Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7484)

    1. Zlatko

      Hello,

      thanks for asking. Please follow the instructions posted in the documentation page: https://www.ait-themes.club/knowledge-base/google-maps-api-error/

      Should you have further theme-regarding issues, I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      or
      feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Kindest regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. CSV Import Export plugin works with 5 directory themes only: https://www.ait-themes.club/wordpress-themes/
      For detailed info how to work with please follow the instructions at: https://www.ait-themes.club/documentation/#csv-import-export-plugin
      Best!
      Zlatko

    1. Zlatko

      Hello Jack,
      thanks for interesting in our products. We are sorry, we have no theme create especially for car repair business, anyhow please consider the Brick theme as you might find it useful:
      https://www.ait-themes.club/wordpress-themes/brick/
      Best!
      Zlatko

  1. Darrell Walters

    I purchased the $99 package this week. I’ve received confirmation from Paypal and my credit card company that the payment has gone through. When I login to download the themes my account says Inactive and I’m unable to download. Please help to resolve this quickly.

    1. Zlatko

      Hello Darrell,
      thanks for contacting us back. Please provide us of your user name registered in our system. It will allow us to trace up your account in order to have a look closer at your issue.
      Best!
      Zlatko

    1. Zlatko

      Hello Anne,
      thanks for asking. By closing account doesn’t mean to get refund. Therefore once you are intended to get refund you should contact us directly, in this case please provide us of your user name registered in our system. We’ll trace up your account and consider your request according terms of use.
      Thanks for understanding.
      Best!
      Zlatko

  2. OnlineChill

    Hi, I got two queries:

    1. I make and sell websites and I need to give a license of themes and plugins to my clients. Can I do that if I buy your theme?

    2. Can I use your themes on MULTIPLE sites?

    Waiting for your reply,

    Best Regards,
    OnlineChill

    1. Zlatko

      Hey there,
      thanks for interesting in our products.
      No problem at all. You can re-use any of our products for unlimited web projects, domains, installations etc. According our terms of use you are no allowed to resell our products directly to your clients: https://www.ait-themes.club/terms-of-use/
      Thanks for understanding.
      Best!
      Zlatko

  3. Luba

    Hi! We have your theme, but old version. We want to buy new version, but afraid we can lose our data. Coild help us with upgrading process? thank you

    1. Zlatko

      Hello Luba,

      thanks for contacting us back. Yes, we offer theme upgrade service available at: https://www.ait-themes.club/services/theme-update

      Best!
      Zlatko

    1. Zlatko

      Hello Ali,

      thanks for interesting in our products. Full Membership comes with an access to product updates and support forum valid for a 1 year. After this period you are free to decide to prolong or renew your membership if you are interesting to get an access to the newest product updates.

      Best regards!
      Zlatko

  4. manuel.soto

    Hello by mistake I have expanded my subscription to lifetime subscription. I have not realized that it was active until June of next year.

    I wanted to please return the subscription amount for life. If possible I would like to expand the subscription that I have annual to lifetime paying the proportional part. If it is not possible in June of next year on the 28th that the subscription expires, I will pass it on for life.

    Greetings and thanks in advance.

    1. Zlatko

      Hello Manuel,
      thanks for contacting us back.
      1) Your request has been proceed, you’ll receive money back on your account asap.
      2) We are sorry, there is no option to upgrade by paying the difference between the prices.
      3) Yes, it is possible, you’ll be provided by an email notification 1 month before expiration of your account.
      Best!
      Zlatko

    1. Zlatko

      Hello Marios,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  5. Lynn

    Hello!
    I purchased your Elegance theme from ThemeForest awhile back and need to download the theme again to restore my website that has been compromised. I have the license certificate, but through ThemeForest (Envato) it is showing it as no longer available to download.
    Is there a way that I can download this again through you without having to purchase?
    Thank you for your time and assistance.

    1. Zlatko

      Hello Lynn,
      Thank you for your message and question:

      Theme is now available only at https://www.ait-themes.club/wordpress-themes/elegance/ as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages or products in our club -> it’s possible when you are logged in our system (GDPR requirements are introduced too).
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme or plugin for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress CMS and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership (in case when you decide for Full Membership)
      – after the period of 12 months you can still continue using our products – no restrictions, once you are intended to get an access to further product updates, you should consider renew or prolong your membership after 1 year for the same price.

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best!
      Zlatko

  6. Brian

    Our client is using one of your themes on their website. During an upgrade to the site for SSL Cert deployment the team told us they were not able to complete this.

