Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7593)

    1. Zlatko

      Hello,

      thanks for interesting in our products. Yes, Full Membership offer ($99,- excl. VAT if applicable) includes all of our themes, plugins and assets: https://www.ait-themes.club/full-membership/

      Best regards!
      Zlatko

    1. Zlatko

      Hello,

      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Thanks for understanding.
      Best,
      Zlatko

  1. Luiz Bedoni Junior

    Good Morning !
    I have a website project for bookings of shawls in 2 countries.
    I wonder if to put several shawls to be rented this is possible?

    1. Zlatko

      Hello,
      thanks for asking. I am no sure whether i have understood you correctly. We are sorry, no one of our theme uses booking system except the following templates that can have integrated a 3rd party reservations plugin:
      http://www.easyreservations.org :
      – https://www.ait-themes.club/wordpress-themes/hoteliour/
      – https://www.ait-themes.club/wordpress-themes/gourmet/
      – https://www.ait-themes.club/wordpress-themes/anchor/
      – https://www.ait-themes.club/wordpress-themes/coffeebar/
      – https://www.ait-themes.club/wordpress-themes/ristorante-2/
      – https://www.ait-themes.club/wordpress-themes/beachclub/
      – https://www.ait-themes.club/wordpress-themes/hair/
      Best regards!
      Zlatko

    1. Zlatko

      Hello Luiz,
      thanks for asking. Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee.
      Please kindly note that reservations system is no included as we are not an author:

      Here is the the list of themes compatible with AIT Languages plugin that come with integrated a 3rd party developer’s booking plugin http://www.easyreservations.org :
      – https://www.ait-themes.club/wordpress-themes/hoteliour/
      – https://www.ait-themes.club/wordpress-themes/gourmet/
      – https://www.ait-themes.club/wordpress-themes/anchor/
      – https://www.ait-themes.club/wordpress-themes/coffeebar/
      – https://www.ait-themes.club/wordpress-themes/ristorante-2/
      – https://www.ait-themes.club/wordpress-themes/beachclub/
      – https://www.ait-themes.club/wordpress-themes/hair/
      we’d like to inform you that there is an issue with the new version of plugin easyReservations and our themes which support this a 3rd party developer’s plugin.
      We are working hard to fix incompatibility with new version asap in all supported themes (within coming days).
      Meantime, we recommend to do not update easyReservations plugin to latest version 4 where were made many changes in the core of plugin. Changes cause incompatibility problem with our themes and necessary is redesign and fix compatibility in all themes which support easyReservations plugin.

      If you have already updated plugin to version 4, we recommend you to contact plugin developer to get previous version of plugin which works with our themes well.
      Official plugin website: http://easyreservations.org/

      Thanks for understanding.
      Kind!
      Zlatko

  2. Katja Schmidt

    Hello, I have some questions:

    1. is it possible with the full membership to manage access to 2 or 3 usergroups (the search results)

    2. is it possible to create different search forms for each user group, (taxinomies), I mean that different user groups will displayed different search results

    Best regards and thanks before

    Katja

    1. Zlatko

      Hello Katja,

      thanks a lot for interesting in our products. We are sorry, no one of mentioned above features is available by default.

      Best!
      Zlatko

  3. stacie

    I’ve tried purchasing the full membership offer $99 twice… but keep getting error. Please check if my payment went through and advise
    thanks Stacie

    1. Zlatko

      Hello Stacie,
      thanks for your message. There is no user not registration with the email you have used for this comment. I am not able to confirm you whether your payment has been proceed or not. Anyhow:
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9
      Thanks for understanding.
      Kind regards!
      Zlatko

      1. SECRET007

        Wchodzę na moje konto mam status full membership ACTIVE. Pieniądze z konta mi pobrało, ale na zgodnie z punktem 3. NIE DOSTAŁEM żadnej wiadomości na email ( ani witamy, ani też potwierdzenie płatności ) .
        Martwię się bo mimo że mam Active to dalej wchodząc na obojętnie jaki dział jest napisane dołącz aby pobrać ( zapłać ) czyli nic nie mogę pobrać.
        Dlaczego tak się dzieje i kiedy będę miał dostęp do produktów?

        1. Zlatko

          Hi there,
          thanks for your message. As I have checked your account at: https://system.ait-themes.club/admin/customers/detail/44494 i have found out that you have been already able to download desired products.
          Enjoy them.
          Kind regards!
          Zlatko

    1. Zlatko

      Hello,
      thanks for your compliments and for interesting in our products.

