Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (6819)

  1. İsmail

    Hello. Sorry for my bad english. İf I buy Full Membership fot 99 Dollar, Can I Download all of themes,plugins, Languages ? Can I use them when ı want ? For example can I use it 4 years later ? And can ı use one theme to unlimited websites ?

    1. Zlatko

      Hello İsmail,
      thanks for interesting in Full Membership subscription. Yes, it covers all of our themes, plugins and assets. AIT Languages plugin that supports 27 languages is included: https://www.ait-themes.club/multilingual-support/#languages
      Secondly, you can re-use any of our products for unlimited web projects, domains etc. After one year you are free to decide to prolong or renew you subscription in order to get an access to product updates and support forum for the same price. No problem.
      Kind!
      Zlatko

  2. Jens Mortensen

    Hi. I have sent another ticket, but after researching further how to import items to businessfinder, I stil havent find the anser, but I have the SIt’s csv importer Version 1.6.

    I thougt that can be of big help for you to help me with this matter.
    I just want to get my site up and running and hopefully get some income and after it has, Ill be happy to buy updates of the themes and plugins I bought from you a couple of years ago. But before I do that I have to work with what I already bought a few years ago and try to make them earn some money, becaus eI have never really used any of the things I bought from you.

    1. Zlatko

      Hi again,
      the current plugin version is v2.9 thus the one you are using is outdated and not supported. You should consider to update it in order to get your site up and running.
      Thanks.
      Kind!
      Zlatko

  3. Jean-Luc Jean-Luc

    I want to install the food guide in french and english and spanish. With table reservations. and blog to publish recipts. we want the them , the plugins and the install service .

    1. Zlatko

      Hello Jean-Luc,
      thanks for your message. Theme comes as a single product available in English language by default. Once you are intended to extend language localizations you should consider AIT Languages plugin: https://www.ait-themes.club/multilingual-support/ . You can find the detailed documentation that describes how to set it up at: https://www.ait-themes.club/documentation/#multilingual-options
      Secondly,
      we are sorry, theme doesn’t use reservations functionality, moreover we have no plugin that would extend this features. Regarding the blog you can set it up very easy by a standard WordPress options and following our documentation at: https://www.ait-themes.club/documentation/
      We offer the following additional services related to websites: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Thanks for understanding.
      Kind regards!
      Zlatko

  4. Nifrash

    Hi I would like to purchase buy business finder theme but i have some question can please clear it.

    We have to some companies in to our web then these should show on Map like as it is showing for Jobs.

    When users click on any pin point (Company), It should display company Card information (Name, Address, Phone Number) including jobs availabe

    When we click on that company display card, it should redirect us to that company web page.

    We want to add one more label on Company Card Information as “Available Jobs” that we will enter ourselves from Admin Dashboard Interface Form.

    Under Company Search Map, Here should be cards for Categories with available number of company details as well as available Jobs.

    Unregistered users may view limited Company cards like 5 only , If they want to view more they have to register first.

    User Login and Employer Login

    1. Zlatko

      Hello,
      thanks for interesting in Business Finder+ theme. All mentioned above features are available except the 2 last ones – visitors can be registered in order to limit the number of companies they can view. Regarding counters functionality, please consider the following built in element: https://www.ait-themes.club/doc/counters-element/
      Anyhow, you should follow these instructions and articled if you are intended to start creating directory listing portal:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Best!
      Zlatko

    1. Zlatko

      Hello Christian,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  5. Christian Scheper

    Is there a possiblity of custom designing the item-post other than by modifying php files.

    same goes for search result page,
    i would like a 2/3 + 1/3 column, 1 for items in a grid of 3, 1/3 column for map on right

    1. Zlatko

      Hello Christian,
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hi there,
      thanks for asking.
      In fact it mostly depends on your demands on the design and the web functionality.
      If you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/directory-wordpress-themes-club/
      Please have a look at the following articles about how to run directory business as you might find them useful: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Best!
      Zlatko

  6. george stallsmith

    i need to pay you to help me move from the older business finder theme to the new business finder theme. Can you do that for me?

