Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

Memberships

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Payments

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

Free Themes

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

Technical Details

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

ThemeForest customers

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

Comments (7361)

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  1. Yvonne Ybarra

    It’s time for me to renew my membership. However, I am wondering if the Full Membership includes both the Premium and the Directory themes. If the price is the same, I would rather get more bang for my buck! 🙂 Thank you!

    1. Zlatko

      Hello Yvonne,
      thanks for asking. Full Membership package includes all of our premium and directory products (themes, plugins and graphics): https://www.ait-themes.club/full-membership/
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. We are sorry, Directory+ theme is not compatible with Food Menu plugin. Only Food Guide theme can be extended with mentioned plugin. Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. Free version of the theme doesn’t use AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/directory-wordpress-themes-club/
      Thanks for your understanding.
      Have a great day!
      Zlatko

  2. Nico Hoebusch

    Hello,

    is it possible to combine your themes with woocommerce subscribtions, woocommerce bookings and paypal adaptive paxyments?

  3. Nico Hoebusch

    Hello,

    I want to buy a full membership for 99 $ plus VAT. In one of your faqs you are telling that payment by debit card via your payment provider ist possible. but I can´t pay with my debit card. What´s the problem. I have no credit card and so only paying by debit card or paypal is possible for me. Please give me an early answer

    1. Zlatko

      Hello,
      We are sorry, no PayPal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9
      Best regards!
      Zlatko

  4. giulio

    hi I have a full membership package that expires in February 2018 if I renew it now is worth a year from the expiry so in February 2019 right?
    thank you

    1. Zlatko

      Hello Giulio,
      that’s correct. Only by renewal you’ll get prolonged access to product updates and support forum by a 1 year till 2019-03-02.
      Thanks!
      Best regards.
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking and interesting in our products.
      All of our directory themes come with built-in items custom post types and items elements that allow to displays listing by using them in page builder (that is also included in theme):
      – https://www.ait-themes.club/doc/items/
      – https://www.ait-themes.club/doc/items-element/
      – https://www.ait-themes.club/doc/using-page-builder-video-tutorial/
      Best regards!
      Zlatko

    1. Zlatko

      Hello Rosana,
      we are sorry, we have no wordpress theme with that would be designed in order to create real estate web site.
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking.
      Please have a look at documentation page where you can search for keywords for example “api” and filter the results or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Best regards!
      Zlatko

  5. John Georgiou

    Directory+ question:
    “Adding a Location item”
    I want to describe the Location with a lot of images, text etc for example information about Transportation, What to do, What to eat, Useful Phones etc
    Is it possible to do this?

    1. Zlatko

      Hello,
      yes, it is possible. For detailed info how to proceed it please have a look at the documentation – how to create Item custom post type: https://www.ait-themes.club/doc/set-up-your-item-post-directory2/
      Best regards!
      Zlatko

      1. John Georgiou

        Hi, I’ve purchased the full membership yesterday.
        The link above describes very well how to add a new ITEM.
        My Problem is that I want to add rich text and images to a LOCATION item. I read that Location is a WP category.
        Is there any solution for this?

        1. Zlatko

          Hi John,
          thanks for asking. We are sorry, there is no such an option available by default. Should you have further questions, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
          Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
          Best!
          Zlatko

  6. Christian Hendrickson

    I am trying to renew my membership and when it tries to complete the credit card purchase, it says ‘Do Not Honor’.. Please help.

    1. Zlatko

      Hello Christian,
      thanks for contact ing us back.
      Please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 -> you should contact your bank office.
      Best regards!
      Zlatko

  7. Sean

    Hey I’m trying to buy the Full Membership and I’m getting an error message that says “Do Not Honor” – Why is that?? Please help! Thanks!

    1. Zlatko

      Hello Sean,
      thanks for interesting in our products.
      Please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 -> you should contact your bank office.
      Best regards!
      Zlatko

  8. Raison

    Hello, I have a bug in the add-on client theme, writing this message ‘There was an error during registration, check the name and the email. If the problem persists, contact the site administrator “, I looked at everything else I do not know how to solve this.

    Thank you for your attention, I await your response.

    1. Zlatko

      Hello,
      your active account is available at: https://system.ait-themes.club/admin/customers/detail/38048 with the access to all of our thees, plugins and graphics. User name is: raison
      Hope it will help.
      Best regards!
      Zlatko

  9. Johnny

    Hello,

    Looking into possible buying the Directory Theme and some plugins for it..

