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General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (9676)

    1. Zlatko

      Hello Samyak,

      Thanks for being interested in our products.
      Regarding al our Multilingual and Translated products:
      Indian languages are not available by default. The list of pre-made languages you can find at: https://www.ait-themes.club/multilingual-support/. AIT Languages plugins supports localizations mentioned in the previous article.
      Should you be interesting to add the language that is not in the list you can manage it by following these steps: https://www.ait-themes.club/knowledge-base/translate-theme-and-plugins-on-your-own-without-using-ait-languages-plugin/

      Please note the info regarding our newest product pack called Citadela: there is the option to translate theme/plugin into any language you prefer: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      If there is anything else we can assist you, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  1. Daniel

    Hello,

    our client is using an old version of Directory Plus on his WordPress installation. We would like to update the theme to the newest version. Is it possible to update from Directory Plus straight to Directory Pro? If so what license should we buy?

    1. Emilia

      Hello Daniel,

      thanks for your message. Premium features like directory are available under PREMIUM membership and you can choose for one domain installation license PREMIUM SINGLE or unlimited PREMIUM MULTI. Please have a look here regarding update to DirectoryPRO theme https://www.ait-themes.club/update-catalogue-theme-blog/. Basically there were major changes in design and some settings might by required depands on your website.

  2. Nino

    Hi,

    I’m planning to build a directory website. So far, none of the solutions I found are multi-lingual. Can you please let me know and send me an example of Citadela that is multi-lingual (not translateable, but with option to have it in multiple languages).

    Thanks!

    1. Zlatko

      Hello Nino,

      Thank you for being interested in Citadela product pack. It comes in English version by default, you can add new languages by following the instructions posted at: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      Best regards!
      Zlatko
      AIT team

  3. sruthy

    https://preview.ait-themes.club/tf-preview/directory2/examples/

    I would like to get a demo of this theme. Need to try its functionalities.

    1. Zlatko

      Hello there,

      Thanks for writing in. Full demo admin is not available by default, but you can have any of our products (from https://www.ait-themes.club/pricing-sign-up/) by purchasing “Premium Single” membership package at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc. Refund can be requested via https://system.ait-themes.club/support/add-question

      Thank you for understanding.

      Kind regards!
      Zlatko
      AIT team

  4. Boris

    Hi, I have a question about City Guide theme. It’s related with a external plugin I plan to use it with. Is City Guide theme loading the feed via Ajax?

    1. Zlatko

      Hello Boris,

      Thanks for asking. We are sorry, there is no option for loading feed via Ajax.

      Best regards!
      Zlatko AIT team

  5. Lara

    Goodmorning!
    We’ve bought the whole Event Guide theme + plugins, because we want to make a website for an 3-day event (with a lot of locations and artists). The functionallity is perfect, but we would like to change the layout. Does the functionallity work with other layout packs?

    1. Zlatko

      Hello Lara,

      Thanks for writing in. Thanks to built-in page builder and theme options you should be able to manage it easily. Some information you can find in video tutorials or documentation. You can also contact our technicians via dedicated support forum: https://system.ait-themes.club/support/add-question
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide on a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      The link to documentation page: https://www.ait-themes.club/documentation/

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for being interested in Memorial theme. The theme is available within each package. Should you be interesting to have the access to extension plugins, please consider the package: Premium Single or the higher package.

      Have a good day!
      Zlatko
      AIT team

  6. Станислав

    Здравствуйте. А где прайсы для агентства, только AIT-THEMES, без CITADELIA ?

    1. Zlatko

      Хорошего дня сутки,

      спасибо за вопрос.
      Unfortunately, we have no package that would include only older products. We aim to develop Gutenberg based Citadela product pack with absolutely best and unique features in the world. Therefore we focus on adding new functionalities and layouts based also on our customers requests.
      -> https://www.ait-themes.club/brand-new-memberships-3-2021-progress-report/
      -> https://www.ait-themes.club/what-layout-should-we-do-next/

      After checking your account i see you have the access to the highest membership level – Agency Multi (former name was Lifetime) membership that includes the unlimited access to all our products.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thank you for asking. If you are intended to use any of directory themes based on our older framework I (Directory+, City Guide, Business Finder+, Event Guide or Food Guide) you can manage it by using CSV Import Export plugin: https://www.ait-themes.club/wordpress-plugins/csv-import-export . The documentation page is available at: https://www.ait-themes.club/documentation/#csv-import-export-plugin
      If you are interested in our newest Citadela directory pack: this feature is not available at this moment, we have a plan to create it and release for the market in August this year.

      Kind regards!
      Zlatko
      AIT team

  7. vivek

    hi is there any option in directory pro theme to sell membership packages without any third party plugin.
    i want same feature like this page https://www.ait-themes.club/pricing-sign-up/

    1. Zlatko

      Hello there,

      Thanks for being interested in DirectoryPRO theme.
      Yeah, you can manage it by using PayPal payment, PayPal subscription or Stripe payments plugin available at: https://www.ait-themes.club/wordpress-plugins/#directory
      The theme comes with built in element called Price Table: https://www.ait-themes.club/doc/price-table-element/

      In addition we would highly recommend to have a look at our newest Citadela directory pack that comes with many unique features. The comparison table is available at: https://www.ait-themes.club/next-generation-directorypro/

      Have a good day!
      Zlatko
      AIT team

  8. Athul JS

    I had purchased Premium Multi Membership few years back, now I want to upgrade my account to life time membership. How to do this, please advice me…
    Thanks in Advance.

    1. Zlatko

      Hello there,

      Thanks for writing in. As your membership is inactive (after one year from purchase) there is a simple way to login into your account and choose the desired membership – Agency Membership.
      If there is anything else we can assist you, please contact us back.

      Kind regards!
      Zlatko
      AIT team

  9. Tore

    Hi there,
    there is a bug on DirectoryPro since 4.0.20 release.
    As you can see by yourself in your demo version too, search by radius doesn’t work! Even if I enable radius based on my location, query give me all items.
    In DirectoryPro 4.0.19 search by radius works fine.
    I tried on a stagin environment, you can try on https://www.areepicnic.it/staging/
    Searching by radius give always ALL items and not items based on actual position.
    In the query string there are not lat and lon data are empty.

    For example on your website:
    https://preview.ait-themes.club/theme/directory2/?s=&category=&location-address=&lat=&lon=&runits=km&rad=55.7&a=true

    lat= and lon= are empty even if I enable my position and it is shown on map with placeholder.

    Could you fix this issue?

    Thank you

    1. Zlatko

      Hello Tore,

      Thanks for writing in and for your feedback. We’ll definitely have a look closer at this issue and take necessary corrective action.

      Have a good day!
      Zlatko
      AIT team

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Pre-sale Questions