Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7597)

  1. matej

    Hallo, I have your full member ship and would like to know it is possible somehow to :
    I have bussines finder+ theme and would like to give possibilitz to advertising customer to put a reservation calendar on their “items” ( for exampe for ovners of hotels to show on their bussines items how is hotel booked for next next weeks, months, etc.). Can you explain me how I can do it? because i can-t find it in descriptions.

    1. Zlatko

      Hello Matej,
      thanks a lot for interesting in our directory products. We are very sorry, no one of our directory theme nor plugin uses booking feature, it is not available functionality by default.
      Secondly,
      please kindly also note that we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Thanks for understanding.
      Best regards!
      Zlatko

  2. Tom

    Upgrading from Directory Theme 3.5 (the original) to Directory Theme 2+

    I have a client that purchased your theme years ago, but they’re seeking to upgrade to your latest version.

    Before they buy, my question is, “Do you have a way to export the old theme layout, styles, colors, etc … and import into the new theme?

    1. Zlatko

      Hello Tom,

      thanks for asking. As Directory+ theme has been created based on our different Framework II the layout and colors should be managed in theme options/page builder by following instructions in video tutorials (without programming or coding knowledges):
      – https://www.ait-themes.club/documentation/#video-tutorials-for-ait-themes-page-builder
      – https://www.ait-themes.club/documentation/#video-tutorials-for-ait-directory-themes

      Regarding migration you should use the plugin: https://www.ait-themes.club/wordpress-plugins/directory-migrations and follow these steps: https://www.ait-themes.club/doc/how-to-use-directory-migrations-plugin/

      Hope it will help you.
      Best!
      Zlatko

  3. Mark

    Your lifetime offer does not make sense. I let my yearly subscription expire. For yearly to get continuing updates, I had to renew every 12 months.
    I am now interested in coming back and choosing Lifetime license on offer for $149. On sales page it says Lifetime usage AND lifetime updates. It only mentions support ends in 1 year.
    When I go to checkout to buy, the terms there say that after 1 year to get support AND updates, it needs to be renewed?
    1) How is this a lifetime account if it needs renewing every year to get updates? The lifetime deal is no better than the normal yearly license as you only get one year of updates.
    Please let me know exactly what I would get for lifetime package
    2) Also in your pre sales FAQ you say paypal not accepted BUT on the sales page it says paypal in bottom corner
    thank you
    Mark Savage

    1. Zlatko

      Hello Mark,
      thanks a lot for interesting in our products and for asking.
      1) Lifetime membership comes with unlimited access to product updates, it is not needed to renew the membership. Moreover you can re-use any of our products for unlimited web projects, domains, etc. We are just preparing the new package that will include an access to support forum valid for a 1 year.
      2) Obviously we use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards
      But once there is a special offer regarding Lifetime membership available for the market, we use PayPal payment method too. The Bank has changed their rules and forbids us to process payments for more than 12 months. That’s why we offer the option to buy via PayPal.
      Thanks for understanding.
      Best!
      Zlatko

  4. Mark

    I have already sent a message through this website pop up but no reply. Rather strange but you have no contact method for your business? No email address?
    I want to buy Lifetime license but I cannot contact you to find out what I need to know? When checking out to buy the form says support and updates are only for 1 year. In sales description it only mentions support ending after 1 year, not updates. If updates end in 1 year, lifetime is no better than normal membership.
    Also, when support ends there is no way to contact you other than this pop up form? I thought all businesses in europe by law had to show contact details. regards, Mark

    1. Zlatko

      Hello again,

      please check out the answer posted on your previous comment.
      Regarding the way of communication:
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking and interesting in our products. Yes, it is possible, please check out the following instructions: https://www.ait-themes.club/knowledge-base/how-to-add-new-payments-currency-in-directory-type-themes/
      Best!
      Zlatko

  5. Diego

    Greetings, One question about the AIT Page builder: if I deactivate the plugin I also my content or there’s content retention after deactivation? Thx.

