Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (8827)

  1. Saff

    Hi.
    I noticed an email re getting some API keys to keep the themes active.

    Unfortunately the emails have been lost.

    Since then i have noticed my websites using AIT themes have stopped working.

    How do i get these active?

    1. Zlatko

      Hello Saff,

      thanks for contacting us back. You should follow these instructions: https://www.ait-themes.club/doc/theme-activation/
      and the link in theme admin panel -> AIT Updater that leads you to the new window where you shout insert new API key generated to the current domain.

      Best regards!
      Zlatko
      AIT team

  2. ACR

    I would like to help you with Tamil (ta) India Translation. I have translated few software into local languages like (Blufftitler). Where do I Join!

    1. Zlatko

      Hello there,

      thanks for contacting us back and for asking. Regarding our Multilingual and translated product’s group we have currently postponed adding the new language as we are looking for suitable app of this service, but we have recently released via wordpress org Citadela theme compatible with well known WPML plugin:
      https://translate.wordpress.org/projects/wp-themes/citadela/

      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

  3. Nabil

    how much is the 6 minth assistance ?

    1. Zlatko

      Hello Nabil,

      thanks for asking. It costs $19,- excl. VAT if applicable.
      In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  4. Mikael

    Hi, when will you release payment and registration option for Citadela Listing?

    1. Zlatko

      Hello Mikael,

      thank your for asking. The current status is “testing” and it’s hard to ensure you about the estimated time of release as the testing procedure has not be finished (without any discrepancies).

      We strongly believe we could release it by the end of this month.

      Thanks a lot for your patience and understanding.

      Best regards!
      Zlatko
      AIT team

  5. Cristian

    Hello. I have purchased the FoodGuide theme and the reviews plugin. When a review is added the stars are not showing up on the pop-up window when an item is clicked on the home page.

    1. Zlatko

      Hello there,

      thank you for purchasing our products. Based on this we would like ask you to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      In the meantime feel free to check out our documentation page at: https://www.ait-themes.club/documentation/
      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

      Thanks for understanding.
      Kind regards!
      Zlatko
      AIT team

  6. Shane

    Hi. I have a Lifetime Membership.

    Does the Citadela Theme have an AIT Contact Form??

    I see the AIT Tookit, but… I do not see that it says it is specifically compatible with Citadela.

    If not… what Contact Form is compatible?

    1. Zlatko

      Hello Shane,

      thanks for contacting us back.
      AIT Toolkit is not compatible with Citadela theme. We are sorry, only item contact block (by using Citadela Directory plugin) is currently available: https://www.ait-themes.club/citadela-documentation/
      Regarding 3rd party developers plugins – they should working as while as they meet wordpress standards and rules.
      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  7. Nauman

    Hello Responder , Please solve me a little issue , I accidently have changed the class in in header.php in the theme editor , and my page layout is disturbed now , can you please trace me the class again ?? It would be so nice of you .. Here is the reference to my code

    theme->header->menucollapse}>

    {__ ‘Menu’}
    {menu Menu} // Here I changed Something

    1. Zlatko

      Hello there,

      thanks for contacting us back.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Secondly,
      In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/

      Thanks for understanding.
      Sincerely!
      Zlatko
      AIT team

  8. Todd

    EVENT GUIDE WITH ALL PLUGINS

    1. Can the Event Organizer charge customers for their event ?

    2. Can the site owner charge a recurring subscription to Event organizers.

    3. Can Website Owner get a percentage of the tickets sold by Event organizer.

    4. Can the Map be turned off and if so what can show in its place.

    5. Do you have a test admin demo account for me to try.

    6. Does the site work with WordPress regular plugin system so we can add plugins from wordpress ?

    7. Do you have user documentation for use of theme, if so where is it

    1. Zlatko

      Hello Todd,

      thanks for your questions:

      1. There are two option how to manage charging customers:
      – linked “Events pro” post with a 3rd party ticket portal through which is managed all necessary options
      – linked “Events pro” post with WooCommerce product (the theme is compatible with WC plugin)
      2. Yes, further info how to manage it you’ll find in the documentation page or feel free to contact our support forum (after purchase)
      3. We are sorry, there is no option for that
      4. There are different Header Types you can choose between in Layout Option in Page Builder: Map, Revolution Slider, Image, Video, None and it also depends on the theme you decide for.
      5. Demo admin is not available, but we offer 30 days money back guarantee
      6. Yeah, each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc. But please kindly note specific plugins might not recognise that our directory theme (doesn’t matter whether you choose Directory+, City Guide, Event Guide or Business Finder+ theme) uses Page Builder, Theme Option with own database
      7. The link to documentation page: https://www.ait-themes.club/documentation/

      Should you have further questions, feel free to contact us back.

