Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (8811)

  1. Henry Ubani

    I purchased your theme Lifetime Membership today but the theme is not what I expected. There is No frontend dashboard for users. wp-admin is showing in the user link which is very very bad. Please, I need refund of payment if there is no way to hide that wp-admin that is showing in user link. I have already applied for refund through my paypal account. See the example below: https://g……..y.com/wp-admin/post-new.php?post_type=ait-item

    1. Zlatko

      Hello Henri,

      The subscription has been deactivated and the payment refunded.
      Please kindly also note that we are working on adding new features to our newest Citadela theme and plugins, we have in our plan to add frontend editor in the future. Please stay tuned :), https://www.ait-themes.club/blog/

      Kind regards.
      Zlatko
      AIT team

  2. Ed

    Hello,

    I’m setting up a directory of health and fitness businesses across the country but I would like them broken up into separate cities. And I’d like each directory to have it’s own “home” page with a skyline of each city. Is this possible and how?

    Thank,s

    Ed

    1. Zlatko

      Hello Ed,

      thanks a lot for contacting us back. It mostly depends on your demands, anyhow we’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time. Thanks for understanding.

      Sincerely!
      Zlatko
      AIT team

  3. Ionela

    Hello how set other langueage at your themes?

    1. Zlatko

      Hello Ionela,

      thank you for your message. Please check out the documentation page or video tutorial, you should use AIT Languages plugin: https://www.ait-themes.club/multilingual-support/
      – https://www.ait-themes.club/documentation/#multilingual-options
      – https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      Should you have further questions, please contact us back.

      Best regards!
      Zlatko
      AIT team

  4. elarsonlee

    I am trying to fix a website that uses your Doctor+ theme. I just paid $99 for lifetime membership but I seem to be locked out of that site. When I try to go to drlopezgranja.com/wp-admin it brings up ait login and none of my password combinations are working. Can you help me with this please? It is urgent – the website is not functioning properly.

    1. Zlatko

      Hello there,

      thank you for your message.
      Feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a nice day!
      Zlatko
      AIT team

  5. Valeri

    I want to buy the membership but I don’t use PayPal, can I just pay with Visa or Master? Or you only do sales trough PayPal?
    I don’t have and don’t want a PayPal account

    1. Zlatko

      Hello Valeri,

      thanks for asking. You should be able to pay with Visa or Master card once you register in our system. Should you have further troubles, please contact us back.

      Have a nice day!
      Zlatko
      AIT team

  6. fiep

    Hi! is it possible to get a free trial/ or free version for this theme? https://preview.ait-themes.club/theme/solitudo/

    1. Zlatko

      Hello there,

      thanks for asking.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full (Lifetime` Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Kind regards!
      Zlatko
      AIT team

  7. Guest

    Does Lifetime membership only come with 1 Year support?!?!

    1. Zlatko

      Hello there,

      thanks for asking. Yeah, that’s correct. After 1 year you can prolong the access to support forum for a 6, 1ľ or the more months. No problem.

      Best!
      Zlatko
      AIT team

  8. Manny

    I would like to upgrade to Black Friday Special. Just got billed $89.99 and paid but would like the $99 Lifetime Special. Can you help please? Rgds, Manny

    1. Zlatko

      Hello Manny,

      Thanks for contacting us back. We have refunded your purchase. You’ll receive money back within a few hours/days depending on bank transactions.

      Feel free to purchase Lifetime membership.

      Sincerely!
      Zlatko
      AIT team

  9. SAROJ

    i want to buy Directory+ theme . and also i want to purchase membership also but i am confusion between. Full membership which is now showing $80 and Lifetime Membership $99. what is the basic difference is ?

    1. Zlatko

      Hello Saroj,

      thanks for asking. The main difference between both packages is that: Lifetime membership offers unlimited access to product updates as well as the access to all product updates we release in the future. Full Membership covers 1 year access to product updates.

      Hope it will help you.

      Have a nice day!
      Zlatko
      AIT team

  10. SAROJ

    i want to purchase lifetime membership plan what will it cost..? after become lifetime membership can i use all theme and plugin in multiple site..?

    1. Zlatko

      Hello again,

      thanks for additional questions. Yes, you can re-use each of products for unlimited web projects, domains, etc. No problem.

