Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7025)

  1. Pablo De Boeuf

    Hi!

    I´m Pablo de boeuf from argentina, I wan´t to know if in the directory+ theme i can put on the top of the category listing the featured listing. And if i can change the background color for example in order to highlight them.
    If i can´t use paypal or the gateways that the theme provide, can i put other link Cash, Bank Transference or Check?

    Really Thanks!

    1. Zlatko

      Hello Pablo,
      thanks for interesting in Directory+ theme. Yes, you can use features listing (items) that are going to be displayed on the top (above the list of the displayed results): https://www.ait-themes.club/doc/featured-items/.
      Secondly, i am not sure whether i have understood you correctly. If you are intended to change the background of the features items – you need to perform some theme customization. In such a case i would advice you to follow the instructions in a knowledge base: https://www.ait-themes.club/knowledgebase/. Anyhow featured items have some design marking in order to distinguish them from the rest of items.
      Thirdly, PayPal payments and PayPal subscription and Stripe Payments plugins are available at the following URL’s where you can find the whole list of all compatible plugins: https://www.ait-themes.club/wordpress-plugins/#directory . There is no option to create the other payment gateways without customizing the theme/plugin.
      Thanks for understanding.
      Kind regards!
      Zlatko

  2. Andrea

    Good morning, a pre-sale question: if i purchase the full membership at 99$ for the first year, how much will I have to pay starting from the second year? thanks

    1. Zlatko

      Hello Andrea,
      thanks for asking. After one year in order to prolong an access to product updates and support forum you are free to decide to renew your subscription still for the same price.
      Kind!
      Zlatko

  3. Fab

    Hi,

    i am trying to renew my subscription but for some reasons the procedure gets stuck by using the credit card. I get to the 3D Secure page but the page is blank.

    Is there a way to pay directly with Paypal instead?

    Thanks,

    Best regards
    Fab

    1. Zlatko

      Hello Fab,

      thanks for your message. Please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 -> it looks like you should contact your bank office directly.

      Secondly,
      we are sorry, no PayPal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for your message. Perhaps some issue with the server, anyhow please have a try once again. Should the troubles still persists, please contact us back.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for interesting in our products. You can find all the compatible plugins at: https://www.ait-themes.club/wordpress-plugins/#translated-multilingual-themes . AIT Elements Toolkit and AIT Shortcodes comes included with the full version of the theme. Should you be interesting to get an access to all the rest of plugins, please consider Full Membership package that comes with the following benefits: https://www.ait-themes.club/full-membership/ for a special price $99,- excl. VAT if applicable.
      Best regards!
      Zlatko

  4. Daniel

    Hola quería saber si comprando todos los temas también vienen incluidos los plugin que nesecito para que funcionen correctamente.
    Yo voy a usar espesíficamente el hoteliur pero quiero comprar todos.
    Agradceré su pronta respuesta.
    Saludos
    Daniel

    1. Zlatko

      Hello Daniel,

      thanks for interesting in Full Membership package. It covers all of our themes, plugins and assets: https://www.ait-themes.club/full-membership/

      Secondly,
      theme has integrated a 3rd party developer’s plugin: easyreservations.org
      We’d like to inform you that there is an issue with the new version of plugin easyReservations and our themes which support this a 3rd party developer’s plugin.
      We are working hard to fix incompatibility with new version asap in all supported themes (within coming days).
      Meantime, we recommend to do not update easyReservations plugin to latest version 4 where were made many changes in the core of plugin. Changes cause incompatibility problem with our themes and necessary is redesign and fix compatibility in all themes which support easyReservations plugin.

      If you have already updated plugin to version 4, we recommend you to contact plugin developer to get previous version of plugin which works with our themes well.
      Official plugin website: http://easyreservations.org/

      Thanks for understanding.
      Kind!
      Zlatko

  5. Daniel

    Hola, estoy tratando de comprar la oferta de todos los temas y me envía el error “Do Not Honor” al finalizar el proceso de compra.
    Espero su respuesta, puesto que necesito una plantill para un cliente

  6. Gustavo Llermaly

    Hello, My subscription just expired and I couldnt update the only theme I downloaded (One) that has a serius bug that I reported.

    I know im not a member now but I think its fairto let me update the template to fix this bug.

    Please send me the updated version or allow me to update using the updator before you close my subscription.