    1. Zlatko

      Hello Diego,
      thanks for asking. Page builder comes built in the theme that was created based on our Framework II. Therefore there is no option available to deactivate it in admin by default.
      Best!
      Zlatko

    1. Zlatko

      Hello James,

      thanks for interesting in our products. We are sorry, we do not have own reservation feature.
      Here is the the list of themes that come with integrated a 3rd party developer’s booking plugin http://www.easyreservations.org :
      – https://www.ait-themes.club/wordpress-themes/hoteliour/
      – https://www.ait-themes.club/wordpress-themes/gourmet/
      – https://www.ait-themes.club/wordpress-themes/anchor/
      – https://www.ait-themes.club/wordpress-themes/coffeebar/
      – https://www.ait-themes.club/wordpress-themes/ristorante-2/
      – https://www.ait-themes.club/wordpress-themes/beachclub/
      – https://www.ait-themes.club/wordpress-themes/hair/
      Should you be interesting in some booking functionality, please contact directly 3rd party developer.

      Thanks for understanding.
      Kind regards!
      Zlatko

  6. A y

    I purchased your Aithemes membeship and i tried installing Doctor+ theme. But i keep seeing this plugin message (Revolution Slider Error: Slider with alias slider not found.) and (Update Failed: You can not download this plugin for free. Please purchase the plugin as single product or upgrade to the Full Membership subscription.) which i tried updating but i couldn’t. hat should i do please?

    1. Zlatko

      Hi there,
      thanks for contacting us back.
      Please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

  7. Lisa

    Hi,

    I have an account with username: hitechpanda. I’ve just renewed my membership last May 2018, if I take the black friday deal for lifetime plan, can I get a refund on pro rata basis?

    Thanks
    Lisa

    1. Zlatko

      Hi Lisa,
      thanks for asking. We are sorry, Black Friday offer doesn’t offer an option upgrade from Full Membership package by paying the difference between both products.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,

      thank you for asking. Each of our products/packages comes with unlimited license usage -> you can re-use any of our products for unlimited web projects, domains, etc.

      Best!
      Zlatko

    1. Zlatko

      Hello David,
      thanks for asking. It’s possible. Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Best!
      Zlatko

    1. Zlatko

      Hello Auro,
      thanks for interesting in directory products. We are sorry, we have no mobile application available for the market.
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. Unfortunately Events Pro plugin is not compatible with Food Guide theme. The extension can be used with Event Guide, Directory+, City Guide and Business Finder+ theme.
      Thanks for understanding.
      Best regards!
      Zlatko

  8. Frank

    I am interested in purchasing the event listing directory theme. It states that plugins are not included. If I purchase the 99 membership or the lifetime membership, will this include all the plugins I will need for this theme.

    1. Zlatko

      Hello Frank,
      thanks for interesting in our products. Yes, Full or Lifetime membership comes with an access to Events Pro plugin as well as to the rest of all our products.
      Best!
      Zlatko

  9. Key

    Hi, I purchased this theme again on Saturday 24th November and I have not received any email to download the product. I have responded and forwarded the PayPal receipt of payment.

    This is what I received from PayPal.
    You sent a payment of $49.00 USD to Affinity Information Technology, s.r.o. (support@ait-themes.club)
    It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
    Merchant
    Affinity Information Technology, s.r.o.
    support@ait-themes.club
    +421 00421999999999

    I logged into my account and there is no record there. Please advise if this site is yours and legitimate payment platform.

    1. Zlatko

      Hello,
      thanks for purchasing one of products. It looks like your payment has been completed and your account is available in our system registered on user name “Nolene”. You have purchased Fairytale theme and you can download it at: https://system.ait-themes.club
      Should you have further theme-regarding questions, feel free to contact us directly via support forum when you are logged into our system. Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Best!
      Zlatko

  10. Key

    Hi
    I originally purchased Fairytale theme many years ago through Themeforest.

    I repurchased this again through aittheme.club. Can you please help me with a payment I made on Saturday 24th through PayPal. I have not received the download as yet for the purchase I made for Fairytale theme.

    I have forwarded this email to support@ait-themes.club and no response. This is from PayPal receipt.
    You sent a payment of $49.00 USD to Affinity Information Technology, s.r.o. (support@ait-themes.club)

    Your assistance would be appreciated.
    Thank you
    NW

    1. Zlatko

      Hi again,
      please check out the previous answer too -> it seems to me that you have used another (new) user name in order to purchase the theme as i can’t see the history (the purchase made a 1 year ago).
      Best regards!
      Zlatko

  11. Frank

    I have purchased the lifetime membership but there is no link to download plugins. It keeps sending me to join and pay again !!
    Please advise ASAP.

