Translated into 26 languages

intro intro intro

This plugin extends functionality of listed items. As an administrator of your directory site, you can allow your users to claim existing listed items if they are their owners. Then the user, owner of listed company or etc., can administer his item presentation and update its information on his own. Simple as that.

Let Your Users Claim Their Business Directory Product
Compatible themes: Categories: BusinessFinder+ City Guide Directory+ Event Guide FoodGuide
CreatedMarch 12, 2015
Last UpdateApril 6, 2017
WordPress 4.7.x
Translated Languages 26
Compatible Browsers IE9+, Chrome, Firefox, Safari
Layout Responsive
v2.21 April 6, 2017
- Fix: Email links for item and user
v2.20 January 20, 2017
- Fix: W3C Validation errors
v2.19 January 12, 2017
- Update: Popup form styles
v2.18 October 24, 2016
- Update: Plugin compatibility
v2.17 October 10, 2016
- New: Redesign of plugin admin page
- Update: Updated pot translation files
v2.16 August 25, 2016
- Fixed: Fixed problem when user edits claimed item and lost the claim after save
- Added: Condition to check maximum items in default package
v2.15 June 29, 2016
- Update: Updated plugin compatibility, now will automatically deactivate on non compatible themes
v2.14 May 5, 2016
- Fixed: Some translations on Item's edit page
v2.13 April 27, 2016
- Fixed: Captcha conflict with Login Widget
v2.12 April 12, 2016
- Update: Updated POT translation files
v2.11 December 1, 2015
- Updated: Database update function
- Added: Terms and Conditions options for claim form
v2.10 November 18, 2015
- Fixed: Fixed typo in post update function
v2.9 November 10, 2015
- Update: Updated pot translation files
v2.8 November 3, 2015
- Fixed: Assign item author
v2.7 October 27, 2015
- Fixed: Creating meta tags when item is created
v2.6 October 22, 2015
- Added: Translations in admin backend
v2.5 October 13, 2015
- Fixed: Fixed typo in theme option help
v2.4 September 22, 2015
- Fixed: Fixed admin php notices
v2.3 September 16, 2015
- Updated: Frontend form
v2.2 September 8, 2015
- Fix: Fixed frontend error on single item page
v2.1 September 4, 2015
- Added: Function to upgrade database from old to new structure
- Added: Options to enable / disable each frontend notifications
v2.0 August 28, 2015
- Updated: Plugin refactored
- Added: CAPTCHA form validation
- Added: Logged in claim form
- Added: Claim aprroval process
- Added: Mail admin notifications
- Added: Admin notifications
- Added: Frontend notifications
- Update: Updated pot translation files
v1.7 July 7, 2015
- Added: Missing textdomains
- Update: Updated pot translation files
v1.6 July 1, 2015
- Update: All translations are now handled by AIT Languages plugin
v1.5 May 26, 2015
- Fix: Fixed error "The plugin generated 289 characters of unexpected output during activation"
- Fix: After plugin activation "Claim Listing" element is showing up in Page builder already
v1.4 May 19, 2015
- Added: Progressive preloading for claim listing element
v1.3 May 5, 2015
- Added: Translations in 24 languages
- Fixed: Frontend notices
v1.2 April 21, 2015
- Tweak: normalized names of files and text domains
v1.1 March 20, 2015
A-Fixed: admin save options button not working
v1.0 March 12, 2015
Plugin release

Claim Listing Function

When enabled, claim listing section will automatically display on item detail page. You are free to set your custom texts for section and registration form. Your users will gain the ability to claim actual listed item as theirs. After click on the button, simple form will pop-up and after registration the item will be assigned to the user automatically.


Who made it happen?

This item was created, developed and prepared for you by the following team of great designers and developers:



Position: Programmer


Position: Designer & Front-end Developer

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Comments (101)

  1. Peter

    This sounds like a very good plugin but I have some questions.
    When they claim it and fill out the form, if I have the Paypal plugin, will they be redirected to pay to claim the business?. Or how does it work?


    1. Zoli Köböl

      Hi, after installing the Claim listing plugin, you need to add the element to Item page. Then in admin you can choose a role which will be assigned automatically to new user registered trough claim listing. Then user can claim a listing. And the form will be available on item page. Depending on actual role, and if you have installed PayPal plugin, then he can choose between Paypal and Bank transfer (if Bank Transfer is enabled) and then the user will be redirected to PayPal to pay for the account.


