Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (9638)

    1. Zlatko

      Hello there,

      Thanks for asking. Yes, no problem: https://www.ait-themes.club/citadela-doc/directory-map-block/

      Kind regards!
      Zlatko
      AIT team

  1. Homer

    Hi,

    I need a template that works with Woocommerce and is multi language ready. The site is to be in 5 languages: English, Spanish, Italian, French and German. What theme do you recommend?

    Thanks!

    1. Zlatko

      Hello Homer,

      Thanks a lot for writing in. Please check out the list of multilingual ready themes (you can set up required languages after installation AIT Languages plugin) that comes with integrated WooCommerce plugin:
      https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes#woocommerce
      There are different pre-made layouts and functionalities, feel free to have a look at the demo preview site (demo content can be imported right after theme installation)
      About settings the language localisation please check out video tutorial: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      If there is anything else we can help you, please contact us back.

      Kind regards!
      Zlatko
      AIT team

  2. João

    Good Morning,
    I am thinking of getting the Food guide theme to offer to bars and restaurants. My main need is that an establishment owner, my client, can get into the subject by itself and insert photos, information, videos, images and etc., without my intervention.

    Does this theme make it possible to build a logged-in area different from the WordPress admin panel where my clients could only change their registered pages individually?

    Thank you

    1. Zlatko

      Hello João,

      Thanks for asking. Yes, it is possible – the theme is compatible with Easy Admin plugin. Please have a look at the following instructions you should proceed:
      -> template installation (Food Guide), Food Menu and Permission Manager plugin installation

      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/ in order to give clients abilities to manage services they offer: https://www.ait-themes.club/doc/permissions-manager-plugin-administration/

      Based on the capabilities you’ll give your clients by following instructions above (creating user packages) you will give them the access to create and manage “Items custom post types”: https://www.ait-themes.club/doc/set-up-your-item-post-3/ or even “Food Menu custom post types”: https://www.ait-themes.club/doc/set-up-your-food-menu-post/

      Admin has an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin

      If there is anything else we can help you, please contact us back (or after purchase you can contact directly our support forum: https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. Please have a look at the instructions posted at: https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      Further useful info can be found in the following articles in knowledge base:
      – https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/
      – https://www.ait-themes.club/knowledge-base/load-google-map-on-request/

      Kind regards!
      AIT team

  3. Paul

    The Event-Guide-Theme doesn’t work. The Theme Options can no longer be edited:

    I cannot enter and save the purchase code.

    Please help me!

    1. Zlatko

      Hello Paul,

      Thanks for writing in. Could you please provide us of some screenshots or with the error message? After checking your account it looks you have been able download the latest theme and plugin versions, it is impossible to check out front end of website (required password). Feel free to contact us via private message and mail to zlato@ait-themes.com

      Kind regards!
      AIT team

  4. Alix

    Hello
    I want to disable Google Maps pop-up in Tours.
    When the page opens, I don’t want the map frame to appear. I only want the Tour photo to show.
    What can I do?
    We don’t want to pay for API to Google. We want to disable it.
    Our site is athens-guides.com
    Thank you

    1. Zlatko

      Hello Alix,

      Thanks for writing in.

      unfortunately theme doesn’t have such an option but you can manage it manually inside the source code, by disabling next code:
      wp-contentthemesexpeditionpartspage-title.php

      at 210 line:
      {includePart parts/google-map, data => aitGetTourMapData($post, “title-map”, “tour-title-map”), options => $mapOptions, classes => $classes, themeOptions => $options->theme, source => “page-title”, mapType => “title-map”} 211: {includePart parts/google-map, data => aitGetTourMapData($post, “colorbox-title-map”, “tour-title-cbox-map”), options => $mapOptions, themeOptions => $options->theme, source => “page-title”, mapType => “colorbox-title-map”}

      Kind regards!
      Zlatko
      AIT team

  5. Pavan

    In the Memorials theme, Can I allow users to add their memorials from the front end and can I let users control who can post comments and add their memories with the deceased person?

    1. Zlatko

      Hello Pavan,

      Thanks for writing in. We are very sorry, front-end submission is not available by default. Admin has an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      As you are interesting to give your users the more ability in order to manage Obituaries custom post types, even the more etc, you should use Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      Here is how to set up it: https://www.ait-themes.club/documentation/#permissions-manager-plugin

      Kind regards!
      Zlatko
      AIT team

  6. blablacarp

    Добрый день. Скажите, в теме Директроия Про, возможно отображение на карте, точек предложений, как в Евент Гиде? Спасибо.

