Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Memberships

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

ThemeForest customers

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

Comments (9055)

  1. Hello

    Hai wordpress themes in italiano per la politica?

    1. Zlatko

      Salve,

      thank you for contacting us back.
      There are many suitable themes in which you might be interesting in – it mostly depends on the design and the functionality you require: https://www.ait-themes.club/wordpress-themes/
      For example here you’ll find themes built-in with drag and drop page builder and many useful pre-made custom post types: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      or
      feel free to consider Citadela layout pack with Citadela free theme and plugins: https://www.citadelawp.com/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  2. Julio

    How can I import into Direcrory+ an excel file with my listing members

    1. Zlatko

      Hello Julio,

      thanks a lot for asking.
      Please check out CSV Import Export plugin that you’ll find in our product portfolio at: https://www.ait-themes.club/wordpress-plugins/csv-import-export/
      How to proceed it you’ll find in the documentation article: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      Should you encounter some issues, feel free to contact our support forum at: https://system.ait-themes.club/support/add-question

      Kindest regards!
      Zlatko
      AIT team

  3. Ramesh

    I am planning to start a City webportal for a city in India. Just want to check is this works? I am very new to web.

    1. Zlatko

      Hello Ramesh,

      thanks a lot for contacting us back. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Kind regards!
      Zlatko
      AIT team

      1. Ramesh

        Planning to buy lifetime membership. As I mentioned I am planning to build a one of the city portal in India and the language I am looking is english. Just wondering is database is designed for large scale of data?

        1. Zlatko

          Hello Ramesh,

          thanks a lot for getting back on this. We have tested +10K items. Please have a look at the following article as you might find it useful: https://www.ait-themes.club/new-update-brings-significant-speed-increase-for-the-portal-themes-blog/.

          Kind regards!
          Zlatko
          AIT team

  4. Michael

    I received an email advertising a deal for $99 lifetime. I go to the link and I’m confused I had an old subscription for $99 for a full subscription (lasted a year) and a lifetime deal for $149. Is this a special offer for me to get the $149 lifetime deal for $99, or is this something else?

    1. Zlatko

      Hello Michael,

      thanks for contacting us back. The special offer (Lifetime membership) you can have for a $149,- excl. VAT if applicable. Should you have active Full Membership subscription (has ended on 2018-06-06) you could purchase Lifetime for even better price.

      Thanks for your understanding.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  5. Carsten

    Hi,

    i bought 2014 at themeforrest the langwitch theme for one of our clients. He updated and now need to enter API Key. But there is no field (no API Key, no THEMEforstest Purchase Code) in backend. Website ist not working any more without api key. What can we do ? Client is really upset and calling every hour.

    Greetings from Germany,

    Carsten

    Account at AIT Themes is license@nipkowmedia.de

    1. Zlatko

      Hello Carsten,

      thanks for contacting us back.
      Please follow the instructions posted at: https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

  6. Sebastian

    Hey there,

    we bought the lifetime package. However when updating the API Key in the settings of wordpress I receive the message:
    “Beim Aktualisieren von Directory Plus ist ein Fehler aufgetreten: Invalid API Key for this domain. Make sure you have entered correct API key for correct domain.”

    Please help to solve this issues immediately as we are not able to update our website. Its essential for our business.

    Best regards and thanks
    Sebastian

    1. Zlatko

      Hello Sebastian,

      thanks for contacting us back.
      Please have a look at the documentation page at: https://www.ait-themes.club/doc/theme-activation/
      You should generate API keys once you are logged into your account at: https://system.ait-themes.club/account/api
      and consequently insert them into each of your panel administration -> theme options -> API key

      In order to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/

      If your issue still persists, please contact us back.

      Kind regards!
      Zlatko
      AIT team

      Hope it will help you.

  7. kish

    Hi do you have any webinar themes please. Thank you.

    1. Zlatko

      Hello there,

      thanks for interesting in our products and for asking.
      Considering webinars portal requires some registration and not accessible pages for unregistered visitors. We are sorry, we have no theme nor plugin that would provide mentioned feature.

