Translated into 27 languages
This plugin adds ability for the users to rate and review listed content. Star rating is added to the items. Reviews can be set to be approved by website admin firstly before its posting. Each item category can have own rating criteria.
- Added: Added option in Theme Options > Item Reviews to store IP address of review author, IP is displayed in the list of all received reviews (plugin deactivation and activation required to load updated config file)
- Added: Captcha for reviews form (plugin deactivation and activation required to load updated config file)
- Added: GDPR support for Item Reviews form on Item detail pages, custom notification text can be displayed within Name and Description fields (plugin deactivation and activation required to load updated config file)
- Fix: Fixed rating calculation for Item post when ratings were updated or moved to/from trash.
- Removed: Star hints on mouse hover - Update: Admin email notifications
- Fix: W3C Validation errors
- Fix: Review approve function updated - Added: Autofill registered user name to review form - Added: Read-more when content is too long
- Added: Option to restrict access for non registered users to add a review
- Update: Compatibility with AIT permissions manager plugin
- Update: Plugin compatibility
- New: Redesign of plugin admin page - Update: POT translation files
- Added: Added item owner notification when owner can manage reviews
- Fixed: Prevention of less errors
- Fixed: Fixed admin notices
- Fixed: No ratings shown in carousels
- Updated: Enabled to add review without rating
- Fixed: Added missing paremeters for item review metabox - Updated: Modified display for reviews taxonomy table not showing posts count
- Fixed: Fixed errors when no questions are defined in the admin - Fixed: Some translations on Item's edit page
- Added: Added "Default OrderBy" option for Category and Location options to theme config on plugin activation - Added: Option to enable review management for package user
- Added: Added new new rich snippets
- Update: Updated rich snippets
- Update: Updated pot translation files
- Fixed: Fixed review bulk delete action - Fixed: Division by zero error on review trashed
- Fixed: Admin review moderation
- Fix: Condition when question is not in use, matching empty review rating will not be displayed
- Added: Check if reviews rating tooltip is off-screen
- Update: Updated admin stylesheets
- Added: Missing textdomains - Update: Updated pot translation files
- Updated: Admin styles
- Fixed: User capabilities error - Added: Ajax support - Update: All translations are now handled by AIT Languages plugin
- Updated: Internal conditions
- Updated: Notification before review is send
- Updated: Structured data validation
- Added: Enable / Disable email notifications - Added: New language - Turkish (tr_TR) - Updated: All other languages were updated
- Fixed: Escaped non-unicode encoded strings
- Fixed: Template loading - Fixed: Error on edit rating form
- Added: Multilingual notifications for administrator on new rating - Added: Multilingual notifications for item owner on approved rating
- Fixed: rating total on rating remove - Fixed: rating aprroval process
- Added: Rich Snippets support
- Fixed: dates of reviews - Fixed: wrong text domains for translation functions - Updated: replaced latte macros to pure wordpress translation functions
- Plugin released
Reviews and rating can help you improve your directory business. That way regular user can make better image about services, products, etc. listed on your site. It also involves them to use your site more and contribute to improve the quality of directory via reviews.
This item was created, developed and prepared for you by the following team of great designers and developers:
We build WordPress themes since 2008. See what are our clients say about our themes and after purchase support.
I recently purchased a theme from you. I wanted to take a minute to tell you it is absolutely the best theme I have ever used. Everything I have wanted to do I have been able to do with ease. I’m so used to fighting themes. This is truly a breath of fresh air. Please keep them coming. I’m assigning you hero status for the rest of today. 😉
Ivan and the AIT folks are golden! Very helpful support, and always willing to lend a hand.
Guys I’d really like to thank you for such a great theme! I’ve been quite pleased with the theme and support thus far. Thanks again life long customer.
Sorry, just gotta keep saying it, you rock! This thing is more fun and awesome to use the more I use it!!
Want to say a huge thank you for your support and great great service. You have been amazing and professional throughout and truly deserve all the success in the future.
Once again with your theme, and again a 5 stars rating. You listen customers waits. We ask responsive, you make huge update in code. You aways rock, I always buy !
This theme has so many great options, shortcuts and includes, and although some of the features were a bit different than what I was used to in most themes, the support was wonderful. I was a bit impatient but Ivan was able to steer me the right way every time. 🙂
This is an awesome theme. Very well designed and quite easy to use. Setup is no problem. So far I’ve not run into any problems, so many thanks to the developers of this theme.
