Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (8406)

    1. Zlatko

      Hello Augusto,

      thanks for asking. Yeah, that’s correct, Tour Operator theme uses Adaptive design – adapted different screen sizes.

      The list of theme s with responsive design you’ll find at: https://www.ait-themes.club/wordpress-themes/#responsive

      Should you have further questions, please contact us back.

      Sincerely!
      AIT team

    1. Zlatko

      Hello Taku,
      thank you for interesting in our product and services. We are very sorry, Japanese localization is not available by default: https://www.ait-themes.club/multilingual-support/
      We have created step by step tutorial how to add the new language that is not available by default – please have a look if you are interesting in it: https://www.ait-themes.club/knowledge-base/how-do-i-add-new-language-which-is-not-included-in-ait-languages-plugin/
      Thanks for understanding.
      Sincerely!
      Zlatko
      AIT team

    1. Zlatko

      Hello Chris,
      thanks for your question regarding compatibility between our products and SEO Yoast plugin. Yes, we confirm it -> page builder that comes with our themes works correctly with SEO Yoast plugin. Please kindly note that once SEO Yoast plugin is activated in the theme administration, the SEO setting built-in our themes like e.g. https://www.ait-themes.club/doc/seo-element/ is not taken into account. From that moment you should work with the settings provided by SEO Yoast.
      Thanks for understanding.
      Sincerely!
      Zlatko

  1. Daniel

    Hello, I am working on a new project and I am very interested in your new Citadela theme. When do you plan to put it into production, if it’s not too late, I’ll wait to start my new project. Regards Dan

    1. Zlatko

      Hello Daniel,

      thanks for interesting in Citadela theme. The template should be released within coming days, maximum till the hals for this month.

      Thanks for your understanding and patience.

      Sincerely!
      AIT team

  2. serkan

    hello
    I can not buy you pay pal system do not have Turkey on their payment list !! I can not pay you money in anyway!!
    Any idea how to solve this issue?

    1. Zlatko

      Hello Serkan,

      thanks for interesting in our products.
      We are very sorry for that. There is an another option how to proceed the payment: via bank transfer T/T. In this case you should consider your bank fees for their operation. If you are interesting, please provide us of your user name if you have already registered in our system.

      Thanks for understanding.
      Kind regards!
      AIT team

  3. Mark

    Hi guys, I’m interested in buying your full membership but I’m curious about how soon Citadella will be coming out. And to clarify.. for directory listing packages, we have the ability to hide/limit content between free and paid listings?

    1. Zlatko

      Hello Mark,

      thank you for interesting in Full membership package: we are hardly working on finishing Citadela theme and estimated time of arrival is within 2 weeks. Later on we are intended to add not only new features but also extension plugins – during coming weeks/months.

      Sexondly,
      i am not sure whether i have understood you correctly. In terms from uses point of view you can create unlimited packages with different access to content – and if you have asked about how to manage the content for visitor of webpage, well there is no option for that in the theme panel administration by default.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Thomas,
      thanks for contacting us back. Could you please describe your issue a little bit deeper? Which user name or email you have used to use to login into: https://system.ait-themes.club/ ?
      It would help us if you provide us of your invoice number or purchase code as any of these data will help us to trace up your account and have a look closer at your issue.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Ossy,
      thank you for asking. We are sorry, there is no option in the theme panel administration by default.
      Best regards!
      Zlatko

  4. sharath

    i downloaded business finder from your site and installed on my local..
    can i get the demo content to test your site?

    And when will you release the Directory+

    1. Zlatko

      Hello Sharath,
      thanks for asking. Demo content is available right after you finish theme installation and activation: https://www.ait-themes.club/doc/demo-content/
      Please kindly note that demo preview page includes some of extension plugins: https://www.ait-themes.club/wordpress-plugins/

      Directory+ theme is available at: https://www.ait-themes.club/wordpress-themes/directory2. Please, check your theme/plugin versions with the latest ones https://prntscr.com/olymi9
      Should you have further questions, please contact us back.

      Best regards!
      Zlatko

    1. Zlatko

      Hello there,

      thanks for interesting in Citadela theme. We apologize for a little delay due to unexpected reasons, anyhow during these days we are hardly working on finishing the 1st theme version. It should be released in the next week. We greatly appreciate your patience, understanding and goodwill as we work to resolve these issues quickly and efficiently.

