Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (9198)

  1. Burc

    hi there, i already have a full membership and pay yearly. If i want to change to lifetime membership, what is the process? Do i just pay for it now and the other one stops?

    1. Zlatko

      Hello Burc,

      thank you for asking. Yes, no problem. Once you proceed the payment you’ll receive Lifetime membership activated with unlimited access to product updates.

      Kind regards!
      Zlatko
      AIT team

  2. Neels

    I Am a member, how do I install citadela theme

    1. Zlatko

      Hello there,

      please check out the documentation page at: https://www.ait-themes.club/citadela-documentation/#citadela-directory-plugin
      Should you have further theme-regarding issues feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kind regards!
      Zlatko
      AIT team

  3. Chris

    Greetings!

    I have a few questions in regards to Directory+ and Citadela Listing:

    1. Am I able to create different styles for tags, especially how they are displayed on a page? i.e. Cloud, List, Grid, Color, etc.
    2. Can multiple tags be selected for one search for a listings page? EXAMPLE : I select both a tag labeled “PayPal” and select a tag labeled “M” from the A-Z filter, so the results will show listings that ONLY start with the letter “M” and are labeled with “PayPal” tag at the same time.
    3. Let’s say I generate listings with any search, but rather than the listings being displayed in a different tag/category page with a different URL, the listings are generated in the same URL, so that every different type of search does not generate a new URL.
    4. And lastly, do websites with your templates installed work on a phone or tablet? In other words, a mobile version of the site?

    Thank you
    Chris

    1. Zlatko

      Hello Chris,

      thanks for interesting in our products.
      1. You can use your own custom css styles – in some file which will be additionally imported into main css styles using “import” statement in css, or directly in directly Theme Custom CSS section: https://www.ait-themes.club/doc/theme-options/#custom-css-section
      Please also note that DirectoryPRO theme don’t have the option for adding tags to items custom post types. You should create/register new taxonomy term related to listings.
      Citadela theme
      2. DirectoryPRO theme can be extendable with Advanced Filters plugin: https://www.ait-themes.club/wordpress-plugins/advanced-filters/. We have a plan to extended Citadela directory plugin with a similar feature in the future, too
      3. Indeed, URL remains the same after changing the filter conditions.
      4. We are sorry, no mobile applications at this moment.

      Kind regards!
      Zlatko
      AIT team

      1. Chris

        Thank you Zlatko for the reply and the helpful information!

  4. Abhilash

    Hi,

    Is the Life time membership a one time payment? Do I have to renew it after one year?

    1. Zlatko

      Hello there,

      thanks for asking. Lifetime membership is one time payment, there are no other or hidden fees. The package comes with access to support forum valid for a 1 year. After this period you are free to decide to prolong it for $19,- per 6 months.

      Kind regards!
      Zlatko
      AIT team

  5. CJ Bayon

    If I do the Lifetime membership…is there any other fees now or in the future?

    1. Zlatko

      Hello there,

      thanks for asking. Lifetime membership costs $149,- excl. VAT and there are no other fees. The package includes unlimited access to product updates and 12 months access to support forum where our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kind regards!
      Zlatko
      AIT team

  6. CJ Bayon

    If I do the Lifetime membership…is there any other fees now or in the future? How much is support each year?

    1. Zlatko

      Hi again,

      please check out the answer posted a while ago. There are no additional fees…

      Best regards!
      Zlatko
      AIT team

  7. Gregers Moller

    Five years ago, a programming company in India built the website http://www.barefeetnaturistresort.com

    I wanted to use AIT theme Hoteliour.

    In reality, they built something they could quickly put together using other plugins instead of the theme.

    Are you able to recommend a programming company that is well versed with this AIT theme and could re-build the whole website correctly?

    Kind regards
    Gregers

    1. Zlatko

      Hello Gregers,

      thanks for writing in. We are sorry we have no contact on company that would offer described above services. We would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  8. Nick

    HI
    I run a couple of sites with your theme and the contact forms are not working on either. They simply send the user to a 404 page and I can’t figure out why.

    Is there anything I’m missing?