      Kind regards!
      Zlatko
      AIT team

  9. carsten

    what is the difference between citadela listing and directory ?

    1. Zlatko

      Hello Carsten,

      thanks a lot for interesting in our products. Citadela directory group products are based on Gutenberg editor while Directory+ theme is based on our Framework II with built-in page builder and supported with many extension plugins. As Citadela is our the newest project we are working for some months there are some planned featured to be added within coming weeks and months. Further detailed info you’ll find here:
      – https://www.ait-themes.club/choose-wordpress-theme-blog/
      and
      – https://www.citadelawp.com/wordpress-plugins/

      Should you have further questions, please contact us back.

      Kind regards!
      Zlatko
      AIT team

  10. hassan

    I purvhsed in past a year memship, i would test a free theme but when i add api key it’s doesn’t work, can i have one week for test before subscribe again a membership? Thanks for your support.

    Best regards

    1. Zlatko

      Hello Hassan,

      thanks a lot for contacting us back. No problem, please follow these instructions: https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

  11. Todd

    EVENT GUIDE

    1. When a customer logs in what does it look like, what do the see ?

    2. If we had the Full membership and wanted to upgrade to the lifetime membership, what would that cost and what is the procedure ?

    3. Do you make an App for the theme ?

    4. Is your name remove from everywhere on the themes, so it is completely whitelabel and branded with our information?

    5. Can Events be turned on and off ?

    6. Can we turn users on and off ?

    7. If we link Events Pro to Woocommerce, can we use the extensions from Woocommerce links woo commerce subscriptions?

    8. You said we can find in documentation how to charge subscription to event organizers, we did not see it, please share the information?

    1. Zlatko

      Hello Todd,

      thanks for additional questions:
      1. After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ users are logged into admin panel in wordpress with access to custom capabilities according pre-made user’s packages
      Secondly, admin has an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      2. Yeah, you can upgrade to Lifetime membership within 365 days from purchase Full Membership for a $99, excl. VAT if applicable.
      3. We are sorry, we have no mobile application for directory theme.
      4. After theme installation and import demo content you should remove/change it manually, further info you’ll find in the documentation: https://www.ait-themes.club/doc/theme-options/ and https://www.ait-themes.club/doc/quick-comments-plugin-options/
      5. Yeah, you can manage it simply by not using Events Pro plugin that is not a part of the theme by default
      6. Yeah, the option to allow users to register by default is turned off
      7. We are sorry, this option is not available by using Event Guide, recently we have developed it for Citadela directory group, in the future we plan to add Event Guide functionality to Citadela Directory plugin too:
      8. Please check out the following instructions: https://www.ait-themes.club/doc/users-registration-and-packages-option/

      Best regards!
      Zlatko
      AIT team

  12. Todd

    1. You show many plugins, but it says for example with the PayPal subscription plugin and the Stripe plugin, that they are not bundled with the theme, does that mean even if you buy the membership, they dod not come with the them with all the plugins ? what plugins that you show on the site and demo dod not come with the membership ?

    1. Zlatko

      Hello again,

      mentioned plugins are not included in “single” theme product, in other words if you decide for Full or Lifetime membership package you’ll get access to all of our themes, plugins, graphics etc. No problem.

      Kind regards!
      Zlatko
      AIT team

  13. Todd

    1. An item looks the same as an event, what is the difference ?

    1. Zlatko

      Hello Todd,

      We appreciate you contacting AIT team back.
      Perhaps, the best how to explain the differences between both post would be to check out their documentation pages:
      Item custom post type: https://www.ait-themes.club/doc/set-up-your-item-post-2/
      Events Pro custom post type: https://www.ait-themes.club/doc/set-up-your-event-pro-post/
      Please kindly note the theme used to use also Events custom post: https://www.ait-themes.club/knowledge-base/difference-between-events-pro-and-standard-event-post-type/
      If there’s anything else We can help you with, please let us know.

      Best regards!
      Zlatko
      AIT team

  14. Kisimedesign

    We are in the process of building a national/global directory using geodirectory with a vendor marketplace and events. We’ve been considering using wcfm plugin to accomplish the events and marketplace solution. I see that you offer events. Can you direct me into how to accomplish this buildout using your solutions? I am ready to get started if I can get a proper understanding.

    1. Zlatko

      Hello there,

      thanks for interesting in our products. We are sorry, the theme is not compatible with 3rd party market place plugins like WCFM etc as our themes (compatible with Events Pro plugin) are based on our Page Builder and Theme Options settings with own databases which is not taken into account by 3rd party developer’s plugins.

