Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7777)

  1. Selin

    Hi, i installed langwitch in free version to see how the multilanguage ability is working (experience but also technical like page speed , etc.) but in the free version I cannot select between the languages. How do you plan customers to test “lang”witch if I can not switch between languages?

    1. Zlatko

      Hello Selin,

      thanks for asking. Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      Once you are intended to have a try language localisation, please consider Full Membership package that comes with the theme and AIT Languages plugin:
      After purchase you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc

      Hope it will help.
      Best!
      Zlatko

  2. Heather

    I’m taking over a web site that was using the Directory theme, I want to make sure we have the latest version, but the version number on the site is showing as 4.22 and the current version you offer is 2.55. were your version numbers ever changed?

    1. Zlatko

      Hi there,

      thanks for asking. Perhaps the site you are writing about is running on our older theme Directory based on our Framework I. Currently we offer only Directory2 (or Directory+) theme and if you are interesting to use new features that offer our product based on Framework II, please have a look at the following instructions as you might find them useful:
      https://www.ait-themes.club/knowledge-base/migration-from-old-directory-or-businessfinder-theme/

      Hope it will help you.
      Kind regards!
      Zlatko

  3. selin.neefischer

    Hello, please tell me how I can remove the Footer Menu, especially the “Powered by Langwitch WordPress theme from AitThemes.club” THis is a no go for a product that I purchased. If this is not changeable – I wan tmy money back. YOu already cost me more than an hour searching for this – really bad.

    1. Zlatko

      Hi there,
      thanks for contacting us back.
      Please follow the instructions at: https://www.ait-themes.club/doc/theme-options/#admin-section
      Should you have further theme-regarding questions, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello George,
      thanks for asking. Yes, you can use 3rd party developer’s plugins, we have good experiences with the following plugins: Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc. Please kindly also note that our products are based on our framework I and II they are not compatible with the most a 3rd party wordpress developers plugins.
      Best regards!
      Zlatko

    1. Zlatko

      Hi Ramesha,
      thanks for contacting us back.
      Your account is registered and available in our system – user name ramesha. Please use the following URL link: https://system.ait-themes.club/. After login you should be able to download Free theme version. Please also kindly note that Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/
      Thanks for understanding.
      Best regards!
      Zlatko

  4. selin.neefischer

    Hi,
    here in your documentation you have the field “Editor for Text Area”: https://www.ait-themes.club/doc/theme-options/#footer-section
    It has this functionality:
    Text Area – editor to write text displayed in footer text area
    In my admin version, “Text Area” is missing, so I cannot change the footer bar text. I need support asap how to change this. Thnx.

    1. Zlatko

      Hi there,
      thanks for your reply. After login please go to -> theme admin/theme option -> footer -> scroll down .. and you’ll find text area section:
      https://prntscr.com/maf66m
      Should you encounter further theme-regarding questions, please contact directly our support forum.
      Best regards!
      Zlatko

    1. Zlatko

      Hi there,
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hi there,
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Marcus,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best!
      Zlatko

  5. Felicia

    I am currently using another theme along with the Sabai Directory plugin that I purchased on codecanyon.net. Would I be able to move my current listings from Sabai Directory plugin to your theme without losing any content? I have too many listings to risk losing them in a migration process, so I need to be sure before I purchase.

    1. Zlatko

      Hello Felicia,
      thanks for interesting in our products.
      We are sorry, we have no migration plugin for your needs, anyhow i would advice you to have a try the following procedure:
      Firstly, you should be able to transfer your data in the csv format according the documentation: https://www.ait-themes.club/doc/how-to-import-csv-file/
      Consequently the following plugin helps you to import your content regarding items custom post type: https://www.ait-themes.club/wordpress-plugins/csv-import-export
      Hope it will help you.
      Kindest regards!
      Zlatko

  6. mordechai

    Hi i interested to purchase businessfinder2 theme. and i have questions please:

    1.if you go to items category: https://preview.ait-themes.club/theme/businessfinder2/cat/education/
    so if you go down you can see ‘ Filter ‘ (public wifi, season ticket) can i change it to any filter i want ? i will use like 5 different filter like:
    Age,meals,rooms to sleep. and more.. its possible? i have to use plugind for that?