      Best regards!
      Zlatko
      AIT team

  8. smeshny

    Hello!
    Before buy Directory pro I wanna try and test functionality.

    can u help me?

    1. Zlatko

      Hello there,

      thanks for asking and interesting in DirectoryPRO theme.

      Full demo admin is not available, but you can have any of our single products (from http://www.ait-themes.CLUB) at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full – no problem, you can do it within 30 days by paying the difference between the prices. Consequently to Lifetime Membership for a special price valid for our full membership subscribers $99,- during the 365 days.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Secondly,
      there is an option to test free theme version, please consider the following facts:
      Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform setting of colours and some basic functionality with free theme version, in fact the theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If there’s anything else We can help you with, please let us know.

      Thanks for your understanding.
      Best regards!
      Zlatko
      AIT team

  9. smeshny

    Hello! If I will purchase lifetime membership do I will have some money back period?

    1. Zlatko

      Hello there,

      thanks for interesting in our products and for asking.
      Special offer bundles, Lifetime and Full membership are not refundable according our “Terms of use”.
      Instead of this we offer 30 days money back guarantee on any of our single product (theme or plugin).

      If there’s anything else We can help you with, please let us know.

      Thanks for your understanding.

      Have a good day!
      Zlatko
      AIT team

  10. smeshny

    Hi! how i can pay with card? not paypal?

    1. Zlatko

      Zdravstvujte,

      thanks for interesting in our products. After choosing desired product or package you should be able to switch the the 2nd option by clicking on the button: “Pay with a Bank Account or Credit Card”.

      If there’s anything else We can help you with, please let us know.

      Have a good day!
      Zlatko
      AIT team

  11. Ed

    Hello,

    Do you still sell or update the Directory+ theme?

    I don’t see it in the account anymore.

    1. Zlatko

      Hello Ed,

      thanks for writing in. Yes, we keep each of our theme and plugin up-to-date on regular basis. In fact, i it our core business.

      Please kindly provide us of your user name registered in our system in order to have a look closer whether you have still active account etc.

      Thanks for your understanding.
      Best regards!
      AIT team

  12. james

    Hello,
    I am very interested in buying this product. I have some questions to ask about it first. Can we set up a sales call?
    (210)-323-5446 or ksjjl05@gmail.com

    1. Zlatko

      Hello James,

      thanks a lot for interesting in our of our products.

      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Thanks for your understanding.

      Kind regards!
      Zlatko
      AIT team

  13. Abish Paro

    Does the Directory Pro facilitate search via zip code?

    1. Zlatko

      Hello there,

      thanks for asking. The theme itself doesn’t use this feature, but it can be achievable by using Advanced Search plugin: https://www.ait-themes.club/wordpress-plugins/advanced-search/

      How to set-up and work with you’ll find at: https://www.ait-themes.club/documentation/#advanced-search-plugin

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  14. Oliver

    Hi,
    is it possible in the directory theme to give people the option to post (**Press Releases**) depending on the package.
    for example:

    Packet Free 0 EUR
    Display your contact details
    Short description (max. 255 characters)
    Detailed description (max. 6000 characters)

    Premium EUR 20
    everything from the free package plus:
    **Post Press Releases**
    Linking of your company website including thumbnail
    5 search terms (tags), so that your entry will be found faster

    Best regards Oliver

    1. Zlatko

      Hello Oliver,

      thanks a lot for interesting in our products (directory).
      Yeah, there are some options how to set up user’s package. For detailed info please have a look at the documentation where you’ll find description which parameters can be managed by admin: https://www.ait-themes.club/doc/users-registration-packages-options/

      If there’s anything else We can help you with, please let us know.

      Sincerely!
      Zlatko
      AIT team

  15. Daryl

    Would like to ask about citadela theme

    1. Zlatko

      Hello Daryl,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Have a good day!
      Zlatko
      AIT team

  16. ivan

    Any theme or plugin with reservation for restaurants?

    1. Zlatko

      Hello Ivan,

      thanks for interesting in our product/s.