    I wanted to know if it had ability of Member to create Posts / News connected to their listing. (approved by admin).

    thanks

    /Johnny

    1. Zlatko

      Hello Johny,
      thanks for asking. Yes, admin can approve comments according the settings in the theme administration.
      Kind reagrds!
      Zlatko

  10. Markus Fuhrmann

    Hello, I want to know, is your theme for example businessfinder or other directory theme able to do that like the following plugin:
    The “User Access Manager”-plugin for WordPress allows you to manage the access of your content. This is useful if you need a member area, a private section at your blog or you want that other people can write at your blog but not everywhere. Including all post type (post, pages etc.), taxonomies (categories etc.) and files by creating user groups. Just assign the content you want to restrict und and your registered users which should have a access to a group. From now on the content is only accessible and writable for the specified group.
    If not, is the plugin user access manager compatible with your themes?

    Best regards

    Markus Fuhrmann

    1. Zlatko

      Hello Markus,
      thanks for asking. Each of our directory theme with some certain plugins offer the following functionality:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: https://www.ait-themes.club/wordpress-plugins/claim-listing/
      Hope it will help.
      Best regards!
      Zlatko

  11. ricardo figueiredo

    Good afternoon

    I would like to buy your full membership package. but I’m not interested in paying the $ 22.77 tax. if it is necessary to pay otherwise the $ 99 I will pay.
    I await an answer
    Thank you

    1. Zlatko

      Hi there,
      please use your EU VAT number in your account that you should receive from your bank office. You can check it according by using the following application: http://ec.europa.eu/taxation_customs/vies/?locale=en
      Best!
      Zlatko

  12. Brett

    We were looking at your Businessfinder theme for use as a directory for all of our retailers. I downloaded the free version to explore the themes function and felxibility but there are no plugins included and according to what I read no plugins are included withj the theme itself so the themes functionality is severly limited unless we also buy the plugins. Correct. Afraid there is no way to purchase your theme if this is the case.

    1. Zlatko

      Hello Brett,
      thanks for asking. Free version of the theme doesn’t use AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/directory-wordpress-themes-club/

      Secondly,
      you can get an access to full theme version by purchasing theme at: https://www.ait-themes.club/wordpress-themes/

      Thanks for your understanding.
      Have a great day!
      Zlatko

    1. Zlatko

      Hello,
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Ali,
      thanks for your message. We are sorry, currently we have no other special offers. Anyhow, feel free to have a try free theme version, you should receive some voucher via email.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Jure,
      thanks for asking. You should have registered EU VAT number according: http://ec.europa.eu/taxation_customs/vies/?locale=en
      Best reagrds!
      Zlatko

  13. Len Jackson

    Need a wordpress ecommerce theme. with demo data so that I can just add or edit it’s menu, pictures and pages. As I only sell 3 items on-line .. Thanks and Happy New Year

    1. Zlatko

      Hello Len,

      thanks for asking. We are sorry, we have no such a specialized theme, but all of the following once are fully compatible with WooCommerce plugin made and supported by a 3rd party:
      – https://www.ait-themes.club/wordpress-themes/#woocommerce
      – https://www.ait-themes.club/wordpress-themes/directory-themes/
      Please have a look at the following instructions as you might find them useful: https://www.ait-themes.club/knowledge-base/how-to-set-up-online-store-e-shop/

      Best regards!
      Zlatko

  14. mohit

    Hello there,

    I messaged on friday but i didnt get a reply back.

    If i purchase business finder directory wordpress theme, will i be able to get a report?

    cheers

    Mohit

    1. Zlatko

      Hello Mohit,
      thanks for getting back on this. Please find the answer posted at: https://www.ait-themes.club/wordpress-themes/business-finder/comment-page-3/#comment-16267
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  15. Erwin SOTIRI

    Hello,

    I have purchased the full membership two days ago. It turns out that your themes are not compatible with woocommerce subscribtions, woocommerce bookings and paypal adaptive payments. I’d like a refund please according to your 10 days money back guarantee

    1. Zlatko

      Hello,
      thanks for asking. Theme comes with responsive design, it looks different for mobile device and smartphones. Please have a look at demo preview website.
      Best regards!
      Zlatko

  16. Eric

    Hello,
    Does the special sale for Full Membership ($99) include all the directory themes and directory plugins? And could we later upgrade to the Lifetime package?