    1. Zlatko

      Hello Frank,
      thanks for contacting us back. Please provide us of your user name which allows us to trace up your account so we can look closer at your issue.
      Best!
      Zlatko

  12. Paula

    Hi, I am having mobily usability problems with cache pages. I am using one of your themes but my membership is out of date. Are this problem do to not having the theme update? I am using Typo version 1.97. Is this version compatible with the lasted version of wordpress? Thanks for your help.
    BR Paula Moreira

    1. Zlatko

      Hello Paula,
      thanks for contacting us back. Definitely yes as we have already released the newest theme version with solved issue. Feel free to renew membership and update your website, and if there is a bug we’ll fix it as soon as possible. But currently everything works correctly as you may check also in our demo preview page.
      Best!
      Zlatko

  13. karimovic

    hello
    Aitthemes team
    I don’t understand what’s going on here I purchase the lifetime membership and now when I access my dashboard I found nothing and when I want to download anything it shows the price to pay.

    1. Zlatko

      Hello,
      thanks for contacting us back.
      Please provide us of your user name registered in our system which allow us to trace up your account so we can have a look closer at your issue.
      Thanks for understanding.
      Best!
      Zlatko

  14. Pierre

    Hello.
    I presume your themes may be used in a multisite wp installation in the “mormal” way, I mean: in each site we can use a different theme.
    I ask this because my goal is to have different sites for different matters, with different themes too, but all together in the same installation. For example: food.mysite.com (or mysite.com/food) with FoodGuide theme, events.mysite.com with EventGuide, and so on.
    In that case, according to wp multisite features, users can use the same email/password credentials in all the webs, but they still have to manage several dashboards, each one by site, isn’t it?
    And also the contents of food.mysite.com would not be visible in mysite.com own installation, I think.
    Is there any chance of display the content of a the first site in the second using the Distributor plugin (https://distributorplugin.com/) ?
    Thank you

    1. Zlatko

      Hi again,
      yeah, that’s correct. Each of our product is fully compatible with WP Multisite CMS. You have described the way of working correctly.
      Regarding Distributor plugin: as we do not perform testing with a 3rd party developers plugin i am not able to ensure you. Anyhow:
      Although full demo admin is not available you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, Revolution Slider, WooCommerce plugins etc.
      Hope it will help.
      Best regards!
      Zlatko

  15. Pierre

    Thanks, Zlatko.
    A last (and maybe silly) question: does your themes has a “dummy data” function too, for new installations, like other directory plugins?
    Tks.

    1. Zlatko

      Hi Pierre,
      thanks for asking. Yes, each of our directory themes comes with demo content: https://www.ait-themes.club/doc/demo-content/
      Best!
      Zlatko

  16. Phil

    Does distance searches work in the UK and can you remove the location field if you are doing a one location directory? Also can you utilise location data if you turn this directory into a mobile app?

    1. Zlatko

      Hi again,
      you can user directory theme for any country and searches form can be easily managed by following the instructions posted at: https://www.ait-themes.club/doc/search-form-element/
      Secondly, all item post data can be exported by using CSV Import Export plugin but we don’t have any experiences with wordpress theme connected to app, we’re developing only standard wordpress themes. I really cannot advice how to create your app.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best!
      Zlatko

  17. Patrick Guillaume

    Good morning

    Is luxembourgish supported?
    Can I manually change some translations I might not like?
    E-commerce compatible?
    Is the contact form costumizable?

    Kind regards
    Patrick

    1. Zlatko

      Hello Patrick,
      thanks for asking. We are sorry, only the following languages are supported by default: https://www.ait-themes.club/multilingual-support/
      Secondly,
      yes, you can translate or change the strings on your own by following these instructions: https://www.ait-themes.club/knowledge-base/how-to-change-fixed-words-in-theme/ or if you are intended to translate into the new language, please check out: https://www.ait-themes.club/knowledge-base/translate-theme-and-plugins-on-your-own-without-using-ait-languages-plugin/
      Thirdly,
      WooCommerce plugin is fully compatible and supported.
      The theme use own contact form: https://www.ait-themes.club/knowledge-base/how-to-create-contact-form/ and you can customize the template:
      Please read the license regarding theme modification at: https://www.ait-themes.club/license/
      We don’t have documentation for our framework, because we don’t allow modify the framework source code.
      You can still manage and change CSS and HTML customization, we have created knowledge base in order to help our clients once they are intended to create unique websites: https://www.ait-themes.club/knowledgebase/
      As our products are based on our framework I and II they are not compatible with the most a 3rd party wordpress developers plugins.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Rob,
      thanks for asking. We are sorry, upgrade to Lifetime membership from Full membership package is not available in our system. Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Silvino,
      thanks for asking.
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf
      Thanks for understanding.
      Best!
      Zlatko