      Here is the the list of themes that come with integrated a 3rd party developer’s booking plugin http://www.easyreservations.org :
      – https://www.ait-themes.club/wordpress-themes/hoteliour/
      – https://www.ait-themes.club/wordpress-themes/gourmet/
      – https://www.ait-themes.club/wordpress-themes/anchor/
      – https://www.ait-themes.club/wordpress-themes/coffeebar/
      – https://www.ait-themes.club/wordpress-themes/ristorante-2/
      – https://www.ait-themes.club/wordpress-themes/beachclub/
      – https://www.ait-themes.club/wordpress-themes/hair/

      Please note, that Easyreservations plugin is not our product so contact please plugin developer for more information about plugin options: http://easyreservations.org/
      Our theme include only design for this plugin to make it displayed as part of theme, all options and functionality is managed by plugin itself so also supported by plugin developer.

      Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  17. BATCONCEPT ITALIA

    HELLO, I WANT TO PURCHASE YOUR FULL PACKAGE, BUT BY ERROR 404 AND IT CANNOT PROCEED. HOW TO DO?

    1. Zlatko

      Hello there,

      thanks for interesting in our products. Perhaps some server issues, feel free to have a try once again or please provide us of some screenshots. It allow us to have a look closer at your issue.

      Kind regards!
      Zlatko
      AIT team

  18. Anna

    I’ve tried to use Citadela but I find it too restrictive. I prefer Solitudo but I am concerned you might retire that theme. Can you confirm you will keep Solitudo for the coming years?

    1. Zlatko

      Hello Anna,

      thanks for writing in and for your feedback. Yes, Solitudo theme remains supported by our development and design team. Feel free to subscribe for newsletter where we provide new about features and updates we release on reguler basis.

      Kindest regards!
      Zlatko
      AIT team

  19. Krin

    bonjour;
    c’est le troisième message que je vous adresse et toujours pas de réponse
    Je vous savoir ; si je prends l’option Full Membership; pourrais je avoir le theme Directory+ et tous ces plugins pour construire un site d’annuaire?
    merci de me repondre

    1. Zlatko

      Hello Krin,

      thanks for contacting us back.
      Please check out the previous answers postred via private message.
      No problem, Full membership package covers the access to all of our products and access to support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price.

      If there’s anything else We can help you with, please let us know.

      Best regards!
      Zlatko
      AIT team

  20. Adrian

    how do I set up click to show the phone number on the listing detail page?
    I also want to have reports for each listing about how many people clicked on the link to show the phone number

    1. Zlatko

      Hello Adrian,

      thanks for asking. Please follow the instructions posted at: https://www.ait-themes.club/doc/items/
      Secondly, we are sorry, theme doesn’t use click counter or similar functionality by default.

      Kind regards!
      Zlatko
      AIT team

      1. Adrian

        Do you have any statistics available for the website owner to see how many leads are coming in and for what business?

        1. Zlatko

          Hello there,

          We are very sorry, we don’t have this option available by default. But that’s a great idea, Adrian! We really like your example of how this particular feature would come in useful to you. Our engineers have put this on the roadmap (planned features for Citadela Directory group), and we expect to roll it out in the near future. When it’s available, we’ll be sure to let you know if you subscribe for the newsletters. Thank you again for writing in and taking the time to provide your feedback.

          Sincerely!
          Zlatko
          AIT team

  21. Yogesh Raghav

    I want to remove sortable elements options from ait thems

    1. Zlatko

      Hello there,

      thanks for contacting us back. I am not sure whether i have understood you correctly. Which elements would you like to remove?
      The list of elements can be found at: https://www.ait-themes.club/documentation/#elements

      Secondly,
      please also note that we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/

      Kind regards!
      Zlatko
      AIT team

  22. skk

    how can i get my affilate URL after registration

    1. Zlatko

      Hello there,

      thanks for getting back on this. All tools are available once you pass the registrations procedure after login into your account.

      Kind regards!
      Zlatko
      AIT team

  23. Chris

    Hi I am about to make a multiple listings (eg Locations with Information and Businesses at those Locations) website. My project involves heavy use of Leaflet maps. I like directoryPro but will it be doable for me to use leaflet maps ? I know citadela theme does have leaflet maps but directoryPro is closer to what I am looking for. Can I mix themes (Citadella and DirectoryPro)? In general is it easy for your themes to be customized using standard wordpress technics (wp actions hooks etc?)

