Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7491)

    1. Zlatko

      Hello Slawek,
      thanks for purchasing our products. Could you please provide us of your user name used to register in our system. Anyhow, you should be able to login and get any of our products in order to re-use it for unlimited web projects, domains etc …
      Best regards!
      Zlatko

  1. Coverkid

    Have a demo so, I can see the back end as a site administrator. Curious if you can hide parent category names? Take it’s $99 a year for all the themes and plug-ins.

    1. Zlatko

      Hello,
      thanks for asking. We are sorry, there is no such an option available by default.
      Secondly, yes, full membership covers all of our themes, plugins and assets.
      Kind regards!
      Zlatko

    1. Zlatko

      Hi there,
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.
      Kind regards!
      Zlatko

  2. Faizan

    Hi,
    How is your custom post types plugin https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ different from other free plugins? What is so special? I am looking to build a project management system using some plugins and I think it is something which will help me. But I am confused what’s so special about it? What’s the difference between “AIT ITEMS EXTESIONS” vs “AIT ELEMENTS TOOLKIT – CUSTOM POST TYPES AND ELEMENTS”? Thanks

    1. Zlatko

      Hello,
      thanks for interesting in our products:
      – AIT Elements plugin provides the theme with: pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc: https://www.ait-themes.club/documentation/#custom-post-types, https://www.ait-themes.club/documentation/#elements
      – Items Extension plugin extend the items custom post types with some new sections, for detailed info please have a look at the documentation: https://www.ait-themes.club/documentation/#item-extension-plugin
      Hope it will help.
      Best!
      Zlatko

  3. Arnold

    hello, im very interested in your theme and i see you got a lot of options but I’m interested in specific part which was not showcased , you have built in custom posts , but can they creation moved into pages to be more user friendly and not throu control menu on the left ?

    1. Zlatko

      Hello Arnold,
      thanks for interesting in our product/s. I am not sure whether i have understood you which custom post type do you mean. Anyhow, please check out our documentation as you might find it useful too: https://www.ait-themes.club/documentation
      Best!
      Zlatko

  4. Saff

    Hi. If i buy the full membership – how long is it for?
    Can i take advantage of discounted rates in future?
    Do i receive support?

    1. Zlatko

      Hello Saff,
      thanks for asking and for interesting in our products. After purchase Full Membership package you’ll get an access to updates of all our products and access to support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price and any time. Once the current price comes as a special offer we have no other bonuses nor discounts at the moment.
      Thanks for understanding.
      Kind regards!
      Zlatko

  5. Frank

    Hello, Im interessted in a full membership and was wondering if the plugins for the multi author feature and the plugin of the expediton theme – tour presentation is also included. or do you use buddy press for the multi author feature and other extensions?
    thanks
    best regards,
    frank

    1. Zlatko

      Hello Frank,
      thank you for interesting in Expedition theme. All the features and plugins you have observed in demo preview page presentation are available right out of box after product installation. For detailed info how to work with please follow the documentation page at: https://www.ait-themes.club/documentation/#expedition-documentation
      Kind regards!
      Zlatko

  6. Alicja

    Hello
    Can providers have a photo gallery and video listed in their offers in FoodGuide Theme ?
    I have browsing this theme and can have an answer doing that.
    Thank you

    1. Zlatko

      Hello Alicja,

      thanks for interesting in Food Guide theme.
      Yeah, it is possible in the following way:
      – to add gallery in item custom post type the section “Gallery” which should be enabled: https://www.ait-themes.club/doc/set-up-your-item-post-3/
      – to add video users have an option just to post them as embed link into editor section (wysiwyg)

      Please have a look also at the following instructions and articles as you might find them useful:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them na access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/

      Hope it will help.
      Kind regards!
      Zlatko

    1. Zlatko

      Hi there,
      please provide us of your user name which allow us to trace up your account thus we could be able to have a look closer at your issue.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Saff,

      thanks for asking. We are sorry, we have no products similar to Etsy clone website. Instead of this we have directory listing templates and extension plugins with assets in order to create and make business like directory portals. Thanks for understanding.