    2.about the top search ‘map search'( search keyword, category,location.radius) its possible to delete fields and add another fields i want?

    Thanks you !!!

    1. Zlatko

      Hello,

      thank you for reaching out to ait-themes.club.
      1) yes, you can set filter according your needs. To have it done you should install the following plugin: https://www.ait-themes.club/wordpress-plugins/advanced-filters/
      The documentation where you’ll find how to work with is available at: https://www.ait-themes.club/documentation/#advanced-filters-plugin

      2) unfortunately you can only remove mentioned fields. If you are interesting to add the other search fields you should customize the theme.

      Hope it will help you.
      Kind regards!
      Zlatko

    1. Zlatko

      Hi Jurij,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  7. Stefano

    Hello,

    I’d like to know if, purchasing a full single theme at the price of 99$, I’ll get lifetime update to that single theme.

    Thank you,

    Kind regards

  8. fiorella

    Hello, I’m Fiorella. I already write you but I received an automatically answer, not useful. Can you help me?

    This is my mail of 18 December:

    We are your customers since 2016. I read now on your homepage this offer: CHRISTMAS SALE Lifetime membership for only $149. All Themes. All Plugins. All Graphics. No yearly renewals.

    I already paid membership for 1 years, like you can see in the pic below. Can I pay the difference of money and have the Lifetime membership?
    If it is possible, how much I have to pay?

    1. Zlatko

      Hello Fiorella,
      thanks a lot for getting back on this. We are sorry, there is no option to upgrade from Full Membership to Lifetime membership package in our system.
      Thanks for understanding.
      Best!
      Zlatko

  9. Kate

    Hello!
    I want to ask how does the ” registration packages and paid accounts for the users” work… Can I set up custom page type for membership levels (like only basic info for free listings, and additional fields, pics, phone #, categories available for paid members – and how many levels there can be?

    How does it work on the front-end? Is there an option to sort the listings by their levels : “platinum” member listings appear first, then gold, silver (if they exist, of course) and only after that – free listings?
    Thank You!

    1. Zlatko

      Hello Kate,

      thank you for your questions. You can set up unlimited user’s packages with different roles and access to posts etc.
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/ or even in Events Pro posts (if they you are using Events Pro plugin): https://www.ait-themes.club/doc/users-registration-and-packages-option/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager
      Hope it will help you.
      Best regards!
      Zlatko

  10. mordechai

    Hi i interested to purchase the lifetime membership for 149$ its include all themes,pluging? and its is one time payment or just for 365 days?

  11. Dave

    Not sure where to submit bug reports, but I purchased the Lawyer theme (my support is up) but I thought you should know the theme no longer works with The Events Calendar plugin by modern tribe. I believe it broke after the WordPress 5 update. I get the following errors:

    “Warning: Invalid argument supplied for foreach() in /home/htdocs/wwwIRONNET/wp-content/themes/lawyer/AIT/Framework/WpLatte/WpLatte.php on line 177

    Warning: Attempt to assign property of non-object in /home/htdocs/wwwIRONNET/wp-content/themes/lawyer/page.php on line 9”

    Fatal error: Call to a member function options() on array in /home/htdocs/wwwIRONNET/wp-content/themes/lawyer/ait-cache/_wplatte/_Templates.page.php-be59e1c8a9283d4e729a6464efb76323.php on line 70

    1. Zlatko

      Hello Dave,

      thanks for contacting us back.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.

      Best regards!
      Zlatko

  12. Jan

    After AIT languages Plugin de/activation for maintenance reasons, the language switch on the web front-end has disappeared. How do you get the language switch activated again?

    1. Zlatko

      Hello Jan,

      thanks for contacting us back.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

  13. Scottie

    I have an active FULL membership, which i paid $99 for.
    Can I upgrade to the limited-time LIFETIME membership for the $50 difference?