      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.

      You should consider to test both products: theme and the plugin
      – https://www.ait-themes.club/wordpress-themes/event-guide
      – https://www.ait-themes.club/wordpress-plugins/events-pro/

      Thanks for understanding.
      Best regards!
      Zlatko

  4. Remo

    Which templates can be used with an integrated page constructor or is it available separately? I can not find indications in the features
    I have purchased a subscription with you

    1. Zlatko

      Hello Remo,
      the following templates comes with built-in page builder:
      https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Kind regards!
      Zlatko

  5. nelson reads

    Hi, I like your themes and I wanna buy 99$ Full membership but I also want to know about your money back guarantee policy, what is the policy? will I get full refund if Im not satisfied or partial? thanks

    1. Zlatko

      Hello Nelson,
      thanks for interesting in our products. We offer 10 days money back guarantee service: https://www.ait-themes.club/terms-of-use/ . No problem.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Francesco,
      thanks for asking. The package comes with an access to product updates and support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price, no problem.
      Kind!
      Zlatko

  6. jeffrey

    i can’t pay for unlimited ! tried about 10 times. card is fine, money there – any idas ??
    my bank checked with me that i was trying t buy and i confirmed
    they say problem your end
    thanks

    1. Zlatko

      Hello Jeffrey,
      thanks a lot for interesting in our product/s.
      The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      Anyhow,
      the payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      I hope it will help.
      Sincerely!
      Zlatko

  7. Andreas

    hi, i’ve noticed in the demo of business-finder+ that rss for items does not show the featured image as thumbnail in the rss.
    for wordpress posts it does, for business-finder items it does not. Is this something that you plan to fix?

    1. Zlatko

      Hello Andreas,
      thanks for asking. We are sorry our theme do not manage item feeds in any way. Available may be only general wordpress links to access feeds https://codex.wordpress.org/WordPress_Feeds
      From our site we do not manipulate with them.
      Kind regards!
      Zlatko

  8. Ganna

    Dear AitThemes team,

    I fell in love with your Langwitch wordpress theme. It looks like the theme I was looking for soooooo long time. I need to clarify some questions:

    1) Can Langwitch theme support English and Russian version on my website?

    2) Is it Polylang plagin compatible with ready Russian language?

    3) Are ALL sliders, pictures and other additional things like “most popular” supported on English and Russian?

    4) We don’t want our competitors know where we took this theme and use the same one. Can the information like “developed by” be removed?

    5) We see the Langwitch demo and there is examples for English version only. Does it mean that other languages version will look the same way as the example in English, or other languages version will be much more simple?

    6) Is website width could be changed for laptop in the Langwitch theme ? (because our competitor website is a little bit wider and we need the same, for example https://immigrantinvest.com )

    7) Can we make blog text font a little bit darker and bigger in Langwitch theme?

    8) In Langwitch demo for smartphone the main menu is fully opened (we see the whole structure as a big opened list of items). Can the main menu in smartphone be more compact like here https://immigrantinvest.com )?

    9) Can we hide shopping cart at the top header of the page and place our phone number instead?

    10) Do you provide customization services for Langwitch theme in case our developer will have some issues with it?

    Thank you very much.

    Bast regards,
    Ganna Fesenko

    1. Zlatko

      Hello Ganna,
      thanks a lot got your compliments and for questions:
      1) Yes, you can extend theme localization with a Russian by using AIT Languages plugin: https://www.ait-themes.club/multilingual-support/. Here is how to: https://www.ait-themes.club/documentation/#multilingual-options
      2) Polylang plugin is not compatible, the theme uses own settings and supports AIT Languages plugin
      3) Yes, the plugin supports Revolutions slider and images but please kindly also note that we do not perform the testing on compatibility with the rest of 3rd party developers plugins.
      4) Yes, please check out in Theme Option the section Admin Branding: https://www.ait-themes.club/doc/theme-options/#admin-section
      5) The way that the website has the look depends on you. Once you decide to add the new language the content should be translated manually.
      6) Yes, you can manage it in Theme Option in the section General: https://www.ait-themes.club/doc/theme-options/#general-section
      7) Yes, you can use any of predefined fonts in the section Typography: https://www.ait-themes.club/doc/theme-options/#typography-section
      8) We are sorry, there is no such an option
      9) Shopping cart is shown just after installation WooCommcerce plugin and settings. Once you are intended to display the phone number you should customize a theme a little bit.
      10) We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best regards!
      Zlatko

  9. Michal Pagac

    Dobry den

    chcem sa opytat, uistit.
    Chcel by som skusit robit web stranky cez wordpress a predavat ich konečnym uzivatelom.

