Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (9214)

  1. afterhoursnyc

    Hello –

    Can you charge users a Claim listing fee? Thanks in advance!

    1. Zlatko

      Hello again,

      theme offers this options with extension plugin Claim Listing and one of available payment plugins. Here is the listing of all compatible plugins that you might find useful: https://www.ait-themes.club/wordpress-plugins/#directory

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  2. Phil

    For your portal websites like Business Finder Theme, can you add listings in bulk rather than manually entering them one by one or how to bulk list basic business info (business name, address, phone, website URL, etc.). Thanks.

    1. Zlatko

      Hello Phil,

      thanks for asking. No problem, we have designed CSV Import Export plugin for Items custom post type especially, please check out it at: https://www.ait-themes.club/wordpress-plugins/csv-import-export
      How to set up and use it: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      Best regards!
      Zlatko
      AIT team

      1. Phil

        Thanks so much for the quick reply. That’s good can bulk load listings into your portal themes, time saver.

  3. MARK

    HOW DO I CLAIM BACK MY PURCHASE?

    Money Back Guarantee

    We offer a 30-days money back guarantee to purchases. If you are not satisfied with our theme, contact us and we will refund your purchase.

    1. Zlatko

      Hello Mark,

      thanks for contacting us back. Please provide us of your user name registered in our system before purchase as it help us to trace up your account.
      Consequently we’ll be able to manage your issue asap.

      Best regards!
      Zlatko
      AIT team

  4. El Haddaoui

    Hi Sir,
    I want to buy your businessfinder2 theme and the plugins.
    I Think Full membership is the best package for me.
    shoud I Buy the script for 69$ + Full membership 99$ or in the full membership is the also the theme included.

    1. Zlatko

      Hello there,

      thanks a lot for writing in. Full Membership includes each of our products with unlimited access to download and support forum valid during 1st year. It is not needed to purchase separately single theme product as Full Membership package covers this theme too.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  5. Roman

    Hello, I just paid for my membership, but I can not download Citadela Listing theme. Can you please support? Thank you

    1. Zlatko

      Hello Roman,

      thanks for contacting us back. Based on checking out your user account i have found out you have been already able to get your products.

      If there’s anything else We can help you with, please let us know – feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question (we speak Slovakian also).
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a nice day!
      Zlatko
      AIT team

  6. Jerry

    Can you send a reply to my query about membership please.
    Also, if you have a way of communicating other than this.
    I cannot use the support forum as your site says I have no support available.
    Regards
    Jerry

    1. Zlatko

      Hello Jerry,

      thanks a lot for getting back on this. Please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-86/#comment-24673

      Best regards!
      Zlatko
      AIT team

  7. Marcze

    I have bought the Lifetime membership. Why is it inactive?

    1. Zlatko

      Hello Marcze,

      thanks for writing in. After checking your account i have found out that you were able to download products.
      Should you have further theme-regarding questions about using and setting it etc, We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Best regards!
      Zlatko
      AIT team

  8. ayaz

    I have some question about AIT theme . like inner page layout not overriding global layout

    1. Zlatko

      Hello there,

      thanks for asking. In order to change Single item page layout you should go to Special Page in page builder: https://www.ait-themes.club/doc/page-builder/

      If there’s anything else We can help you with, please let us know.

      Best regards!
      Zlatko
      AIT team

  9. Borsato

    Bonjour, pourriez-vous, s’il vous plait, me faire une réduction supplémentaire sur un des 2 pack complets (Lifetime Adhésion ou full Adhésion). Merci d’avance. Franck

    1. Zlatko

      Hello there,

      thanks a lot for interesting in our products. We are very sorry, currently we have no other special offers except the current one which should end after few days. Whether there will be something cheaper i cannot ensure you.

      Thanks for understanding.
      Best regards!
      Zlatko

  10. Marcel

    I’m sorry I was so rude. I was just surprised it was taking so long. It usually works out the same way. Sorry,

  11. Rahim

    Hi, I have purchased the lifetime membership but it shows its inactive now.