English 
Brazilian Português 
Deutsch 
Dansk 
Español 
Français 
Italiano 
Magyar 
Polski 
Português 
Slovenčina 
Čeština 
Русский 
български BETA
Română 
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Ελληνικά BETA
中文 (中国) 
The review template says “food” as one of the rating options. But I don’t always want to see the word food. How do I edit?
Hello David,
you probably mean the change that is described in this documentation: https://www.ait-themes.club/knowledge-base/how-can-i-change-items-slug-and-slug-of-other-custom-post-types/
Best, Zlatko
Zlatko, could you elaborate on Davids prior and provide additional guidance?? Many Directory websites offer categories that do not involve “food”. Is there an ‘easy’ way to change the phrase “Food” to some other value or simply remove it from the the Item Review questionnaire?
Hi oliver,
thanks for asking.
to change the category please have a look at the documentation regarding Item reviews plugin: https://www.ait-themes.club/documentation/#item-reviews-plugin
Best!
Zlatko
Hi !
I may need to know several things
Is it now possible to login before reviewing (and make it mandatory)
If not, how can I prevent multi reviewing ; I know there some limitation with the IP adress, but how long does it last (regarding cache flushing)
Many thanks
Hey there!
thanks for asking. Login functionality is not finished yet, it’s coming soon. Limitation by IP addresses is valid for a 1 day.
Best regards, Zlatko
Thanks for your answer !
Is it possible to upgrade this limitation for 2 days or more ? (I mean by the code)
Hey there,
you can made customization, no limitation.
General support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
Best regards, Zlatko
Any update?! ???? Yes I’m desperate !
I would like to buy the theme for a customer of mine.
I’d need to know if the login functionality has ben implemented – and more : would it be possible to show the rating only if logged in ?
Thx.
Hello Jerome,
thanks for your interesting in directory products.
Login functionality has been implemented, users who are interesting to post the review must be logged in (when enabled this function by admin).
Secondly, show rating only for logged users functionality is not available and currently we do have in our plan within coming weeks.
Best regards,
Zlatko
Hello
It’s about the rating plugin, i would like to add one or more fields with dropdwon menu, is it possible ?
Thanks
Hello Mac,
the maximum of questions you can set is 5. Anyhow i am not sure whether i have understood you correctly with dropdown menu. Should you have further questions, please check also documentation at: https://www.ait-themes.club/documentation/#item-reviews-plugin
Best, regards, Zlatko
How to make evaluation could bet only the registered members?
Zdravstvujte Stanislav,
thanks for asking. It’s a feature that is no currently available. But, we have a plan to create it and release within one of coming version.
Best!
Zlatko
Is it not available yet?
I’m really really sad and upset because reviews without reliable identification are not useful. Who will trust? Now that I have the entire project completed in yours template i’m suffering. They will take to provide this function as it is expected? Urgent please!
Hello Issis,
the previous planed projects with higher priority caused that we had postponed adding mentioned functionality. We are really sorry for that, as mentioned before -> we have already started, but had to stop for some time. It’s hard to say an exact datum for the moment, we are lack of capacity and people anyhow. We’ll reconsider your request and make decision. Thanks for your patience and understanding.
Best regards,
Zlatko
I even feel ashamed for having believed and purchased a product by imagining a committed team. I did not think a major failure that since they are experts in directory themes. I can not imagine what could be more important than ensuring that the subject of you is functional for your customers. Since without the guarantee of genuine reviews the business is not worth ANYTHING!
Hey Issi,
we are very sorry for that, should there be the more requests, we’ll reconsider it definitely!
Best regards,
Zlatko
I support ISSI message about reliable identification. I would add that the owners of items should be able to publicly respond to reviews. This will increase the impact and authenticity of reviews.
Hello Paul,
thanks for your offer, we’ll consider it and make decision. If interested, we will contact you directly.
Thanks for your patience,
Best,
Zlatko
Hello Zlatko,
yes, of course, I’ll be glad to discuss with you any ideas and offers. You make a great product, but it’s not ideal. I will be happy to help you.
Hello again,
feel free to post your feedback here, we’ll definitely re-consider it. Looking forward for your reply.
Best,
Zlatko
Hello,
Do you know when this update will be out ?