      Kindest regards!
      AIT team

    1. Zlatko

      Hello Cathal,

      thanks for interesting in Citadela theme. We apologize for a little delay due to unexpected reasons, anyhow during these days we are hardly working on finishing the 1st theme version. It should be released in the next week. We greatly appreciate your patience, understanding and goodwill as we work to resolve these issues quickly and efficiently.

      Kindest regards!
      Zlatko

    1. Zlatko

      Hello Julian,

      thanks for contacting us back.
      There is AIT Updater plugin available for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , that automatically checks whether the new version is available for the market. Feel free to install it, the documentation you can be found at https://www.ait-themes.club/documentation/#updater-plugin

      Regarding the support and theme download:
      Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. In general support covers mainly finding of solutions for problems in theme and help users use the product. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. That’s why we have decided to cut down the time between when customer find the bug and when the new version is ready to use. We have unfortunately (and believe we are not alone) long term communication between us and Envato groups till the file is approved.

      Thanks for your understanding.
      Best regards!
      AIT team

    1. Zlatko

      Hello Dan,

      thanks for your message. We are very sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/.

      Thanks for understanding.
      Sincerely!
      AIT team

  5. Stant

    I am trying to get service for this website and can’t seem to reach you to ask a question. I’m happy to pay for the help – I just need to know what to do. My problem is all the descriptions are the same on my items. They should not be. Example:
    https://tournewengland.com/type/atlantic-coast-cape-cod-and-islands-ma-inns-bed-n-breakfasts-cabins-cottages/

    What can I do to get support?

    Thank you,

    1. Zlatko

      Hello Stant,

      thanks for contacting us back.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Sincerely!
      AIT team

  6. GrapeApe

    I understand the membership costs are for 1 year. If we choose not to renew, do the themes and plugins continue to function? I understand they won’t update anymore, but I don’t want them to stop functioning.

    1. Zlatko

      Hey there,

      thanks for asking and interesting in our products. No problem, once the membership (Full membership) ends you can continue using our products. Should you decide to renew the package you can do it at any time for the same price. Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

      1. GrapeApe

        Thank you for your quick response. Do you have an ETA on the new Citadela them? I think you said mid-month, and we are about there. Will your plugin package work with the new theme?

        1. Zlatko

          Hey there,

          thanks for getting back on this. Citadela theme should be released by the end of this month.
          Secondly,
          plugins from our current portfolio are compatible with the following themes only: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
          and we are working on Citadela Pro and Citadela Directory plugins which will be compatible not only Citadela theme.

          Best regards!
          Zlatko
          AIT team

            1. Zlatko

              Hello,
              thanks a lot for getting back on this. There are still some small issue we have to finish and test them. Based on the fact there are 2 holidays within coming days we’ll postpone the date of arrival in the next week. Thank you for your patience and understanding.
              Best regards!
              Zlatko

                1. Zlatko

                  Hello there,
                  thank you for your reply. Many many tasks has been proceed managed till now and today we are finally able to confirm the exact day when the theme will be released: 23. September. We are sorry for delay and for any inconveniences due to this.
                  Thanks for your patience.
                  Best regards!
                  Zlatko

    1. Zlatko

      Hello Leo,

      thanks for asking.
      The template comes with its own documentation, and you can download it from the following page: https://system.ait-themes.club/
      or
      feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Hope it will help you.

      Kind regards!
      Zlatko
      AIT team

    2. Zlatko

      Please have a look at an additional info as you might find it useful.
      https://www.ait-themes.club/what-happened-to-citadela-theme-blog/
      Best!
      Zlatko

  7. Olivier44

    Hello,

    it will still be possible to buy the license for life in 1 week? I want to install the demo version because I need to test if the cvs works on the events calendar for example and still other things.

    Thanks

    1. Zlatko

      Hello Olivier,

      thank you for interesting in our products. Full demo admin is not available, unfortunately there is no option for creating the access for a 1 week. But you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Thank you for understanding.
      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Stant,
      thanks for asking. Whether you did some customization of the theme or have added your own CSS/HTML code into theme and you didn’t use Childe theme it mostly like you’ll lost those changes. Therefore you’d better to use child theme. The more info you’ll find in WordPress codex https://developer.wordpress.org/themes/advanced-topics/child-themes/
      The content of your website will remain after update, anyhow we highly recommend to backup your website before update.
      Best regards!
      Zlatko
      AIT team

  8. pop

    Hi there, I have purchased last year a ‘lifetime membership’ as you seem to advertise this year too. To my surprise it seem that ‘lifetime membership’ gave me just one year access to update my themes and plugins etc and not lifetime access … as implied by your advertising. I find you were very misleading and you made me lose both time to implement your themes only to find out it seem I have to pay you again year on to continue – though I purchased was for a lifetime. You advertising appears not only misleading but unfair and I find it to be quite a dubious practice for which I wish to complain. My account details are similar to the ones provided above (Name and email). I am sorry for you if you have to use developers in such a way to get our money under false pretenses. This obviously is not how good relationships are built.