    1. Zlatko

      Hello Eric,
      thanks for interesting in Full Membership package. It includes all of our themes, plugins and graphics (assets). We are sorry, it is not possible to upgrade to lifetime membership: https://www.ait-themes.club/full-membership/
      Best regards!
      Zlatko

  17. Renzo

    Hi,
    In Directory + or Business finder, is it possible to have some checkboxes subcatégories in the search block?
    Thx for the attention…

    1. Zlatko

      Hello Renzo,
      thanks for asking. Please consider Advanced Filters plugin as you might be interesting in using it: https://www.ait-themes.club/wordpress-plugins/advanced-filters/
      The documentation is available at: https://www.ait-themes.club/documentation/#advanced-filters-plugin
      Best regards!
      Zlatko

    1. Zlatko

      Hello Gerda,
      we are sorry, Event Guide theme is not compatible with a 3rd party developer’s page builders as our themes and plugins are built based on our AIT Framework II. For detailed info how to work with page builder please have a look at the tutorials: https://www.ait-themes.club/documentation/
      Thanks for understanding.
      Kind regards!
      Zlatko

  18. Ana Garza

    I have just downloades sushi theme to test it, and after I activate it, I get this error:

    Parse error: syntax error, unexpected T_FUNCTION in /home/icenmty/public_html/nikkori/wp-content/themes/sushi/ait-theme/@framework/framework.min.php on line 1225

    1. Zlatko

      Hello Ana,
      thanks for interesting in Sushi theme. Please kindly have a look at the theme hosting requirements: https://www.ait-themes.club/doc/hosting-requirements/ and/or at the following article from our knowledge base: https://www.ait-themes.club/knowledge-base/theme-doesnt-work-how-to-fix-most-common-errors/
      Best regards!
      Zlatko

  19. Numaphon Patpongthorn

    (1) my default language is Thai, would like to translate my site to
    – Chinese (simplified)
    – English (US, or UK)

    is your theme fully translated from Thai language ?

    (2) can I use Elementor Page Builder for AIT-theme

    1. Zlatko

      Hello,
      thanks for asking. The following themes:
      – https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      – https://www.ait-themes.club/wordpress-themes/directory-themes/
      are extendable with AIT Languages plugin: https://www.ait-themes.club/multilingual-support/ that supports Chinese language, English comes as a default language with the theme single product. Thai language is not supported, but you can add it by following these instructions: https://www.ait-themes.club/knowledge-base/translate-theme-and-plugins-on-your-own-without-using-ait-languages-plugin/
      Themes come with built-in AIT page builder: https://www.ait-themes.club/doc/using-page-builder-video-tutorial/
      Best!
      Zlatko

  20. Enass

    Please I purchased theme from you and I can`t upload it into my hosting … and I tried two hosting to make sure the problem is not from my hosting.

    Please reply to me ASAP .. yout support is very bad

    1. Zlatko

      Hello,
      thanks for purchasing one of our products.
      Please kindly check out the theme hosting requirements: https://www.ait-themes.club/doc/hosting-requirements/
      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  21. Preetam Pramanik

    What I will get with theme “City Guide ” .
    like demo data, plugin , what.
    Please answer me, I want the theme pretty badly .

    1. Zlatko

      Hello,
      thanks for interesting in City Guide theme.
      Demo data can be imported directly after theme installation – please kindly also note that demo preview page covers also some extension plugins that you can find at:
      – https://www.ait-themes.club/wordpress-plugins/directory-plugins/
      – https://www.ait-themes.club/wordpress-plugins/
      Therefore please consider Full Membership package as it comes with the following benefits: https://www.ait-themes.club/full-membership/
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.
      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  22. Ladislav Voros

    Hello we purchased a full pack kof themes from you, I just have a question, is there a way we can translate the whole theme into slovakian language?
    Many thanks

    1. Zlatko

      Hello Ladislav,
      thanks for purchasing our products. Yes, it is possible by using AIT Languages plugin: https://www.ait-themes.club/multilingual-support/ by following theses steps and instructions: https://www.ait-themes.club/documentation/#multilingual-options
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.
      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  23. Chris Fryburger

    I’m having trouble understanding how your products are offered. Does Events Pro require Directory+?

    Is it possible to use Directory+, Events Pro, Special Offers, etc together on one installation so users can search and find a variety of matches?

    thank you for your help!

    1. Zlatko

      Hello Chris,
      thanks for interesting in our products. Events Pro plugin is compatible with all of our directory themes except Food Guide template. Yes, it can’t work with other themes by a 3rd party developers as it is built with our framework II and page builder that use our themes.
      Secondly, if you are intended to give the ability to search for events, you should use Event Guide theme with Events Pro plugin. Special offers plugin extend Items custom post type content – it can linked with Items posts: https://www.ait-themes.club/doc/set-up-your-special-offer-post/
      Anyhow, i would advice you to consider Advanced Filters plugin too: https://www.ait-themes.club/wordpress-plugins/advanced-filters/ , the documentation is available at: https://www.ait-themes.club/documentation/#advanced-filters-plugin
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. All of our products come with an access to updates and support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price. We are sorry, currently we have no lifetime subscription available for the market.
      Thanks for understanding.
      Best!
      Zlatko

  24. Nitin Shah

    A couple of other questions:
    1. When using the events pro plugin can I collect payments through woocommerce and is there a tutorial / documentation / demo site where I can see how it works?
    2. Can I use the events pro plugin with other themes as well or will it work with only AIT themes?
    3. For full membership, are there discounts for renewal or does the yearly renewal price remains the same as the original price?