It is a must have for the client and we have been waiting for the rollout and was hoping it was the 1.31 update.
If you could let us know it would be much appreciated.
Kindest regards,
Samuel Rose.
Hello,
thanks for coming back on this. Basis on many customer requests we have decided to upgrade the plugin, for the beginning with the following functionality:
enable/disable of user with registration before posting review.
Obviously we do not offer any additional services related to customer’s websites.
Thanks for your understanding.
Best,
Zlatko
Regarding enabling user with registration for posting review I suggest to make quick authorization/registration of user with major social networks (say, Facebook, G+ and something else)
Hello Alexander,
thanks for your idea. We are intended release new plugin version with registration of user in a common way.
Best regards,
Zlatko
Please also add ‘Leave a Reply’ funcionality in this plugin.
Hello Alexander,
thanks for your idea. Adding new features depends on customer requests and our planning. Anyhow, we re-consider it and make decision.
Kind regards,
Zlatko
Hi ZLATKO.
about this comment
“Hello,
thanks for coming back on this. Basis on many customer requests we have decided to upgrade the plugin, for the beginning with the following functionality:
enable/disable of user with registration before posting review.
Obviously we do not offer any additional services related to customer’s websites.
Thanks for your understanding.
Best,
Zlatko”
when this update will be available?
i’m happy because finally the AIT team thinks at least one time in their clients !
Thanks a lot
Hello again,
this feature is currently WIP, after final testing the new theme version (1.33) is going to be released for the market (in a few days).
Best regards!
Zlatko
Hi
I am using this rating plugin on my website.It rates well but i want to add a functionality in which the most rated listing in terms of star should come on the top and then below it of less star rating.Please help me
Regards
Hammmad
Hey there,
such a functionality is available by using one of our directory themes – Items element – set ordering – by rating.
https://www.ait-themes.club/doc/items-element/
Best,
Zlatko
Hello!
Is it possible to disable the reviews for individual items or categories?
Thank you!
Hello Andy,
thanks for asking, yes it is possible. For detailed info please have a look at: https://www.ait-themes.club/documentation/#item-reviews-plugin
Best,
Zlatko
Many thanks for your response!
I have looked at the screenshots for the settings for categories, items and plugin item reviews and have not found the option to disable the reviews for individual categories or items. Is this really possible? This is very important to me.
Thank you!
Hello Andy,
thanks for coming back on this. I apologize for my misunderstanding of your previous answer. It is not possible by default, you can hide any part of the theme /or element/ by performing customization of the theme via CSS: https://www.ait-themes.club/knowledge-base/hide-parts-of-website-via-css/
Thanks for understanding.
Best, Zlatko.
This plugin has spam protection?No captcha, no IP filters, no writing reviews limits per time, nothing…
Any visitor or user can write a few hundred negative or positive reviews without any control.
The owners of the competing companies will artificially lower the ratings of each other (if pre-moderate mode switch off). As a result of such action the site owner will spend a lot of time to sort/delete reviews.
This is a very important point. So, it is very good plugin, but useless. Please add functionality that will reduce artificial speculation rankings.
Best regards, Paul.
Hello Paul,
thank you for your ideas, we’ll definitely re-consider it and make decision,
Best regards,
Zlatko
Unfortunately the AIT company only think : “how can i eat all money of my clients, eat thus eyes?” It’s our reality. It’s always the fake smile “thank you for your ideas, we’ll definitely re-consider it and make decision,Best regards,” but is it NOT true. And if you ask they will say: “it’s your problem, hire somebody at fivver”. But if is it so simple why didn’t you did for your clients AIT???? PAUL STRANGER read the old comments here… everybody ask for this feature.But AIT is **** for us clients.
Hello Issi,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly and correctly as possible. But, we are really sorry, there are still some other projects with highest priority etc.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please know that I will personally be handling your case, and will be in contact with you on a regular basis, until this issue is resolved to your satisfaction.
Thank you for your patience.
Have a great day!
Zlatko
I run 2 directory sites and my other site is built using Point Finder, I’m amazed that I have to keep paying for what they consider basic functionality. How can you build a listing theme and then make Reviews a separate paid for plugin.
Hello Andy,
Item Reviews plugins is compatible with the following directory themes only: https://www.ait-themes.club/wordpress-themes/directory-themes/
that use not only page builder and theme options built-in but they are also multilingual ready with AIT Languages plugin, thanks to which no more manual translations are needed as it is a service provided by our team. As you can see, it is just a different price policy. Moreover, you can have all themes, all plugins all directory plugins /Item Reviews included/, all PSDs and icons for 99,-USD per year.