    1. Zlatko

      Добрый день,

      спасибо за вопрос. Да, это возможно с помощью Евент ПРО плагин. Более подробная информация в описании здесь: https://www.ait-themes.club/documentation/#events-pro-plugin

      С уважением,
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for asking. Yes, you can manage multilingual page by following these instructions: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Renato,

      Thanks for asking. CSV Import Export plugin that work with DirectoryPRO, City Guide, Business Finder+, Event Guide and Food Guide directory themes: https://www.ait-themes.club/wordpress-plugins/csv-import-export
      The documentation page you can find at: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      If there is anything else we can help you, please contact us back.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Dim,

      Thanks for your comment. Indeed, instead of this we have created the ticked system that ffers ajax search while writing the words throughout our video tutorials, knowledge base and documentation.

      Kind regards!
      Zlatko
      AIT team

  7. Bryan

    Hello, I own the theme DirectoryPro through Themeforest.com (I can provide product code) and I am unable to update my website, as it tells me I need to regenerate the API key, but your website will not allow me.

    1. Zlatko

      Hello Bryan,

      Thanks for writing in.
      Instructions regarding theme activation you’ll find at: https://www.ait-themes.club/doc/theme-activation/
      You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Karen,

      Thanks for asking. It should be released for the market within coming weeks. Please stay tuned as we provide our subscribers with newsletters about new features and products we are working on.

      Kind regards!
      Zlatko
      AIT team

  8. Patate

    Hello, I wonder if I can start my site with the “Directory Pro” theme and possibly migrate to the “Citadela” theme, when there will be more plugins connected, without losing my data and my programming?

    Currently, does the “Directory Pro” theme work with the “Citadela directory” plugin?

    1. Zlatko

      Hello there,

      Thanks for being interested in our products. Yeah, that’s our one of the highest priority and this feature is working already. For detailed info please have a look at the documentation page: https://www.ait-themes.club/citadela-doc/migration-from-other-ait-directory-themes/
      And yet, in case when you are intended to make some theme/plugin customization (CSS or some functionalities) we are afraid it won’t work.

      Secondly,
      Citadela directory plugin is not compatible with DirectoryPRO theme.

      Kind regards!
      Zlatko
      AIT team

  9. ramonrocha

    Sirs,
    My support plan is expired. However, I do not intend to renew it, at this moment, but I need to take a doubt.

    I even think that you should, like Envato’s example, create an option for user comments so that customers could exchange ideas. Completely closing any communication channel is something that does not make sense, because if any of the products fail, caused by some wrong code, does the person have to pay to report and resolve this? It makes no sense…

    I don’t know why, one of my sites, without changing anything, changed the fonts. This, for me, is already caused by some update of the theme (I did on the site that has changed and the other has not). I need the typology to be the same.
    http://www.tipsibiza.com – site with standard typology
    http://www.tipsmass.com – site that changed the typology, without me doing anything, and that I need to be the same as the other.
    Can you tell me what to do?

    Thanks.

    1. Zlatko

      Hello there,

      Thanks a lot for writing in. Of course in such a case when bug reporting it is not necessary to prolong the access to support forum. In fact it is our core business to keep your products up-to-date and therefore, once there is a bug we focus and put maximum effort to fix it and release the new theme/plugin version for the market.

      Secondly,
      it looks like you are using different Directory versions.
      Directory+(from v4.0.0 PRO) theme is one of the most used themes in our portfolio. Our goal is to keep it fresh and modern.

      We started working on a redesign of this theme early last year. Brand new theme design (layout, typography) refreshes every website. It is modern and user friendly. We have also added new features to improve our product.

      There is a new Half Layout with a large map on the right side or Collapsed layout. We have also significantly improved responsive design. Our focus is to deliver better usage on desktop and mobile devices. You can use OpenStreetMap instead of Google Map. We did not cut any old features. Feel free to upgrade.

      Have a good day!
      Zlatko
      AIT team

  10. trem

    Hello Sir/Maddam
    im wondering if you can give me a technical support regarding a problem im facing with my wordpress which i have bought from you 2-3 years ago. i have already an account registered to my email address (trem@otenet.gr) but option for support is not available because i havent renew the subscription.
    Kindest regards
    Makiw

    1. Zlatko

      Hello Paul,

      Thanks for writing in. Please have a look at the documentation where the issue with separator is explained: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      Kind regards!
      Zlatko
      AIT team

  11. Paul Warren

    I keep getting this error when I try to bulk upload from CSV.

