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General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (9078)

  1. Corey

    I’m interested in the theme and plugins associated with the business/directory listings. What’s my total cost to get all of the associated elements?

    1. Zlatko

      Hello Corey,

      thanks for asking and for interesting in our products.
      Currently you can choose between 2 packages (3rd one will be available soon): Full or Lifetime membership. There is one difference – Lifetime package offers unlimited access to updates while Full membership is active during a 1 year from subscription. After this period you are free to decide to prolong your memebrship for the same price. Further info you’ll find at: https://www.ait-themes.club/terms-of-use/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  2. sam

    We have the food guide theme, looking to add “claim listing” and “food menu” plugins but I wanted to confirm some of the functionality. If we have both of these, and a client claims a listing, are they then able to add or edit their own menu?

    1. Zlatko

      Hello Sam,

      thanks for writing in and for interesting in our products. Yeah, that’s correct. You should install and activate Claim Listing plugin, too.
      In order to manage user’s and their packages/roles please follow these instructions:

      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/

      Admin has also an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  3. Lionel

    Does Food Guide is compatible with HT QR Code Generator? I need to place QR Codes on each entry.

    I tried Citadella Theme but it is not fully compatible with Elementor. I have created a Header template and there is no way to make the navbar to work properly. I need to know and solve this issues before renewing my subscription.

    1. Zlatko

      Hi again,

      thanks for additional info and question. We have never test the theme with QR generator and as it uses own database due to theme options and page builder it mostly like 3rd party developers plugins doesn’t count on it…

      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

  4. kihor

    Hi which theme is best for news site
    and selling goods eCommerce site. Thanks

    1. Zlatko

      Hello there,

      thanks for interesting in our products.

      In fact, it mostly depends on your requirements on website functionality. Anyhow, feel free to have a look at the demo preview presentation of the following themes that comes with built in our own page builder:
      – the whole listing with integrated WC plugin and responsive design: https://www.ait-themes.club/wordpress-themes/#responsive#translated-multilingual-themes#woocommerce
      – https://www.ait-themes.club/wordpress-themes/typo/
      – a special one page theme: https://www.ait-themes.club/one-page-wordpress-theme/
      – or in case if you are intended to offer posting news by more users: https://www.ait-themes.club/wordpress-themes/multi-author-blog

      Another options that might be interesting for you is using any of our the latest layouts built with our latest Citadela project, feel free to have a look at: https://www.citadelawp.com/wordpress-layouts-design/

      If there’s anything else We can help you with, please let us know.

      Have a good day!
      Zlatko
      AIT team

  5. Hector

    Hi, does your Directory Pro theme it´s available as an app?

    1. Zlatko

      Hello Hector,

      thanks for interesting in Directory PRO theme and for asking. We are sorry, mobile application is not available.

      Best regards!
      Zlatko
      AIT team

  6. koukos

    Hi, I have chenged the color on search bar on cityguide somehow and now I dont know how toreverse this change. My site is e-t.gr And you can see that the search is white.

    1. Zlatko

      Hello there,

      thanks for contacting us back. Please follow the instructions posted at: https://www.ait-themes.club/doc/theme-options/
      Should you issue still persists, please contact us via support forum: https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Best regards!
      Zlatko
      AIT team

  7. Yoann

    Hello,

    I purchased your Lifetime membership in 2018 and now I seem to have an issue with the plugin updates that says I have an error of API Key that is not correct for my domain. When I go into my subscriptions area I do not see the Lifetime membership inmy account that I purchased for 150 dollars. Same thing for my invoices I do not have the invoice that was there for my purchase, I Can’t even contact you through my contact form. What seems to be the issue.

    1. Zlatko

      Hello Yoann,

      thanks a lot for writing in. I can’t trace up your account by using your email. The only what i have found out is the account with empty history of subscriptions … Did you use another email for registration reason? If you can’t remember it would be enough to provide us of your user name in order to have a look closer at your issue.

      Secondly,
      please follow these instructions in order to set up your API keys correctly (once you proceed it your website should working correctly):
      https://www.ait-themes.club/doc/theme-activation/

      Best regards!
      Zlatko
      AIT team

  8. Lasantha

    Dear sir do you provide purchase codes for your themes and plugins please tell me that I will purchase a package from you

    1. Zlatko

      Hello Lasantha,

      thanks for contacting us back. After purchase you should follow the instructions posted in this article: https://www.ait-themes.club/doc/theme-activation/
      in order to get valid AIT API key that are provided in order to let your website running.