    I purchased one theme in themeforest then upgraded on your site to life time member..

    please advice.

    1. Zlatko

      Hello Rahim,

      thanks for contacting us back. Could you please provide us of your user name you have attached to Lifetime membership package?
      Just for your info: the account you have registered with your email has been founded on 2019-03-29 by purchasing Business Finder+ theme. Consequently you have purchased Full membership (with one year access to product updates) that has ended on 2020-04-09.

      Thanks for your understanding.

      Kind regards!
      Zlatko
      AT team

  12. Radoslav

    Chyba pri aktivovani temy.
    Prosim o informaciu ako zmenit api key v teme (theme admin), nakolko mi neberie ulozit novovygenerovany retazec.

    1. Zlatko

      Zdravím,

      prosím následujte informácie uvedené v dokumentácii na stránke: https://www.ait-themes.club/doc/theme-activation/

      V prípade ďalších otázok ohľadom používania našich produktov prosím kontaktujte nás cez zákaznícku podporu – forum: https://system.ait-themes.club/support/add-question

      Ďakujem za pochopenie!

      S pozdravom,
      Zlatko
      AIT team

  13. Aleksej

    Здравствуйте.
    Вы проверяли совместимость TheOnePage с последней версией 5.4 WordPress?

    1. Zlatko

      Zdravstvujte Aleksej,

      thanks for asking. We keep our products up-to-date on regular basis. In case you’ll fond some discrepancies please contact us back with the feedback or screenshot. If there is a bug we’ll fix it asap and release the new theme version for the market.

      Best!
      Zlatko
      AIT team

  14. Francis

    Hello we are interested in using EVENT PRO theme for a project but we would like to test out all the features to see if it is suitable for our project. does the free version have all the features? if not, can we have a trial access for the full version of the theme?

    1. Zlatko

      Hello Francis,

      thanks for your message.
      We are sorry, Full demo admin is not available, but you can have any of our single products (from http://www.ait-themes.CLUB) at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full – no problem, you can do it within 30 days by paying the difference between the prices. Consequently to Lifetime Membership for a special price valid for our full membership subscribers $99,- during the 365 days.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      If there’s anything else We can help you with, please let us know.

      Sincerely!
      Zlatko
      AIT team

  15. Tony

    Greetings,

    I use the Elementor Page Builder. Does
    Elementor work with your Directory Themes?

    Thank you, kindly!

    1. Zlatko

      Hello Tony,

      thank you for writing in. We have Citadela free theme and Citadela Directory plugin that works with Elementor page builder. For detailed info please have a look at the following page: https://www.ait-themes.club/citadela-doc/compatibility-with-elementor-and-divi/

      If there’s anything else We can help you with, please let us know.

      Best regards!
      Zlatko
      AIT team

  16. Derrick

    When will Citadela theme blocks be compatible with elementor page builder? before I bought I was told it would be in the future.
    Any ideas on a timeline for this as it has been a few months now.
    Best regards Derrick

    1. Zlatko

      Hello Derrick,

      thanks for getting back on this. Please check out the following documentation where you’ll find detailed info regarding using Citadela products with Elementor page builder:
      https://www.ait-themes.club/citadela-doc/compatibility-with-elementor-and-divi/

      Kind regards!
      Zlatko
      AIT team

  17. ET1011

    Installing Theme from uploaded file: citadela-free-7.zip

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

    1. Zlatko

      Hi again,

      please try manually install theme by FTP client, please copy all files from installation package into the theme installation folder:

      wp-contentthemes/ … the name of theme

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  18. Alejandro Donato

    Thank you. What about the life time membership ? 149 what its that is paying that forever and get access for the rest of the life? To updates etc ?

    El mar., 28 de abril de 2020 07:06, AitThemes escribió:
    Hi adonato,

    emi commented on question you follow:

    [Canel my order]
    Hellowe are sorry to hear that. The refund is going to be processed today and you will get money back on your account within a few days. Depend on banks. Stay safe and good luck with your business; we hope you’ll come back shortly. 