    Your file is missing column: post_name

    I have the post name in there correctly. Please advise?

    1. Emilia

      Hello Paul, please post your support question through your customer account as you did 🙂 Our technician are happy to help you. Dodo has answered you. Have a nice day.

  12. JD

    I had to leave your site because it’s quite frustrating for the search field and didn’t find any…..because there isn’t any or it’s well hidden.
    Please make search easy to find and use so that people can find and decide if to use your service.

    1. Zlatko

      Hello there,

      Thanks so much for your feedback. We can understand how that search field would work really well for finding suitable features for your business. Unfortunately, it’s not something that’s in our future plans at this time.

      In the meantime, I hope you continue to enjoy our service! I’d be happy to help you here. We believe we provide better support through email because we’re able to take time to diagnose the problem and check in with our engineering team – all without putting you on hold. We’re also a small team, so this helps us prevent customers from being put on hold to talk to us while we’re assisting other customers.
      Now, let’s get this issue sorted for you.

      If there’s anything else We can help you with, please let us know.

      Kindest regards!
      Zlatko
      AIT team

  13. Molly Stewart

    Hello – I purchased Citadela Directory Plugin – Listing plugin for Gutenberg on Themeforest and am trying to access support but it’s telling my my purchase code can’t be found. My question which I should have asked before I purchase the plugin is if it only works with Gutenberg. I assumed that there would be an option for the classic builder as well via shortcode and think I am wrong. Thanks!

    1. Zlatko

      Hello Molly,

      Thanks for writing in.
      If you have purchased the access to support forum, you should follow these instructions: https://www.ait-themes.club/knowledge-base/register-your-theme-purchase-from-themeforest-to-get-automatic-updates/
      In order to get automated updates, please go to admin and follow the instructions as displayed in the screenshots: https://prntscr.com/10b9b8q

      Secondly,
      the plugin works greatly together with free Citadela theme + Citadela Pro & Citadela Blocks plugins or you can use it even with any other 3rd party developers themes and plugins based on Gutenberg editor created according WordPress standards and rules.
      Please have a look also at pre-made Citadela Layouts in our portfolio as you might find them useful for your project: https://www.ait-themes.club/wordpress-themes/#citadela

      If there is anything else we can help you, please contact us back.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Michael,

      Thanks for writing in.
      Please have a look at the documentation page: https://www.ait-themes.club/doc/elements/ and https://www.ait-themes.club/doc/posts-element/

      If it doesn’t help we’d like ask you to post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kind regards!
      Zlatko
      AIT team

  14. Alex

    Hi there

    I need some help. I am creating a directory and will use your plugin and divi.

    I need to create multiple categories of listings, for example, Venues, Food, Clothing, Music, Art, Sports and so on.

    1) Can I create custom types of listings so it is basically a category?

    Can I change the information shown on each category listing page. For example, a Venue will show information such as ‘size, seating amount, food supplied’ and then a clothing listing will show other things.
    2) Can I then create custom fields and each category type has a different template for the page?

    Thank you

    1. Zlatko

      Hello Alex,

      Thanks for being interested in our products.
      First of all, please check out the following article about using Divi builder: https://www.ait-themes.club/citadela-doc/compatibility-with-elementor-and-divi/

      1) I am not sure whether i have understood you correctly, anyhow Item detail page (custom post type) used to render the content for pages by suing Special Page and you can’t change the content of these pages like you can do for standard Pages or Posts. You can reorganize or add more blocks in editor per your needs and create that way your own unique layout for this type of pages.
      Please have a look in the documentation page about item category taxonomy: https://www.ait-themes.club/citadela-doc/category-taxonomy/
      2) You can create custom fields by using Item extension functionality and there is one predefined layout for each special page (item detail): https://www.ait-themes.club/citadela-doc/citadela-pro-special-pages/

      Best regards!
      Zlatko
      AIT team

  15. Alex

    Good day,

    I would like to upgrade my Directory Plus Theme. Please advise my next steps to do. Also advise what payment options are available? Can I pay via Visa card?