    1. Zlatko

      Hello,
      thanks for contacting us back.
      We are sorry, it is possible to upgrade only from single product to full membership within 30 days from purchase products via ait-themes.club.
      Thank you for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Dam,
      thanks for asking. AIT Languages plugin helps to to set up any of available language localizations (Spanish too) in a few steps without performing the translation of .pot files (back-end, front-end). All you should insert in Spanish is just your own content. The procedure is described in the documentation pages: https://www.ait-themes.club/documentation/#multilingual-options
      Kind regards!
      Zlatko

  14. Dal

    Hello, I’m interested in buying Directory. I had a question about receiving payments. I was wondering if it were possible to implement other payment systems specific to country, in my case, Mexico. They use Oxxo Pay. There is a third party called Conekta that supposedly can support me in this. I’m just wondering if it’s possible to add other payment methods.

    1. Zlatko

      Hello,
      thanks for your interesting in our products. We are sorry, there is no option to add the other payment without customization of the theme. We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Franck,
      thank you for interesting in our products.
      There is one difference between both packages. Full Membership comes with an access to product’s updates valid for a 1 year, after this period you are free to decide to prolong or renew your membership for the same price at any time. You have also rights to continue using our products after 1 year if you do not prolong your package, no problem.
      Lifetime membership comes with unlimited access to updates.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Franck,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  15. Alex

    Dear Dodo,
    Good day!

    Abt 3-4 weeks ago noted that map disappeared on Items Menu. When approving New Item map is not available, area assigned for the map is empty.
    Moreover switches On-Off are coarctated. While switched in Theme Admin Main Menu are OK (as before Green-Red).
    See attached screenshot from Item page and latest SYS info.

    Looking forward to your assistance.

    Best regards,
    Alex

    1. Zlatko

      Zdravstvujte Alex,
      please provide our colleague with the message and SYS Info via our system in order to reach him directly -> Please login into your account at https://system.ait-themes.club/support/
      Thanks for understanding.
      Best regards!
      Zlatko

  16. Martin

    I read on your support forum a recommendation for using Directory+ rather than Business Finder because it was updated with many new features. That post was about 5 years old.

    Is that still the case, or has the Business Finder theme been updated to include similar features?

    1. Zlatko

      Hello Martin,

      thanks a lot for getting back on this. Yeah, i can confirm that Business Finder theme uses almost the same features like Directory+ theme, moreover it has implemented an option for Side Search Form element. The detailed comparison table can be found in the following article: https://www.ait-themes.club/directory-wordpress-themes-club/

      Best regards!
      Zlatko

  17. Pavel

    Hi,

    I bought the Directory template – and I would like to completely translate it into Czech. Can I buy Czech only for this template?

    My Purchose Code is: 9cc2aa75-7274-4698-84c3-83912e919781

    1. Zlatko

      Dobry den, Pavle,
      dakujeme za nakup Directory sablony. Ano, existuje takato moznost zakupenia samostatneho pluginu na stranke: https://www.ait-themes.club/multilingual-support/. A nasledovnym postupom popisanym v dokumentacii si jednoducho a rychlo nastavize cesku lokalizaciu pre Vase webove stranky: https://www.ait-themes.club/documentation/#multilingual-options
      Pokial budete mat dalsie otazky tykajuce sa prace s nasimi produktami, nevahajte kontaktovat nasu zakaznicku podporu priamo na: https://system.ait-themes.club/support/

      Ak mate zakupeny produkt cez Themeforest mal by ste sa registrovat pre zaistenie pristupu na support. Spociatku by ste mal validovat “purchase code” v nasom systeme. Pre registraciu prosim pouzijte nasledujuci formular: https://system.ait-themes.club/join/tf

      Dakumem za pochopenie.
      S pozdravom,
      Zlatko

  18. Aza

    Hi
    Regards to your event theme as below
    https://preview.ait-themes.club/theme/eventguide/

    few questions
    1. When a registered venue organiser submits an event I want to the adminstrator to be able to moderate it before approving it for display, but send a notification when a event is submitted? (which part does currently work with this theme)

    2. The Event Details Form that they use to submit should have the ability for text, image, and video submission. which is true and what is possible?

    3. I would like the form to code itself with, say, the date plus postcode to enable easy search results in the database and help avoid duplication.

    4. take payment when a add is submitted or approved?