    They mentioned the following…

    The homepage slider area is loading in 2 images from an unsecure URL.

    • http://preview.ait-themes.com/rounder/wp2/wp-content/uploads/Rounder_Home.png
    • http://testing.ait-themes.com/rounder/wp1/wp-content/themes/rounder/design/img/homepage-slider-bg.png

    Those are being set from the theme and there does not seem to be an override anywhere that I know or could find. I don’t have any experience with this particular 3rd party theme, so after about an hour of digging around, I had to leave it as is. Perhaps the client would know where these default images are set in the theme settings area. If not, I suggest they open a support ticket with the theme author for some assistance. I did find the image paths in the database, but a direct edit to them in the database resulted in the header breaking. So I had to revert that attempt.

    1. Zlatko

      Hello Brian,
      thanks for contacting us. Indeed, i would advice to your client contact our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking.
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.

      Best!
      Zlatko

        1. Zlatko

          Hi there,
          you’ll be contacted by our account manager in order to provide you with the instruction regarding bank transfer payment.
          Thanks for patience.
          Best!
          Zlatko

    1. Zlatko

      Hello Andrew,
      thanks for interesting in our products.

      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.
      Best!
      Zlatko

  7. Jashar

    Hi,

    We are a digital agency and we’ve used your themes on a couple of different pilot projects. One of our client is interested in some modifications/bug fixes, and we think it could be beneficial to hire the theme manufacturer’s team directly.

    1. Zlatko

      Hello Jashar,
      thanks for contacting us.
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. In this case the best would be if you contact our team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.
      Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, Revolution Slider, WooCommerce plugins etc.
      Best!
      Zlatko

    1. Zlatko

      Hello Andrew,
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.
      Best!
      Zlatko

  8. paul

    I installed the plugin but cant find “Item Extension”

    After activation, “Item Extension” menu option is available from main left side WordPress menu under Theme Admin.

    Im want to create some fields and have the entries show up on a listing. Like for sales jobs. Years experience, travel, education…

    1. Zlatko

      Hello Paul,

      thanks for contacting us back. Please check out the documentation page: https://www.ait-themes.club/doc/admin-side-of-item-extension-plugin/
      Should you have further theme/plugin regarding questions, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Best!
      Zlatko

  9. Kimberly

    How many times do I need to log in ???!!!
    I have paid for the upgrade, trying to learn what to do, and almost every page I click to, requires me to log in again. WHY?? Is there no membership area?

    1. Zlatko

      Hello,
      thanks for contacting us. Could you please provide us of your user name registered in our system?
      It will allow us to trace up your account in order to have a look closer at your issue.
      Best!
      Zlatko

  10. gdurmaz

    Merhaba,

    Ürün satın almak istiyorum fakat Türkiye’den Paypal üzerinden ödeme yapamıyorum. Ödeme yapmak için alternatif bir yöntem mevcut mu? Nasıl ödeme yapabilirim.

    Teşekkürler,

    1. Zlatko

      Hello,

      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Andrew,
      thanks for getting back on this.
      Could you please provide us of your user name registered in our system? We’ll contact you back soon with an alternative method in order to proceed the payment.
      Thanks for understanding.
      Best!
      Zlatko

  11. jonybigude

    Hi!

    I bought Directory + long ago and I just renewed support on themeforest. Still, I can’t get any support from you since my dashboard demands me to spend MORE money on buying the same support I already bought on ThemeForest. This must be a mistake. Can I please get support? How? Thanks in advance!

    1. Zlatko

      Hello,
      thanks for contacting us back. Please check out the following instructions once you are logged into your account in our system: https://prntscr.com/koxyp2
      Best!
      Zlatko

  12. Pablo Agustin Cossarini

    Dear, I have been a client of yours for years with the email somosalgofacil@gmail.com

    Unfortunately, my country Argentina this year is in crisis and my currency was devalued a% 100

    For me to pay 79 dollars is a lot of money with the situation that I’m going through.

    I need to renew my service that expired on 11/1/18 but I do not have that much money.

    Will I be able to access a special discount this year since I have been using your service for years?

    I need to renew my account but unfortunately I do not have that much money.