Best regards,
Zlatko
after pay 300$ for a bundle with only one theme… i cry with this offer =( I’m extremely sad with AIT
Hello,
Everybody has the chance to get the package that costs 99,-USD /purchase or upgrade/ which starts valid for a 1 year from the date when ends the current membership. And yet, from that time you’ll have an option to renew always for the 99,-USD. You’ll get an access to all products from the date of purchase.
Best regards,
Zlatko
But I already bought for 300 $, now to upgrade would pay 99 $ or do you have a different value for those who have already paid 3x this amount?
Hello,
each package is valid for a 1 year. The price of product includes:
– product updates
– access to premium customer support
– unlimited license usage
– access to all new products released during validity of membership (excluded Single products)
When you are interesting to get further renewal price 99,-USD for Directory membership you can upgrade/purchase the package. Your membership will be prolonged for a 1 year from the date when expires the current membership.
Thanks for understanding.
Sincerely!
Zlatko
hai
Hello,
how could we help you?
Best regards,
Zlatko
Is there a way to automatically email people who book using the events plugin to leave a review?
Hello Jason,
i am sorry, there is no such a functionality available by default.
Best regards,
Zlatko
Hello, where i can find the functionality to put more than 5 questions on this plugin
Thanks
Anthony
Hello Anthony,
thanks for asking – there is an option to set max 5 questions: https://www.ait-themes.club/doc/how-it-works-on-theme-admin-side/
Should you have further questions, I’d like to kindly ask you to check our knowledge base and/or documentation
https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
or post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
Best regards,
Zlatko
Hello,
It’s good plugin, but there is one problem with colors. The stars color is the same color as template links color. So if I want change stars color I need change it in template options. But I dont want change template colors. So the best desission would be to creat reviews plugin own colors option.
Hello Tomas,
thanks for your interesting idea. We’ll consider it and make decision. Anyhow, plugin comes as a open source, feel free to customize it /CSS styles/, for detailed info please have a look at knowledge base: https://www.ait-themes.club/knowledgebase/#customization
Best regards,
Zlatko
Can you tell exactly what to edit, because I tried some thing and it doesnt work. the stars color whos appears in the detailed box when I move mouse cursor on the average stars near the comment. These stars is the same coolor as this box bacground, because its dublicate with my design colors.
Hello Tomas,
I’d like to kindly ask you to check our knowledge base and/or documentation
https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
Or you can post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours).
If you or the owner bought Ait Themes product on Themeforest you/him/her should to register it on our Club to get support. At first you need purchase code from Themeforest that must to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf
Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.
Thanks for understanding.
Best,
Zlatko
what is the renew fee after one year? thanks
Hello Jason,
after 1 year you can renew the package for the same price. For detailed info please have a look at: https://www.ait-themes.club/directory-membership/
Best regards,
Zlatko
Does the review system have any markup so Google picks it up as review?
Hello Andy,
thanks for asking. We are sorry, there is no such a functionality available by default.
Best regards,
Zlatko
Is that on the list of things to do? It’s quite a big selling point and it’s not a massive ask.
Hello Andy,
thanks for coming back on this. We are sorry, we have no plan for the moment due to the other projects with higher priority.
Thank you!
Zlatko
Does “Events Pro” plugin compatible with “Business Finder+ (Plus)” ?
Thank you
Hello Max,
yes, Events PRO plugin is compatible with Business Finder+. For more info please have a look at the comparison table: https://www.ait-themes.club/directory-wordpress-themes-club/
Best,
Zlatko
Hello,
I am about to purchase the Business Finder+ wordpress theme, and when I click on the plugins upgrades, it takes me here. I see you have an option for $89 that says it inlides all the theme and plugins. So i have two questions.
When it says get all themes and plugins.
Question #1: Are all the 25 plugins for the Business Finder Theme+?
Question #2: When it says get all 67 themes. Does that mean the $89 offer you have on your site is for the Business Finder+ theme? If so, should I just buy it here instead of Theme Forrest.
Please let me know asap.