      1. Lucy

        ” Then in admin you can choose a role which will be assigned automatically to new user registered trough claim listing”

        can you be more specific?

  2. Peter

    Ok, I have a question.

    If a set a free package and include the claim this listing option and asign it to that free package on my admin, how can the business upgrade to another package (premium package)?

    I have easy admin and the Paypal Plugin


    1. Zoli Köböl

      Hi, yes you can assign free package to claim listing rule, then if a user registers trough claim listing form, later he can upgrade his account to other package in his profile.


  3. Peter

    Is the claim this listing button optional when creating a listing? (me as the administrator have created many), and If I have already inserted listings, will this button show on all the listings?


  4. wil


    I’m interesting in buying the cityguide theme, possibly the full membership.

    But I’ve seen some functionality available in the theme is also sold as plugins, which don’t come in the $165 option.

    Are these plugins (item review, get directions) included in the theme or must we get the $225 to access them?

    I’m asking, since that’s what we need from the theme and would think this is included, but just need to confirm

    Thank you

    1. Zlatko


      Yes, you are right. If you prefer access to the entire portfolio of our products /except services/ which includes AitThemes WordPress Plugins, we think, you’d choose Premium Membership instead of Business membership. There’s another benefit to you, as well. You’ll get full access to download for free all new themes, plugins and graphics that we are going to release.

      Have a nice day,

  5. Kevin

    Hello, how are we associate an item to an owner? before the Directory theme you could choose the author but it is no longer possible since the migration to City Guide.
    Claim Listing does not appear in the items, there is a vacuum on the page instead …

    1. Zlatko

      Yes, of course. Admin can delete the claim. Do you have some idea about the new feature regarding mentioned plugin?
      Thanks and have a nice day,

  6. Muskegon Local

    I have this installed and i don’t have any “claim listing” element in the item page… can you take a look at it for me? It installed correctly and i dont have any conflicting plugins.

      1. topacki

        I have install this plugin correctly, but I dont’t know to add Claim Listing element to Item page and this page is not active :
        Could you help me please ?

  7. Clive

    I just want to make sure your Directory+ Theme with this plugin will do what I need as I have made the mistake of buying a theme which does not include the functionality I need.

    I want to create pages for businesses as free listings. I then want the owner of the business to claim the page and pay for it allowing them to add pictures, video and text content and amend their personal details as required. So this is how I think it will work, Click on claim listing and a price panel and/or description page appears with a buy button. Buy button takes you to PayPal/Card payment registration page to pay. Customer is sent user name and login. User can edit their page only.

    Please can you let me know if this is possible but if not exactly how I can get the same result but perhaps slightly differently?

    Many thanks

    1. Martin Kotys

      Hi Clive,

      Thank you for your message. Yes you can use Claim Listing plugin to achieve what you have described. You as administrator will create listings and then listing owners can register and take over control.
      You can define free or payable packages in the admin panel and limit what each individual package includes.

      Have a great day,

  8. Zlatko

    Hello Jacky,
    thanks for your message int interesting. Yes, you can create similar webpage with different design or functions basis on your demands by using any of our directory themes. Depending on your plan to grow your portal you should also consider City Guide theme that comes with the our drag and drop page builder, many useful ready to use modules etc which is very useful to create and edit the content of your website very easy. Please consider City Guide thee as it might be the best solution from the costs point of view. It is available also with Premium package together with all plugin and graphics for a discounted price. Please have a look at mentioned extensions at: and
    Hope this will help.
    Have a great day,

  9. Jeroen


    I’m thinking about to purchase Directory Portal WordPress Theme at Themeforest.

    But when I want to buy an extra plugin like the language plugin it will cost me $75. When I buy everything it cost $225
    So better I buy the whole pakkage?
    Is this also included the Directory Portal WordPress Theme?

    1. Zlatko

      Hello Jeroen,
      thanks for contacting us and interesting in our products. Premium package ($225.00) includes all of our products where you can find also 2 directory themes: City Guide and Event Guide and many of compatible plugins. More products coming soon, as a premium member you will get the access for free.
      Best regards,

  10. Mohamed

    comme vous avez remarqué je veux vraiment payer votre theme directory+
    Mais je voudrais savoir si c’est possible d’integrer un paiement par orange money

    1. Zlatko

      Hi Mohamed,
      thanks for contacting us and interesting in one of our products. Well, we didn’t test Orange Money payment, we can not assure you to that the plugin will working. Perhaps, further theme modification is needed.
      Best regards,

  11. Graham

    I’m using the directory theme (not sure it’s directory +), but it has a “claim listing” feature built into it, though it will not prompt people that have claimed to purchase the payment plans. DO I need to upgrade to directory + and also purchase the claim listing plugin? Seems like now paying for 2 things instead of 1 with the old theme.