    5. Can i edit out some sections as I am only want to display events with a category and search bar only?

    6. Can the events slider or whatever feature display the events in a scrool down fashion instead of to right ?

    Thanks
    Aza

    1. Zlatko

      Hello Aza,
      thanks for your questions:

      1) You should extend the theme with Events Pro plugin: https://www.ait-themes.club/wordpress-plugins/events-pro/, the documentation is available at: https://www.ait-themes.club/documentation/#events-pro-plugin

      2) You/users are able to insert text and images, video can be added in wysiwyg editor too as an embedded link. For detailed info please check out events pro custom post type docs: https://www.ait-themes.club/doc/set-up-your-event-pro-post/

      3) there is such a feature available by default in Search form once you decide for the option to search by events, you do not need to code it

      4) regarding payments, please check out the following options and articles to understand how can be the business monetised:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/ or even in Events Pro posts (if they you are using Events Pro plugin): https://www.ait-themes.club/doc/users-registration-and-packages-option/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/

      5) yes, it is possible. Please check out the documentation: https://www.ait-themes.club/documentation/#theme-admin-introduction

      6) we are sorry, there is only option to enable or disable carousel fading feature

      Hope it will help.
      Best regards!
      Zlatko

  19. Алеся

    Здравствуйте!
    Я могу виджет бронироания поставить в тему магазина? То есть ставить нужные мне плагины из тем в нужную мне. Возможно ли с темой работать в Элементор и ставить допрлнительные сторонние плагины , например совместные покупки.

    1. Zlatko

      Zdravstvujte Алеся,

      thanks a lot for interesting in one of our themes. Some of 3rd party developers plugin works directly with our products. Anyhow:
      please read the license regarding theme modification at: https://www.ait-themes.club/license/
      We don’t have documentation for our framework, because we don’t allow modify the framework source code.

      Secondly,
      you can still manage and change CSS and HTML customization, we have created knowledge base in order to help our clients once they are intended to create unique websites: https://www.ait-themes.club/knowledgebase/

      Thirdly,
      as our products are based on our framework I and II they are not compatible with the most a 3rd party wordpress developers plugins.

      Thanks for understanding.

      Kind regards!
      Zlatko

    1. Zlatko

      Hi there,
      thanks for asking.
      Yes, you can extend theme with AIT Languages plugin that provides the translation of back-end and front-end into French without performing the translation of .pot files just by following these steps: https://www.ait-themes.club/documentation/#multilingual-options
      The plugin is available at: https://www.ait-themes.club/multilingual-support/
      Best regards!
      Zlatko

  20. Charles

    Hello.
    RE: City Guide Child ThemeVersion: 1.0

    We purchased the CITY EVENTS THEME PERHAPS 2-3 YEARS AGO. We cannot make site go live because the events do not appear in chronological order. We would also like to update the THEME. I lost my Hard Drive with the vital info on the purchase. It would be for Charles Michael Murray – Laguna Beach California – charles@cmmstudio.com. I can give you access to the site if needed – but Hoping you can help. Truly want to get this site live. How do I reach you other than this method??? I do numerous sites and marketing in Southern California. http://cmmstudio.com
    Thank you – Charles

    PS Great THEME BTW… !

    1. Zlatko

      Hello Charles,
      thanks a lot for contacting us back. First of all thank you for your compliments.
      Regarding the membership – i’d like to inform you that 2-3 years ago each of our products/packages we were offering for the market was with an access to updates valid for a 1 year.
      Therefore once you are intended to update your website please consider to renew your membership or purchase Lifetime Membership package that comes with unlimited access to product updates.
      Thank you for understanding.
      Kind regards!
      Zlatko

  21. Charles

    Hello.
    RE: City Guide Child ThemeVersion: 1.0

    ???
    u-name as Calisuisse
    psswrd: sennen2

    We purchased the CITY EVENTS THEME PERHAPS 2-3 YEARS AGO. We cannot make site go live because the events do not appear in chronological order. We would also like to update the THEME. I lost my Hard Drive with the vital info on the purchase. It would be for Charles Michael Murray – Laguna Beach California – charles@cmmstudio.com. I can give you access to the site if needed – but Hoping you can help. Truly want to get this site live. How do I reach you other than this method??? I do numerous sites and marketing in Southern California. http://cmmstudio.com
    Thank you – Charles

    1. Zlatko

      Hi again,
      please check out the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-76/#comment-20881
      Best!
      Zlatko

  22. EJ

    I would like to know if this plug in will work with your directory themes. This will pull in google reviews.