    1. Zlatko

      Zdravstvujte Alex,

      Thanks for being interested in our product/s.
      By clicking on the desired package (Full or Lifetime) and after login into your account (using your email or user name) you have 2 options how to proceed the payment: by using Credit card or PayPal account. Visa Card option is available, too.

      After purchase we would recommend to follow the instructions posted at: https://www.ait-themes.club/documentation/ and or feel free to post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a good day!
      Zlatko
      AIT team

  16. Sam

    Hi, i purchased BusinessFinder theme on ThemeForest but can’t update the AIT plugins.
    Trying to create an API Key for the AIT updater plugin, i am told to buy more licenses.
    I don’t understand why. I own a license and use it on 1 domain with 1 website. Please advise.

    1. Zlatko

      Hello Sam,

      Thanks for your reply. Did you have registered Purchase code as it is described at: https://www.ait-themes.club/knowledge-base/register-your-theme-purchase-from-themeforest-to-get-automatic-updates/

      Consequently you should be able to generate API KEY that serves to by saved in the section admin->ThemeOptions->AIT Updater …

      Best regards!
      Zlatko
      AIT team

  17. stef

    I’ve bought the FoodGuide theme. I have a few questions. I put the theme on yumy.uk but new users cannot register and I can’t see how to upload a menu.
    Thanks

    1. Zlatko

      Hello Stef,

      Thanks for writing in.

      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kind regards!
      Zlatko
      AIT team

  18. Molly

    Hello Zlatko,
    I have attempted to register my themeforest purchase code in ait-themes.club several times and each time I try your site tells me my purchase code can’t be found so I can’t access support. I would like a refund for this plugin at this point. It’s been several days and I need to move onto a different plugin instead of continuing to struggle with this one.
    Thanks,
    Molly

    1. Zlatko

      Hello Molly,

      Thank you very much for getting back on this. Did you have a try register your purchase code by following this documentation?

      https://www.ait-themes.club/knowledge-base/register-your-theme-purchase-from-themeforest-to-get-automatic-updates/

      Best!
      Zlatko
      AIT team

    1. Zlatko

      Hello Mili,

      Thanks for writing in. Yeah, it is possible. As while you might be coming from a country where PayPal is prohibited, feel free to contact us back. We’ll arrange STRIPE payment way manually. No problem.

      Have a good day!
      Zlatko
      AIT team

  19. Tim

    Hi… I already bought the lifetime deal, so this isn’t a pre sale question… it’s a post sale question!

    I need some guidance. Which themes have no “free listing” option or have the ability to disable the free listing option?

    If they all have a free listing option that’s ok, I can gave someone surgically remove that aspect from a theme, but it would be a lot simpler if there was already a theme or themes like that.

    Let me know. Thanks!!

    — TW

    1. Zlatko

      Hello Tim,

      Thank for writing in.
      There are unlimited options how to set up user’s packages and yet it is also possible to remove a “free” ones. You can use any theme for that. The documentation with instructions you’ll find at: https://www.ait-themes.club/doc/users-registration-packages-options/

      Should you have further questions we’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hi,
      thanks for writing in.
      You have lifetime access to all our products. Could you please specify in which theme are you intended to change PSD file?
      Kind regards!
      Zlatko
      AIT team

  20. aldana

    I have a license for DirectoryPro bought in themeforest 5 years ago and now my site is not working and says purchase code is incorrect, what can i do?

    1. Zlatko

      Hello Aldana,

      Thanks for writing in.
      Please follow these instructions: https://www.ait-themes.club/knowledge-base/register-your-theme-purchase-from-themeforest-to-get-automatic-updates/
      and we also we recommend to use AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/
      Instructions regarding product activation you’ll find at: https://www.ait-themes.club/doc/theme-activation/

      If your issue still persists, please contact us with your user name registered in our system https://system.ait-themes.club/join/tf

      Best regards!
      Zlatko
      AIT team

  21. Brandon Hammond

    Hi,

    I’ve purchased, now, two separate licenses to DirectoryPRO, from Theme Forest, and my WordPress build and your website say that my purchase codes are invalid.

    My first purchase of your theme license was in 2017, and that purchase code was flagged as invalid after updating to WordPress 5.6.2. To ensure this was not related specifically to my old purchase, I just purchased ANOTHER license, and when I put that purchase code into my WordPress build for verification, I was told it was invalid as well.

    When I attempted to register for support on your site, BOTH of my Theme Forest purchase codes were marked as invalid, and I couldn’t complete the registration.