    1. Zlatko

      Hello Graham,
      thanks for contacting us. Directory theme is no more supported theme. We have created and released Directory+ theme with absolutely different Framework II with page builder, +30 modules, many pre-made custom post types, ready to be used in any of 26 languages /with AIT Languages plugin/, theme has much more features than Directory theme – therefore from this point of view we offer the much more functionality for some additional costs. As you have probably noticed in presentation page comparison table:
      Please, have a look also at the other extension plugins and City Guide theme which is similar to Directory+ theme, consequently you probably might be interesting in Premium membership that you can have for a discounted price:
      Graphics are included in Premium package also:
      Have a great day,

      1. Graham

        Thank you – But if I get the new Directory + do I need to do any content migration or will it work seamlessly with the directory theme?

    1. Zlatko

      there is Author Option section in Item Options where you can change manually the “owner” of the item so you can choose between registered users.

  12. Mahmoudsea

    This plugin sounds great , but can I let the users claim their list but not give them the ability to edit the list till the admin approves it ?

  13. Graham


    I have the directory theme, which has a “claim listing” function built-in, however it does not allow me to initiate payment with my paypal account when they claim. I want to be able to push a page to them, but make sure the can only “claim” with both my approval AND payment, automatically.


    1. Zlatko

      Hello Graham,
      please, kindly contact our support forum which will enable answer you to most efficiently. Thanks for understanding and for your patience.
      Best regards,

  14. Ofir

    Hi, does the claim listing will work on any directory theme?
    My theme listing based on job manger plug-in they recommended to work with wp job manger claim listing, but yours look nicer

    1. Zlatko

      thanks for interesting in one of our products and compliment. Item Reviews plugin is compatible with only the following directory themes: City Guide, Directory+ and Event Guide that are built on our AIT framework (II).
      Best regards,

  15. Teresa

    I had a previous version where the “Claim Listing” was included. I just started upgrading and I also tried to migrate users and posts but it doesn’t complete the process.

    Can you please tell me if this plugin has to be activated first. Do I have to purchase it even if I already had it before?

  16. Steve

    What is the difference between a “listing” and an “item”? Are they the same?

    Aren’t items “products”? So, the business owner claims their listing and then adds items (aka products)?????

    Your terminology is very confusing. I don’t think a business owner would think of their listing as an “item”.

    What am I missing here?

    1. Zlatko

      Hello Steve,
      thanks for your message. In some cases you can use the terminology “Products”, but we use Items / Listing in order to avoid misunderstanding as “products” could be considered by users also as: products that they sell. In that case directory theme would be better to call as “market place” template which – in fact – it isn’t.
      Anyhow, there is an option to change strings or url /in terms of SEO/ according the following documentation:
      Hope this will help.
      Best regards,

  17. Moses K


    We just purchased Directory+. We also purchased the premium membership. Question: Will claim listing work with Events Pro (events that are independent from any item or listing, it is just an event)?

    1. Zlatko

      Hello Moses,
      thanks for purchasing one of our products. Claim listing was designed for Items/Businesses – the plugin extends functionality of listed items. It works without Events PRO plugin, compatible with Event Guide, City Guide and Directory+ /Food Guide as well, theme is coming soon/

  18. Glenn

    Is it possible to have multiple people claim a listing?

    I would like to be able to show multiple contacts for a single listing?

    Is this feasible, either out of the box or with some additional development?

    Many thanks

    P.S. Is there a directory of partners or similar that could help me code/enhance Directory+?

    1. Zlatko

      Hello Glenn,
      only one user can claim the item by default. Should you be interesting for additional customization, feel free to contact an experienced WordPress developer for example at market place: as we do not provide such a kind of service /due to capacity reasons/.
      Best regards,

  19. Yoni Balkind


    I notice that on Themeforest you sell Directory+ and on your website you sell City Guide.. Are they very different, and why dont you sell Directory+ on your website?