    https://wordpress.org/plugins/widget-google-reviews/

    1. Zlatko

      Hi there,
      thanks for interesting in directory products. We are sorry, the plugin has not ben implemented, it’s most likely not compatible as our products are based on our Framework II. Due to this we have created Items Reviews plugin: https://www.ait-themes.club/wordpress-plugins/item-reviews/
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Chris,
      thanks for asking. Revolution Slider comes built-in the theme. We have a special license to use it in our themes without any extension and add ones. To get additional , for example templates, you should to purchase the license directly from Themepunch.
      Thanks for understanding.
      Best !
      Zlatko

  23. takis

    good day I call panagiotis and I build websites My own is “https://webmarketing-greece.eu/”. I want to use the “https://preview.ait-themes.club/theme/businessfinder2/ ” but also have a product market, for example if I call this linkage “http://prntscr.com/mkr22g” so I can buy it.

    1. Zlatko

      Hello Panagiotis,
      thank you for contacting us and for interesting in Business Finder+ theme.
      Once you are intended to offer events like a gondola trip, you should extend the theme with Events PRO plugin that allows you to post events that starts from .. to … Please have a look also at the documentation how to fill in the data into Events Pro custom post type: https://www.ait-themes.club/documentation/#events-pro-plugin
      Please consider Event Guide wordpress directory theme as this template after activation Events PRO plugin allows you to search or by items (businesses) or by events by using the name of event or the date etc.
      Hope it will help you.
      Best regards!
      Zlatko

  24. chris

    HI

    Having problems installing Revolution Slider as part of Aqua theme. The message is as below. I have tried deleting the folder in question but this has no effect. Any ideas? I cannot install or update the plugin

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. C:/Inetpub/vhosts/sandbox41.co.uk/httpdocs/WP/wp-content/plugins/revslider/

    Plugin installation failed.

    Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.”

    1. Zlatko

      Hello Chris,
      thanks for your message. We have released a few hours ago the new update of Revolution Slider that comes built-in the theme to version v5.4.8.2 and everything works correctly. You can also check it in the demo preview site: https://preview.ait-themes.club/theme/aqua/
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best regards!
      Zlatko

  25. Oscar

    Good Morning, we are a small website developer agency based in Spain.

    We are interested in your Food Guide theme. But we have a question regarding pricing.

    Seems that we need to get (apart from the theme) some plugins like the AIT Translation. We usually work with WPML… but fine, we use your plugin.

    So.. we saw that there is a option for 99$ to subscribe for one year to your “club”.

    Just want to make sure: those 99$ entitle us to get the Food Guide Theme with all the plugins it requires, correct?

    Thanks for your assistance.

    1. Zlatko

      Hola Oscar,
      thank you for asking and for interesting in our products. Yes, that’s correct. Full Membership covers an access to all of our products and their updates as well as an access to support forum valid for a 1 year.
      How to work with you can find at: https://www.ait-themes.club/documentation/
      Kindest regards!
      Zlatko

    1. Zlatko

      Hey there,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hello Taimoor,
      thank you for interesting in directory products. Yeah, it’s possible, please follow these instructions: https://www.ait-themes.club/knowledge-base/how-to-add-new-payments-currency-in-directory-type-themes/
      Best regards!
      Zlatko

  26. Steve

    Hello- I have purchased your previous version themes in the past and am looking to upgrade to your newest versions.

    ? On your business themes (business finder+, city guide, etc. ) you use google maps. Do i have to obtain my own API Key in order for the maps to work on the site or do you offer that for us?

    If you could let me know I would greatly appreciate it.

    Thanks in advance

    1. Zlatko

      Hello Steve,
      Regarding using google maps please check out the following article: https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      Hope it will help you.
      Best regards!
      Zlatko

  27. Andrea

    So if i purchase the $99 membership package I will have access to all the plugins I would need for event guide. Event pro, admin manager, paypal…etc? Can I only pay through a paypal account?

    1. Zlatko

      Hello Andrea,
      indeed, after purchase Full Membership package you’ll get an access to all of our product updates valid for a 1 year. After this period you can prolong or renew your membership at any time for the same price.
      Regarding the payment:
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.

      Thanks for understanding.
      Best regards!
      Zlatko

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