    Regards

  7. Pablo Solís

    hola, quería comprar el theme event guide, descargue la versión gratuita, pero esta no trae la posibilidad de agregar eventos.
    ¿Hay alguna forma de tener una demo del panel de administración de este theme con todos sus complementos habilitados antes de comprar?

    1. Zlatko

      Hello Pablo,
      thanks for interesting in our products. Event Pro custom post type is available after plugin installation and settings: https://www.ait-themes.club/wordpress-plugins/events-pro/
      Although Full demo admin is not available, you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Roy,
      thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

  8. Maria

    Hello, I am interested in buying your events guide theme along with a number of plugins. However I am looking to make few adjustments, the following are the main ones

    1) Customize overall colors to brand colors
    2) Add additional events and category items
    3) Remove public login, restricted to admins only
    4) I have 3 times of entertainment, so I’d like to create 3 listings for Events, Activities and attractions. Each type will be accessible from the top banner drop-down.

    Besides installation. Do you offer such customization services? If not can i edit and adjust it on my own?

    Kind regards,
    Maria

    1. Zlatko

      Hello Maria,
      thanks you for interesting in our products and for asking.
      1) yes, you can easily manage color settings in Theme Option in theme administration: https://www.ait-themes.club/doc/theme-options/
      2) it’s possible by using Events Pro plugin, please follow the instructions at: https://www.ait-themes.club/documentation/#events-pro-plugin and https://www.ait-themes.club/doc/global-options-for-item-category-and-location-2/ , https://www.ait-themes.club/doc/assign-items-to-categories-and-locations-2/
      3) login widget is not available from theme installation, anyhow you can add it at anytime: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/
      4) yes, you can categorize events pro custom post types: https://www.ait-themes.club/doc/set-up-your-event-pro-post/

      Installation procedure is described at: https://www.ait-themes.club/documentation/#installation

      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.

      Thanks for understanding.
      Kind regards!
      Zlatko

  9. Thomas

    Hallo,

    tried to install 2 Themes (directory and business). With both I have a problem on a fresh WordPress Version install.
    Buiseness Theme: I get an error in the backend. Directory Theme: WordPress Asked me, if I’m sure to do that, and then nothing happens.

    Greetz
    Thomas

    1. Zlatko

      Hello Thomas,
      thanks for your message. Please check out the following article in knowledge base: https://www.ait-themes.club/knowledge-base/i-cant-install-theme-wordpress-says-just-are-you-sure-you-want-to-do-this/
      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,

      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hi there,
      thank you for asking. Yes, we have already decided to create Real Estate template during this year. Please stay tuned 🙂 we’ll keep you unformed via newsletter if you subscribe.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Gabriela,
      thanks for asking. After theme installation the current content/customization will be replaced by the theme you install.
      Kind regards!
      Zlatko

  10. Paul

    Hi, I’m interested in your business finder theme. However the free version doesn’t have enough functionality to allow me to explore if it will do everything I need it to do. If I paid for a years membership and the theme doesn’t achieve what I want it to do – can I get my money back?

    Also what happens after the 12 month membership expires? Will I no longer get updates for the theme and basically be forced into having a membership every year to keep the theme up to date? If so, how much would the renewal be?

    1. Zlatko

      Hello Paul,

      thanks for interesting in our products and for asking.
      1) Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      2) After 12 months you are free to decide to prolong or renew at any time your membership for the same price. YOu’ll get an access to product updates and support forum.
      Best regards!
      Zlatko

      1. Paul

        Thanks for coming back to me. It’s cheaper for me to purchase the membership than the theme and plugins individually. Is the 10 day money back guarantee applicable for the 12 months membership package if the theme doesn’t achieve what I need it to do?

        1. Zlatko

          Hello Paul,
          thanks for getting back on this. Yes, we guarantee 10 days money back on each of our products, even on Full Membership package.
          Best!
          Zlatko

    1. Zlatko

      Hello Thomas,
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Dick,

      thanks for asking. You should go to Theme Administration -> Theme Option -> section Admin Branding: https://www.ait-themes.club/doc/theme-options/

      Should you encounter further theme-regarding issues, I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Kind!
      Zlatko

  11. Александр

    Здравствуйте! Я на сайте поставил форму обратной связи, но отправка не происходит, т.к. пишется, что “Обязательные для заполнения поля (Emal Subject, Email Content) не установлены в элементе контактной формы. Может нужно закачать на сайт плагин Contact Form и там все настроить? Или я, что-то не выставил где-то на сайте в другом месте?