Thank You,
Jeremiah
Hello Jeremiah,
thanks a lot for your questions and interesting in directory products:
Answer #1: Almost all plugins are compatible with Business Finder+, except the Food Menu plugin /that is compatible with Food Guide directory theme/.
Answer #2: Yeah, Directory package/membership includes all themes, plugins, graphics you’ll find on our website. For the detailed information about the benefits you’ll get feel free to have a look at the following page: https://www.ait-themes.club/directory-membership/
Hope this will help.
Kind regards!
Zlatko
If i were to purchase this and the theme, does it require the user to sign up with wordpress, or is it considered a different account?
Hey Raymond,
the plugins uses WordPress account /registration/.
For more info, please have a look at the documentation: https://www.ait-themes.club/documentation/#item-reviews-plugin
Kind regards!
Zlatko
In the example of the plugin with the BusinessFinder theme the star icon is a font. Already on my site it appears as an image that did not come along with the plugin. How do I set up to display the star icon?
Hello João,
thanks for asking. Please, check your theme version with the latest one: You can get the supported theme version by using AIT Updater plugin for free -> https://www.ait-themes.club/documentation/#updater-plugin
If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . Please kindly also note that in general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
Hope this will help.
Best regards,
Zlatko
When evaluations became compatible with Google?
Hello Fagner,
thanks for asking. Currently we have no plan to implement this functionality due to the other project with higher priority.
Sincerely,
Zlatko
Hi, Can this plugin be set so that all reviews and ratings have to be admin moderated and approved before appearing on the site?
Hello,
yes, in fact: each review post is waiting for admin approval: https://www.ait-themes.club/documentation/#item-reviews-plugin
Best regards!
Where is the Admin notification email set for Item Reviews (Review Pending Moderation)? I looked everywhere and can’t find it. I need the review notifications to go to the client and not me.
Thanks
Judith
Hello Judith,
please check our knowledge base article at: https://www.ait-themes.club/knowledge-base/how-to-change-items-reviews-email/
Hope it will help.
Best,
Zlatko
hi, i got this theme from thereforest, but i didnt know i need to pay for every plugin i need it. Can you explain for me hows work?
Hello Raffael,
thanks for purchasing one of our products. If you have purchased the product by mistake (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Please do not forget to mention also the reason of your refund request.
Kind regards,
Zlatko
Can the rated companys also add a code or widget with the stars to their webpage?
Regards
Hello,
it’s possible to review only Items custom post type that comes with a single theme product.
Best,
Zlatko
Hello Ait Theme I am planning to use your theme in one of my clients website. Can you please let me know If I can integrate authorize.net payment gateway plugin in your theme. I mean is there any compatibility issue with payment gateways apart of stripe and paypal.
Hello Amit,
thanks for asking and interesting in directory products. As we do not test a 3rd party payment plugins, i am not able to ensure you about the compatibility between both products.
Thanks for understanding.
Best,
Zlatko
1. Is it possible in reviews that item receives a mail informing them of new review?
2. Is it possible for item to respond to review?
3. How come when I switch between users (and logout as item login) it takes up to 5-10 minutes before message that user is editing is gone. Looks as if something is cached a long time – I have no caching plugin but do have wordfence.
4. Is it possible that admin can assign events, specials offers and posts to all items and not just own items? Now I have to switch back and forth if user has forgotten to add item location.
5. How can I add yoast to items, events and special offers in easy admin?
6. Will there be an option in future for categories in special offers
7. I would love to buy the foodmenu option in my eventguide theme. Would it be possible (in future) to add this?
Thks Janneke
Hello Janneke,
thanks for your questions:
1 – yeah, it’s built-in functionality
2 – we are sorry, reply to review is not available
3 – please check our knowledge base: https://www.ait-themes.club/directory-wordpress-themes-club/ or contact our support forum directly
4 – yes, admin can manage all posts added/edited by users
5 – you should install and activate SEO Yoast plugin
6,7 – we do not have plan to add categories for Special Offer custom post type nor foodmenu option for Event Guide theme for the moment. The plugin is linked with Item post.
Hope it will help. Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
Thanks for understanding.
Best regards!
Zlatko
hello
question 1:
How can I translate the name of the item-review on my website. It is automatically translate, but totally wrong.
It is now translated as: Recensie Verlaten. ( translated in English a review brake-up). How can I change this?
question 2:
Do you have a normal way to ask a question instead of this way?
question 3:
I bought the website at envatomarket, but also the complete membership on this website. is I possible get some money back? or extend this membership?