    1. Zlatko

      Hello Pop,

      thanks a lot for contacting us back.
      We have traced up your account and found out that you have purchased Full Membership on 2018-07-12. We’d like to inform you that the membership package you have acquired was with valid access to 1 year support forum as well as with an 1 year access to product updates. Only Lifetime Membership offers unlimited access to unlimited access to product updates. We are sorry for your misunderstanding – for detailed info please have a look at the following page: https://www.ait-themes.club/pricing-sign-up/
      Should you have further questions, please contact us back.

      Thanks for understanding.
      Kind regards!
      Zlatko

  9. Krunoslav

    Hi
    I bought theme over Themeforest and now my subscription ended.
    Everything worked fine and my hosting provider moved my site from one server to another. From our side we din’d change nothing.

    After that main AIT-THEME plugin when is active gives Error 500
    This is problem when is active: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
    At this moment plugin is inactive and you can see it is broken: https://www.krunoslavgrgic.com

    We try to change php version, and activating display_error we get:

    Catchable fatal error: Object of class Closure could not be converted to string in /home/amonraa/public_html/wp-content/themes/directory2/ait-theme/@framework/framework.min.php on line 317

    So what can we do?
    How to fix it?

    Kind regards
    Krunoslav

    1. Zlatko

      Hello Krunoslav,

      thanks for contacting us back.
      Please check out with your hosting provider the following requirements: https://www.ait-themes.club/doc/hosting-requirements/
      Perhaps you should update PHP version.
      Hope it will help you.

      Kind regards!
      Zlatko

    1. Zlatko

      Hello Atnaout,

      thanks for asking. We are sorry, currently we have no theme that would support RTL design, but i’d like to inform you that we are currently working on brand new Citadela theme, that will support RTL.

      The multipurpose and universal Citadela theme is based on our Framework III, WPML ready and RTL design included – all available Gutenberg blocks will be designed, all WordPress functionality, Gutenberg and Customizer will be available by using the theme. Detailed info about new available at: https://www.ait-themes.club/new-wordpress-theme/
      The template will be compatible with all WordPress plugins written according to the WordPress Codex and Standards. Full compatibility with common a 3rd party developers plugins like WPML, Revolutions Slider, etc. Further features are going to be developed and added continuously an yet directory functionality will be available by using Citadela Directory plugin…Migration option form current directory theme to Citadela directory theme will be available too.
      In addition, regarding newly prepared project and its extension features we’d like ask you to give us a minute of your time to answer 4 simple questions: https://aitthemes.typeform.com/to/vc7arn that can help our team make better products faster.

      Thanks for understanding.
      Kind regards!
      Zlatko
      AIT team

  10. Christoph

    Sorry to inform you, that i will take the advantage of using my money-back-guarantee. I checked out the theme I am interested in and actually don’t like it. So please cancel my registration and refund the money back to my account.

    1. Zlatko

      Hello again,

      please provide us of your username registered in our system, which allow us to trace up your account in order to have a look closer at your issue.

      Best!
      Zlatko
      AIT

  11. Jon

    Hi

    We have a customer who wants to create a website where people can pay using PayPal to post obituaries or memorials for their pets. We were looking at your Memorials theme as a possibility. Is it possible and what would the cost be to change it so people can register then pay to post an obituary/memorial. The layout you have currently for them is perfect we would also just need the Visitation, Funerla Mass and Entombment sections removed or hidden. They would also need different categories such as dogs, cats, birds etc that would be used in the menu.

    Is this possible and what would the cost be.

    Thanks
    Jon

    1. Zlatko

      Hello Jon,

      thanks a lot for interesting in Obituary theme.