    1. Zlatko

      Hello,
      1) Events Pro plugin can be linked with a 3rd party ticket portal or with a woocommerce product – in such a case payments are managed by only admin. We are sorry, no video tutorial, the documentation is available at: https://www.ait-themes.club/documentation/#events-pro-plugin
      2) Events Pro plugin is compatible with AIT directory themes: Directory+, Business Finder+, City Guide and Event Guide.
      3) We are sorry, we have no other special offers for the moment. After 1 year you are free to decide to prolong your subscription for the same price.
      Thanks for understanding.
      Best regards!
      Zlatko

  25. Armando Blanco

    Hi team,

    I bought a while ago Directory+ from Theme Forest, and now I cannot update it, it says “You don not have active membership” when I try to update it from WordPress.

    May I know why this is happening? When I buy a theme I dont have unlimited updates???

    Thanks.

    1. Zlatko

      Hello Armando,
      thanks for asking.
      You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Best regards!
      Zlatko

  26. Bear Lake CVB

    One more question about Events Pro. Is it possible to import events from another plugin and import them into your plugin? Thanks!

    1. Zlatko

      Hi again,
      we are sorry, currently we have no plugin nor functionality available by default that would allow import bulk data from a 3rd party developer’s plugin.
      Thanks!
      Zlatko

    1. Zlatko

      Hi there,
      fanks for your questions:
      Full Membership offers an access to product updates and support forum valid for a 1 year. After this period you are free to decide to prolong your subscription for the same price: https://www.ait-themes.club/full-membership/
      Best!
      Zlatko

    1. Zlatko

      Hi again,
      Greek language is available by using AIT Languages plugin: https://www.ait-themes.club/multilingual-support/#languages . The documentation how to set it up is available at: https://www.ait-themes.club/documentation/#multilingual-options
      Secondly,
      video tutorials ycan be found at: https://www.ait-themes.club/documentation/
      Sincerely!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Should your issues still persists, please contact us back.
      Best!
      Zlatko

  27. Kamila Slastanova

    Dobry den
    Kupili sme si asi pred dvomi mesiacmi cely balik tem, moj programator sa Vas pytal na nieco ohladom slovenciny a pluginu na preklad tem.. a ste mu neodpisali ani po tyzdni. Mozete sa mi prosim niekto z Vas ozvat? Alebo ako funguje Vas support? Dokedy je mozne ocakavat odpoved na jednoduche otazky? Dakujem velmi pekne. Kamila Slastanova kamila@sisteo.sk, 0905 759 691

    1. Zlatko

      Dobrý deň,

      ďakujeme za Vašu správu – odpovede boli zaslané a sú dostupné na následujúcich stránkach:
      – https://www.ait-themes.club/presale-questions/comment-page-60/#comment-16378
      – https://www.ait-themes.club/wordpress-themes/business-finder/comment-page-4/#comment-16463

      S pozdravom!
      Zlatko

    1. Zlatko

      Hello Mario,
      thanks for interesting in Full Membership package. Any of our products you can re-use for unlimited times and for ever. If you are intended to prolong an access to support forum and access to product updates you should consider to renew your membership after 1 year for the same price.
      Best regards!
      Zlatko

  28. Raison

    Hello, I’m a big problem and need to be solved as soon as possible, a bug, when a person will register on the site, the error and send a message”There was an error during registration, please check name and email. If the problem persists, please contact website administrator“.

    I tried everything to solve and to fix, I looked at your help pages, to solve, I found nothing else, I need to solve this as soon as possible to continue the service, I researched some companies to pick up the subject, but choose yours, because I hope you’re better than the others.

    I count on your help, because I believe in the work you are doing.

    Att Raison Pires

    1. Zlatko

      Hi there,
      thanks for your message and for contacting as via support forum. Please keep posting new ticket once new / different issue occurs. Thanks for understanding.
      In addition, our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for interesting in our products. Please have a look at the installation documentation, i hope it will help: https://www.ait-themes.club/documentation/#installation
      Best!
      Zlatko

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Pre-sale Questions