      Best regards!
      Zlatko
      AIT team

      P.S. regarding the last questions, we’ll get back to you asap with the solution. Thanks for your patience.

  11. saroj kumar sahoo

    hello sir , i want to join in your lifetime membership program , but its cost showing $166 USD , there was offer of $99 USD some day before. please give me same offer . immediately i will join in your lifetime membership program. you can call me in +918763025438

    1. Zlatko

      Hello Saroj,

      you should receive the newsletter with a special coupon code. Thanks for your patience ad understanding.

      Kind regards!
      Zlatko
      AIT team

      1. Saroj kumar sahoo

        Hello sir, how and when i can get special coupon code. ….kindly understand me detaily.

        1. Zlatko

          Hi again,

          please check out the previous answer.

          Best!
          Zlatko

  12. federica

    Ho bisogno di essere contattata da un vostro responsabile prima di comprare 067017849

    1. Zlatko

      Hello Federica,

      thanks a lot for getting back on this.
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  13. Saroj

    Hello sir,
    Thanks you commitee me to give special coupon code…but i am still confuse. Where i got ..? Through mail…?please understand me detail….how can i purchase lifetime membership plan in $99. Which was 2-3 days before offer scheme..

    1. Zlatko

      Hello Saroj,

      thanks a lot for getting back on this. Please check out your mail box (spam folder), you should have already received the offer.

      Thanks for your patience.

      Have a nice day!
      Zlatko
      AIT team

  14. Connie

    I am a lifetime member. I submitted a support question but never received a reply.
    Where do I find support questions or tickets I have submitted?

    1. Zlatko

      Hello Connie,

      thanks for asking. We have stored your support ticket with number 134644 and should be answered within a coming minutes/hours.
      Please kindly also note that Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks a lot for understanding.

      Have a nice day!
      Zlatko
      AIT team

  15. jsroch

    Do you have 30 day money back if i don’t like ?

    1. Zlatko

      Hello there,

      thanks for asking. Based on our Terms of use (https://www.ait-themes.club/terms-of-use/) we offer 10 days money back if you are not satisfied. Should you need the more time to play around with our products, feel free to contact us back.

      Have a nice day!
      Zlatko
      AIT team

  16. jake

    Hello, I am interested in your Dining Guide. Do you know if there is a way to purchase/buy .csv files of restaurants for a particular city to import into the theme?

    It seems hard to believe most people import each restaurant individually.

    1. Zlatko

      Hello Jake,

      thanks a lot for interesting in Food Guide theme. We are sorry, it’s not our business to sell database of restaurants etc. We don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.

      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT team

  17. Mike

    Is there a demo login for “Submit a Listing” to see the process and pages?

    I’m a paid user.
    Thanks

    1. Zlatko

      Hello Mike,

      thanks for asking.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full (Lifetime` Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Kind regards!
      Zlatko
      AIT team

  18. William

    My hosting provider report a malware in the wordpress theme Directory+, supposedly caused by the installation of ilegal download from uncertain third party sites, and warning me about the risk of annulment my hosting account.
    I dont have a invoice, receipt or some kind of voucher to demostrate the legality of my download, except the payment report in my pay pal account.
    Please ask for your help to solve this problem urgently.
    Thanks for your attention.

    1. Zlatko

      Hello William,

      thanks for contacting us back. I have traced up your account and found out you have registered with the following user name: “williamtapia17”
      Based on this fact i can confirm that the payment was not proceed, you have downloaded free plugins AIT Updater as you can see in screenshot: https://prntscr.com/qdfceu

      Please note that there is no other please except themeforest market place through which are offered our directory themes.

      Have a nice day!
      Zlatko
      AIT team

  19. Leon G.

    Hello guys. I have a question. Would XML import export plugin work with Expedition theme?

    If not, would you assist me in making file to batch import tours into my website Caelum Natura.

    Thank you for answer and wish you a nice holiday.

    1. Zlatko

      Hello Leon,

      thanks a lot for asking. We are sorry, CSV Import Export plugin works with Items custom post data type with our directory themes only.
      Secondly,
      we are very sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Thanks a lot for understanding.

      Have a nice day!
      Zlatko
      AIT team

  20. xeniss

    How long is getig this offer ???