    1. ked kupim uplne členstvo, cena je za rok ? mam pristup k vsetkym temam a pluginom na vasej stranke ? nemusim uz nic od vas nasledne kupovat ?
    2. Mate temy ktore v sebe obsahuju aj plny, funkcny eshop bez dalsich poplatkov ? napiste mi prosim nazov Vasej naj temy s eshopom.
    3. mozem pouzit hociktorutemu xy krat bez toho ze by som vam musel nieco platit ?
    4. ako viem aka tema je v Slovencine ? V slovencine sa rozumie ze ked budem pracovat vo wordprese tak menu a vsetko bude v Slovencine ?
    5. aky baliček resp co vsetko mi odporucate kupit ?

    Dakujem.
    s pozdravom
    MP.
    0903586085

    1. Zlatko

      Dobry den Michal,
      ďakujeme za prejaveny zaujem o nase produkty.
      1. cena za uplne clenstvo je za pristup ku aktualizaciam a zakaznickej podpore pocas 1 roka. V cene je zahrnuty pristup k sablonam, pluginom a grafikam.
      2. nasledujuce sablony plne podporuju WooCommerce plugin pre on-line predaj: https://www.ait-themes.club/wordpress-themes/#woocommerce bez ďalších poplatkov za štandardné služby
      3. ano, lubovolny produkt mozete pouzit pre neobmedzeny pocet web projektov, instalovat na lubovolnu domenu/hosting atd.
      4. nasledujuce sablony su kompatibilne s AIT languages plugin vdaka ktoremu mozete jednoducho nastavit slovenske prostredie pre administraciu a front-end taktiez: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes , plugin: https://www.ait-themes.club/multilingual-support/ . Dokumentacia je dostupna tu: https://www.ait-themes.club/documentation/#multilingual-options
      5. ak som spravne pochopil, Vasou cinnostou je aj tvorba webovych stranok pre Vasich klientov a preto jednoznacne doporucujem balicek Full Membership, ktory je dostupny s nasledujucimi vyhodami:
      https://www.ait-themes.club/full-membership/
      Pekny den!
      Zlatko

  10. Itxaso Lizuain

    I Want to buy the Event Guide Theme, but would like to have a demo pass to make some test. Is it possible? Thank you!

    1. Zlatko

      Hello,
      thanks for contacting us.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Best!
      Zlatko

    1. Zlatko

      Hi there,
      thanks for your message. Could you please provide us of your purchase code or user name as we are not able to trace up your account by using the email.
      Best!
      Zlatko

  11. Itxaso Lizuain

    Please, I have unwittingly activated the installation service and it was not my intention. I just wanted to download the theme to be able to start working and I do not see it.

  12. Itxaso Lizuain

    I want the money back, please. This is not the service I expected. I want to buy the template through Themeforest that has never given me problems. Thank you

    1. Zlatko

      Hello,
      please provide us of your purchase code or user name as we are not able to trace up your account by using the email.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for interesting in our product.
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.
      Best regards!
      Zlatko

  13. Ganna

    If I buy full membership to download one theme and you mentioned that it is not one time fee, does it mean that after one year I will need to pay you more for this particular theme?

    1. Zlatko

      Hello Ganna,
      thanks for asking. Full Membership covers an access to updates of all of our themes, plugins and assets and access to support forum valid for a 1 year. After this period you are free to decide to prolong your subscription for the same price, there are no other hidden fees: https://www.ait-themes.club/full-membership/
      Best!
      Zlatko

    1. Zlatko

      Hello Laurie,
      thanks for asking. Yes, it is possible in page builder section in the theme administration: https://www.ait-themes.club/doc/using-page-builder-video-tutorial/
      Kind regards!
      Zlatko

    1. Zlatko

      Hi there,
      we are sorry, we have no front end editor.
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Best regards!
      Zlatko

  14. Marko

    Hello,

    I have purchased subscription and it has expired.

    Why am I not able to download versions until my subscription has expired?

    That is not fair!

    You have enabled me to download what I paid for. I don’t need updated versions or support (which is not very good). I only ask to get what I paid for.