Hello,
thanks for your message.
1) please provide us of the correct translation with the english original in order to let us to correct is via on-line application that we used to use to make translations (manyually)
or please follow these instructions: https://www.ait-themes.club/knowledge-base/how-to-change-fixed-words-in-theme/
2) yes, a common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.
3) We are sorry, we do not offer discounted prices based on themeforest’s purchases. If you have purchased the product by mistake on themeforest (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: http://goo.gl/6J8KSP
Please do not forget to mention also the reason of your refund request.
Kind regards,
Zlatko
the plugin with reviews, it also work with pages?
Hello Teodor,
thanks for asking. Item Reviews plugin extend Item custom post types of any of our directory themes only: https://www.ait-themes.club/wordpress-themes/directory-themes/
Thanks for understanding.
Best,
Zlatko
Hi,
I am considering your reviews plug-in to use on a project using the Business Finder+ theme that I plan on launching around October. At the moment the plug-in is missing a couple of really important features, but since my site won’t launch for another four months I am hoping that some of these features may be added later in the year.
The features I really need are:
1) I need the ability for the owner of a reviewed business to respond to a review. This is a legal necessity and I would most likely either hold off on launching my site with reviews or pay for custom development to add this feature. The best way to handle this is for the site admin to be able to enter the business owner’s reply manually in the admin area. This way the business owner would email me and I would enter the reply myself. This would be easiest for a developer to implement and is preferable to having the business owner add the response themselves as it prevents people from abusing this feature.
2) The review needs to support rich snippets so the review and rating shows up in Google search results.
3) Spam protection. The plug-in has to have protection in place to prevent spammers from abusing the review process. ReCaptcha is a good start, but there also needs to be a way to prevent someone from submitting multiple reviews in a short time frame. Restricting reviews to people who have logged in with their social profile is even better.
The above features are really essential. I could run the site without the rich snippets (and even without spam protection) for a few months, but it is absolutely essential to have the option for me to post a business owners/managers response to a review. Having this feature will protect me from being sued for defamation should someone post a defamatory review.
The features that I would like to have, but aren’t essential from the start, are:
1) The ability to log in using social login. That is the option for users writing reviews to log in using their Facebook, Foursquare, Google or Twitter login details and have their user avatar pulled in from their social profile giving the user the option to post the review to their social network.
2) Display a Gravatar for users who choose not to log in with their social profile.
3) Allow users to comment on a review. It would be great if there was the option for a threaded conversation below a review.
4) Displayed below the user reviews, it would be great if you could post “Reviews from other sites” with reviews pulled in from Booking.com, Foursquare, Google, Tripadvisor and Yelp using those sites’ APIs. This would involve the site admin entering the property ID for these external sites when adding a new item. The site admin should be able to choose which of these other sites to display reviews from, ideally on an item-by-item basis. This would be a brilliant feature as it would bring in instant content making it a great option for a brand new site. I understand that this is potentially a major job and would may work best as another plugin.
It would be great if you could consider some of these ideas, particularly the option to post a business owner’s response to a review and some spam prevention measures.
Tim
Hello Tim,
thanks a lot for your interesting ideas. We’ll definitely consider them and make decision. Please kindly note we have no capacity to work on customer’s websites. We don’t offer an additional service related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
Best,
Zlatko
Hello,
when purchasing the theme BusinessFinder2 is the AIT Elements Toolkit Plugin included in the price or should it be bought separately?
Hello Mira,
thank you for interesting in Business Finder+ theme. Yeah, Full version of the theme includes AIT Toolkit plugin thanks to which the theme comes with pre-made custom post types, Elements to show them in Page Builder, search form with full functionality, etc.
Best regards!
Zlatko
Hi,
We have purchased Business Finder+ and had purchased item-reviews plugin previously – we need to install it again, do we have to repurchase it, or can you send me a download link?
Hello,
thanks for asking. You have probably purchased both products via http://www.ait-themes.club . Could you please provide us of your user name or registration email (or purchase code)? It will help us to trace up your account. If you have purchased the product more than 1 year ago, you should renew your account and you’ll get an access to updates and access to support forum valid for a 1 year. Please also consider Lifetime membership thanks to which you’ll get unlimited access to product updates and support forum.
Best regards!
Zlatko
Email пользователя который оставил отзыв отображается у администратора?