      We very are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/

      Secondly, we would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT team

  12. Antonio

    Ovo mi je licilo na neki chat 🙂
    Zanima me tema city guide, a li me takodje zanima dali mozemo komunicirati na srpskom i dali se vi nalazite u srbiji. Pozdrav

    1. Zlatko

      Hello Antonio,

      thanks a lot for interesting in City Guide theme. We are sorry, we do not speak Serbian. Anyhow feel free to write in Serbian or in Russian whatever is best for your. We used to use google translator, and there are no issues at all.
      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Best regards!
      Zlatko

    1. Zlatko

      Hello Cathal,

      thanks for interesting in Citadela theme. Estimated time of arrival is by the end of this month.
      In addition: regarding newly prepared project and its extension features we’d like ask you to give us a minute of your time to answer 4 simple questions: https://aitthemes.typeform.com/to/vc7arn that can help our team make better products faster.

      Thanks for understanding and for your patience.

      Sincerely!
      AIT team

    1. Zlatko

      Hello Dmitry,
      thanks for your message. Could you please describe a little bit more which special menu would you like to deactivate?
      The best would be if you contact our support forum directly at: https://system.ait-themes.club/support
      Best regards!
      AIT team

    1. Zlatko

      Hello Abbas,

      thanks for contacting us back. We collect feedbacks and customer ideas on regular basis in order to analyse them and make decision. Therefore i’d like to inform you that:

      currently we are working on creating multipurpose and universal Citadela theme based on our Framework III, WPML ready and RTL design included – all available Gutenberg blocks will be designed, all WordPress functionality, Gutenberg and Customizer will be available by using the theme. Detailed info about new available at: https://www.ait-themes.club/new-wordpress-theme/
      The template will be compatible with all WordPress plugins written according to the WordPress Codex and Standards. Full compatibility with common a 3rd party developers plugins like WPML, Revolutions Slider, etc. Further features are going to be developed and added continuously an yet directory functionality will be available by using Citadela Directory plugin…Migration option form current directory theme to Citadela directory theme will be available too.
      In addition, regarding newly prepared project and its extension features we’d like ask you to give us a minute of your time to answer 4 simple questions: https://aitthemes.typeform.com/to/vc7arn that can help our team make better products faster.

      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

  13. hasaneraydin

    i want to buy LIFETIME MEMBERSHIP but i dont have paypal, just credit card.

    there is only paypal option for paying. So, how can i pay it with credit card?

    1. Zlatko

      Hey there,

      thanks for interesting in our products. Yeah, it’s possible to pay with any standard credit or debit card, no problem.

      Best regards!
      Zlatko

    1. Zlatko

      Hello Tony,

      thank you for interesting in one of our products. How we could help you?

      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Thanks for understanding.
      Best regards!
      Zlatko

  14. Kottmann

    Two questions:

    – We dont use paypal in our company – how can we pay the premium license?

    – We dont have the “menu” for add items and…..> whats the problem

    1. Zlatko

      Hello Kottmann,
      thanks for interesting in our products. You can use credit or debit card to proceed the purchase.
      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Anna,

      how we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Best regards!
      Zlatko

    1. Zlatko

      Hello Tony,

      thanks for interesting in Lifetime Membership package. The package comes with unlimited access to product updates as well as with access to all new products we are intended to create and release for the market. Support forum access is valid for a 1 year only. Detailed info can be found at: https://www.ait-themes.club/pricing-sign-up/

      Hope it will help you.

      Sincerely!
      Zlatko
      AIT team

    1. Zlatko

      Hello,

      thanks for asking. Citadela theme should be released by the end of this month. We do our best to get with the theme for the market as soon as possible. Thanks for your patience.

      In addition, regarding newly prepared project and its extension features we’d like ask you to give us a minute of your time to answer 4 simple questions: https://aitthemes.typeform.com/to/vc7arn that can help our team make better products faster.

      Best regards!
      Zlatko

  15. Tony

    Hi, i need an extension for the 149usd lifetime membership. Can you send me a coupon? i am in Mainland China, but can only checkout using paypal from HK.

    Thanks

    1. Zlatko

      Hello Tony,

      thanks for your message. If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should request for the refund and follow these steps: http://goo.gl/6J8KSP
      Please do not forget to mention also the reason of your refund request.
      We have no coupon to use for purchasing Lifetime Membership.
      PayPal can be used as well as credit or debit cards.
      Kind regards!
      ZLatko

  16. edolelkes

    Dobrý deň,
    dňa 2019-08-21 som preplatil ročné členstvo.
    ID tranzakcie 8U751429V4218130E
    Chcel by som členstvo zrušiť a vrámci možnosti vrátenia peňazí do 10 dňí Vás chcem požiadať o vrátenie ročného predplatného. Ďakujem pekne.
    S pozdravom
    Edmund Lelkes

    1. Zlatko

      Dobrý deň,

      ďakujeme za Vašu správu. Je nám ľúto, avšak 10 dňová garancia vrátenia peňazí sa nevzťahuje na ročné predplatné pri obnovení balíčku. Datailné informácie nájdete v Temrs of Use v sekcii Money refund na stránke: https://www.ait-themes.club/terms-of-use/

      Ďakujeme za pochopenie.