  18. Andrew

    I purchased your Unlimited plan with an upgrade of 149. I am getting a lot of confusion, when I login I am still seeing the Lifetime membership deal upgrade being posted. . Also the main reason I am writing this is. I am attempting to create my original purchase of Directory+ Theme. I am a disabled army veteran with cognitive challenges. I need the visual editor. I have been learning basic wp through their visual editor. I don’t see any visual Editor on Directory+ is there a plugin? are there any tutorials for Directory+ theme? My plan is to take my website 1veteran.org that has been focused on San Diego California. expanding it to a National Directory.

    Where is my online support, is there a text support? phone support? How do I connect with support? thank you again so much for all your help.
    Blessings,
    Andrew
    andrew@1veteran.org
    1veteran.org

    1. Zlatko

      Hello Andrew,
      thanks for contacting us back.
      Your Lifetime membership is available from 2018-12-01. Directory theme comes with built-in page builder that works on a similar condition like visual editor: https://www.ait-themes.club/documentation/#video-tutorials-for-ait-themes-page-builder
      Should you encounter any theme regarding issues, please check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.
      Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

  19. Vojtech

    Hi, I would like to ask you about building a website and themes. I am pretty much amateur and my question is, If your themes works like clasical wordpress themes? I think that I will need to use your service for set up theme so when it will be done will I have option to put there easily my photos, text etc.? Last question is if it is important to backup my website when it will be everything done?

    Thank you.

    Kind Regards,
    Vojtech

    1. Zlatko

      Hello Vojtech,
      thanks for asking. Yes, all of our themes and plugins are WordPress CMS based. As their are based on our framework I and II they are not compatible with the most a 3rd party wordpress developers plugins.
      Secondly,
      please check out in detail which services are not included by default: https://www.ait-themes.club/services/theme-installation/
      In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. Therefore i would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Kadir,
      thanks for contacting us back. Please provide us of your user name registered in our system: https://system.ait-themes.club/join/tf and we’ll provide you of instructions in order to proceed the payment via bank transfer.
      Thanks for understanding.
      Best!
      Zlatko

  20. Fredrik

    Hello,

    I have been using your ROUNDER theme since 2013, but when changing to PHP 7.2 it crashed.

    I bought your Lifetime membership because I thought it would all be fixed, but after being in contact with your tecnical support I understand this will not happen.

    I have to use another theme, I guess.

    The Rounder theme was the one I liked and the reason I became a Lifetime member two days ago, but I am very disappionted to find that the theme is not compatible with the easy admin and that import of demo content is not possible.

    Your tech service has not been able to help me at all figuring out the problem with my old site (back end working properly, but front end is only showing an error message saying “parse error: failed at “ line: 1262”).

    When I try to recreate the site on a new server it is not possible to import demo content to the Rounder theme and tech support only sends me to your website…

    I am not interested in any of your other themes and would therefore like to cancel my subscription made two days ago.

    I hope you can help me with that!

    Thank you very much for having given us a BEAUTIFUL theme for our website for five years, but to pay for it once again was a mistake I´m afraid…

    All the best to you!

    Fredrik

    1. Zlatko

      Hi there,
      thanks for contacting us back.
      Please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hi there,

      thanks for interesting in our products. In fact you can get detailed info in:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

  21. Nirmal

    Good evening Sir,

    I want to purchase these themes under lifetime membership (Christmas Sale). But when I click on buy now button, it is showing a massage “There are no hidden monthly or yearly fees. If you wish to continue getting updates and support after 1 year, you can simply renew your account”, while at the home page its is showing “No yearly renewals. So please tell me that yearly renewals required or not under lifetime membership ($149).

    1. Zlatko

      Hello,

      thanks a lot for interesting in our products and for asking. Lifetime membership package comes with unlimited access to product’s updates. Once you decide to having an access to support forum even after 1 year, you’ll get an option to renew this service. Otherwise you have still an access to all of our products even those that we are intended to create and release for the market.

      Thanks for understanding.
      Best!
      Zlatko

  22. Mayank

    Hello
    I am Mayank from InkThemes team
    We have some marketing proposal for you
    So it would be great if you send us the email Id of the person who deals with this.