      Thanks for your understanding.

      Kind regards!
      Zlatko
      AIT team

      P.S. As we are currently hardly working on Citadela directory group products and features it’s highly possible we could manage it in the future (mostly like in the 2nd half of this year).

  15. Serj

    Hello, i get error message “Invalid API Key for this domain”

    My domen: samarskoetaxi.ru
    Generated Api Key “Yu4Su0VOIvBdtj0p1NbyefV6y….AlrqYQGIvmEwdUxIAukwJZbcHxfU”

    I try generate a new key in “Theme Admin → Theme Options → API Key”, but error still remains

    Help!

    1. Zlatko

      Hello there,

      thanks for your message. I have you have contacted us via support forum and you should get help from our colleagues, perhaps you could provide us with some additional image to the opened ticket as it will help to have a look closer at your issue.

      Thanks a lot for your understanding.

      Kind regards!
      Zlatko
      AIT team

  16. Ty Richins

    I noticed that Citadela theme does not support changing the author of a post. The Author box does not appear in the Status & Visibility section of the post form like for other themes. Is this intentional and is there a way to change this in the theme? I have content I want to attribute to other authors.

    1. Zlatko

      Hello there,

      thanks for asking. Currently we are working on another projects and features with the highest priority, anyhow we’ll release in the future Claim Listing functionality thanks to which admin will be able to change the author of item post.

      Best regards!
      Zlatko
      AIT team

  17. Michael

    Hi,
    I often use your templates and I love them. One thing I couldn’t figure out yet is how to change the button-text in the contact form submit button. Can you tell me where I can change it?
    Thanks and best regards,
    Michael

    1. Zlatko

      Hello,

      thanks for compliments, Michael!
      Please follow the instructions posted at: https://www.ait-themes.club/knowledge-base/how-to-change-fixed-words-in-theme/

      If there’s anything else We can help you with, please let us know. You should login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks a lot for your understanding.

      Sincerely!
      Zlatko
      AIT team

  18. Peter

    Dear (future) customer support,

    I would just like to ask you if you have some dedicated offer for non-profit organizations such as ours University of Maribor? We would be extremely pleased and thankful with an truly competitive offer. Thank you for your prompt reply.

    Best,
    Peter

    1. Zlatko

      Hello Peter,

      thanks for contacting us back. Our the latest product Citadela theme available at: https://www.ait-themes.club/wordpress-themes/citadela-free . Currently we have no other special offers for non-profit organizations.

      If there’s anything else We can help you with, please let us know.

      Sincerely!
      Zlatko
      AIT team

  19. kosterix

    hello,
    I’ve bought Anchor theme on ThemeForest and I have full membership at AitThemes.club
    Now on my site (opticus.itl.pl) after actualization this text appears “Please enter a valid ThemeForest Purchase Code. You can configure it in Theme Options.”
    I entered the code but You moved the product from ThemeForest.
    What now???
    My site is blocked $%$#$%!

    1. Emilia

      Hello,

      we have informed about new Theme Activation process a couple of weeks ago. Please insert your Purchase code from Themeforest or generate a new API key. This verification must be saved in Theme Admin -> Theme Options. Please read more here https://www.ait-themes.club/doc/theme-activation/

      Thank you

  20. Aki

    Hello, Can I also import all my listings from Businessfinder2 on another domain to Citadela directory on another domain? if yes How? thx

    1. Zlatko

      Hello Aki,

      thanks for asking. You should use the option in theme admin: export/import, install Business Finder2 on another domain and import the data, consequently activate Citadela products (theme, plugins) and migration should pass automatically. Please kindly note that only following sections will be migrated: https://www.ait-themes.club/citadela-release-blog/ and https://www.ait-themes.club/citadela-doc/migration-from-other-ait-directory-themes/

      Kind regards!
      Zlatko
      AIT team

  21. Kavell Forde

    Would like to upgrade to the Full Membership not the Lifetime please

    1. Zlatko

      Hello,

      after checking your account status i can see you have successfully managed it.
      Enjoy your products.

      Best regards!
      Zlatko
      AIT team

  22. Mike

    Hello, I’m interested in purchasing the $149 full package. Questions: 1. Are all the Themes compatible with Elementor Pro? I believe I saw that the Citadela Themes are. Is the Multi-Author Blog Theme?

    1. Zlatko

      Hello Mike,

      thanks for asking. We are sorry, the rest of our products are not compatible with Elementor (included Multi-Author Blog theme).