    Click the link below to see it:
    https://system.ait-themes.club/support/topic/140463#message-140802

    Best Regards,
    AitThemes Team

    *** GET LIFETIME MEMBERSHIP FOR ONLY $149 ***

    It includes all our themes, plugins and graphics that we have ever created. Including newly released Citadela theme, plugins, Citadela layouts and 12 months access to support.

    Feel free to visit our website to buy it:
    https://www.ait-themes.club

    1. Zlatko

      Hello Alejandro,

      thanks for getting back on this.
      Yes, I confirm that Lifetime Membership costs $149,- excl. VAT if applicable and it includes the unlimited access to all of our products and updates. The package covers the access also to those products that we’ll release for the market in the future. Each of menationd product can be re-used for unlimited times for as many as yo wants web projects, domains, etc. No problem.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  19. Carla Vieira

    Hello
    I am a student here in Portugal.
    Is it possible to have some discount in subscripton, please? I can prove that and I can send documents of my school.

    1. Zlatko

      Hello Carla,

      please check out the answer sent via email.

      Best regards!
      Zlatko
      AIT team

  20. hi

    hi i have taken over a site that uses your old businessfinder theme. A search says you have a free migration tool so i can preserve data as i move to businessfinder+? let me know, will buy the new theme if it works. i assume some features will need additional plugins too?

    1. Zlatko

      Hello there,

      thanks for contacting us back and for asking. Indeed, we have free migration tool: https://www.ait-themes.club/knowledge-base/migration-from-old-directory-or-businessfinder-theme/
      and yet, there are some plugins that comes separately (not included in the single theme product) :
      https://www.ait-themes.club/wordpress-plugins/#businessfinder

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  21. Bryden

    Hi
    I’ve been looking around and testing the business finder theme with the plan to buy all the plugins. But first, one issue, I cannot find a solution for the submit business form . The registration form chooses the password and WordPress emails this which always gets flagged as spam, always!
    Are there any settings to allow the client to choose their own password?
    Thanks
    Bryden

    1. Zlatko

      Hello Bryden,

      thanks for interesting in Business Finder theme.
      After user register to your site, he gets mail with link to create password
      something like:
      yoururl.com/wp-login.php?action=rp&key=uTRVrIjfGuxE3nRaghqV&login=dodo-ait
      And after submiting there will be link to login to your site.

      If your issue still persists, please check out for the latest WordPress version.

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  22. Barbara

    Bonjour,
    Je souhaite acheter un thème pour faire un annuaire de tous les services et commerces de ma ville (restaurants, magasins, coiffeurs, associations sportives, culturelles….).
    Lequel me conseillez vous car vous en avez beaucoup : Directory, CityGuide, EventGuide, Listify….?
    Merci beaucoup pour votre réponse
    Bien cordialement
    Barbara

    1. Zlatko

      Hello Barbara,

      thank you for interesting in our directory products and for contacting us back.
      It mostly depends on your demands on the design, anyhow did you see our latest Citadela directory group products?
      https://www.ait-themes.club/wordpress-themes/#citadela

      Best regards!
      Zlatko
      AIT team

  23. FiGu

    Hi,
    I have a lisens with you, but it is registered on an old email no longer in use… Could you change figu@figuwebdesign.no to figu@me.com?
    When hitting the forgotten password link, only the old email is valid…:-(
    Finn-Gunnar Frostad

    1. Zlatko

      Hello there,

      thanks for contacting us back. Both your accounts are currently inactive therefore feel free to continue using the one with valid email address as you have mentioned above. No problem at all.

      If you desire to delete the old account you can manage it via your account after login into our system.

      Thanks for your understanding.