    1. Zlatko

      Hello Chris,

      thanks for contacting us back. We are sorry, Citadela and DirectoryPRO themes are made on different frameworks, they are not compatible to each other.
      Secondly, DirectoryPRO theme has integrated also OpenStreetmaps, please consider this options as well: https://www.ait-themes.club/doc/openstreetmap-integration/

      Kind regards!
      Zlatko
      AIT team

  24. Ads

    is there any stats available to the website owner or the listing business to view for the Directory Pro theme?

    https://www.ait-themes.club/wordpress-directory-theme/

    1. Zlatko

      Hello there,

      thanks for asking. We are sorry, there is no statistic data available for users of directory portal.

      Best!
      Zlatko
      AIT team

  25. michelasetti

    Ho scaricato la versione free di memorial: per la traduzione dell’intero tema in italiano che devo fare?

    1. Zlatko

      Salve,

      thanks for interesting in Memorial wordpress theme.

      Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform setting of colours and some basic functionality with free theme version, in fact the theme is suitable for personal use

      n order to manage the theme in Italian localization you should use AIT Languages plugin: https://www.ait-themes.club/multilingual-support/

      How to manage it you can find in video tutorial: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  26. Alexander

    I have now sent 2 messages to ask about the purchase of your event guide theme and plugin. The absence of even an acknowledgement let alone a reply, does not fill me with confidence.

    1. Zlatko

      Hello Alexander,

      thanks for contacting us back. It looks like the previous answer didn’t reach you a few hours ago…. Anyhow:
      We are sorry, upgrade from Single to lifetime package is not supported, but you can request for money refund within 30 days.
      After we provide money refund request you can decide to purchase Lifetime membership package.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

      1. Evodio

        Hello, ZLATKO!

        I’m also having trouble contacting folks for support. I bought the theme and don’t see any support for events. Do I need the Pro plugin to have events display on my site and admin?

        1. Zlatko

          Hello Evodio,

          thanks for contacting us back. Each of our directory theme comes as a single product equipped with many useful custom post types and events too. Events PRO post are available after installation and activation Events PRO plugin. Please check out also the following article where you’ll find the differences between Events and Events PRO posts …
          Regarding Events PRO plugin settings you’ll find info at: https://www.ait-themes.club/documentation/#events-pro-plugin

          Hope it will help you.

          Kind regards!
          Zlatko
          AIT team

  27. DOMENICO

    salve, i vostri temi sono gia tratoddi in Italiano?
    l’abbonamnto life time prevede l’utilizzo di TUTTI i vostri temi e TUTTI i plugin?
    Grazie

    1. Zlatko

      Salve Domenico,

      thanks for your questions:
      1) please have a look at the list of themes: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      that can be set up in Italian localization very easy by using AIT Languages plugin: https://www.ait-themes.club/multilingual-support/
      The video tutorial can be found at: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      Our newest Citadela product group can be translated by using Poedit translator editor, here you’ll find the whole procedure: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      Secondly,
      that’s correct, LIFETIME membership includes the access to all of our products (themes, plugins, assets) for unlimited time, the package covers also all new products we are intended to create and release for the market in the future.

      Should you have further questions, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  28. Ed

    Do you still update Directory+

    1. Zlatko

      Hello Ed,

      thanks for asking. Yes, in fact Directory+ (from version v4.0.0) has got the new design and many other features, we have upgraded also the name to DirectoryPRO. All previous features has remained and are available, too.
      We provide updates to all of our products and they are released on regular basis.

      Kind regards!
      Zlatko
      AIT team

  29. Daniel

    I purchased Corporate (Easy) theme some years ago from ThemeForest. Is there an update that works with PHP 7.3? (I have 1.4.1) If not, is there a suggested theme to upgrade to? (something that could happen with minimal efforts, and perhaps responsive)?