    1. Zlatko

      Zdravstvujte,
      thanks for your message. Please check out the documentation at: https://www.ait-themes.club/knowledge-base/how-to-create-contact-form/

      I’d like to also kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or
      feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

  12. Tomislav Miletic

    Hi! I am interested in your Directory plugin. I think this is my second time to ask this, i was allready about to buy, but then a client went the other way. Anyhow, now i have a project. We have clients who are doctors, and they do beauty treatments. HOW do i use your plugin in my website to show only one category, with different locations?

    I dont want people to have to choose a category, when there is only one and that is Hyaluron treatments. I hope you understand what i need.

    1. Zlatko

      Hello,
      thanks for asking. Please have a try free demo version of the theme, you should get the coupon code posted via newsletter.
      Best!
      Zlatko

    1. Zlatko

      Hello Pierre,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  13. Karla Linares

    Hi,
    I bought the membership to download unlimited themes. However they are not charging me extra?
    I thought when I purchased 2016 I could have access at all times?

    1. Zlatko

      Hello Karla,
      thanks for asking. Each of our products comes with an access to updates and support forum valid for a 1 year, anyhow you can re-use them for unlimited times and for as long as you want. After 1 year you are free to decide to prolong or renew at any time your subscription for the same or lower price if available.
      Kind!
      Zlatko

  14. Hans

    Hi! What about AIT Themes and the upcoming GDPR? Will / are the Themes fullfill this requirements? E.g.: In the Google Maps Maps Module there is no support for Shariff Wrapper, which will be an essential need for fullfilling the GDPR.
    Kind regards
    Hans

    1. Zlatko

      Hello Hans,

      Unfortunately it is not possible – the theme dont have an option to do that.
      Please contact some local web developer to change directly inside source file.

      Anyhow,
      Thank you for your feedback and great feature ideas for our products. All new suggestions are being added to our list of ideas which we analyze further and the most wanted features are being implemented into our products.

      Have a nice day.
      Best!
      Zlatko

  15. Jochen Schlicht

    Good morning,
    where can I send my refund email, when I do not want to use your theme club and want the refund within the 10 days?

  16. Luis Manuel Ortiz

    Today I have renewed muy account (full member) for 99$ (will expire on May 2018), however I hece created a new account. I only need one account. Can you cancel the second one and apply the payment to the renewal? Thanls

    1. Zlatko

      Hello Luis,

      thanks for your message. There is an option to deactivate the payment and refund within 10 days from the purchase. Please confirm whether you are intended to ask refund the latest payment ($99,-) and consequently you should be able to purchase Full Membership again in the future when ends the previous one you have purchased last year (in May) for the current price.

      Best!
      Zlatko

  17. Brian Harkin

    Hi I want to modify the business listing page in Food Guide, I want to move the gallery components to just under the Main text. IS this possibl e using the admin or does it need to be done in the page code / template

    1. Zlatko

      Hello Brian,
      thanks for asking. You should be able to change the layout in theme administration without coding – if i have understood you correctly. For detailed info please have a look at the documentation: https://www.ait-themes.club/documentation/#foodguide-documentation and
      https://www.ait-themes.club/documentation/#video-tutorials-for-ait-themes
      https://www.ait-themes.club/documentation/#video-tutorials-for-ait-directory-themes
      Hope it will help.
      Best!
      Zlatko

    1. Zlatko

      Hello Arthur,
      thanks for asking. It depends on the others projects that may came with the higher priority. Currently we have in our plan to create and release for the market the theme for real estate business.
      Anyhow, we’l consider your request and make decision.
      Best regards!
      Zlatko

  18. Hans

    OK. I already did that by myself. 😉 Wasn’t that big deal at all. Fun Fact: Shariff Wrapper works with every other part of Cityguide.

    But, you didn’t answer my question about the GDPR. Are the AIT Themes fullfilling the GDPR compliance requirements? GDPR compliance will be EU wide law within 25th May 2018. It’s important to knew before I renew.