      Kindest regards!
      Zlatko
      AIT team

  24. Garegin

    Hello again, so I have decided to buy the directorypro theme. I am wondering whether it will be possible to create a website similar to ratemyprofessor.com with the rating page and adding profe
    ssors/universites anonymously from the front end.
    Another inquiry I have is it possible to edit the URL to have professor and universities as categories of listings?
    thanks in advance, hoping to hear back from you guys soon 🙂

    1. Zlatko

      Hello Garegin,

      thanks a lot for interesting in DirectoryPRO theme.
      The link posted above doesn’t work, anyhow:
      The theme can be extended with Item Reviews plugin which allows both rating for registered or non registered users.
      Secondly,
      we very are sorry, front end posting is not available, instead of this we have created Easy Admin plugin – https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Thirdly,
      yes, you can have different links according categories e.g.: domain_name/cat/professor/ and domain_name/cat/universities/

      If there’s anything else We can help you with, please let us know.

      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

  25. Len

    I’m considering buying a lifetime membership for your plugins and themes and have some specific questions. By the way, your info email isn’t connecting.

    I’m looking to create a restaurant directory for local shops. Each business profile will have all the typical details but I need to include the following:

    Buttons to one or multiple online delivery services (eg. Uber Eats)

    Google and/or Yelp Star Rating (number: x.x)

    Featured image and carousel of business supplied images (eg for claimed listing)

    I will be importing listing data from scraped Google Maps places. However, is there a way to update existing listings from a CSV file and keep listing IDs (ie. Update by CSV vs Import by CSV)?

    1. Zlatko

      Hello Len,

      thank you for writing in.

      – the theme uses shortcodes (buttons are included) and you can easy past them into content (wysiwyg) editor in item custom post type:
      -> https://www.ait-themes.club/doc/button-shortcode/
      -> https://www.ait-themes.club/doc/items/

      Secondly,
      we have designed and introduced the own rating system and you can benefit from by using Items Reviews plugin: https://www.ait-themes.club/wordpress-plugins/item-reviews/
      We are sorry, we have no Google nor other ratings included in our directory templates.

      Thirdly,
      you can manage unlimited users packages with the following options described in the documentation page: https://www.ait-themes.club/doc/users-registration-packages-options/

      In our portfolio you’ll find also CSV Import Export plugin thanks to which you can update the current items thanks to fact that the plugin uses “slug” as a unique parameter. For detailed info please check out the documentation page at: https://www.ait-themes.club/doc/how-to-import-csv-file/

      If there’s anything else We can help you with, please let us know.

      Have a good day!
      Zlatko
      AIT team

  26. Garegin

    Thank you, dear Zlatko, for the quick response!

    Here is the website: https://www.ratemyprofessors.com/

    Thank you I will most likely get the theme and try and work with it.

    1. Zlatko

      Hello Garegin,

      thanks for your reply.
      Our directory theme extended with Item Reviews plug-in offers simpler functionality and options as well as the search widget -> pre-made custom post types (Items, Events) can be used for searching. Therefore it requires further theme modification to get the option to choose between professor or school (different category).

      Secondly,
      Full demo admin is not available, but you can have any of our single products (from http://www.ait-themes.CLUB) at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full – no problem, you can do it within 30 days by paying the difference between the prices. Consequently to Lifetime Membership for a special price valid for our full membership subscribers $99,- during the 365 days.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Have a good day!
      Zlatko
      AIT team

  27. Shannon

    I currently have the directory + theme and am considering changing it to the Directory Pro theme. If I pay to have it installed will all of the items, categories, pages and posts stay the same just in the different theme or would I have to do it all over again. One of the biggest difficulties with visitors is that it is difficult to navigate.

    My website is:

    https://www.madeincanadadirectory.ca

    Thank you.

    1. Zlatko

      Hello Shannon,

      thanks for contacting us back and for interesting in DirectoryPRO theme. The theme is an update based on Directory+ theme from version v4.0.0 and it comes with all previous features extended with the better responsive design, half screen layout with the map on the left, etc.
      Regarding the service of update theme, please check out the offer – theme update at: https://www.ait-themes.club/services/

      If there’s anything else We can help you with, please let us know.
      Thanks for your understanding.