      Kind regards!
      Zlatko

  7. Parag

    Hello team,
    I am your full membership customer (active) since 2015. For the past 5 days i am trying to post a question and it gives me the following error. Appreciate your check on this. Thanks.

    ————————
    Server Error
    We’re sorry! The server encountered an internal error and was unable to complete your request. Please try again later.

    error 500
    ———————————————

    thanks,
    parag

    1. Zlatko

      Hello Parag,

      thanks for contacting us back via pre-sale. Could you please provide us of your user name which will help us to trace up your account in order to have a look closer at your issue.

      Thanks in advance.
      Kind regards!
      Zlatko

  8. Erdal

    Hi, I wanna know if your directory themes has a function to display Facebook Events properly ? And do you have a way to pull event information from public Facebook pages and show in the directory website ?

    Thanks,

    Erdal

    1. Zlatko

      Hello Mohamed,
      thanks for contacting us.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

  9. Billy

    I purchased the premium package for $99 and my card was charged, but when I login it says the premium package is not available and that I still need to purchase. Please let me know if I need to get the bank to reverse the transaction or if this needs to be resolved on your side. Thanks!

    1. Zlatko

      Hello Billy,
      thanks for interesting in our products. Please provide us of your user name used to register in our system https://system.ait-themes.club/join/tf which allow us to trace up your account thus we can have a look closer at your issue.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for your feedback. Could you please provide us of your user name used to register in our system? It will allow us to trace up your account?
      Thanks for understanding.
      Kind regards!
      Zlatko

  10. Tanguy

    Hi,
    I’m very intersted in your collection of themes.
    I have two question :
    Are all the themes able to povide pages accessible only for registred users?
    In my organistation credit card are prohibited (not my call) . Is it possible to pay via bank transfert or paypal

    1. Zlatko

      Hello,
      thanks for interesting in our products.
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Su,
      thanks for contacting us.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

  11. roger.gbaguidi

    Bonjour,
    Je n’arrive pas a trouver la procedure pour ajouter des checkpoints sur la Google Maps d’une NOTICE NÉCROLOGIQUE.
    Merci d’avance pour votre aide.

    1. Zlatko

      Hello Roger,

      Thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    2. Zlatko

      Hello Andres,

      thanks for interesting in our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How we could help you?

      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hi there,
      thanks for contacting us.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Hope it will help.
      Kind regards!
      Zlatko

  12. Tatiana

    Hi! I am trying to create a blog about a local city with personal reviews about businesses around the area as well as touristic spots, maybe sell tours in the area as well, partner with local shops for possible discount coupons, etc So I wonder which best option could you recommend me?

    1. Zlatko

      Hello Tatiana,
      thanks for interesting in our products. Unfortunately no one of our themes nor plugin uses market place functionality. Users have no option to sell their products, neither offer discount coupons. Thanks for understanding.
      Kind regards!
      Zlatko

  13. Steve

    Tried to pay for the full membership at $99 with two different credit cards. Both gave me ‘gateway rejected’ errors after popping up the 3d secure box.

    I’d like to join…is there another way to pay with paypal or stripe?

    Thanks
    Steve

    1. Zlatko

      Hello Steve,
      thanks for interesting in our products.

      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking and interesting in our products.
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  14. Solomon

    HI
    I have purchased for $99 but I only have access for the themes. Do I have need to purchase again to access all.
    my paypal ID is info@escholcreations.com

    1. Zlatko

      Hello Solomon,
      thanks for purchasing our products. Full Membership provide an access to all of our products. After login you should have an access to plugins and assets as well. If your issue still persists, please contact us back with your user name used to register in our system.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Milan,
      how we could help you?
      Feel free to contact us back, or please have a look at the documentation: https://www.ait-themes.club/documentation/#multilingual-options
      Kind!
      Zlatko