    1. Zlatko

      Hi there,
      thanks for contacting us with your offer. I have already forwarded your proposal to our marketing team. The’ll consider it and make decision. Thanks for your understanding.
      Best regards!
      Zlatko

  23. Marián Suvák

    Dobrý deň,

    prosím vás, vedeli by ste mi poradiť? Na téme BusinessFinder mi mapa dáva stále Please check Google API key settings, čítal som návod (https://www.ait-themes.club/knowledge-base/google-maps-api-error/), ktoré API nastavenia treba pridať, avšak v mojej API restrictions ponuke to vyzerá inak (https://www.dropbox.com/s/p3nvqu1kpyakhxj/Screenshot%202018-12-12%2013.47.01.png?dl=0). Neviem teda, ako mapu sfunkčniť.

    Ďakujem za radu.

    M.

    1. Zlatko

      Zdravím Marián,
      ďakujeme za dotaz.
      Prosím pozrite aj nasledujúce inštrukcie z našej znalostnej databázy: https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/
      Prípadne preverte, či nemáte vložený Google Maps JavaScript viac krát na Vašej stránke, čo by mohlo spôsobovať túto chybu s tým, že pravdepodobne iný ďalší plugin vkláda API kľúč taktiež.
      Ak to nepomôže, prosím kontaktujte priamo našu technickú podporu na: https://system.ait-themes.club/support/ , ktorá je dostupná počas pracovných dňoch od 8.00 do 17:00 SEČ.
      S pozdravom!
      Zlatko

  24. JeromekJerome

    We have bought your product Directory + v2.34 and have a problem on Items page. See https://divorcelawyers.co.za We have registered the domain on Google Maps API and the map is showing on homepage but not on Items page. How can we fix this. If if is a problem then can we turn the bottom map off on Items page.

    1. Zlatko

      Hi there,
      thank you for purchasing Directory+ theme. As the current supported theme version is v2.53, you should update your website.
      You get the access to supported theme version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Should you encounter further theme-regarding issues, please contact our support forum directly or check out our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.
      Best regards!
      Zlatko

  25. Duane Siebert

    I am looking for a quick/easy and full-featured directory listing theme that also has a Google scraper built in (or available as an option) so I can fill the directory with listing very rapidly.

    I would like to be able to search for “auto repair” in “Tavares, FL USA” (as an example) and have a list appear that gives me all of the businesses that match (with Google ratings, address, etc.) and then either be able to select all of them or just some of them to import into the directory.

    Do you have such a theme and/or plugin?

    Thank you!

    Duane

    1. Zlatko

      Hi there,

      thanks for interesting in our products. We are sorry Google scraper was not tested, i am not able to ensure you whether does it works. Anyhow, we have created CSV Import Export plugin: https://www.ait-themes.club/wordpress-plugins/csv-import-export. How to work with you can find at: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, Revolution Slider, WooCommerce plugins etc.

      Hope it will help you.

      Best! Zlatko

  26. Talankero

    Hello, I had one of your themes purchased by ENVATO, now I want to download the latest version to update my website, and I find that it is not possible to download, says that the item is no longer available.

    How can we solve it, I need my updated theme, since my website does not work.

    Thank you

    1. Zlatko

      Hi there,

      thanks for contacting us back.
      You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Thanks for understanding.
      Best!
      Zlatko

  27. discoverlongmont

    Cancel and Refund. I purchased the Club membership on 12/9. Not happy with the themes. Need to get refund!
    What is the process. 10 Day refund policy. Account is under this email

    1. Zlatko

      Hi there,
      please provide us of your user name registered in our system which allow us to trace up your account.
      Thanks for understanding.
      Best!
      Zlatko

  28. Kay

    I downloaded two plugins for the Directory Plus theme and they are failing. Is there a problem with the plugins? They are also not listed in wordpress.

    ait-easyadmin-2.10.zip
    ait-special-offers-1.13.zip

    1. Zlatko

      Hello Kay,

      thanks for contacting us back.
      Feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.
      Best! Zlatko

    1. Zlatko

      Hi there,

      thanks for asking and interesting in Langwitch theme. Itincludes the following plugins as a single product:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/

      Best regards!
      Zlatko

Leave a Reply

Your email address will not be published. Required fields are marked *

Your comments help us to improve our products and services so we keep recording them. We use the comment also for future reference. For further details please see our privacy policy

Pre-sale Questions