      Have a good day!
      Zlatko
      AIT team

  28. Garegin

    Does the theme allow us to customize the item fields such as instead of having a website having something else or other ways of customization ?
    thank you!

    1. Zlatko

      Hello there,

      thanks for getting back on this.
      Yeah, we have Item Extension plugin: https://www.ait-themes.club/wordpress-plugins/item-extension/
      How to work with you can find at: https://www.ait-themes.club/documentation/#item-extension-plugin

      If there’s anything else We can help you with, please let us know.

      Sincerely!
      Zlatko
      AIT team

  29. magozi

    Hello,
    My question is if directorypro is compatible with elementor?
    Regards,

    1. Zlatko

      Hello Magozi,

      thanks for interesting in DirecoryPRO theme. We are sorry, we have only Citadela theme compatible with Elementor plugin: https://www.citadelawp.com/
      DirectoryPRO uses own built-in page builder , custom post types, theme options etc. and that’s why we didn’t made it compatible with 3rd party developer’s page builders.

      Thanks for understanding.

      Sincerely!
      Zlatko
      AIT team

  30. as_utiyama

    Hi I have bought the theme yesterday and is saying that I need to install the ait-updater pluging, but it wasn’t included inside the files. What should I do?

    1. Zlatko

      Hello there,

      thanks for purchasing one of our products. AIT Updater plugin comes for free:
      https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/doc/theme-activation/

      Should you have further questions, please contact our support forum at: https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for your understanding.

      Sincerely!
      Zlatko
      AIT team

  31. Garegin

    Hey guys,

    I want to help you guys translate your websites and plugins into Armenian. Contact me and we can figure something out 🙂

    Garegin

    1. Zlatko

      Hello again,

      please check out the answer posted a while ago via e-mail.

      Best!
      Zlatko

  32. Petra

    Hello dears,
    I am trying to enable Google Maps on our blog, I got my API, I also enabled Google Maps Directions
    Google Maps Distance Matrix
    Google Maps Elevation
    Google Maps Geocoding
    Google Maps JavaScript

    but it still doesnt work. Do you have an idea, where the problem could be?

    Thank you

    1. Zlatko

      Hello Petra,

      thanks for contacting us back.
      Please check out the following articles from our knowledge base as you might find them helpful:
      – https://www.ait-themes.club/doc/google-places-api-key/
      – https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/
      – https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      – https://www.ait-themes.club/knowledge-base/load-google-map-on-request/
      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question .

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      how we could help you? A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Best regards!
      Zlatko
      AIT team

  33. Annabelle

    Hello!

    About the comparison between Citadela and DirectoryPro, will those features under the LISTING ADVANCED FEATURES be coming soon to Citadela Theme as well?

    Thank you!

    1. Zlatko

      Hello Annabelle,

      thanks for asking. New features for Citadela group products are in our planning on the highest priority together with keeping our product up-to-date on regular basis. New functionalities will be released within coming weeks/months, we aim to have it done by the end of this year.

      Thanks for your understanding and patience.

      Have a good day!
      Zlatko
      AIT team

  34. Jerry

    It looks good and we downloaded the free version of directorypro.
    I wanted to try it, but the plugin are not included we need to be able to limit the fields based on Package.
    We want to also add custom fields, and search by these additional fields.

    Possible?

    We would to sell packages with trial?
    Upgrade option to featured listing etc?

    We want to get this info before the lifetime deal expires

    1. Zlatko

      Hello Jerry,

      thanks for writing in and for interesting in our products.

      Regarding free version of the theme:
      Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform setting of colours and some basic functionality with free theme version, in fact the theme is suitable for personal use only (not ready for commercial purpose, no technical support).