    I’ve now spent $140 for two licenses, and my website frontend is unusable because of the “Invalid Purchase Code” error.

    Please advise.

    1. Zlatko

      Hello Brandon,

      Thanks for writing in.
      Please follow these instructions: https://www.ait-themes.club/knowledge-base/register-your-theme-purchase-from-themeforest-to-get-automatic-updates/
      and we also we recommend to use AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/
      Instructions regarding product activation you’ll find at: https://www.ait-themes.club/doc/theme-activation/

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Alessandro,

      Thanks for writing in.
      Please follow these instructions: https://www.ait-themes.club/knowledge-base/register-your-theme-purchase-from-themeforest-to-get-automatic-updates/
      and we also recommend to use AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/
      Instructions regarding product activation you’ll find at: https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

  22. ESNAF PRO

    Hello there,
    The license number of the product we purchased from you seems incorrect. We have been using it since August 2019. I wonder what’s the problem?

    My Envato Username:
    eskihayatlarcom@gmail.com
    Item ID:
    3840053
    Item Purchase Code:
    f19114c-xxxx-476975f742b0

    1. Zlatko

      Hello there,

      Thanks for writing in.
      Please follow these instructions: https://www.ait-themes.club/knowledge-base/register-your-theme-purchase-from-themeforest-to-get-automatic-updates/
      and we also we recommend to use AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/
      Instructions regarding product activation you’ll find at: https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

  23. turlier

    Hello,
    I have a problem with my website. I installed your plugin few months ago but since 24h it doesn’t work (supply-chene.fr). Can you tell me how to fix it ? I can’t validate my purchase code : 94f51eae-xxxx-f3cf4a7c57ff so I can’t access to you support page. I don’t know why. Please can you solve the problem ? Thank you very much. Best regards. Matthieu

    1. Zlatko

      Hello Matthieu,

      Thanks for writing in.
      Please follow these instructions: https://www.ait-themes.club/knowledge-base/register-your-theme-purchase-from-themeforest-to-get-automatic-updates/
      and we also we recommend to use AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/
      Instructions regarding product activation you’ll find at: https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

  24. Rudi

    Hi, my site shopbiz.co.za that has businessfinder theme on is showing that my purchase code is invalid and my members area on AitThemes.club shows invalid purchase code. I bought a life time license before you made all the changes and expect the theme to be still lifetime as promised.

    1. Zlatko

      Hello Rudi,

      Thanks for writing in. Please accept our apology for the trouble you had to experience with automated “purchase code” checking product purchased via Themeforest.
      In the meantime the issue has been solved and you can continue benefits from our services, lifetime package continue as usually.

      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT team

    2. Zlatko

      Hello Rudi,

      Please accept our apology for the trouble you had to experience with automated “purchase code” checking products purchased via Themeforest. The problems concerned in settings checking Purchase code which was changed with the parameters for checking Purchase Code of products purchased via CodeCanyon. There are different ways how to manage it and we were no aware of it due to lack of demo for testing before release for the market. Root cause problem has been solved and we have taken corrective action to avoid any issues in the future.

      The problem has been fixed and after double check we’d like assure you that Your site will working correctly now.

      Again, We apologise for any inconvenience caused.

      Sincerely!
      AIT team

  25. Marcel Mende

    Hallo ist es möglich die Suche zu verändern. ich habe das Theme directory im Einsatz. http://www.inregia.de
    Dort wird alles gefunden wenn man auto eingibt auch automatisch, automatisierung usw was zu verfälschten Suchergebnissen führt. Können wir da was ändern?

    1. Zlatko

      Hello Marcel,

      Thanks for writing in. Search module can be changed in some ways as it is described in the documentation page: https://www.ait-themes.club/doc/search-form-element/

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Steve,

      Thanks for asking. This feature is available and further info about the settings you’ll find at: https://www.ait-themes.club/doc/users-registration-packages-options/

      Best regards!
      Zlatko
      AIT team

  26. Rudi

    My shopbiz.co.za domain that uses your businessfinder theme that I purchased from themeforest is showing an invalid purchase code. Please rectify urgently as my website is now experiencing unnecessary downtime. It is extremely unprofessional from you to disable my website without prior notice and without any reason. I purchased a lifetime license about 6 years ago but every time you change you pricing my website gets switched off.