  15. Kaitlyn

    Hi,
    Get connected to 18,022 customers database of WordPress Technology from USA.
    Would you be interested in knowing more about it?
    If yes, I can send you test file and Additional information .
    Regards,
    Kaitlyn Kristy
    Kaitlyn.Kristy@technologyinstalls.com

    1. Zlatko

      Hello Kaitlyn,
      thanks for your offer. We are sorry, we are not interesting in it for the moment. Should we change our decision we’ll contact you back.
      Kind!
      Zlatko

  16. Pauline

    I have signed up as an affiliate but there has NOT been an email confirmation AND there no TERMS & CONDITIONS… agreement etc.. Please let me know where I can see your terms of service and commission payments. Thank you

    1. Zlatko

      Hello Pauline,
      thanks for asking. Please have a look at https://www.ait-themes.club/affiliate-program/. Hope you’ll find information posted there as useful. Should you have further questions, please contact us back.
      Kind regards!
      Zlatko

    1. Zlatko

      Salve Marino,

      thank you for interesting in one of our products. A common way we provide communication /in English, but there is no problem if you write in Italian/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  17. Alvin

    Hi, i am no longer using AIT Themes till date, hence i would like to reverse the renewal fee which was debited to my credit account this morning.
    Please advise.
    thank you.

    1. Zlatko

      Hello Alvin,
      thanks for your message. We are sorry, renewal of subscription can not be refunded according Terms of Use: https://www.ait-themes.club/terms-of-use/
      Anyhow, we have provided you of notification about the expiration of subscription one month before with the alert that automatic renewal of subscription is enable in your account. Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Ken,
      thanks for your message.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.

      Kind regards!
      Zlatko

  18. Hafiz

    I am interested in the driving school template and would like to change the colour scheme as well as add a payment susytem for lessons. Is this posible?

    I am laos looking at the membership for $99

    1. Zlatko

      Hello Hafiz,

      thank you for interesting in Driving School theme. You can change the colours in theme administration and regarding payment system – we do not have such an option implemented by default, anyhow feel free to have a try with some 3rd party developers plugin. Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Hafiz,
      please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-69/#comment-18842
      Best regards!
      Zlatko

  19. naomi

    I paid 2018-07-29

    Payment is as follows
    Company registration number: 44169990
    Company VAT ID: SK2022606168

    I want a refund.
    The reason is
    1. I want to buy skins, but the theme I purchased does not support.
    2. It is difficult to follow the attached manual because it is the 2012 version.
    3. It seems difficult to receive support while communicating in English.
    4. I get angry because I waste too much time today.

    Please contact me quickly.
    Thank you.

    1. Zlatko

      Hello Naomi,
      thanks for your message. Your request has been proceed, you’ll receive money back on your account asap.
      Kind regards!
      Zlatko

  20. Robert

    Hi,

    I have order a Directory+ membership more than a year ago. Now I checked the changes and found one interresting:

    “- New: Load Google Maps on request after click on button”

    Could you explain me, what it means? maps doesn’t load any page until I click a button?

    Thanks,
    Robert

    1. Zlatko

      Hi there,
      please find detailed info at:
      – https://www.ait-themes.club/doc/header-map-element/
      – https://www.ait-themes.club/knowledge-base/load-google-map-on-request/
      Best!
      Zlatko

  21. Yo

    Hi this is Yo here,
    We are interested to make business directory website for our customers, we are located in China and in China we have access to Baidu Map. Do the plugins and the themes that you have can allow us to built such website in China.
    Thanks

    1. Zlatko

      Hi there,
      thanks for asking. We are sorry, no one of our products has implemented Baidu Map. We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best!
      Zlatko

  22. Rafiq

    The BusinessFinder+ Theme is broken. After installation, the theme does not look correct, and there is code in locations where there should be actual images and objects.

    1. Zlatko

      Hello Rafiq,
      thanks for your message.
      Demo content comes without images due to copyrights. Instead of images there should be visible screens with the sizes of replaced images. Once your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  23. Edmond

    We have bought the AIT Themes plugin for our websites. I would like to hide a Google Map within the details of a Directory+ element should there be no coordinates provided (instead of showing a pin in the middle of the ocean). Is it possible? Thanks.