    1. Zlatko

      Hello George,
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best!
      Zlatko

  7. Arash

    Greetings,

    My name is Arash Barazandeh and I live in Iran. I’ve been working as a PHP developer on Intermediate level and working on WordPress localization for almost 7 years now.
    During these years I’ve worked with lots of WordPress themes like Kallyas, Industrial, TheBuilders, CargoPress, and many more themes, and thus I have a perfect understanding of the CMS and how to localize WordPress themes for RTL languages.

    I came to see your profile on Envato market while I was checking latest / trending products in WordPress category. Therefore I decided to contact you to seek an opportunity to have a small part in your team, if possible. I can provide full translation of products in Persian / Farsi language, and also full support for RTL stylesheets of products.

    Below are the links to some of WordPress themes that I have purchased and localized for RTL languages. If you need to check and assess my RTL skills, please feel free to have a look at these samples:

    http://demo.pyramidthemes.ir/wordpress/expeditor/

    http://demo.pyramidthemes.ir/wordpress/thebuilders/

    http://demo.pyramidthemes.ir/wordpress/consulin/

    http://demo.pyramidthemes.ir/wordpress/bokeh/

    http://demo.pyramidthemes.ir/wordpress/industrial/

    If you’re willing to discuss with me about my offer, please contact me via my email address.
    I’d be glad to hear from you soon.

    Regards

    1. Zlatko

      Hello Arash,
      thanks a lot for your message and offer. Unfortunately we are not interested in for the moment, should we change your decision we’ll contact you back.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,

      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  8. Nikos Kavvadas

    Hi,
    i send to you an email some days ago but I didn’t revived any answer!

    My question is: Is it possible to renew my subscription by bank transfer or paypal ?

    Please response to my message.

    1. Zlatko

      Hello Nikos,
      thanks for your message. I am sorry, i was able to trace up your latest email posted on 2015-09-09, anyhow:

      We are sorry, no PayPal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.

      Best!
      Zlatko

    1. Zlatko

      Hello Wanda,
      thanks for asking. After 1 year you can continue using our products even you will not prolong your subscription. Once you decide to get a access to product updates and support forum you have an option to re-new the subscription for the same price. No problem.
      Best!
      Zlatko

    1. Zlatko

      Hello Bill,
      thanks for interesting in Memorial theme. You can get it through the following page: https://www.ait-themes.club/wordpress-themes/memorial/

      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      Thanks for understanding.
      Kind regards!
      Zlatko

  9. Daniel

    Hola,
    Tengo que hacer un sitio multilenguaje para un hotel. ¿qué tema me recomiendan y cuanto me saldría?
    ¿Cuales serían las condiciones de la licencia?
    ¿Tengo que comprar algún plugin extra?

    1. Zlatko

      Hello Daniel,
      thanks for interesting in our products.
      The most popular theme of our portfolio for hotel business is Hoteliour WordPress theme: https://www.ait-themes.club/wordpress-themes/hoteliour/
      Once you are intended to create multilingual website you should consider AIT Languages plugin thanks to which back-end and front-end is available in any of the following languages: https://www.ait-themes.club/multilingual-support/#languages
      You can re-use theme for unlimited web projects and consequently sell your product to your clients – no problem. For detailed info please have a look at:
      https://www.ait-themes.club/license/
      https://www.ait-themes.club/terms-of-use/
      Hope it will help.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      We are sorry, no PayPal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Best!
      Zlatko

      1. YASSIR

        Thank you for your interest and your response to the questions
        Can I translate to Arabic by myself?
        Can I add other languages manually?
        Through translation additions
        I would like to join you with your wonderful price and very well done
        Excellent work .. A great effort … and continuous support
        I want a solution
        We will now join …
        Please, help me

