All prices on our website are excluding Value Added Tax (VAT). The total cost for all non-EU customers will be excluding VAT. The total price for EU customers that are registered for VAT will be excluding VAT. The total price for private customers from the EU will be including VAT based on their country of residence. The total cost will be calculated automatically on the checkout page.
Frequently asked questions
Whether you buy a Premium Multi or Agency Multi Membership, all the following benefits apply.
Payments & Security
All payments are processed securely via 3rd party payment gateways. Our website does not store any payment details. We use Paypal, Braintree and Stripe payment gateways to process all payments.
Access to product updates depends on the purchased package. You have one year or unlimited access to products and their updates, including new features and layouts. We release regular updates for new features, compatibility, and security.
Website usage depends on the purchased package. Packages come with 1 website or unlimited Website usage. You can install Citadela products on 1 domain or unlimited domains.
Upgrade to higher membership
You can upgrade to a selected higher Membership within 30 days of the original purchase date. The upgrade is possible after you log in to your account.
Our dedicated support staff will help you with all your questions. Theme support does not include customizations. All Memberships come with premium technical support.
You can always renew your old or existing membership for the same price you purchased it in the past. Please log in to your account to renew your membership.