    Secondly, if I buy one of these themes, do I get on going updates for free? Or do I have to pay an annual fee for continued updates?



    1. Zlatko

      Hello Yoni,
      thanks for interesting in our products. Theme Directory+ is sold exclusively on Envato market and can not be included in the mentioned package due to some Envato’s restrictions.
      Instead of this, we have 2 another directory themes that you can have with Premium package:
      City Guide
      Event Guide
      By comparing Dir+ and City Guide, here are the features that we are going add into City Guide during this year:
      – 3D view, Business View, Search Boxed, Header Video. Some differences you can find in price and theme usage license policy, as well. City Guide can be used for unlimited domains or projects for a one price $75 with access to premium support and updates. Directory+ price includes theme updates without access to support forum. No one of products offer lifetime access.
      Hope this will help.

  20. Gabe

    Hi I have installed Directory+ and the Claim Listing plugin and setup packages. However, when I claim the listing using a test email I see barely any fields for the client to then edit. There is no field to edit the text of the listing or barely anything else. Is there a setting I haven’t turned on or does the client side not allow any editing? I was under the impression that the person who claimed the listing could edit any aspect of the listing just like a admin can but just for that listing.

    1. Zlatko

      Hello Gabe,
      thanks for your message. please kindly post your theme-regarding question at our support forum which will enable answer you to most efficiently. Thanks for understanding.
      In the meantime feel free to check also our documentation.
      If i could advice, please have a look directly at setting of user’s packages:
      Hope this will help,

  21. Rodolfo

    Dear all,

    Is it possible to make the user not be able to modify only some data of the item? We desire that the user only update images, and some information… How can we set up in order to attend this request?

  22. Marc

    Is an email sent to the admin when someone requests to claim a listing, I see now way of getting notifications when it happens, please help

    1. Zlatko

      Hello Marc,
      thanks for asking. Yes, an email notification with the link to the article is sent when new user claims the item.
      Best regards,

  23. Michael

    HI, we are setting up a charter boat listing site for a client. One the the issues we have had, is that the client wants the listing owner to be able to accept bookings / sell tickets for their trips.
    However the site owner, wants the be able to accept the payment for those bookings / ticket sales rather than the listing owner. This way he can take a 20% cut off the top for each booking.

    Is this possible with your software. Can our client control whether or not the listing owner is accepting the payments or the site owner?


    1. Zlatko

      Hello Michael,

      thank you for interesting in our products. I am sorry, directory theme has no such a vendor functionality /like market place/ for the moment. Clients can control selling their events thanks for Events Pro plugin, selling tickets is managed by a 3rd party ticket selling portal that is connected to an event. Our directory themes are compatible with Events PRO:

      Best regards,

  24. Andrew Hamaton

    I have bought Javo Directory but their claim listing feature doesn’t do what I need. I need the claim listing banner to only be visible if I have added the listing and it is available to claim. If a business registers on my site and lists their business I don’t want that business labelled as available to claim. Also when the business claims the listing, I want them to be offered the membership subscription options including the free and paid options. Does your plugin do these things and can it work with Javo Directory or would it conflict with their theme

    1. Zlatko

      Hello Andrew,
      1) Claim listing works in this way as you need – once the item/listing/business is created by the real owner, it can not be claimed. You can check an example i have made for your attention:
      2) We are sorry, the plugin is not compatible with a 3rd party theme, here is the list of compatible directory themes:
      Should you have further questions, feel free to contact us back!
      Best regards,

    1. Zlatko

      Hello Andres,

      Demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the theme, plugin etc, and once you are interesting to upgrade your membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.

      PremiumX includes:
      Directory package includes all the products of PremiumX plus:

      Best regards! Zlatko

    1. Zlatko

      Hello Bogdan,
      i am sorry, there is no such a functionality by default. But there are some a 3rd party plugins that should work with the theme, as we have got some feedbacks from our clients. Please kindly also note, that we do not perform testing, therefore i am not able to ensure you about the compatibility.
      Best regards, Zlatko

  25. Bryan

    Would your plugin work on a custom wordpress site. We just purchased the standalone claim listing plugin, but when we activate it, it generate a call to undefined function error.

    Can you help?

  26. Bryan

    I just purchased the AIT Claim Listing plugin, but when I installed and activated it – it’s generating a plugin error listed below. How do I resolve?