    1. Zlatko

      Hello there,

      thanks a lot for interesting in our products. It mostly depends on customer requests, anyhow feel free to contact us back if you have further questions.

      Kind regards!
      Zlatko
      AIT team

  21. taimoor

    Hi , I hope you’ll be doing good. i am unable to login to my account. please check the issue

    1. Zlatko

      Hello there,

      thanks for contacting us back. We have found out an accout with user name “aaimaswali” closed – which had to proceed by user in the past. Feel free to create a new one.

      Kind regards!
      Zlatko
      AIT team

      1. Taimoor

        But i did not close the account why i need to close it after getting lifetime member ship, can you please check it and let me know when it was closed ?

        1. Emilia

          I’ve just sent you the email message on how to access your account. Thank you

  22. Justin

    Hello, Ait theme club, I want to live my website with different countries with different languages. Have any plugin for it

    1. Zlatko

      Hello Justin,

      thanks for asking. We have AIT Languages plugin that supports the following languages: https://www.ait-themes.club/multilingual-support/
      The plugins is compatible with the following themes: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes

      How to setup multilingual website please have a look at the documentation page or video tutorial: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      Best regards!
      Zlatko
      AIT team

  23. Max

    Hi there,
    is it possible to have two different types of “roles” for people registering? Something like Organizer and General Public? Each role should have a different profile page e.g. the organizer page would let the member add events whereas the general public one won’t. Does your theme allow something like that?
    Many Thanks
    Max

    1. Zlatko

      Hello Max,

      thanks for contacting us back with your request.
      Yeah, you can create unlimited user roles. Please check out the following instructions how you should proceed it.

      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/ or even in Events Pro posts (if they you are using Events Pro plugin): https://www.ait-themes.club/doc/users-registration-and-packages-option/
      Admin has an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/

      Hope it will help you.

      Sincerely!
      Zlatko
      AIT team

  24. ender

    Hello. I’ve set up the doctor + theme. Where can I download Revolution Slider demo content?

    1. Zlatko

      Hello Ender,

      thanks for contacting us back. We are sorry, license included in the theme doesn’t come with extensions and pre-made demo content. You should contact directly 3rd party developer plugin. Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  25. Lampofulmine

    Hi there,
    I was wondering if it’s possible to have a user registration which is frontend and not backend? Additionally, if frontend is a thing, would users be able to create events and modify their profile from the frontend?

    I was thinking in having two types of users “organizer” and “subscriber” being able to access my website of event listings and from their frontend profiles be able to manage events + company information (organizer only like the organizer page in the demo) and then have a subscriber page where individuals would check certain events as favourites and maybe subscribe to a newletter to receive new info about latest events. The profile creation and event managing part would have to be done from the frontend though, no backend involved.

    Many Thanks
    max

    1. Zlatko

      Hello there,

      thanks a lot for asking. We are sorry, front-end access to website content is not available by default.

      Admin has the only option to help users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin

      Secondly,
      the theme doesn’t offer the option having two types of users like “organizer” and “subscriber”. In fact, the template is missing market place functionality that would offer managing user’s roles in described way above.

      Thanks for your understanding.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT team

  26. JB

    Hello,
    I am looking for a wordpress theme for an online business directory project and I am very happy to discover business finder +.

    I would however like to know if it is possible to display the number of views of each item, because I have not seen this on any of the demos visited. It is an essential feature for my project.

    Please answer me as soon as possible.

    cordially

    1. Zlatko

      Hello there,

      thanks a lot for interesting in Business Finder+ theme.

      We are sorry, there is no option to display the number of views of each item custom post type.

      Best regards!
      Zlatko
      AIT team

  27. Ahmed

    Hi, Does Direcroty+ Support dual Language ?
    Arabic & English ?

    1. Zlatko

      Hello Ahmed,

      thank you for asking. We are sorry, RTL design is not supported by default. Here is the list of all available languages by using AIT Languages plugin: https://www.ait-themes.club/multilingual-support/

      Thank you for your understanding.

      Have a good day!
      Zlatko
      AIT team

  28. Dimitris Mar

    Hello and happy new year.
    I am interested in buying the cidarela listing template of yours.
    But some pre sale questions.
    A. Does this template is wpml ready compatible?
    B. Do you support the popular elementor page builder?
    Thanks.