        1. Zlatko

          Hello Yassir,
          thanks for your reply and for compliments.
          Please have a look at the following instructions how to add the new language: https://www.ait-themes.club/knowledge-base/translate-theme-and-plugins-on-your-own-without-using-ait-languages-plugin/
          Regarding the rest of languages – please have a look at the list of available languages that comes with AIT Languages plugin: https://www.ait-themes.club/multilingual-support/#languages
          Hope it will help.
          Kind regards!
          Zlatko

  10. Karl

    Hello
    I’m thinking of using your event theme for a site dedicated to sport.
    I plan to have a lot of sports in a lot of locations and so will need to be highly filterable. Something along the lines of filters you get down the side of Amazon or ebay to help find something.
    There will also be a lot of categories. e.g. individual sports, team sports
    Fitness, social, club, race
    Male, Female
    single event, Weekly, seasonal, etc
    Can this be done?

    Is this possible?

    1. Zlatko

      Hello,
      thanks for your message.
      Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind reagrds!
      Zlatko

  11. maximos

    hello i found ur theme food guide in themeforest i want buy but i want pay for u for add some features i want add delivery system for the restaurants and some small features or i want buy your theme and give u another theme for delivery food and u mix this and i will pay for you please leave to me your number for whatsapp or answer me thank you

    1. Zlatko

      Hello Maximos,
      thanks a lot for interesting in Food Guide theme. We are sorry, theme doesn’t use delivery system. Moreover we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Iwan,
      We are sorry, no PayPal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Iwan,
      We are sorry, no PayPal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Best!
      Zlatko

  12. Joseph Kwan

    We are interested in the FoodGuide WordPress theme. Just wonder what plugins you used for the demo site. Are all the plugins included with the package? Or we need pay additional for the plugins that go with the theme?

    Thanks.

    1. Zlatko

      Hello Joseph,
      thanks for interesting in Food Guide theme. You can find the list of al compatible plugins with Food Guide theme developed and supported by our team at: https://www.ait-themes.club/wordpress-plugins/#foodguide . You can find all plugins uses in demo preview page by checking them in main menu -> plugins. Full membership includes all of our themes, plugins and assets, there are no additional costs nor hidden fees: https://www.ait-themes.club/full-membership/
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thansk for asking. Full Membership comes with an access to upgrades of all of our themes, plugins and assets and access to support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Martin,
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

  13. Alen Kovačević

    Hi, i migrate our site form one hosting to another and after migration Theme Arctica Inačica: 2.41 have an error only on one page. It shoves me :Failed to load plugin url: http://thetahr.com/wp-content/themes/arctica/AIT/Framework/Shortcodes/pluginScript.php?plugin=custom&from=/wp-admin/post.php?post=8171&action=edit this error. Can you help me or adress me hov to fix it and if I buy new theme will it work?
    Thanks Alen

  14. Matt Whiteman

    Hi, I’m looking at the item extension plugin for a potential new website and wondering if it has the option to allow a custom dropdown. I can see all other fields but no drop down, so suspecting it doesn’t support this, please can you advise thanks.

  15. Daniel

    I’ve tried bought FullMembership last few days but my bank account couldn’t connect with your pay site. Do you know where is a problem?
    I contacted with my bank and they saied that everything is OK but my transaction still couldn’t connect with your operator.

    1. Zlatko

      Hello Daniel,
      thanks for interesting in our products and for asking. Obviously there are no issues with the payment anyhow:
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9.

      Thanks for understanding.
      Kind regards!
      Zlatko

  16. Andrey

    Hi.
    Will your themes support SEO URL for combinations of category and region?
    For example, you have a page
    https://preview.ait-themes.club/theme/businessfinder2/cat/accounting/
    I want to get a category together with the city, for example, London
    https://preview.ait-themes.club/theme/businessfinder2/cat/accounting/london
    This is a decisive factor. With his support, I will immediately acquire one of your templates.