    1. Zlatko

      Hello Daniel,

      thanks a lot for contacting us back.
      We keep each of our products up-to-date and we are also work on new products that we release for the market on regular basis. Corporate Easy – 1sr theme release from January 25, 2011 has been many time updated, and the latest supported theme version v1.32 from November 22,2018 with compatibility update: PHP 7.2+
      Secondly,
      we have many theme in our portfolio with responsive design built-in featured with many pre-made custom post types, page builder, theme options so you can easily to switch with no coding requirements etc. Please check out them at: https://www.ait-themes.club/wordpress-themes/#responsive where you’ll also find our latest Citadela group products (free theme, premium plugins and layouts) based on WordPress Gutenberg editor: https://www.ait-themes.club/wordpress-themes/#responsive

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  30. Barkat

    Indian currency is not there in Business Business finder+ theme

    1. Zlatko

      Hello Barkat,

      thanks a lot for interesting in Business Finder+ theme. In order to add new payment currency, please follow the instructions posted at: https://www.ait-themes.club/knowledge-base/how-to-add-new-payments-currency-in-directory-type-themes/

      Best regards!
      Zlatko
      AIT team

  31. george

    Hello do you make custom code on your templates? I am a lifetime member. I want custom code in business finder. I ll name you the stuff i need so you can tell me how much it will cost me.

    1.Upgrade/downgrade packages as admin from users/members without the need for the member to buy the package.
    2.A list in backened for which members packages expire.
    3. Search with the phone number from the main search at frontend.
    4.The phone number in items to be hidden so that a visitor will have to press a button to unhide it.

    Thanks.

    1. Zlatko

      Hello George,

      thanks for writing in.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Secondly,
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, we would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  32. Tom

    Hi,

    what is the difference between the Themes directory+, Business Finder+ and City Guide?

    Best regards
    Tom

    1. Zlatko

      Hello Tom,

      thank you for asking and for interesting in our directory products. Please have a look at the following article where you’ll find comparison table: https://www.ait-themes.club/choose-wordpress-theme-blog/
      Should you be interesting in Citadela directory products, the comparison table can be found at: https://www.ait-themes.club/website-portal-themes-comparison-blog/

      Kind regards!
      Zlatko
      AIT team

  33. Ruslan

    когда добавите Казахский? Kazakhstan language?

    1. Zlatko

      Hello Ruslan,

      thanks for contacting us back and for asking. Currently we are searching for a suitable web application that would allow us to continue with adding new translations. Anyhow, there is another option how to add the new language if interesting in it:
      https://www.ait-themes.club/knowledge-base/how-do-i-add-new-language-which-is-not-included-in-ait-languages-plugin/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  34. Annabelle

    Hello, does the new Citadela Farms theme have the same features as the Citadela Listing theme?

    I’m currently using the DirectoryPRO and like it’s features very much, but would eventually like to transition to Citadela but using the Farms theme to create a listing directory. Is this possible to do with Farms?

    If not are there any plans for Farms to be getting the DirectoryPRO features like: Reviews, Stars, Events, Jobs.

    Thank you and great job on all these updates. 🙂

    1. Zlatko

      Hello Annabelle,

      thanks for contacting us back and for your compliments.
      Yes, both Citadela Listing and Citadela Farms layouts extend Citadela directory pack with features listed in comparison table: https://www.ait-themes.club/website-portal-themes-comparison-blog/

      We keep working on adding new features on regular basis and we expect all mentioned functionalities should be available by the end of this year.

      Kind regards!
      Zlatko
      AIT team

  35. stefanos

    hello. if i pay for the lifetime membership for $299 will I have all the themes and all the plugins free to use for ever;

    1. Zlatko

      Hello Stefanos,

      thanks for your question. Yeah, that’s correct, after purchase LIFEtime membership package you’ll get unlimited access to product updates as well as the access to new products we will release in the future.
      The package includes also 1 year access to support forum where our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  36. Carlo

    Hi. i bought this theme years ago https://themeforest.net/item/hobby-personal-blog-wordpress-theme/4603933
    but now it is not available on themeforest.
    How can i download theme?

    Thanks.