    1. Zlatko

      Hello Hans,
      thanks for getting back on this. It should be solved depending on the precesses you use. Could you please provide us of the name of the theme that run your website?
      Best!
      Zlatko

      1. Hans

        Hi Zlatko, by now I’m using the following AIT Themes and Plugins
        – Directory Plus
        – AIT Announcements Bar
        – AIT Elements Toolkit
        – AIT Get Directions

        Short note: Directory+ works with Shariff Wrapper, Get Directions doesn’t work with Shariff Wrapper. So I edit Directions by myself to make it work with Shariff Wrapper. If you like, I can send you my modifications.

        Hans

        1. Zlatko

          Hello Hans,
          thanks for your reply.

          Regarding GDPR compliance requirements – we are intended to implement it within coming weeks and we also publish a blog post that will be sent to our clients via newsletter.
          Secondly,
          it should be interesting for us if you share your modification, anyhow i have already consulted it with our developers team in order to consider it and improve the code.

          Thanks for your understanding.
          Kind regards!
          Zlatko

    1. Zlatko

      Hello,
      how could we help you?
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

  19. Marcin Kozyra

    Does your full membership provide lifetime updates?

    Also is there a way to integrate buddy press into evenguide theme?

    1. Zlatko

      Hello Marcin,
      thanks for asking. Full Membership comes with an access to product updates and support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price: https://www.ait-themes.club/full-membership/
      Secondly, we have no theme that would be integrated with BuddyPress plugin.
      Best regards!
      Zlatko

  20. Martin

    Hi, do you have an example for the multilingual implementation of the directory theme? I can’t find any in your demo. Thanks, Martin

  21. Roberto de Sousa

    Hi,
    For the multilingual theme, How do I costumize my language which is not included in the theme?

    Thanks for reply.

  22. Jens Mortensen

    Hi.
    Im working at exlibro.se and are now in charge of creating a better homepage then what we have!
    Im thinking of creating one from your themes and plugins!. The minimum we need is to have a listining of all our “Courses” aka “events” and a page that can filer out the events on different terms like which area the seminar is about or what speaker will do it or what city the event will be in!

    I would also have a similar section about our speakers so people can read more about our speakers and see a list of all events that this speaker will host and on event pages they can book the seminar and will then get a bill mailed to them.

    Later the vision is that each customer will get a login on our page where the can log in and see upcoming booked events and also see future events and the should easily be able to book a new event in their area of interest and so on!

    Which theme and plugins would you recomment for us to use!? I think we will buy the 99$ package from you if you have themes and plugin that would fit our needs!

    /Jens

    1. Zlatko

      Hello Jens,
      thanks for your message. We are sorry, no one of our directory themes nor plugin offers an option to register for visitors in order to give them ability to check the events. The content is visible for each visitor.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking.
      One Time Fee active checkbox means that you’ll pay for the product one time and you’ll get lifetime access to product updates and support forum. Unfortunately currently we do not have such a product available for the market.
      Best!
      Zlatko

  23. Roberto de Sousa

    Can you please advice the theme that is installed with the built-in language. How do I add/configure language that is not included in the themes?

    Cheers,

    Roberto

    1. Zlatko

      Hello,
      thanks for asking.
      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages or products in our club -> it’s possible when you are logged in our system.
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership (in case when you decide for Full Membership)
      – after the period of 12 months you can still continue using our products – no restrictions, once you are intended to get an access to further product updates, you should consider renew or prolong your membership after 1 year for the same price.

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best!
      Zlatko

  24. Christos Kouvousis

    We planing to buy a Them but our provider dont supports > are not supported by us, ImageMagick and SPL. > please let us know if we can precede with installation ? if not then let us know any alternative solution regards

  25. Daniel

    Hello,
    I’m setup to set up the hoteliur template and I’m a bit lost.
    You could guide me where I can get the documentation of the template since the one provided on the website is very scarce. (if possible in Spanish)
    My intention is that the site is the same as in the demo but with the contents of the hotel for which I am working.
    I would appreciate a quick response.
    Thank you in advance.
    regards
    Daniel

    1. Zlatko

      Hello Daniel,
      thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Secondly, we are sorry, we have the documentation available only in English.
      Best!
      Zlatko

  26. Ramakant Purohit

    Hello, I like your theme Event Guide very much but i need that it should support Buddypress means Groups can create event and can invite friend to join that event with paid or free.

    Is this possible to execute in Event Guide Theme

    1. Zlatko

      Hello Ramakant,
      thank you for interesting in Even Guide theme. Unfortunately the template is not compatible with BuddyPress plugin with mentioned functionality.
      Kind!
      Zlatko

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