    1. Zlatko

      Hi there,
      thanks for purchasing our product/s. You can disable google map in the header map element in theme administration according the documentation: https://www.ait-themes.club/documentation/.
      Should you encounter further theme-regarding issues, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Leonardo,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. Feel free to check out the following documentation:
      – https://www.ait-themes.club/doc/hosting-requirements/
      Best!
      Zlatko

  24. Lee Sung Jae

    I bought an event guide theme.
    I’m using the web app presentation layout, and I want to increase the number of lists from 4 to 20 when I first start in the Event Pro plugin, but I do not know how. Thank you for your help.

    1. Zlatko

      Hi there,
      thanks for purchasing one of our products. You can manage the qty of listed items in the element settings. For detailed info I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

  25. Etty Sims

    I am building a site with business finder + and I am using the Item extension plugin. I want to upload my items but when I use the CSV Import/Export plugin the template does not include the “item extension” section. How can I upload these sections?
    my website: http://dev-project-pluto.pantheonsite.io/

    1. Zlatko

      Hello Etty,
      thanks for asking. CSV Import Export plugin can import all the parameters concerning Items custom post types only. We are sorry, Item extension content should be added manually:
      https://www.ait-themes.club/documentation/#csv-import-export-plugin
      Best regards!
      Zlatko

  26. tpay

    Hi,
    We are interested in your product.
    Is it possible to pay via bank tranfsert, debit card or PayPal. Credit card are not allowed in our organisation.
    Regards
    Pay Tanguy

    1. Zlatko

      Hello,
      thanks for asking.

      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.
      Kind regards!
      Zlatko

  27. Paulo Gutemberg

    Preciso falar com alguem da empresa, gostaria que cancelassem minha renovação, pois foi feita por engano. Me deem um retorno por favor.

    1. Zlatko

      Hello Paulo,
      thanks for your message. You can cancel recurring payment when you are logged in your account in our system: https://system.ait-themes.club/
      Best regards!
      Zlatko

  28. Barbora

    zdravím, chcela som kúpiť tému Divi cez wordpress a práve som našla Váš program a so súčasnou cenou vyzerá atraktívne, viete mi o ňom povedať viacej? Možno by som nákup spravila cez Vás miesto cez wordpress. Vďaka za odpoveď

    1. Zlatko

      Dobrý deň,
      ďakujeme za prejavený záujem o naše produkty. Jedinečnosťou naši multijazyčných šablon je, že s pomocou rozšíriteľného pluginu AIT Languages môžete mať webstránku (backend, front-end) v ľubovoľnom jazyku (momentálne máme 27 podporovaných prekladov) bez nutnosti prekladania pot súborov. Admin/uživateľ vkláda priamo svoj obsah (content) vo svojom zvolenom jazyku. Ďalšiou výhodou môže byť viacnásobná možnosť použitia bez nutnosti zakúpenia novej licencii. Po 1. roku je cena za Full Membership balík len $99,- bez DPH.
      V prípade ďalších dotazov, prosím, neváhajte nás kontaktovať.
      S pozdravom!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  29. Franc

    I purchase Langwich theme and AIT Multi Language plug in today! In theme, 1) I cant get slider image to show up on mobile device? 2) How do I activate MultiLanuage options for my website?

    Thank you,

    Franc Alonso

    1. Zlatko

      Hello Franc,
      thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

  30. Carline

    Hi,
    Get connected to 18,860 customers database of WordPress Technology from USA.
    Would you be interested in knowing more about it?
    If yes, I can send you test file and Additional information .
    Regards,
    Carline Vincent
    carline.vincent@techdrivegroup.com

    1. Zlatko

      Hello Carline,
      thanks a lot for your offer. We are sorry, we are not interesting for the moment. Should we change your decision we will contact you back.
      Thanks for understanding.
      Best regards!
      Zlatko

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Pre-sale Questions