    1. Zlatko

      Hello Carlo,

      thank you for contacting us back and for asking.
      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest marketplace. From this reason the license has ended according Terms of Use by Envato group.
      If you plan to update theme you have an option to subscribe for any of available packages or for single product in our club in order to get the license to use the theme: https://www.ait-themes.club/pricing-sign-up/ -> it’s also possible when you are logged in our system (GDPR requirements are introduced too).
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme or plugin for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  37. kundan

    Hello

    can i use plugin and addons with wp astra theme?

    if yes then which plugin need to install for directory?

    1. Zlatko

      Hello there,

      thanks for asking. Please have a look at the list of our plugins that comes compatible with 3rd party developer’s products: https://www.ait-themes.club/wordpress-plugins/#all-themes
      The rest of our plugins that we have designed with special features are not integrated with Astra WP theme.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Kind regards!
      Zlatko
      AIT team

  38. alexandre

    esse valor é em reais ?

    1. Zlatko

      Hello Alexandre,

      thanks for writing in. I am not sure whether i have understood your comment correctly, anyhow: you can add the new currency by following these instructions: https://www.ait-themes.club/knowledge-base/how-to-add-new-payments-currency-in-directory-type-themes/

      The prices for our products are quoted in USD.

      Kind regards!
      Zlatko
      AIT team

  39. Gaurav

    Hello,
    I have a project that i would like to use the city theme and the multiblogger theme in n website ? Can i use 2 themes for the wordpress websites without any issues ? Is it possible for the user to have the same registration for blog and city guide/review section ?
    Thank you

    1. Zlatko

      Hello there,

      thanks for interesting in our products.
      You can use both themes at the same time on WordPress Multisite installation only. You should enable users to register on your network – all you need to do is enable it in your network settings.

      If there’s anything else We can help you with, please let us know.

      Sincerely!
      Zlatko
      AIT team

  40. Tony

    Why my API key it’s not been validate for you?I have a lifetime subscription

    1. Zlatko

      Hello Tony,

      thanks for contacting us back. Please follow the instructions posted at:
      https://www.ait-themes.club/doc/theme-activation/
      Hope it will help you.

      Kind regards!
      Zlatko
      AIT team

  41. eon

    business directory listing, for example if someone searches for plumbers in their area, i need email to be sent to all listed plumbers on the site.

    second functionlity: plumbers for example pay monthly subscription to be listed

    will this e=be possible with this theme?

    1. Zlatko

      Hello Eon,

      thank you for writing in.
      There is an option to contact each listed business one by one once the following option in single listing page is turned on: “Contact Owner”. For detailed info (so-called section) please check out the following documentation: https://www.ait-themes.club/doc/items/

      This option can be achieved by following these instructions:
      – After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/ or even in Events Pro posts (if they you are using Events Pro plugin): https://www.ait-themes.club/doc/users-registration-and-packages-option/
      Admin has an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  42. Dylan

    Hi, I am keen in getting a theme. I would like to find out more.

    1. Zlatko

      Hello Dylan,

      thank you for interesting in our product. How we could help you. Feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Sincerely!
      Zlatko
      AIT team

  43. nakedear

    HELLO! I buy Multi-Author Blog WordPress Theme in themeforest. I want use it but why it from there removed ? I pay for it and now I want to use it . How it possible to get this theme!?!?! Thanks

    1. Zlatko

      Hello there,

      thanks for contacting us back.
      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest marketplace. From this reason the license has ended according Terms of Use by Envato group.
      If you plan to update theme you have an option to subscribe for any of available packages or for single product in our club in order to get the license to use the theme: https://www.ait-themes.club/pricing-sign-up/ -> it’s also possible when you are logged in our system (GDPR requirements are introduced too).
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme or plugin for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  44. Abiodun

    I’m interested in your Citadela theme, specifically the Farms Layout for a project. However, the project requires some modifications to the current look and feel. It’s a review and rating platform similar to but different slightly from metacritic and IMDb.
    So, I wish to know the following
    1. it’s a marketplace, right? But can I disable price
    2. Can I disable other cart related items on products
    3. Can the star rating be made permanently visible on products, even at homepage, such that products yet reviewed would have 🌟 (none yet, be the first)
    4. With standard WC, I can restrict review to login. But it creates complications: MUST HAVE PURCHASED
    How can I resolve this?
    5. Do you provide customization services? Or you have developers to recommend who have experience working with your themes and plugins?
    Thank you

    1. Zlatko

      Hello there,

      thanks for asking and for interesting in Citadela group products.