    Regards,
    Marko

    1. Zlatko

      Hello Marko,
      thanks for your message. It’s our core business to keep all of our products up-to-date. The old previous versions are not available as they are not working correctly and/or not compatible with the latest WordPress CMS version.
      Thansk for understanding.
      Kind regards!
      Zlatko

  15. emmanuel

    I am using the business finder+ theme for a project in Nigeria, and we do not use paypal, or stripe gateways. i need to know if you can help me with installing a plugin of a payment gateway that is supported in Nigeria, it is called paystack https://paystack.com/
    I need to know quickly. thank you.

    1. Zlatko

      Hello Emmanuel,
      thanks for asking. We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. We are sorry, there is no such a feature available by default. To check out the plugin settings please visit: https://www.ait-themes.club/documentation/#special-offers-plugin
      Best!
      Zlatko

  16. German

    Hello,

    I am a Premium customer and I have a question.
    I have a client who needs to create a database of people who subscribes to an event or newsletter, and then download that in an Excell or CSV file.
    Is this possible?

    I am thinking to install the theme GOURMET, how can they retrive data of the people who subscribe to a newsletter or event there?

    thank you
    German Ferreira

    1. Zlatko

      Hello,
      thanks for asking. We have not tested a 3rd party developer’s plugins for newsletters. Anyhow there should be some experience based on customers feedbacks, therefore feel free to contact our support forum directly at: https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Emil,

      thanks a lot for asking and interesting in Gourmet theme. Yes, no problem, the template comes integrated with WooCommerce plugin (compatible design, functionality and the language support). Feel free to check out the following instructions: https://www.ait-themes.club/knowledge-base/how-to-set-up-online-store-e-shop/

      Best regards!
      Zlatko

    1. Zlatko

      Hello Denise,
      thanks for interesting in our products. Yeah, Full Membership subscription comes with an access to product updates and support forum valid for a 1 year. After this period you can prolong or renew your package for the same price: https://www.ait-themes.club/full-membership/
      Best!
      Zlatko

  17. Marisol Yo

    Hola hace tiempo compre una plantilla y la verdad que perfecto, lo que hoy no sé qué pasó pero tengo un error en el helader con algo del slider y
    me gustaría que me ayudarais a solucionarlo. Gracias un saludo

    1. Zlatko

      Hello,
      Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Should you problem persists, please try to deactivate a 3rd party developers plugin and check the website again.

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Please kindly note that Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.
      Best!
      Zlatko

  18. Aaron Shaffier

    I just purchased the city guide theme from theme forrest. I didn’t realize I could purchase a whole package from you. Is there anyway to get the package for less since I already bough the theme?

    1. Zlatko

      Hello Aaron,
      many thanks for purchasing one of our products. If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: http://goo.gl/6J8KSP
      Please do not forget to mention also the reason of your refund request.
      Kind regards,
      Zlatko

  19. Marisol

    Hola, tengo problemas con mi plantilla me pone este error:
    Uncaught TypeError: jQuery(…).find(…).bxSlider is not a function
    at initEasySlider ((index):390)
    at (index):385
    at dispatch (jquery.js?ver=1.12.4:3)
    at r.handle (jquery.js?ver=1.12.4:3)

    El slider de mi web no me funciona! como puedo arreglarlo!
    Mi plantilla se llama: Langwitch.

    Necesito ayuda!! Gracias

    1. Zlatko

      Hi again,
      please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-63/#comment-17119
      Best!
      Zlatko

  20. Raison

    Hello
    to with a doubt, wanted to see how I do it ithttps: //preview.ait-themes.club/theme/directory2/home-page/home-v4-2/, When you are on the page, there is a first choice and two images with written details. The image on the left has a city. and the other right, calendar type for events, wanted to see and how I do, what is in the two photos, how to put them on my site these option?

    1. Zlatko

      Hi there,
      thanks a lot for interesting in Directory+ theme:
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      or
      feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Marisol,

      Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to try deactivate a 3rd party developers plugin and check out the results.

      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ , where you should provide us of AIT SysInfo report generated by using the plugin: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/

      In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.
      Best!
      Zlatko

  21. alia

    hi , a question about Food Guide theme,
    as i read comments, does theme support different payment gateways? we are not interested papal or other common gateways. we like to connect all payments to a custom wooCommerce bank gateway

    1. Zlatko

      Hi Alia,
      thanks for asking. Yes, theme supports the following payment gateways for selling user’s packages:
      – https://www.ait-themes.club/wordpress-plugins/paypal-payments/
      – https://www.ait-themes.club/wordpress-plugins/paypal-subscriptions/
      – https://www.ait-themes.club/wordpress-plugins/stripe-payments/
      If you are intended to sell online products from your e-shop, you can extend the theme with WooCommerce plugin and gateways, no problem. Please kindly note you can’t sell the packages by using those gateways: https://www.ait-themes.club/doc/how-to-create-package-assign-permissions-and-set-price-in-directory-type-theme/
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9
      Hope it will help.
      Best!
      Zlatko

  22. Melody Costa

    Hi There

    How do I send your company an email?