    1. Zlatko

      Hello Pablo,
      thanks for contacting us back. We are sorry, we have no other discounts available for the market except the current one special price. Anyhow, feel free to have a try the voucher code with “FMS41ET” that should offer you 10% off.
      Thanks for understanding.
      Best!
      Zlatko

  13. Daniel

    I want to use ‘Blog multi author’ for a education blog/magazine, but I do not need the location part in my posts. (thelondonuniversity.com)

    1. Zlatko

      Hello Daniel,
      thanks for asking. No problem at all, you have the more option how to set up page layout in page builder:
      – disable the section “Display post/s”
      – disable the Google Map element.
      For detailed info please have a look at the documentation:
      https://www.ait-themes.club/doc/extended-google-map/
      Have a nice day!
      Zlatko

    1. Zlatko

      Hello Jack,
      thank you for interesting in one of our products. How we could help you? What features are you interesting in?
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for contacting us back. Could you please provide us of your user name registered in our system which will help us to trace up your account. Consequently we’ll have a look closer at your issue ,,, Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Jonathan,
      thanks for asking. We are sorry, Buddypress plugin is not compatible with our directory products.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Dan,
      thanks for asking. We are sorry, there is no option to disable google map in a content of post type, anyhow you can manage to hide this section by following the instructions at: https://www.ait-themes.club/knowledge-base/hide-parts-of-website-via-css/
      Hope it will help you.
      Kind regards!
      Zlatko

  14. John

    Our client is running your directory theme and is experiencing issues with Google maps. It appears we need an API key. How do we sort this please?

    1. Zlatko

      Hello John,
      thanks for asking. Please follow the instructions posted at: https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      Hope it will help you.
      Should you have further theme-regarding issue, please please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Hope it will help you.
      Best regards!
      Zlatko

  15. Gary

    Aloha just want to make sure that with the base $99 I can do the following:

    1. Geo Locate based on current location
    2. Have people sign up and limit to number of deals
    3. Show deals on any page
    4. Do I need to use your template or can I use divi and make something custom?

    I guess I just want to know what is not included and why I should do the purchase of all of the add ons.

    We are going to be doing local spa beauty deals and just want to make sure I buy the right one. The other site directory we are looking at is this one 1. https://demo.templatic.com/listingplus/

    Can you kindly let me know how you guys are better. Going to be buying one today for sure.

    Thanks!

    1. Zlatko

      Hello Gary,

      thanks for interesting in our products and for asking.
      1. Geolocation feature is available by default, you can enable/disable it per each page: https://www.ait-themes.club/doc/header-map-element/
      2. Yes, you can manage it very simple in theme option – user packages: https://www.ait-themes.club/doc/how-to-create-package-assign-permissions-and-set-price-in-directory-type-theme/
      3. We are sorry, theme doesn’t offer market place functionality, but the theme is full y compatible with WooCommerce plugin, you can create on-line store and sell your products.
      4. Our products are not compatible with Divi nor Templatic theme. Anyhow, by checking the demo page you have posted above i can ensure you that our theme together with some plugin offers the similar functionality. Feel free to describe a little bit which kind of the features would you require or please check out the following list of all compatible plugins:
      https://www.ait-themes.club/wordpress-plugins/
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, Revolution Slider, WooCommerce plugins etc.
      Hope it will help you,
      Best regards!
      Zlatko

  16. lisa

    I’m trying to get support for the Directory + theme. I just purchased support thru Envato but I cannot get to a page where I can ask my question on your site–everywhere I go says I don’t have support.

    1. Zlatko

      Hello Lisa,

      thank your for contacting us back.
      First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Kind regards!
      Zlatko

  17. Pablo

    Dear

    I have been your clients for years.

    Unfortunately, my country Argentina is in crisis and this year I can not pay $ 79

    Is it possible to access a special discount?

    Otherwise, I do not count money to renew my subscription

    1. Zlatko

      Hello Pablo,
      thanks a lot for contacting us back.
      We are sorry, currently we have no other special offers available for the market. Please have a try to check out the following page https://www.ait-themes.club/pricing-sign-up/ in a few weeks or please subscribe to our newsletter so you don’t miss further special offers. Once your subscription expire – don’t worry, you can still continue using our products.
      Thanks for understanding.
      Best regards!
      Zlatko

  18. Pablo Agustin Cossarini

    Dear

    I have been a client of ait-themes.club for years with my user somosalgofacil@gmail.com

    This year the currency of my country Argentina was devalued by 100% and it is impossible to pay for my 79 dollars to renew my license.

    1 US dollar equals 40 Argentine pesos

    Is it possible to access a special discount only once?

    1. Zlatko

      Hello Lucas,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  19. Honza

    Zdravim – jak je Vas mozne zkontaktovat?

    Mam od vas jiz nekolik let nainstalovane Thema Doctor+ a k tomu PlugIn AIT Lnaguages – bohuzel u jazyku je problem, ze casto se stava, ze prepnuti vubec neni mozne a jazyk proste uzstane na strance viset. Jak je toto mozne opravit, prosim?