    1. Zlatko

      Hello Dimitris,

      thanks a lot for interesting in Citadela theme.
      A: yeah, Citadela listing theme and plugin are WPML compatible:
      – https://www.ait-themes.club/wordpress-themes/#wpml-ready-theme
      – https://www.ait-themes.club/wordpress-plugins/#wpml-ready-plugins
      B: our products shouldn’t have any issues by using Elementor page builder, anyhow we have in our plan to create and release for the market the full integration with Elementor page builder.

      Kind regards!
      Zlatko
      AIT team

  29. Holger

    Hello,
    I purchased the Directory+ Theme on Themeforest.
    I think I made a mistake when registering on your AitThemes page and now my purchase code is not valid anymore. 🙁
    can you please help me… I need the language translation for the Directory+ Theme

    My purchase code is: e41a524d-bfa0-49cb-b523-9df8f54f5d94

    kindest regards
    Holger

    1. Zlatko

      Hello Holger,

      thanks a lot for contacting us back. Thanks for purchasing one of our products.

      Once you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins: https://prntscr.com/gk7xui, https://prntscr.com/i841jk) you should request for the refund and follow these steps: http://goo.gl/6J8KSP
      Please do not forget to mention also the reason of your refund request.

      Kind regards!
      Zlatko
      AIT team

  30. iqbal

    i am searching single news theme for
    1)multiple sites
    2)unlimited validity
    3)cost less than 100$

    1. Zlatko

      Hello there,

      thank you for interesting in our products and for asking. Currently we have no the theme that would be created especially for news or journals but there are many universal and multipurpose themes in our portfolio that is available currently for $99,- excl. VAT if applicable. Each of our products can be re-used for unlimited times for as many as you want domains and web projects with unlimited access to product updates.
      And yet, we are keep adding new features especially layout packs too.
      Should you have further questions, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  31. levi

    Hi, I have some questions about the Doctor+ theme. We have bought it, and want to add some custom post types. My question is how this can be done the easiest/best way?

    Another question is how I can delete the cache without the admin button?
    I changed some things in the code, and deleted cache, but now my site is broken. So I have undone the changes and now want to delete cache again.

    Thanks in advance.
    Levi

    1. Zlatko

      Hello Levi,

      thanks for contacting us back.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for your understanding.

      Have a good day!
      Zlatko

  32. Holger

    Dear all,
    I bought the Directory+ Theme on Themeforest.
    Is this the same as a full member ship?!
    For me it is important to get the German translation for the theme. Yesterday wehn I was trying to download the langue pack I made a stupid mistake and deleted my Account, noe I´m not able to insert the purchase code.

    Could you please help me…

    kindest regards
    Holger Gekle

    1. Zlatko

      Hello Holger,

      thanks for contacting us back. We are sorry, we are not allowed to offer Full or Lifetime membership for our clients purchased the product via themeforest (you have purchased the license for a single theme without extensions plugins). But you can have any of mentioned subscriptions at: https://www.ait-themes.club/pricing-sign-up/

      Therefore, if you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins: https://prntscr.com/gk7xui, https://prntscr.com/i841jk) you should request for the refund and follow these steps: http://goo.gl/6J8KSP
      Please do not forget to mention also the reason of your refund request.

      Thanks for your understanding.

      Have a nice day!
      Zlatko
      AIT team

  33. ontemmuz

    i purchased
    Doctor+: Responsive Medical WordPress Theme form themeforest but now my site is not work. http://www.drserkanozkul.com/ can you help me?

    1. Zlatko

      Hello there,

      You should update your website with the latest theme version.
      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest marketplace.
      In order to get the new license you should subscribe for any of available packages or for single product in our club in order to get the license to use the theme: https://www.ait-themes.club/pricing-sign-up/ -> it’s also possible when you are logged in our system (GDPR requirements are introduced too).
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme or plugin for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we keep themes/plugins compatible with WordPress CMS and the other plugins that are implemented with our templates, security updates, fixing the bugs, etc.
      – semi automated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership (in case when you decide for Full or Lifetime Membership)
      – after the period of 12 months you can still continue using our products – no restrictions, once you are intended to get an access to further product updates, you should consider renew or prolong your membership after 1 year for the same price. You have also the option to get Lifetime Membership with unlimited access to product updates.