Zdravstvujte,
thanks for asking. Yeah, user’s email is shown in administration.
Kind regards!
Zlatko
В обновлении сказано, что добавлена функция “Оенивать могут только зарегистрированные пользователи”. Почему после покупки плагина я не вижуу этого????????????????????
Hello again,
please kindly have a look at the documentation at: https://www.ait-themes.club/documentation/#item-reviews-plugin or please contact our support forum. Please login into your account at https://system.ait-themes.club/support/.
Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
If you the owner bought Ait Themes product on Themeforest you/him/her should to register it on our Club to get support. At first you need purchase code from Themeforest that must to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf
Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.
Thanks for understanding.
Kind regards!
Zlatko
WOuld like to check is ITEM reviews can be use for directory + theme
Hello,
thanks for asking. Yes, Item reviews is compatible with Directory+ theme. The documentation is available at: https://www.ait-themes.club/documentation/#item-reviews-plugin
Kind regards!
Zlatko
Hi, Is there any other payment method?
Currently we try to purchase item review extension. but after we key in credit card details the screen stop at https://assets.braintreegateway.com/web/3.6.1/html/three-d-secure-authentication-complete-frame.html?channel=f7b6e40a-69f7-4562-ad01-706ea6601312&
Can we pay by Paypal or any other method?
Hello Ling,
We are sorry, PayPal payment gateway or any other payment option is not more available. Instead of this we have Braintree payment gateway introduced.
Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards
The payment procedure should be as the follows:
1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)
Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.
Thanks for understanding.
Best regards!
Zlatko
I’d like to request for the feature for listing owner to respond to a review. I see many people have already requested it, is it in your plan at least?
If it’s not in the plan, what other wordpress plugins are available to handle this? This is a must have feature for us. thanks.
Hello Jason,
thanks for your message with request. We are sorry, we don’t offer an additional service related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. Anyhow, we keep in evidence all the previous request and we plan to implement some of them in some months due to current project with the highest priority.
Thansk for your patience and understanding.
Kind regards!
Zlatko
hi
if i have more than one language on the website will this plugin show the rating on all languages the same no matter on which language the rating was submitted?
Hello,
thanks for asking and interesting in directory products. We are sorry, there is no such an option nor functionality available by default.
Reviews should be added/posted manually.
Kind regards!
Zlatko
Hello, can you tell me why the plugin that i buy do not work with my theme foodguide. i buy “items review” and i have this message “Current theme is not compatible with Item Reviews plugin :(“
Hello,
thanks for asking. Obviously there are no issues as Items Review plugin is compatible with FoodGuide theme.
Please, check your theme/plugin versions with the latest one: You can get an access to supported theme version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
Best regards!
Zlatko
Hello, I would like to ask if this plugin supports google rich snippets. If does not do you plan to fix it and when?
Hello,
thanks for your message.
Item reviews supports rich snippet properties. We’ve tested them using google’s structured data testing tool (https://developers.google.com/structured-data/testing-tool/). They are implemented on item detail and you can check for yourself. Item (http://preview.ait-themes.club/theme/cityguide/item/ny-shoe-store/), Snippet Test performed with: https://developers.google.com/structured-data/testing-tool
The rich snippet code for item reviews is located: plugins/ait-item-reviews/templates/single-item-reviews-stars.php
Have a nice day,
Zlatko
Hi Google now has this via Google Search console under Search appearance > Data Highligter
Data Highlighter. Show off your site’s data in search.
Does your site contain structured data like event listings or review ratings?
Now there’s a new alternative to webmaster markup for helping Google understand your site’s data. With Data Highlighter, you simply “tag” each data field with your mouse.
Then Google can present your data more attractively, and in new ways, in search results.
The trick here is to make sure the website content is set up correctly as the name, address and telephone numbers of the item that is highlighted are compulsory. There are various tags available so just go through it and make sure you have the content to tag!
Hello Martha,
thanks for asking. We have structured data for Items posts as well as for Item Reviews – you can check it online (for example item detail page) by using:
https://search.google.com/structured-data/testing-tool
Best regards!
Zlatko
So I use the item review element on my page but how do I choose which category to put on to page?
Hello,
thanks for your reply. For detailed info please have a look at the documentation: https://www.ait-themes.club/documentation/#item-reviews-plugin
Best regards!
Zlatko
Is it possible to add image too in reviews?