      S pozdravom, AIT team

  17. wise

    Hello.

    I have been having some issues on loading page template.
    My company’s website is using directory + theme.
    I have been trying to use “page template” for a single page of “ait-item” post-type.
    I created a file named “single-item-home.php” and I could select the template in the admin panel.
    But in the front end of the single page, it never uses “single-item-home.php” template but actually body class is having “ait-item-template-single-item-home” class.

    I tried what template is loaded in “single_template” hook and saw “single-item-home.php” was trying to be loaded in the hook.
    But it seems that default “single-item.php” template is loaded in the end.
    I am assuming that this ait theme’s framework is redirecting or loading another template in the middle of the loading.
    I tried “template_include” hook also . but by using it , ait snippets (ex. {loop as $post}) won’t work, so I can not use template_include for now.

    Could you help me with finding any solutions or ideas about how to load the custom page template?

    1. Zlatko

      Hello there,

      thanks a lot for contacting us back.

      Firstly,
      please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.
      Best regards!
      Zlatko
      AIT team

      1. wise

        Thank you for the answer. I will try to get the purchase code when I have time.

        For now, I gave up the way to create the new post type because I can not use the translation functionality in that way.
        I decided to use pre-defined custom post type from AIT toolkit.

        I am trying to use ‘portfolio-item’ and I would like to rewrite its slug for the posts and archives etc…
        Is it possible?

        I have been trying on the file below, because it seems to be related to rewriting slug of the post type.
        /ait-toolkit/cpts/portfolio-item/@portfolio-item.cpt.php

        1. Zlatko

          Hello Wise,

          thanks for your reply. Please have a look at the following article: https://www.ait-themes.club/knowledge-base/how-can-i-change-items-slug-and-slug-of-other-custom-post-types/
          Hope you’ll find it useful.

          Best regards!
          Zlatko

  18. Naamasa

    Hi
    My site is RTL –
    If I’ll hire a developer – how complicated is it to adapt your plugins to rtl?
    and, how will the plugins updates will effect the adjustments?

    1. Zlatko

      Hello Naamasa,

      thanks for asking. We have no experiences with this kind of languages and design for these languages. Theme itself allows you to add RTL languages but design isn’t prepared for RTL languages. It might happen that some parts of theme would look odd. But a functionality and strings for translations are RTL ready. We highly recommend to hire an experienced WordPress developer and designer, please kindly also note that our themes and plugins are built on our own framework II.

      Thanks for understanding.
      Kind regards!
      Zlatko

  19. Benoit

    Hello, i got a problem with one of your themes. The theme is memorial, and i would like to export the comments of the obituaries. So i tried to install the plugin import/export comment, but i just export me an empty csv. And when i go into your import/export csv plugin that goes with your theme i got this message :
    “Fatal error: Uncaught Error: Call to a member function getMetaboxes() on boolean in /home/annuaire/pf-demo-elegrand/wp-content/plugins/ait-csv-import-export/admin/AitCsvImportExportHelpers.php:9 Stack trace: #0 /home/annuaire/pf-demo-elegrand/wp-content/plugins/ait-csv-import-export/includes/AitCsvAdminPage.php(284): AitCsvImportExportHelpers::getRawConfig(‘ait-item’) #1 /home/annuaire/pf-demo-elegrand/wp-admin/includes/template.php(1651): AitCsvAdminPage->importAdminPage(Array) #2 /home/annuaire/pf-demo-elegrand/wp-content/plugins/ait-csv-import-export/includes/AitCsvAdminPage.php(158): do_settings_fields(‘ait-csv-import-…’, ‘import’) #3 /home/annuaire/pf-demo-elegrand/wp-includes/class-wp-hook.php(286): AitCsvAdminPage->adminPage(”) #4 /home/annuaire/pf-demo-elegrand/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array) #5 /home/annuaire/pf-demo-elegrand/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #6 /home/annuaire/pf-demo-elegrand/wp-admin/admin.php(253): do_action(‘theme-admin_pag…’) #7 in /home/annuaire/pf-demo-elegrand/wp-content/plugins/ait-csv-import-export/admin/AitCsvImportExportHelpers.php on line 9″