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.

      Have a nie day!
      Zlatko
      AIT team

  34. Laura

    Hi – I use the Xylus plug-in to import events – will I be able to show these events on your theme?

    https://xylusthemes.com/plugins/import-facebook-events/

    1. Zlatko

      Hello Laura,

      thank you for interesting in our directory products. We are sorry, we didn’t test them with Xylus plugin, we have no experiences nor feedbacks from our clients.
      Therefore I would like advice you to have a try and see whether offered features meet your requirements.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full (Lifetime` Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Thanks for your understanding.

      Kindest regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Richard,

      thank you for interesting in one of our products, how could we help you?
      Feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  35. sinan

    Hello,

    I have wordpress and i want buy full package 99dollars.
    My website i ready to work after install and configuring theme?
    I have not knowledge in wordpress. I need skills for installing and configuring or its easy.
    and can i use theme lot of time?
    This is in French?
    Thank you and sorry for my english.

    1. Zlatko

      Hello Sinan,

      thanks a lot for interesting in our products. If you are interesting in Lifetime Membership ($99,- excl. VAT if applicable) you’ll get unlimited access to all product updates, there is no time limitation. The package includes also 1 year access to support forum and after this period you can prolong it.
      Secondly,
      installation of the website is described in the documentation page or you can contact us via the following link: https://www.ait-themes.club/services/. The services are not included in the price of package. Documentation page: https://www.ait-themes.club/documentation/#installation
      Thirdly,
      we have also create free documentation in English for WordPress beginners:
      https://www.ait-themes.club/documentation/#video-tutorials-for-wordpress-beginners and yet you can find many useful information at https://codex.wordpress.org

      Should you have further questions, please contact us back.

      Have a nice day!
      Zlatko
      AIT team

  36. riccardi

    hi,
    how can i install citadela layout in wordpress or even associate wp with my account in ait?

    1. Zlatko

      Hello Riccardi,

      thank you for asking. I am not sure whether i have understood you correctly, Citadela Layouts are working with Citadela theme by using Citadela Pro plugin.

      Best regards!
      Zlatko
      AIT team

  37. Panta Rhei

    Hallo,
    ich möchte das Theme “Event Guide” installieren. Hier kommt die Fehlermeldung, dass das Style.css nicht installiert ist.

    Wie installiere ich dieses?

    1. Zlatko

      Hallo,
      thanks for contacting us back.
      I have just tested it and it looks like everything works correctly. Therefore i would advice you to have a try it once again or please check out the hosting parameters with the following guide: https://www.ait-themes.club/doc/hosting-requirements/

      Should you issue still persists, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT team

  38. james

    i paid $99 for the event guide fro you and was told that i could pay the difference for the lifetime i would like to pay the $49 now please.

    directory plus also is a purchase i made thru themeforest.

    please grand my request and proceed asap

    1. Zlatko

      Helo James,

      thanks you for contacting us back. I have tried to trace up your account and found out that you have purchased product Bundle Event Guide (special offer) on 2015-10-29. According Terms of Use you can upgrade to higher license package by paying the difference between the prices within 1 months from purchase. Moreover your license was valid for a 1 year thus no more inactive.
      Secondly, based on the purchase through Themeforest you have valid access to Directory+ theme product updates and you can benefit from this offer by using free AIT Updater plugin: https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Therefore, should you be interesting to get “unlimited access” to all products with the access to product’s updates you should consider purchase Lifetime Membership we offer for our clients for a special price you’ll find after you login into your account.

      I hope I have put your mind somewhat at ease. If you have any more questions feel free to contact our Ait-Themes Team.

      Have a good day!
      Zlatko
      AIT team

      1. semajvsjames

        ok so this is exactly what im talking about .. ive made several attempts with in the months of purchasing to buy pay the difference.. and all my emails bounced back and messages got no reply. you have told me that my messages were going to the spam filter.. why cant i just pay you the balance and move forward as youve seen the problem in communication. ive asked for the balance to be paid within the month of purchase. and never got it

        im fine with the directory plus theme thats been resolved.. can we just resolve mmy primary concern

        id like to pay for the difference for the unlimited package

  39. Laura

    Hi – I purchased the pro membership and I’m using the event theme. I also purchased the Xylus event importer. It’s importing the events fine, but it’s not showing the address or link for additional information. Is there something I need to install for this?