    Fatal error: Call to undefined function aitPath() in /home/marketingaddicts/public_html/ on line 27

    1. Zlatko

      Hello again Bryan,
      Claim listing plugin is compatible with the following themes only, it is working correctly with our installation, please have a look at my previous answer.

    1. Zlatko

      Hello Christian,

      thanks for purchasing one of our products. Please, check your theme version with the latest one: You can get the supported theme version by using AIT Updater plugin for free ->

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation |

      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: and post your technical question directly in our support ticket system. Please log in to your account . Please kindly also note that in general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Best regards,

  27. Gergana


    In the Edit Item section on the bottom under the Claim listing section appears: [error] Unexpected ‘return array’ on line 3, column 1.
    How can manage this?
    Also I thought I can put Claim listing plugin in the front page in order to encorage owners to list their venues that are not yet on the site, because I list only those that have been invited, or those that contacted me? Is that possible?

    1. Zlatko

      please post your technical question directly in our support ticket system. You can log in to your account
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Thanks for your understanding and patience!

  28. ikram

    Where can i see “Submit Listing” form?
    I don’t see this form on demo site.
    I am interested in how to add a new listing on the website and what fields are available.

  29. Andrej

    Dear at Ait,

    I’m searching functionality / plugin to create entry forms with different types of fields (like application for event, workshop etc).
    Which theme contain this plugin or where I can find plugin itself.

    Best regards,

  30. eran eplman


    After that i install this plugin “Claim Listing” when i go to the theme option – in the “Enable Claim Listing” –> “Enable or disable claim listing for items”
    it’s not let me to activate it
    it’s stay in red and don’t let me enable it

    what i’m missing?


    1. Zlatko

      Hello Eran,
      thanks for your message. I’d like to kindly ask you to check our knowledge base and/or documentation |
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours).
      Thanks for understanding.

  31. Ramon Cole


    Just came across this plugin on Google.

    Would the Claim Listing plugin work on a Classipress by Appthemes website?

    I was looking at adding a few ads that could be eventually claimed if that were possible?

    1. Zlatko

      Hello Ramon,

      thanks for interesting in Claim Listing plugin. As we do not perform testing with a 3rd party products, i am not able to ensure you about the compatibility. Feel free have a try, we offer 10 days money back guarantee.

      Thanks for understanding.
      Kind regards!

  32. Ramon Cole

    After downloading, WordPress is saying that ‘Claim Listings by AitThemes is not compatible with your theme’.

    Pity that, as it looked promising.

    Where do I get the refund?

  33. Ramon Cole

    Thanks for the speedy response – much better than having to threaten Appthemes with a legal suit! I’ll keep your address as I might pop over later for a new directory theme!

  34. Christian Wert

    Is there a claim approval process? So that when a user claims a listing they must first be approved by admin before they can edit the listing details?

  35. JasonC

    I’m surprised nobody raised the issue of Claim Listing not mobile friendly.
    When click on “Claim Listing” button, the popup claim form turns the site back to desktop version, which is not usable.

    Can you comment on how to make this feature mobile friendly?

  36. JasonC

    Instead of showing the claim form as a popup form, can I setup a page and redirect the user to the claim page that contains the form instead?

    1. Zlatko

      Hi again,
      you can manage settings of claim listing in a Theme Option where you can set the user package, for example Premium only. Claim listing extend Items custom post type. We are sorry, it is not available by default.
      Kind regards!

  37. jb

    Claim Listing : I’m wondering if you have a demo I can walkthrough as if I were claiming a listing so I can see what the user would see?

    I’m also wondering if the claims are hopefully approved before granting access?

    Then once claimed, are the changes the user makes to their listing automatically applied to the site, or can it be reviewed by an admin before going live?

    1. Zlatko

      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the theme, plugins etc, and once you are interesting to upgrade your membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      yes, admin should approve each item posts claimed by users.
      you can manage whether admin approve or not each change made by users: and setting the user’s packages:
      Best regards!

  38. David

    For the Food Guide site and the Claim Listing plugin, I wanted to know if an owner claims their restaurant page are they able to edit the entire page or can I set which parts they can edit?

    I would like them to be able to add their own content such as menu etc, but I would like to control a review done by us as well as a rating etc.

    1. Zlatko

      Hello David,
      thanks for asking.
      After creating registration form:
      or and setting the user’s packages:
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at:
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin:
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles:
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing:

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