Hello,
we are sorry, there is no such an option by default.
Kind regards!
Zlatko
Installing the reviews plugin (looks great by the way) also installs 1000+ testing reviews. Is it possible not to install the testing reviews with the plugin?
Hello Bert,
I’d like to kindly ask you to check our knowledge base and/or documentation
https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
Best regards!
Zlatko
Hello.
I would like to install this item reviews. But is it possible to install it on other wordpress theme than yours ? I work with Fit Coach wordpress theme, but is doesn’t work.
What can I do ?
Many thanks
Hi Elisa,
thanks for interesting in Item Reviews plugin. The plugin is compatible with only our directory themes: https://www.ait-themes.club/wordpress-themes/directory-themes/ as those products are made based on our Framework II with own page builder and pre-made custom post types. That’s why the plugin will not be compatible with any other a 3rd party developer’s template. Thanks for understanding.
Secondly,
if you have already purchased the plugin, you can request for money refund within 10 days from date of purchase.
Best!
Zlatko
Quick Q: How exactly do I connect categories to items categories?
Hi there,
please have a look at the documentation: https://www.ait-themes.club/doc/global-options-for-item-category-and-location/
Best regards!
Zlatko
Dear sir, has it trigger “rate-when-paid”? Thx
Hello,
thanks for asking. We are sorry, there is no such an option available by default.
Best!
Zlatko
Do you know how can do it possible? Plugins for WP maybe?
Hi,
thanks for getting back on this. Perhaps further theme customization is needed. I would advise you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
Thanks for understanding.
Best!
Zlatko
i cannot see the stars in the review it shows suddenly to me numbers and we had everything like default now when the business finder template updated it shows only numbers in the review and we dont know how to change it
Hello,
Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
Thanks for understanding.
Best!
Zlatko
So it appears that only registered user can leave reviews. How do you get them to register?
Hello Andy,
thanks for asking. Admin has the ability to set whether the registration before posting the review is required: https://www.ait-themes.club/documentation/#item-reviews-plugin
They should register in a standard way – you should create registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
Best!
Zlatko
Hi there
This is the plugin that i need , multiple criteria reviews for customer , but before i purchase it , i wonder is it compatible with the theme i bought ?
Below is the theme i bought : –
https://themeforest.net/item/listable-a-friendly-directory-wordpress-theme/13398377
Hello Julius,
thanks a lot for interesting in Item Reviews plugin. We are sorry, the product is compatible with the following directory themes only: https://www.ait-themes.club/wordpress-themes/
Best!
Zlatko
Ticket: https://system.ait-themes.club/es/support/topic/108530
Item Reviwes plugin
Dear
The original wordpress comment panel displays the IP of the person making the comment.
In this way, the site administrator can:
Verify the origin of the IP
Verify if the comments are from the same IP or from different IP
Knowing the IP of origin allows knowing if the comment is made by the same person or not.
It’s a matter of logic, I do not understand why I have to make such obvious explanations in all the tickets I send.
Your
administrator panel Reviwes plugin does not show the source IP, so it
is impossible to know if the same person is making multiple publications
on the same article or not.
Please,
make 10 publications in
https://preview.ait-themes.club/theme/directory2/item/car-ava/ and then
go to the admin panel, you can check that your panel does not offer a
tool that allows you to verify if the publications are from the same user or from multiple users.
You need to at least show the sender’s IP.
On the other hand, the ideas that I indicated were:
That an IP can publish only in 1 article (this does not prevent that it can publish in the rest of the articles)
Do
you believe that 5 different people can post on
https://preview.ait-themes.club/theme/directory2/item/car-ava/ under the
same IP?
You have to think of the service as if you were the owner of a trade.
If
you own a store and make 500 positive publications, I ask you to
explain how the administrator of the site can check if the publications
were made by one person or by 500 different people?
Make
real use and put into practice the Reviwes plugin service and you can
verify that it has no way to differentiate between legitimate
publications and corrupt publications.
As an administrator, will you accept / discard a publication if you have no way to know the legitimacy of it?
Hello Pablo,
thanks for your message. I have again the same answer for you:
Our support team is not allowed to manage your requests on customization of the website simply as we do not offer it as a service.
And therefore the best would be if you contact web designer/developer in order to help your to create an unique website.
Thank you for understanding.
Kind regards!
Zlatko