    Dale me zajima – pri migraci hostingu a a na novejsi WordPress – jak je mozne prenest i licenci na Sablonu?

    Dekuji,
    HS

    1. Zlatko

      Dobry den Honza,
      náš tým môžete kontaktovať prostredníctvo pre-sale otázok, alebo po zakúpení produktu je možné sa prihlásiť do zákazníckej zóny (support forum), kde náš tým je pripravený Vám pomôcť v rámci akéhokoľvek dotazu týkajúceho sa práce s našimi produktami.
      Tu vo v tomto prípade by som doporučil skontrolovať, či používate posledné dostupné verzie, tak ako šablony, tak aj pluginu.
      V druhom prípade žiadny problém, môžete použiť ľubovoľný z našich produktov pre xy inštalácií, hostingov, domén, atď.
      S pozdravom!
      Zlatko

    1. Zlatko

      Hi there,

      thanks for asking. Yes, we offer this service, one theme installation costs $50,- excl. VAT if applicable, 1 plugin installation service costs $25,- excl. VAT. For detailed info please have a look at: https://www.ait-themes.club/services/

      Best!
      Zlatko

  20. Alexandre

    Hello, I would like to know if this part of the http://prntscr.com/lhmeak site can be configured to auto-rotate (as a slider).
    Thank you very much.

    1. Zlatko

      Hello Alexandre,
      thanks for asking. We are sorry, Taxonomy Menu can’t be set as carousel, for detailed info please check out the docs: https://www.ait-themes.club/doc/taxonomy-menu/
      Best!
      Zlatko

    1. Zlatko

      Zdravstvujte,
      thanks for interesting in our products. Yes, you can write in Ukrainian language, we’ll try to translate your questions by using google translator.
      Best regards!
      Zlatko

    1. Zlatko

      Hey there,
      thanks for asking. Yes, each of our directory theme comes with built in custom post type named in the same way as the element in order to display it in page builder:
      – https://www.ait-themes.club/doc/advertisements-post-type/
      – https://www.ait-themes.club/doc/advertisements-element/
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking and for interesting in our products. Lifetime fee means in other words that there are no additional costs and you’ll get unlimited access to product updates.
      Best regards!
      Zlatko

  21. rafael maia

    tenho interesse no tema Directory+, mas queria saber detalhes sobre ele.

    tipo o meu anunciante ele mesmo posta os anúncios dele, e edita, coloca cupons, depois que liberar o pagamento.

    1. Zlatko

      Hello Rafael,
      thanks for asking. Yes, you can manage user abilities as described above. For detailed info please have a look at the following instructions:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/ or even in Events Pro posts (if they you are using Events Pro plugin): https://www.ait-themes.club/doc/users-registration-and-packages-option/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/
      Hope it will help.
      Best!
      Zlatko

  22. Eray

    merhaba,
    http://www.uzmanizmir.com sayfasının harita özelliği çalışmıyor bunun sebebini anlayamadım bu konuda bana yardımcı olabilir misiniz?

    1. Zlatko

      Hello Eray,
      thanks for contacting us back. Please check out the article of our knowledge base posted at: https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/
      Best regards!
      Zlatko

  23. shawn

    I would like to use this as a community site for a small fishing/vacation town.

    I do not live there and it has a high busineess turn-over… can it automagically adjust and fill the map with the businesses from G Local / Business API so we do not have to find and enter every restaurant and hotel.?

    1. Zlatko

      Hi there,

      thanks for asking and interesting in our directory products. Indeed, once you are your data in CSV format basis on requirements described in the documentation you can very easy import them by using CSV Import Export plugin: https://www.ait-themes.club/wordpress-plugins/csv-import-export
      The documentation is available at: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      Best regards!
      Zlatko

  24. Greg

    I have Ristorante theme version 1.24 for my website that was created a couple years ago. I would like to update to the new Ristorante theme but want to know if my website will migrate to the new theme or if I need to recreate the entire website. Please advise, thanks!

    1. Zlatko

      Hello Greg,
      thank you for asking. We are sorry, we have migration plugin ready only for directory themes. Ristorante uses the older framework I by comparing with Ristorante II which means it is not possible to switch the themes in order having your content available in the new theme.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hi there,
      thanks for asking. If i have understood you correctly: Taxonomy item location is not required but you should enter some address otherwise the theme uses the address by default.
      Best regards!
      Zlatko

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Pre-sale Questions