      Sincerely!
      Zlatko
      AIT team

  23. EJ

    Just a suggestion: With all the financial constraints going on, you might get some clients if you lower the lifetime price. You did $99 last year I believe. Just a suggestion.
    Thanks

    1. Zlatko

      Hello there,

      thanks for your interesting idea. Our marketing team will definitely re-consider it and make decision.

      Best regards!
      Zlatko
      AIT team

  24. Felipe

    would you like to test the plugins and tampons in the time interval, to make the purchase?

    we are interested in buying more dollars this is quite high.

    1. Zlatko

      Hello Felipe,

      thanks for contacting us back and for interesting in our products.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full (Lifetime` Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Thanks for your understanding. Should you have further questions, please contact us back.

      Kind regards!
      Zlatko
      AIT team

  25. Ben

    hello i bought businessfinder + in march 13 do i have to buy the language plugin to use the website in german?=

    1. Zlatko

      Hello Ben,

      thanks for contacting us back. You have probably purchased the single theme product. In such a case AIT Languages plugin should be acquired separately as single theme comes in English language by default.
      Here are some info how to manage German language settings after plugin activation: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      Kind regards!
      Zlatko
      AIT team

  26. Dimitris

    I want to setup the theme in Greek with the default layout and the map to point in Athens, Greece. Is that possible?

    1. Zlatko

      Hello Dimitris,

      thanks a lot for writing in.
      Yeah, it’s possible by choosing any of the following themes: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes and AIT Languages plugin that provides back-end (panel administration) and front-end in Greek: https://www.ait-themes.club/multilingual-support/
      It mostly depends on your further demands and design requirements.

      Should you have further questions, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  27. Will

    The link you followed has expired.
    Please try again.

    Is the message that comes up when I try and install the multi author blog

    1. Zlatko

      Hello Will,

      thanks for contacting us back. I have noticed you have successfully downloaded free theme version. Could you please provide us of screenshot from panel administration when error message appears? It will allow us to have a look closer at your issue. You can contact us also via private message at support@ait-themes.com

      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

  28. Todd

    Hi

    Can we also use Elemmentor page builder with your Event Guide theme ?

    1. Zlatko

      Hello Todd,

      thanks for writing in. We are sorry, Event Guide is not compatible with Elementor as it uses own built-in page builder, theme options, many useful pre-made custom post types and elements.

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  29. mercuryvts

    Hi I bought your lifetime subscription in 2018, the API key disappeared and I can’t renew the theme what happened ?? Thanks

    1. Zlatko

      Hello there,

      thanks for contacting us back. We have updated API keys rules and AIT Updater plugin, please follow these instructions: https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

  30. Stan

    Hello,

    I’m interested in your theme, I was wondering if there is a demo theme that I can test out to see if I can customize it to my liking before I purchase it.

    1. Zlatko

      Hello Stan,

      thanks for interesting in our products.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full (Lifetime` Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Kind regards!
      Zlatko
      AIT team

  31. ugudundar

    I want to be a LIFETIME MEMBERSHIP. I was in Turkey for “PayPal” and can not pay.
    I want to pay and buy in another way

    1. Zlatko

      Hello there,

      thank you for interesting in our products. We’ll provide you with the pre-forma invoice and once we receive the payment we’ll manage manually your account to Lifetime package – account registered with the user following name “ugudundar”. Please consider the commission charged by your bank as the payment procedure can be done via Bank Transfer.

      Kind regards!
      Zlatko
      AIT team

  32. scott

    Are you guys/gals answering questions through this time?

    1. Zlatko

      Hello Scott,

      thanks for writing in. Yeah, our pre-sale and after-sale support team is available to help our clients regarding our products like themes, plugins, etc.
      To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Kind regards!
      Zlatko
      AIT team

  33. janson choo

    Hi,

    i am using your directory plus theme. but now at member area don’t have following theme. so is that any update for this?

    thank you

    1. Zlatko

      Hello Janson,

      thanks for contacting us back.
      Please, check out your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/doc/theme-activation/
      Should your issue still persists, please provide us of your user name registered in our system.

      Kind regards!
      Zlatko
      AIT team

  34. zonderss

    Hello. I have bought 2 packages, please check. Now it says I need to buy again. But I think it is the mistake, because I bought Lifetime premium membership.

    1. Zlatko

      Zdravstvujte,

      thanks for contacting us back. After checking your account i have found out that:
      You have bought the package: Business Membership and consequently you have purchased Full Membership package that offer 1 year access to product updates, valid till 2017-08-16. If you are interesting to have unlimited access to all of our products included product which we’ll create and release for the market in the future, you should consider Lifetime Membership package.

