Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (8028)

  1. paul

    Today i got a invoice from aitthemes, last year we bought a year long subscripcion for a few website we were creating with your themes.
    But now a days we work more on prestashop than wordpress, therefore we disabled automatic renewal.

    But it seems something went wrong back then and it didnt get canceled and we got charged for a other year. I would like to know if there is a way for a refund seeing that we wont use aitthemes services for now.

    1. Zlatko

      Hello Paul,

      thanks for your message. Could you please provide us of your user name registered in our system as it allow us to trace up your account in order to have a look closer at your issue.

      Thanks for understanding.

      Sincerely!
      AIT team

  2. miriam

    hello
    I want to buy a multilingual theme, I like the City Guide for example. But I need it to be able to display the Basque language and the basque flag.
    I understand your themes are not ready for basque language, so how can I make it work for basque language and flag?
    thanks

    1. Zlatko

      Hello Miriam,

      thanks for asking. There are two options:

      – https://www.ait-themes.club/knowledge-base/how-do-i-add-new-language-which-is-not-included-in-ait-languages-plugin/
      – or directly via Crowdin application.

      Do you plan to create the more projects or re-use our products for the more products?
      Would you be interesting to get free lifetime access to all of our products on http://www.ait-themes.CLUB?

      We have an offer for you. Please contact us back you are interesting in detailed info.

      Thanks for understanding.

      Best regards!
      AIT team

  3. Evgeny

    Can you please tell, what are the principal differences between Directory+, Business Finder+ and CityGuide themes? I need some of them for one of my project, but they seem practically the same. I just don’t want to start building on one of them just to find out later that the other theme has some cool functionality and need to restart.

    1. Zlatko

      Hello Evgeny,

      thanks a lot for interesting in our directory products.
      The main difference except the design is that Business Finder+ theme can have side search form in the header. City Guide theme administration offers in the page builder the following layout options for Header:
      – revolution slider
      – google maps
      – image
      – none
      while Business Finder+ and Directory+ themes offer the same options plus “video”.
      And yet, standard features used in themes can be extended by using any of the following plugins: https://www.ait-themes.club/wordpress-plugins/#businessfinder#city-guide#directory
      Further detailed info regarding differences between our directory themes you can find in the comparison table in the following post: https://www.ait-themes.club/directory-wordpress-themes-club/

      Hope it will help you!

      Kindest regards!
      AIT team

    1. Zlatko

      Hello Robin,

      thank you for contacting us back. After checking your account we have found out the following status of the payment operation:

      2019-03-28 03:00:12 / Braintree / hs33904k / processor declined

      A processor decline indicates that the customer’s bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only the customer’s bank can confirm the specific reason.

      The most common reasons for declines are:

      > Incorrect credit card number or expiration date
      > Insufficient funds
      > The bank declined based on location
      > The bank’s fraud rules blocked the transaction

      Hope it will help you.

      Sincerely!
      AIT team

  4. Walt

    During my last scan by Quettera I found 2 infected files after installation. Can you guys review it and let me know if that code is yours?
    thanks,

    1. Zlatko

      Hello Walt,

      thanks for contacting us back.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.

      Sincerely!
      AIT team

    1. Zlatko

      Hello Valter,

      thanks for your message. How we could help you? The more information about the setting and using theme you’ll find in the documentation page: https://www.ait-themes.club/documentation/

      Should you have some questions, please contact us back.

      Sincerely!
      AIT team

  5. tipud

    I have paid for the year membership in 2018
    I have not used the templates much.
    Now i want to use directory theme for a project.
    Do i still have to pay full price $149 for Lifetime Membership ?

    1. Zlatko

      Hey there,

      thanks a lot for contacting us back. Your account is inactive from 2018-08-02 when has ended your yearly subscription with access to all of our products – Full Membership package. Based on this you can renew it for the same price or once you are intended to get unlimited access to each theme and plugin updates you should consider Lifetime Membership package for a $149,- excl. VAT if applicable. We are sorry, it is not possible to upgrade from Full Membership to Lifetime even in case if there is still any of packages active.

      Thank you for understanding.

      SIncerely!
      AIT team

  6. Ilham

    Hello,

    I want to change the default text for sharing the page on my wordPress web site which is “Share this page”. How could I do that? Hope to see the reply ASAP.

    Best,
    Ilham

    1. Zlatko

      Hello Ilham,

      thanks for contacting us back.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Sincerely!
      AIT team

    1. Zlatko

      Hello John,

      thanks for contacting us with your request: we have currently 5 different listing directories available at: https://www.ait-themes.club/wordpress-themes/ and if you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/directory-wordpress-themes-club/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-dire

      Hope it will help you!

      Sincerely,
      AIT team

  7. kosterix

    hello,
    I want to upgrade my account to Lifetime membership using spring sale but there is no button to pay only the difference. Could You generate a link for me to upgrade to higher Membership within 30 days of original purchase?
    Best regards
    Marcin

    1. Zlatko

      Hello Marcin,

      thank you for contacting us back. We are sorry, there is no option in our system to upgrade from Full Membership to Lifetime Membership by paying the difference between the prices. Therefore once you are intended to get Lifetime package you should request for refund Full membership and purchase Lifetime Membership directly at: https://www.ait-themes.club/pricing-sign-up/.
      In the meantime we’ll deactivate your account Full Membership and send back money on your account. The request for the refund should be sent within 10 days from purchase. Please confirm.
      Thanks for understanding.

      Sincerely!
      AIT team

    1. Zlatko

      Hi there,

      thanks for getting back on this.
      Should you have further questions, feel free to contact us back.

      Kind regards!
      AIT team

    1. Zlatko

      Hello Ali,
      thank a lot for asking:
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Thanks for understanding!
      Best,
      AIT team

  8. Steve

    Hello- I just renewed my ‘full membership’ and I’d like to upgrade the the ‘lifetime membership’… is there anyway that is possible? Thanks!!

    1. Zlatko

      Hello Steve,

      thank you for asking. We are sorry, there is no option for upgrading from Full Membership to Lifetime membership. If you have renewed within last 10 days you can contact us back for refund by answering on this message and purchase Lifetime membership directly at: https://www.ait-themes.club/pricing-sign-up/

      Thanks for understanding.

      Best regards!
      AIT team

  9. kosterix

    hello,
    I didn’t get the answer to my question.
    It’s only 7 hours left of spring sale for lifetime membership
    Please send me the link where I can upgrade from my subscription plan to lifetime membership and pay only the difference in price

    1. Zlatko

      Hello Marcin,
      thanks for contacting us back. Please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-79/#comment-21610
      Sincerely!
      AIT team

  10. Florent

    Hello,
    I wanna know if is possible in the theme business finder+ is possible to remplace the logo counter the number phone in the caroussel ?
    Thanks in advance for your answer

    1. Zlatko

      Hello Florent,

      thanks for interesting in Business Finder+ theme. Could you please provide us with the screenshot of the place where you’d like to change the logo counter as we are not sure whether we have understood you correctly. Thanks for understanding.

      Best!
      AIT team

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Pre-sale Questions