      If there’s anything else We can help you with, please let us know.

      Best regards!
      Zlatko
      AIT team

  9. Justin

    Hello, I bought the:

    Doctor: Universal Medical WordPress Theme | Business

    from Themeforest and no longer have access to the files or updates. They said to contact you, how do I resolve this?

    Thanks in advance.

    1. Zlatko

      Hello Justin,

      thanks for writing in.
      The theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest marketplace. From this reason the license has ended according Terms of Use by Envato group.
      If you plan to update theme you have an option to subscribe for any of available packages or for single product in our club in order to get the license to use the theme: https://www.ait-themes.club/pricing-sign-up/ -> it’s also possible when you are logged in our system (GDPR requirements are introduced too).
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme or plugin for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      If there’s anything else We can help you with, please let us know.

      Kindest regards!
      Zlatko
      AIT team

  10. Mark

    Why do you call it ITEM?.

    It’s a listing.

    1. Zlatko

      Hello Mark,

      thanks for your feedback. Yeah, we could call it also “entry”, “element” or “point” …

      Best regards!
      Zlatko
      AIT team

  11. bongiben

    I have a site with old version of the driving school theme

    I would like to upgrade it to a newer version so It works on iphone

    can you let me know if this is easy to do and how I can check it works before upgrading

    1. Zlatko

      Hello there,

      thanks for contacting us back. The current supported version is v1.26 and the theme has been designed with introduced adaptive design – it works nicely also on smartphones. Please follow the instructions posted at: https://www.ait-themes.club/doc/theme-activation/
      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  12. khalid

    Hi, I can use this, the theme Business Finder for classified listing, Ad post

    1. Zlatko

      Hello Khalid,

      thank you for interesting in Business Finder+ theme. We are sorry, theme doesn’t have implemented market place functionality. Further customization is required.

      Kind regards!
      Zlatko
      AIT team

  13. Satcey

    Hello, I have the Citadela theme and directory plugin. I have easy admin enabled. After a customer buys a subscription, how do they access easy admin and create a listing? Once they buy a subscription it goes to the woocommerce My Account page.

    1. Zlatko

      Hello there,

      thanks for writing in.
      We’d like kindly ask you to check out the documentation page:
      https://www.ait-themes.club/citadela-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kind regards!
      Zlatko
      AIT team

  14. Gustavo

    Do you have any other platform different than PayPal, so I can pay your Full License (99U$D).

    It keeps saying that I’ve to check with my credit card’s bank. I have payed with this

    1. Zlatko

      Hello Gustavo,

      thanks a lot for interesting in our product/s.

      We can provide you with the invoice through Stripe payment. Once you make a payment I will create your membership. If does it suit you, please confirm. Consequently I’ll contact our account manager to provide necessary action to make it happen.

      Thanks for your understanding.

      Best regards!
      Zlatko
      AIT team

  15. Richard Cross

    Hi,

    I have just purchased the lifetime membership via PayPal and I don’t seem to have an active membership.

    Please let me know how to activate my membership.

    Best regards

    Richard

    1. Emilia

      Hello Richard,

      I’ve checked your account and payment. Due to Paypal confirmation process, we did not get money and information from them. Your payment is under Paypal review. Once it is confirmed by them, your account will be active. It should take less than 3 days says Paypal.

      Thank you
      Emilia

  16. Dan

    Hi, I purchased your theme off themeforest but didn’t know it was going to be missing a lot of the functionality available on your site. Can I get a discount on purchasing the full Directory+?

    1. Zlatko

      Hello Dan,

      thanks for writing in.
      Many thanks for purchasing one of our products. If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins: https://prntscr.com/gk7xui, https://prntscr.com/i841jk) you should request for the refund and follow these steps: http://goo.gl/6J8KSP

      Please do not forget to mention also the reason of your refund request. Consequently you can purchase one of packages we offer at: https://www.ait-themes.club/pricing-sign-up/

      Kind regards!
      Zlatko
      AIT team

      Kind regards!
      Zlatko
      AIT team

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Pre-sale Questions