    Also, do you have developers that can help get the site set-up? What is the rate?

    thanks so much,

    1. Zlatko

      Hello Laura,

      thanks a lot for contacting us back. Well, we have no experiences with Xylus event importer as we didn’ have try it on compatibility issues.
      Therefore, feel free to contact a local experienced local wordpress developer/designer who will help you to create an uniqua event listing portal.

      Secondly,
      we are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/

      Thanks a lot for your understanding.

      Have a good day!
      Zlatko
      AIT team

  40. Margit

    Ich möchte im City-Guide Hotels, Ferienwohnungen, Pensionen darstellen. Gibt es für diese Kategorien spezielle Vorlagen ? Der Nutzer soll bestimmte Symbole für sein Objekt auswählen können – TV, WLAN, Bad, Dusche, Pool ….
    Auch soll er Preise pro Einheit oder Zimmerpreise angeben können. Oder kann ich vorhandene Formulare mit diesen Abfragen erweitern und diese Eingaben dann in die Hotel- oder Ferienwohnungsvorlage einfügen?

    ————————————

    I would like to present hotels, holiday apartments, guest houses in the City Guide. Are there special templates for these categories? The user should be able to select certain symbols for his object – TV, WiFi, bath, shower, pool …
    He should also be able to specify prices per unit or room prices. Or can I extend existing forms with these queries and then insert these entries into the hotel or holiday apartment template?

    1. Zlatko

      Hello Margit,

      thank you for asking us about City Guide directory theme.
      Theme allows you to create listing portal of hotels, guest houses, apartments etc where you/your users are able to provide visitors with mentioned above symbols etc by using Advanced Filters plugin: https://www.ait-themes.club/wordpress-plugins/advanced-filters/. How to set up categories you can find at: https://www.ait-themes.club/doc/global-options-for-item-category-and-location/, regarding setting of filters: https://www.ait-themes.club/documentation/#advanced-filters-plugin

      In terms of specifying the prices there is not dedicated section for that but you can use wysiwig editor (for writing the content of the item post) or perhaps you might be interesting in using Item Extension plugin: https://www.ait-themes.club/wordpress-plugins/item-extension/, the documentation page is available at: https://www.ait-themes.club/documentation/#item-extension-plugin

      Hope you’ll find all these features convenient for your project, and if you have further questions, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  41. Berkant AYDIN

    I bought your theme via envato with username is berkantaydin

    Can i replace that licenses with lifetime already listed on website ? That sayin 149$ and i can pay price gap.

    1. Zlatko

      Hello there,

      many thanks for purchasing one of our products.

      We are sorry, upgrade from Themeforest’s to Ait-themes.club’s license is not possible due to price policy by Envato group company, anyhow:

      As you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins: https://prntscr.com/gk7xui, https://prntscr.com/i841jk) you should request for the refund and follow these steps: http://goo.gl/6J8KSP

      Please do not forget to mention also the reason of your refund request.

      Thanks for your understanding.

      Kind regards!
      Zlatko
      AIT team

  42. Maurizio

    Hello, I’m working on Cargo Press template, customer has the HTML and CSS format (is not for wordpress), coul you be so kind to tell me where I can download an exple file of this template to discover all elemts are already configured?
    Thanks in advance for your help

    1. Zlatko

      Salve Maurizio,

      thank you for interesting in Cargo wordpress theme. We are sorry we have no example file but feel free to check out the demo preview page: https://preview.ait-themes.club/theme/cargo/ or the screenshot: https://prntscr.com/qtywnd

      Best regards!
      Zlatko
      AIT team

  43. John Callaghan

    Would you recommend lauching a new directory website on Citadela or Business Finder + ? I’ve used Business Finder + before but would prefer to use Citadela if it’s a new, improved version?