    1. Zlatko

      Hello Benoit,

      thanks for contacting us back. Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Secondly, it’s highly possible the server hosting settings issue (memory limits etc.).
      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      thanks a lot for asking. Yeah, you can manage the following options in Admin -> Page Builder (select the page) -> manage Post element -> https://prntscr.com/ozkxmg
      Further info can be found at: https://www.ait-themes.club/documentation/#blog-documentation

      Best regards!
      Zlatko

  20. GvdV

    On July 22, my credit card (**4813 ) (G.J.C.M. van der Veeken, Sligro Food Group Ned) was debited for USD 99 by Aitthemes.club (Kosice 1.09296). I request that you terminate this obligation as soon as possible. I would like to receive your confirmation.

    1. Zlatko

      Hello there,

      thanks for contacting us back. Could you please provide us of your user name registered in our system? It will allow us to trace up your account and have a look closer at your issue.

      Thanks for understanding and patience.

      Sincerely!
      Zlatko
      AIT

    1. Zlatko

      Hello German,
      thanks for interesting in Multi-Author Blog theme. How we could help you? Regarding documentation please visit the following page: https://www.ait-themes.club/documentation/
      Best regards!
      Zlatko
      AIT

    1. Zlatko

      Hello Subi,

      thanks for contacting us back.
      Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform setting of colours and some basic functionality with free theme version, in fact the theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/directory-wordpress-themes-club/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/

      Thanks for your understanding.
      Have a great day!
      Zlatko

    1. Zlatko

      Hello Richard,

      thank you for contacting us back. We apologize for delay. New theme with features is already done, we are just providing the latest testing and page presentation work in progress. Thanks for your patience and understanding.

      Best regards!
      Zlatko

    1. Zlatko

      Hello Mian,

      how could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Best Regards!
      Zlatko
      AIT

  21. pad

    Hello,
    I would like to add tags to AIT items and looked for the http://support.ait-themes.com/ forum but I can not find that. Is there a place where I could find some answers?

    1. Zlatko

      Hello Pad,

      thanks for contacting us back. we are sorry but for Tags support has been removed from our themes. Anyhow, feel free to check this file out:
      wp-contentpluginsait-toolkitcptsitem@item.cpt.neon:
      You will find tags commented
      http://screencast.com/t/ZJTdkgoL
      you can uncomment tags section which will bring Tags back. Be careful not to leave empty space character before items_tags: slug. ONLY remove hashes:
      http://screencast.com/t/s4auCq3xd

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT

  22. Randy

    I have been trying to pay for lifetime access in your secret sale. I am an existing customer, but it wont accept my paypal payment. I tried repeatedly.

    Can you send me a link to pay via credit card.

    1. Zlatko

      Hello Randy,

      thanks a lot for contacting us back. I confirm that your payment has been declined: “2019-08-15 02:00:28 / Braintree / efgn9epz / processor declined” and i’d like to inform you that BrainTree gateway is no more available. Therefore feel free to login into your account and you should be able to get an option to pay via PayPal or select the bottom button for payment by credit card: https://prntscr.com/p12wi1

      Should you issue still persists, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  23. Michael

    Hi,
    My question is about the easyReservations plugin which you are using in your HOTELIOUR theme.
    In the WordPress plugin repository the easyReservations plugin is not available anymore for download “Reason: Security Issue”.
    Do you know what this security issue is and which versions are affected?

    Regards,
    Michael

    1. Zlatko

      Hello Michael,

      thanks for asking.
      Please contact support directly via developer’s site at: http://easyreservations.org/contact/

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT

  24. Claudia

    I work already with your businessfinder+ Theme as a child-theme….how could I update a child-theme? I could not find any answer in your documents….
    Thanks for replay before…Best regards Claudia

    1. Zlatko

      Hello Claudia,

      thanks for contacting us back. First of all I’d like to inform you that you should update parent theme instead of child theme where you probably used to use files like style.css with the header that provides information about child theme and functions.php etc .. Most like you have created and using folders for child theme: ./wp-content/themes/businessfinder2-child
      and for parent theme: ./wp-content/themes/businessfinder+ -> and you should update only parent theme.

      If it doesn’t help you, please contact our support forum directly at: https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.

      Sincerely!
      Zlatko
      AIT team

Leave a Reply

Your email address will not be published. Required fields are marked *

Your comments help us to improve our products and services so we keep recording them. We use the comment also for future reference. For further details please see our privacy policy

Pre-sale Questions