    1. Zlatko

      Hello there,

      Please accept our apology for the trouble you had to experience with automated “purchase code” checking products purchased via Themeforest. The problems concerned in settings checking Purchase code which was changed with the parameters for checking Purchase Code of products purchased via CodeCanyon. There are different ways how to manage it and we were no aware of it due to lack of demo for testing before release for the market. Root cause problem has been solved and we have taken corrective action to avoid any issues in the future.

      The problem has been fixed and after double check we’d like assure you that Your site will working correctly now.

      Again, We apologise for any inconvenience caused.

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Marek,

      Thanks for writing in.

      Please go to the menu at this page https://system.ait-themes.club – download themes and download the documentation for this theme. Please follow steps to import demo content from there.

      Just for your info: Tour operator theme is one of our older themes which was builded based on our first framework, so there is no built in page builder and therefore import demo option don’t exist by default.

      Should you have further questions, please contact us via: https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kind regards!
      Zlatko
      AIT team

  27. Sjoerd

    Why does the footer of the Doctor (v. 1.38) theme show the widgets vertically instead of horizontally? Is this a theme error or did I do something wrong?

    Kind regards,

    Sjoerd

    1. Zlatko

      Hello Sjoerd,

      Thank you for writing in.
      Please check out the demo preview site with the latest supported version v1.39: https://preview.ait-themes.club/theme-fw1/doctor/.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. It’s possible that discounted price will com in the future, and currently we have no exact day for that. Please stay tuned, we keep informed our subscribers about new features and special prices via newsletters: https://www.ait-themes.club/brand-new-memberships-3-2021-progress-report/

      Best regards!
      Zlatko
      AIT team

  28. Denis

    Hey,
    I updated the latest Citadela Theme and plugins, now my whole site is overwritten with default stuff😂.
    Hompage, Special pages Everything.
    That’s not nice ☝🏻
    Very Strange!
    Denis

    1. Zlatko

      Hello Denis,

      Thanks for writing in. I have tried to replicate it but didn’t encounter any issue.
      I am not sure what exactly went wrong, it would be better if you contact us with some detailed info or screenshots via our support forum where our technicians can help much more effective: https://system.ait-themes.club/support/add-question
      Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for your understanding.

      Kind regards!
      Zlatko
      AIT team

  29. zan

    Hello,
    I am using your Business finder theme and I can’t change the names of the rating categories (price, location,staff,services, food). Please help.

    1. Zlatko

      Hello Zan,

      Thanks for writing in. Please follow the instructions posted at: https://www.ait-themes.club/documentation/#item-reviews-plugin

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. Please remove “www.” from https://system.ait-themes.club/account/api and trz to generate new API Keys.

      Best!
      Zlatko AIT team

  30. Zlatko

    Hello Sebastian,

    Thanks for writing in. After checking your account i can see you have generated 2 API keys for the one domain. Please delete the 3rd row with “www.internet-casinos-directory.net” and have a try to use API key generated for the domain written without “www.”

    Kind regards!
    Zlatko
    AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in.
      I have checked your account (registered with user name jamwala) and found out no subscription till now. Only i can see only free versions of some product. Do you use the other account? If yes, please provide us of user name that will allow us to have a look closer at your issue.

      Best regards!
      Zlatko
      AIT team

  31. Morgan

    Hello, I purchases your theme on Themeforest but it’s seems that I need to purchase all additional plugin ? Like Easy Admin etc… Or this is also provided with the theme ?

    1. Zlatko

      Hello Morgan,

      Thanks a lot for writing in. Yes, we offer our themes via Themeforest market place as a single product. Extension plugins are not included.

      If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins: https://prntscr.com/gk7xui, https://prntscr.com/i841jk) you should request for the refund and follow these steps: http://goo.gl/6J8KSP
      Please do not forget to also mention the reason for your refund request.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Zdravstvujte,

      Thanks for writing in. I am not sure whether i have understood you correctly, anyhow: Citadela layout comes compatible with Citadela theme and with extension plugin Citadela PRO theme. For detailed info please have a look at the following instructions: https://www.ait-themes.club/citadela-doc/import-layouts/

      Should you have further questions regarding using our products, please keep posted the questions via: https://system.ait-themes.club/support/add-question

      Kindest regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello again,

      Thanks for getting back on this. Please find the answer posted at: https://www.ait-themes.club/wordpress-directory-theme/comment-page-11/#comment-29444

      Best regards!
      Zlatko
      AIT team

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