      The theme comes with integrated WooCommerce plugin as it is shown in the presentation page – demo preview), market place functionality are not available at this moment.
      In order to see available functionalities regarding WC plugin you should contact directly 3rd party developer’s support, based on our knowledges there are many useful extensions (even in Pro version or premium) thanks to which you can manage your website and create unique listing portal.
      Lastly,
      we are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      We would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  45. Marián

    Dobrý deň ,

    Píšem Vám ohľadom API kľúča pre náš web : http://www.protiplesniam.sk

    Webová stránka je už staršia, odkúpili sme ju od programátora, po nejakom čase nám stránka prestala fungovať lebo si žiada nový API kľúč, prihlasovacie údaje do účtu ktorý vytvoril starý API kľúč nemáme k dispozícii, tak sme si vytvorili nový. Po vytvorení API kľúča nám stránka stále nefunguje.

    Potrebujeme si preplatiť nový subscribe , alebo vieme zistiť starý login od stránky http://www.protiplesniam.sk

    1. Zlatko

      Dobry den,

      dakujeme za Vas dotaz. Zadanie API klucov po ich vygenerovani je dostupne kazdemu opravnenemu drzitelovi uctu v nasom systeme. Postup je popisany nasledovne: https://www.ait-themes.club/doc/theme-activation/. Skustepoprosit programator, od ktoreho ste zakupili stranku, v opacnom pripade potrebujete ziskat licenciu zakupenim produktu u nas. Bohuzial nie je mozne poradit, o aku sablonu sa jedna, kedze stanka je nedostupna.

      V pripade dalsich otazok, prosim nevahajte nas kontaktovat.

      S pozdravom
      Zlatko
      AIT team

  46. enrico

    error on yout theme not working

    1. Zlatko

      Hello Enrico,

      thanks for writing in. Please contact our support forum via: https://system.ait-themes.club/support/add-question and provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.
      In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market.

      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

  47. enrico

    i pay for 6 month support, but no working

    1. Zlatko

      Hi again,

      could you please describe a little bit what went wrong? Please check out also the previous answer posted a while ago.

      Best!
      Zlatko

  48. sandrine

    Hello the freestyle theme is it compatible with PHP 7.4
    Thanks for your feedback

    1. Zlatko

      Hello Sandrine,

      thanks for writing in and for asking.
      The current version v2.53 of Freestyle WordPress theme is compatible with PHP 7.4. In fact, we keep each of our products up-to-date on regular basis. Feel free to have a look at the screenshot of the latest updates: https://prntscr.com/t6tgiz

      Have a nice day!
      Zlatko
      AIT team

  49. Charly

    i just bought event guide themes and just install it.
    my question :
    1.
    How to add Indonesian Rupiah (IDR) in the currency ?
    2.
    Google Maps cannot load.
    Error message :
    Google
    This page can’t load Google Maps correctly.
    Do you own this website ?
    How to solve this problem ?
    3.
    How to change slug structure ?
    Example :
    i want to change :
    http://lisoi.com/event-pro/bio-burgers-limited-offer/
    to
    http://lisoi.com/event/bio-burgers-limited-offer/

    i want change also :
    loc >> location
    items >> organizer

    thanks for your support..

    1. Zlatko

      Hello Charly,

      thanks for purchasing Event Guide theme and for asking:
      1. How to add the new currency you§ll find at: https://www.ait-themes.club/knowledge-base/how-to-add-new-payments-currency-in-directory-type-themes/
      2. Please check out one of the following articles from our knowledge base:
      – https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      – https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/
      3. We have detailed instructions mentioned in the following article: https://www.ait-themes.club/knowledge-base/how-can-i-change-items-slug-and-slug-of-other-custom-post-types/

      Should you have further questions, We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a good day!
      Zlatko
      AIT team

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