      Secondly,
      please check out the documentation article about how to manage user’s packages:
      – https://www.ait-themes.club/doc/users-registration-packages-options/
      – additional fields can be added by using Item Extension plugin that you can find in our portfolio: https://www.ait-themes.club/wordpress-plugins/
      and here is how to set up and work with: https://www.ait-themes.club/documentation/#item-extension-plugin
      Unfortunately, search form searches only for Keywords (used in title, description or in the content of Item custom post types), for category, for location only. Should you by interesting to sort/filter displayed results – please consider Advanced Filters plugin from our portfolio. The documentation page is available at: https://www.ait-themes.club/documentation/#advanced-filters-plugin

      Thirdly,
      you can create unlimited packages for free or premium, no problem.

      Should be special deal ended, no problem, just contact us back and we’ll manage the exception for you.

      Kind regards!
      Zlatko
      AIT team

  35. Webdev

    I have issue with mobile menu.
    Is there any documentation related to how to create mobile menu in this theme?

    1. Zlatko

      Hello there,

      Please check out the answer posted a while ago.
      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.

      If there’s anything else We can help you with, please let us know.
      Thanks for your understanding.

      Have a good day!
      Zlatko
      AIT team

  36. CESAR

    I have purchased directory a time ago, api key stop working please help

    1. Zlatko

      Hello Cesar,

      thanks for contacting us back. We have updated functionality on checking API key, please follow the instructions posted at: https://www.ait-themes.club/doc/theme-activation/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello,

      thank you for interesting in one of our products. How we could help you?

      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Have a good day!
      Zlatko
      AIT team

  37. Jerry

    What theme would work best for setting up a car dealership?

    1. Zlatko

      Hello Jerry,

      thanks for getting back on this.
      It mostly depends on your requirements on design. There are many themes compatible with WooCommerce in our portfolio. The most popular WC plugin and its extensions allows you to create dealership website very easy.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  38. Edirne Gezgini

    DirectoryPRO v4.0.5 has bug :/ https://www.edirnegezgini.com cannt valid API Key . I get Please enter a valid API key for this domain. You can configure it in Theme Options.

    https://prnt.sc/sg3ovd

    https://prnt.sc/sg3p93

    1. Zlatko

      Hello there,

      thanks for getting back on this. Please try to use only domain name without prefix: “www.”
      It should work.
      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

      1. Edirne Gezgini

        Hi Zlato

        I am also try whit out www. but still same :/

        1. Zlatko

          Hi again,

          thanks for getting back on this.
          Please make sure you are using correctly API key released by themeforest market place -> one theme can be used for unique domain or web project.

          Hope it will help.

          Best regards!
          Zlatko
          AIT team

  39. Stephen

    Hi, I just updated my Directory Theme and entered the purchase code, generated an API but says that I don’t have a valid API for my domain. Please Help my website is down!!! http://www.paschoolfinder.com account name stephenpasquini@gmail.com

    1. Zlatko

      Hello Stephen,

      thanks a lot for writing in.
      Please kindly follow the instructions posted at: https://www.ait-themes.club/doc/theme-activation/
      The domain name must be written without “https” or “www”.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  40. Ann

    Hi, I am using a GoDaddy staging site and can’t use the WP installer. I have to use FTP to upload everything. The Citadela Listing Layout Package instructions say to upload it using Citadela Pro plugin Layouts page. Where do I upload it using FTP? Does it go in the Plugins directory or is there a Layout directory somewhere? Thanks!

    1. Zlatko

      Hello Ann,

      thanks a lot for contacting us back.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for your understanding.
      Kind regards!
      Zlatko
      AIT team

  41. Grant

    Hey, quick request, I had purchased the Freestyle theme on ThemeForest a while back. Recently the slider revolution plugin that came with the theme caused an critical issue and had to be deleted to regain access to my site. In doing so, my slider that was originally imported with the demo content was deleted. Now I’m having trouble recreating it. Any chance you’d be able to export the default demo content slider from the Freestyle theme and send it to me so I can import it into the updated Slider Revolution plugin?