    I have has some trouble trying to upload a theme to my wordpress and I would like to know if the plan that I have meets the sever requirements.

    https://ca.godaddy.com/hosting/windows-hosting#compare

    I have the basic plan. Please get back to me as soon as possible.

    Thanks

    1. Zlatko

      Hello,

      thanks for your message. Please have a look at the following instructions https://www.ait-themes.club/doc/hosting-requirements/ , perhaps it would be the best solution to contact directly your hosting provider in order to offer to you the solution regarding hosting plan.

      Regarding how to contact us:
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Kind!
      Zlatko

  23. SECRET007

    Good day.
    I bought an annual membership yesterday but I do not have access at all.
    When can I expect a link with activation or when I will have full access to everything?

    1. Zlatko

      Hello,
      thanks for your message. As i have checked your account i have found out you have been able to login and download the products after posting this message.
      Anyhow, should you encounter any theme-regarding issue, Ait-Themes team is ready to help you with any question: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  24. Alexander Draganov

    Здраейте,

    Интересува ме дали изработвате wordpress сайтове?

    Става въпрос за онлайн магазин, продаващ “subscriptions” за Датска фирма в сферата на TV индустрията.

    Благодаря!

    поздрави,
    А. Драганов

    1. Zlatko

      Hi there,
      thanks for asking.
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and help users use the any of our products. If there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. We are sorry, we do not have this option but you could receive some special bonus if would try any of our products for free (free theme version). You’ll get an access to any of our product after registration in our system.
      Best!
      Zlatko

  25. Nikos Kavvadas

    Hi,
    i have account to your system but i want to renew my subscription by paypal or by bank transfer.

    Is that possible ?

    Please answer as soon you can.

    Thanks
    Nikos

    1. Zlatko

      Hello Nikos,
      We are sorry, no PayPal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Patryck,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  26. Nivaria

    hi, I saw that there is promotion “full membership” for 99$. this price is for the first year subscription and after i must pay 225$, or forever? thanks

    1. Zlatko

      Hello,
      thanks for asking and interesting in Full Membership package. After one year the price remains the same for all of our subscribers – you have an option prolong or renew your membership always for the same price. No problem.
      Kind regards!
      Zlatko

  27. Joanna Amilowska

    Good morning,

    is it possible to show the language flags permanently on the website and not only when driving over with the corn pointer?

    Thx.
    Joanna Amilowska

    1. Zlatko

      Hello Joanna,
      thanks for asking. Once you start adding the content of desired languages on the front-end you can see the flag and abbreviation of the currently selected languages. The flag is displayed permanently.
      Best!
      Zlatko

    1. Zlatko

      Hello Liz,
      thaks for your message. We offer some services regarding client’s sites and you can find them at: https://www.ait-themes.club/services/
      Best!
      Zlatko

  28. Kim

    I have the free version of City Guide and thinking about jumping up in level. Can you disable the header map on pages other than the homepage? I want it on the homepage but not other posts. Also can I zoom in to have the map tighter or will it just default to a broader map. I would like it tighter when people access the site. I see you are running a special on all themes. Anything deals on just the one theme?

    1. Zlatko

      Hello Kim,
      thanks for your questions:
      – yes, you can set header map for each page separately (disable/enable, etc)
      – you can also set the different parameters: https://www.ait-themes.club/doc/header-map-element/
      – we are sorry, we have no other special offers available for the moment except the one regarding Full Membership package
      Best regards!
      Zlatko

    1. Zlatko

      Hello Jonathan,

      thanks for asking. We are sorry, the theme is not compatible with Buddypress plugin.
      Secondly,
      we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”

      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Luis,
      thanks for asking and interesting in Full Membership package. The subscription gives you an access to support forum and product updates valid for a 1 year. After this period you are free to decide to prolong your membership for the same price: https://www.ait-themes.club/full-membership/
      Kind!
      Zlatko

Leave a Reply

Your email address will not be published. Required fields are marked *

Your comments help us to improve our products and services so we keep recording them. We use the comment also for future reference. For further details please see our privacy policy

Pre-sale Questions