    1. Zlatko

      Hello Nick,

      thanks for writing in. The issue has been caused from latest WordPress version v5.5 and has been solved already.
      Please, check out your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/

      Kind regards!
      Zlatko
      AIT team

  9. David

    I am using the Anchor theme that someone else bought years ago and want to use the AIT Languages plugin. The theme was paid for but I have no idea how to get support for it. When I try to add a language it just says “The language must have a name” and I have no idea what to do. Please help.

    1. Zlatko

      Hello David,

      thanks for writing in. After purchase AIT Languages plugin you have the access to product updates and support forum valid for a 12 months where our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.
      In the meantime you should be able to set up the new language localization by following video tutorial: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      Secondly,
      if the theme has been purchased more than 1 year ago, the access to product updates is inactive. If you have active account you can contact our support forum at: https://system.ait-themes.club/support/add-question

      Hope it will help. If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  10. Alejandro

    I want to make a $149 paymant with my visa credit card by paypal and I can’t. Can you help me? do you have any method to use with my visa? Thank you.

    PLEASE I STILL WAITING FOR YOUR ANWSER

    1. Zlatko

      Hello Alejandro,

      thanks for getting back on this. The answer has been sent. Did you please check out your SPAM folder?

      Kind regards!
      Zlatko
      AIT team

  11. Plantilla-WordPress

    Estoy interesado en la plantilla Langwitch, pero he visto que la misma no tiene incorporado el idioma Rumano el cual necesitaria, se le podría incorporar a esta plantilla?. Muchas gracias.

    1. Zlatko

      Hello there,

      thanks for writing in. The theme Langwitch comes in English by default. The presentation on demo preview site is just missing of Romanian Language but there is no problem at all. You should use AIT Languages plugin and follow the instructions posted at: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/
      Here is the list of all available languages by using mentioned above plugin: https://www.ait-themes.club/multilingual-support/ where you can find that Romanian is available too.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  12. Alejandro Donato

    Hello I talked to my bank and also visa, and they Said, that Paypal its blocked in this country since 2019. So, we can’t buy anithing by paypal, please try to help me.

    1. Zlatko

      Hello again,

      thanks for your reply. We have provide you a link in order to manage Stripe payment by using credit card, please check out your mail box. If your issue still persists, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  13. Philip Jordan

    My site is not updating/working. It says “An error occurred while updating Aqua: Download failed. A valid URL was not provided.” It’s libertyopenings.com and I created an API key for it

    1. Zlatko

      Hello Philip,

      thanks for writing in. After checking your account it looks like you have been able to update your theme a bit later. If the issue still persists, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  14. Ken james

    I wanted to check out the free version before purchasing a paid version. There is nothing in your free version to make a decision. In fact, it’s blatantly dishonest to advertise something for free that is useless. I would have purchased your product but this makes me wonder what else you are dishonest at. Horrible business decision on your part to do this. Very unethical.

    1. Zlatko

      Hello Ken,

      thanks for interesting in our product/s.

      thanks for asking. Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform setting of colours and some basic functionality with free theme version, in fact the theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      Secondly,
      Full demo admin is not available, but you can have any of our single products (from http://www.ait-themes.CLUB) at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full – no problem, you can do it within 30 days by paying the difference between the prices. Consequently to Lifetime Membership for a special price valid for our full membership subscribers.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Thanks a lot for your understanding.

      Have a good day!
      Zlatko
      AIT team

  15. Dima

    Hi guys. Just downloaded latest DirectoryPro from ENVATO, installed it – and now my fonts are broken over HTTPS (I also activated SSL for the website). Where can I find documentation on how to get the fonts working again? Thank you for reference – the website is https://composites.org.nz/

    1. Zlatko

      Hello Dima,

      thanks a lot for writing in. Please have a try to get the latest version v4.0.17 by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/
      After installation You should be able to get an access to the latest supported theme version from August 27, 2020

      Thanks a lot for your understanding.

      Kind regards!
      Zlatko
      AIT team

  16. Ryi

    What happens if more than one person submits a listing for the same place or location? And how many photos can be uploaded for each listing with Directory plus?