      Thanks for your understanding.

      Kind regards!
      Zlatko
      AIT team

  35. kenny

    I am looking to build a directory site, should i choose directory pro or citadela listing

    1. Zlatko

      Hello Kenny,

      thanks for writing in. It mostly depends on your requirements on functionality and design. Feel free to provide us with some detailed info.

      Kind regards!
      Zlatko
      AIT team

  36. Francisco

    Hi how are you? About directory+
    I want to know if the shops and services can be loaded by users or should the administrator always do it?
    Can a business or services sell from the website?
    Is there a way to monetize through the site?
    Thank you.
    Best regards.

    Prefiero comunicarme en español. Gracias

    1. Zlatko

      Hello Francisco,

      thank you for interesting in Directory+ theme:
      We are sorry, currently we have no feature that would offer create portal with market place functionality. Anyhow, we have an intention to create it in the future. Currently the task is on hold due to the other projects with the highest priority.

      Thanks for your understanding.

      Kind regards!
      Zlatko
      AIT team

  37. Herman

    Hi,
    Which one the page builder compatible with?
    Thanks

    1. Zlatko

      Heki Herman,

      thanks you for your questions. Our themes based on our Framework II (Multilingual and Translated) use built-in page builder: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      Citadela is a free WordPress theme compatible with Elementor. We have an intention to implement the more page builders in the future (Divi, etc)

      Best regards!
      Zlatko

  38. Del

    Do you have a grid/table comparison of your directory themes as far as what features are and are not in each?

    1. Zlatko

      Hello Del,

      thanks for asking. Please check out the following post, the comparison table you’ll find at the end of the article: https://www.ait-themes.club/choose-wordpress-theme-blog/

      Kind regards!
      Zlatko
      AIT team

  39. adri

    does it support multi currencies?

    1. Zlatko

      Hello Adri,

      thanks for asking. If you are interesting for example to use directory theme with paypal payment plugin then you can add any currency by following these instructions: https://www.ait-themes.club/knowledge-base/how-to-add-new-payments-currency-in-directory-type-themes/

      Best!
      Zlatko
      AIT team

  40. Saff

    Hi.
    I have a number of themes that do not have the API key. How Do I reactivate them?

    1. Zlatko

      Hello Saff,

      thanks for contacting us back. Please follow these instructions: https://www.ait-themes.club/doc/theme-activation/

      Best regards!
      Zlatko
      AIT team

  41. sarfaraz

    Kindly help i buy your them but there is lots of problem kindly guide me my whatsapp number is +919898666134

    1. Zlatko

      Hello there,

      thanks for writing in.
      At this time we don’t provide phone support, but I’d be happy to help you here. We believe we provide better support through email because we’re able to take time to diagnose the problem and check in with our engineering team – all without putting you on hold. We’re also a small team, so this helps us prevent customers from being put on hold to talk to us while we’re assisting other customers.
      Now, let’s get this issue sorted for you.

      Sincerely!
      Zlatko
      AIT team

  42. Saurabh

    Hi, I want to know the difference between paid and free theme. Can you please specify the feature of paid and free theme.

    1. Zlatko

      Hello there,

      thanks for interesting in our products:
      Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform setting of colours and some basic functionality with free theme version, in fact the theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/choose-wordpress-theme-blog/

      Sincerely!
      Zlatko
      AIT team

  43. Jake

    Hello,

    I’d like to develop a local directory like this:
    https://www.denvertherapymatch.com/

    What do you suggest regarding what you offer?

    1. Zlatko

      Hello Jake,

      thanks for writing in.
      We are sorry, we have no theme or plugins that would offer searching by price. As we are intended to implement market place functionality we are searching and testing the right product that will extend Citadela directory plugin: https://www.citadelawp.com/wordpress-plugins/

      Sincerely!
      Zlatko
      AIT team

  44. Jake

    Do you themes have register/sign up capabilities for potential customers to create their own listing?

    1. Zlatko

      Hello Jake,

      thanks for asking. Yeah, after installation and configuration you should create registration form. How to proceed it you’ll find in the documentation page or you can contact our support forum (after purchase): https://system.ait-themes.club/support/add-question.

      Best regards!
      Zlatko
      AIT team

  45. Jeff

    Which directory theme or plugin should I use. I am going to get started with a restaurant portal and then expand it to other business types.

    1. Zlatko

      Hello Jeff,

      thanks for asking. In fact you can use any theme from our portfolio. Anyhow, feel free to provide us of some key important features you should require from the theme and its extensions and plugins.

      Kind regards!
      Zlatko
      AIT team

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