    Here’s my item purchase code:

    96ebdda8-9706-407e-8c2e-aff4e687fdb8

    Thanks so much in advance, I’ll leave some reviews for you wherever you’d like, just let me know!

    1. Zlatko

      Hello there,

      thanks for contacting u back.
      Please, check out your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/doc/theme-activation/

      If your license has ended and have an intention to update theme you should to subscribe for any of available packages or for single product in our club in order to get the license to use the theme: https://www.ait-themes.club/pricing-sign-up/ -> it’s also possible when you are logged in our system (GDPR requirements are introduced too).
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme or plugin for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  42. Nguyen

    Hi,
    I would like to know how the setup would work, and if the Payment System with creditcard and PayPal is included as well? – in the lifetime one time payment package.

    1. Zlatko

      Hello Nguyen,

      thanks for contacting us back and for interesting in our products.

      Regarding setting of theme and plugins please visit our documentation page: https://www.ait-themes.club/documentation/
      After purchase you can contact our support forum directly at https://system.ait-themes.club/support/add-question

      Lifetime package offer unlimited access to product updates (no additional fees) and it comes with access to support forum valid for a 1 year. Payment gateway plugins are included, too.

      If there’s anything else We can help you with, please let us know.

      Best regards!
      Zlatko
      AIT team

  43. Wan

    안녕하세요? Directory+ 를 사용하여 algogaza.com 사이트를 운영하고 있는데, 갑자기 API 키 번호가 올바르지 않다고 하면서, 사이트가 안 나옵니다. 빠른 조치 부탁합니다,

    1. Zlatko

      Hello again,

      please check out the answer posted a while ago on your previous questions regarding API Key.

      Best!
      Zlatko

  44. Rhodas

    I would like to know if they have any template or Plugin for a taxi service

    1. Zlatko

      Hello Rhodas,

      thank you for contacting us back.
      There are many suitable themes in which you might be interesting in – it mostly depends on the design and the functionality you require: https://www.ait-themes.club/wordpress-themes/
      For example here you’ll find themes built-in with drag and drop page builder and many useful pre-made custom post types: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      or
      feel free to consider Citadela layout pack with Citadela free theme and plugins: https://www.citadelawp.com/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  45. Κωνσταντίνος

    HELLO
    IN https://xn--pxaclkponcg.gr/
    suddenly after a long time of work
    BusinessFinder+

    Invalid API Key for this domain. Make sure you have entered correct API key for correct domain.
    And the code is right

    1. Zlatko

      Hello there,

      thanks for writing in.
      As you have purchased the theme via themeforest market place you should use their purchase code (instead of AIT API key) according the documentation: https://www.ait-themes.club/doc/theme-activation/

      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

  46. Michele

    I recently purchased Directory Pro and am looking for help in editing the them in wordpress. Is this the right place to find those answers or is there a tutorial or book i could view?

    1. Zlatko

      Hello Michele,

      thanks for purchasing one of our products and for contacting us back.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT team

  47. Hello

    Hai wordpress themes in italiano per la politica?

    1. Zlatko

      Salve,

      thank you for contacting us back.
      There are many suitable themes in which you might be interesting in – it mostly depends on the design and the functionality you require: https://www.ait-themes.club/wordpress-themes/
      For example here you’ll find themes built-in with drag and drop page builder and many useful pre-made custom post types: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      or
      feel free to consider Citadela layout pack with Citadela free theme and plugins: https://www.citadelawp.com/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  48. Julio

    How can I import into Direcrory+ an excel file with my listing members

    1. Zlatko

      Hello Julio,

      thanks a lot for asking.
      Please check out CSV Import Export plugin that you’ll find in our product portfolio at: https://www.ait-themes.club/wordpress-plugins/csv-import-export/
      How to proceed it you’ll find in the documentation article: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      Should you encounter some issues, feel free to contact our support forum at: https://system.ait-themes.club/support/add-question

      Kindest regards!
      Zlatko
      AIT team

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Pre-sale Questions