    1. Zlatko

      Hello John,

      thanks for asking. It mostly depends on your requirements on website functionality. Citadela theme (with Citadela Directory plugin extension) currently doesn’t offer all features that you’ll find by using Business Finder+ with the compatible plugins. Anyhow, we keep adding updating Citadela Directory plugin on regular basis: https://www.ait-themes.club/how-does-citadela-wordpress-directory-plugin-work-blog/

      Should you need the more detailed info from our point of look, please provide us of URL to your site which runs on Business Finder+ theme. Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  44. Aleksandrius

    Hi, interested in your lifetime access offer. Do you accept payment in Bitcoins? If you do, I will sign-up right away 🙂

    1. Zlatko

      Hello Aleksandrius,

      we highly appreciate your interesting in our products but currently there is no option to purchase them using Bitcoins.

      Anyhow, you can get an unlimited access to all of them by using credit or debit card – one time payment will give you the unlimited access to product updates that can be re-used for unlimited web projects, domains, installations etc – there is no limitation on license usage – no problem.

      Should you have further questions, please contact us back.

      Have a nice day!
      Zlatko
      AIT team

  45. Saff

    Hi.
    Do you have a theme for religious organisations?
    Thanks

    1. Zlatko

      Hello Saff,

      thanks for interesting in our products and for asking. Probably there are some templates in our portfolio, anyhow could you please explain a little bit which features would you require?

      Best regards!
      Zlatko
      AIT team

  46. jperson

    Was working with Memorial theme until Aug of 2019 (using it as a demo site for a business)
    When I went to check back on it on 1.30.2020 I get the following message:
    The site is experiencing technical difficulties
    One of the forums members of the site where the website is told me to look into the
    error log
    He says it looks like an issue with the blocks plugin.
    He just googled “Call to undefined function register_block_type() ”
    I can not access wordpress either from the admin / web
    but have access to the back end files on the hosting system
    Is there anything I can do? or Should I just start over again

    Thanks

    1. Zlatko

      Hello there,

      thanks for contacting us back.
      Please, check out your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.

      Kindest regards!
      Zlatko
      AIT team

  47. This is my 8th message

    I bought the events plus directory and I’ve been trying to upgrade to the lifetime package and pay the details. I’ve sent many emails and they all bounce back I can show you records. I really like your theme and would really appreciate it if you just let me pay the difference and upgrade to the lifetime please write me back.

    1. Zlatko

      Hello,

      thanks for contacting us back. We have checked your account registered with user name “semajvsjames” and found out the your the bundle package you have purchased in the past has been expired on 2016-10-29. The second product purchased via themeforest Directory+ – you have valid access to product updates. And due to Envato rules and price policy we are not allowed to provide you discounted price once you decide for Lifetime package or for the other products.

      Thanks for your understanding.

      Have a nice day!
      Zlatko
      AIT team

      1. semajvsjames

        i get that .. my point is ive requested several times to pay the difference for the lifetime on the events plus theme ..

        im fine with the directory+

        i just want to pay the difference from the events+ pro theme .. since ive sent many requests within the first month but wasent granted the option
        since you said all my messages were going to spam

        please allow me to pay the difference between my $99 purchase and lifetime which is $146 i believe. im not asking for anything for free or a discount. only what i was promised from day 1

        1. Zlatko

          Hi there,

          i have forwarded all the communications to our management team, and we have decided to offer you coupon 10% off sale as currently there is no other options in our system. Please check out the message posted privately.

          Kind regards!
          Zlatko
          AIT team

        2. Emilia

          Hello

          thank you very much for your interest in our products. I would like to kindly explain how the Upgrade to Lifetime membership offer is available. This special offer applies to all active customers who have renewed Full membership during the last 365 days. As I see your last active Event Guide bundle special pack was back then in 2016 we are happy to offer you 10% off from Full Membership. Please log in to your account where you find your voucher.

          Going forward, please use our ticket system to ask any question or report a problem. We do not provide support via Comments here on our website nor e-mail. Thank you very much for co-operation.

  48. jperson

    Don’t know if this was in the comments or not
    When trying to access my wordpress site from either admin /web I get the following message:
    The site is experiencing technical difficulties A person from the site’s forum said this (Definitely looks like a wordpress issue with the blocks plugin.
    He googled “Call to undefined function register_block_type() “) and a lot has come up related to wordpress This was a working site up till Aug 2019 using Memorial WordPress Theme

    1. Zlatko

      Hello there,

      thanks for contacting us back:

      Please, check out your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.

      Our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Sincerely!
      Zlatko
      AIT team

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