  17. raffaele

    Allora vorrei un sito dove il cliente possa utilizzare la mia piattaforma e fare un preventivo per l’eventuale risarcimento dall’assicurazione e che abbia la possibilità di valutare singolarmente preventivi da più officine .
    Il Templait dovrà essere modificato da me ,ad esempio , un cliente che rimane a piedi gli serve un “ soccorso stradale o un meccanico ; un elettrauto o un carrozziere; un gommista , un concessionario auto a noleggio oppure un lavaggio . Si proporrà a queste officine un abbonamento annuo per avere visibilità sul sito, saranno operativi anche il sabato e domenica chiaramente il fine settimana i costi saranno extra e ovviamente gia con un minimo alla sola chiamata.
    Poi ci deve essere un sistema dove io personalmente selezionerò le varie officine che collaboreranno in base ad affidabilità e competenza nel loro campo, ci sarà una classifica di Maps che darà punteggi da 1 a 5 stelle o vari colori in base alle recensioni che i clienti posteranno, infatti ci sarà un blog gestito dagli utenti e controllato da me .
    Poi si deve fare un sistema “ Sempre se è possibile” dove il cliente si fa da solo il preventivo o inserisce i vari dati della vettura , dati che poi ti fornisco io , ovviamente è solo un esempio , dove il cliente invia dei dati parziali per ottenere un preventivo per l’assicurazione e dei vari carrozzieri o officine che vogliono riparare il veicolo .
    E poi i vari spazzi per pubblicità “ sponsor “ il template deve essere unicamente personale , non l’ho avete si può sviluppare ovviamente facendomi un preventivo ? , e sentendoci per telefono ?

    1. Zlatko

      Salve Raffaele,
      thanks for interesting in our products. Please kindly note that no one of our directory themes uses market place functionality by default. You can create listing portal by adding the content into Items custom post types as well as Item Reviews plugin that extends mentioned post. For additional info regarding the options that offer our products please have a look at the following instructions and articles:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. Upgrade is available from any single product to full membership. You can proceed it within 30 days from purchase by paying the difference between the prices.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Vanessa,
      thanks for interesting in our products. We are sorry, there is no functionality for import events from Facebook for the moment.
      Best regards!
      Zlatko

  18. Simon

    Hello,

    I would like to build a directory website where subscribers can post only 1 listing that renews automatically every month for $10/month… meaning that their credit card will be charged monthly until they cancel their listing/subscription.

    Is this something available in your Directory+ theme or do I need additional plugins? If additional plugins are needed what are they?

    Thanks.

    1. Zlatko

      Hello Simon,

      thanks for interesting in directory products. Yes, it is possible to set user’s package in this way: Maximum items 1, Package expiration limit in days (you have an option from 0 to unlimited.
      You should consider PayPal Subscription plugin for recurring payments: https://www.ait-themes.club/wordpress-plugins/paypal-subscriptions/
      Anyhow, i would advice you to consider the following instructions:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Thanks for understanding.

      Best!
      Zlatko

  19. pablo guevara

    Hi i need to ask a couple of question. With this 99 deal, do i get the builder to create many websites or just 1? I have 12 costumers and i have to redone all their websites (some are wordpress some Html some PHP)

    My costumers are
    – Real State Website
    – Product website (a bike)
    – Pipe manufacturers (mine)
    – Product pipe manufacturer (not mine)

    Do you think the deal will fit my needs? Thanks!

    Also, i have a website (www.detuberias.com) that is a pipe manufacturer directory. Again this 99 value will allow me to create a nicer directory?

    Thanks!

    1. Zlatko

      Hello Pablo,
      thanks for interesting in our themes. You can re-use any product for unlimited domains, web projects etc, no problem.
      All mentioned above website you should be able to create, please kindly also note that regarding real estate – it mostly depends on your demands as we do not have theme that would be dedicated for real estate business.
      Thanks for understanding.
      Best!
      Zlatko

Leave a Reply

Your email address will not be published. Required fields are marked *

Pre-sale Questions