    Thanks

    1. Zlatko

      Hello there,

      thanks for writing in and for interesting in directory products. No problem, you can have unlimited items with the same locations. There will be displayed all pins as a one on the map.
      There is also no limitation regarding the quantity of photos in gallery. Detailed info you’ll find at: https://www.ait-themes.club/doc/set-up-your-item-post-directory2/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  17. claudio

    salve,stavo guardando il tema “nenorial ” estato sviluppato per pompe funebri,e’ possibile adattarlo solo per cimitero,dove inserire solo i defunti, grazie claudio

    1. Zlatko

      Salve Claudio,

      thanks for writing in. Yes, you can use the theme also for the cemetery, no problem.
      Detailed info you’ll find in the documentation: https://www.ait-themes.club/documentation/#memorial-documentation and
      – https://www.ait-themes.club/documentation/#video-tutorials-for-ait-themes
      – https://www.ait-themes.club/documentation/#video-tutorials-for-ait-themes-page-builder

      Kind regards!
      Zlatko
      AIT team

  18. claudio

    sorry,hi, I wrote previously, can I transform the thema Memorial for morgue use only?
    make a list of the last deceased, do a search by region or province, enter the anniversary of the deceased?
    google translate.

    1. Zlatko

      Hi again,

      thanks for additional question.
      As i have understood you are intended to create some kind of listing portal. In such a way i would recommend you to use theme that comes with built in “search form element”:
      https://www.ait-themes.club/doc/search-form-element/ and yet , this form we have used only in directory type of theme. Here is the list of all directory themes dedicated to created listing site: https://www.ait-themes.club/wordpress-themes/#portal-themes

      If there’s anything else We can help you with, please let us know.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello,

      how we could help you?

      Kind regards!
      Zlatko
      AIT team

  19. Jude Norine

    Please am stuck and frustrated, how do I change the background image and text on the obituary page, I have tried everything and nothing seems to work.

    https://www.screencast.com/t/GeVvuu9bpHYK

    1. Zlatko

      Hello there,

      thanks for writing in. Please follow the instructions posted at: https://www.ait-themes.club/doc/theme-options/

      Should you have further questions, please contact our support forum. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question

      Have a good day!
      Zlatko
      AIT team

  20. Joost

    Hello,

    Am a long time, life time user from your themes, but last few weeks the contact forums stoped working. It still sends the forms but not the data in between the { } is there something changed?

    kind regards
    Joost Lenting

    1. Zlatko

      Hello Joost,

      thanks for contacting us back. Please, check out your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/
      Please kindly note we have recently released the new versions with mentioned above issue caused by WordPress v5.5

      Have a good day!
      Zlatko
      AIT team

  21. Diego

    Olá
    vocês tem o tema wordpress Viralwp ???

    1. Zlatko

      Hello Diego,

      thanks for asking. In our portfolio can be found a lot of themes with similar functionality and design. Did you check our newest Citadela project at http://www.citadelawp.com ?Feel free to specify which functionality do you require.

      Have a goo day!
      Zlatko
      AIT team

  22. able

    Hello I would like to know how I can update our wordpress fairytale theme. We have a purchase code.
    Item Title:
    Fairytale: Business Presentation Adaptive WP Theme

    Item URL:
    https://themeforest.net/item/fairytale-business-presentation-adaptive-wp-theme/4893681

    1. Zlatko

      Hello there,

      thanks for writing in.
      You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up API KEY(if purchased via themeforest you should use Purchase code registered in our system) you can find at https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

  23. AICIA

    Hello, can you speak Spanish?
    If not I can more or less understand everything.

    I have a problem with the solitude theme that was bought 5 years ago so the php version isn’t compatible any more and I want to update my theme without losing my web site.

    1. Zlatko

      Hello there,

      thanks for writing in. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB.
      It looks like you are using the old (non-supported) theme version. The current one is v3.0.4.
      You should be able to get an access to the latest supported theme/plugin (if you are owner of the license with active subscription) version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/

      How to update the theme is described at: https://www.ait-themes.club/doc/theme-update-instructions/ . before update we recommend backup your website.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  24. andy

    Hi!
    Excuse my English, I speak Spanish!
    The Citadel Theme has a sticky header?
    Best regards,
    Andy

    1. Zlatko

      Hello Andy,

      thanks a lot for asking. Citadela theme doesn’t use Sticky menu by default, but there shouldn’t be an issue while you use some 3rd developers party “sticky menu plugin” upon the plugin comes built according WordPress standards.

      Have a good day!
      Zlatko
      AIT team

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Pre-sale Questions