Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (9638)

  1. TW

    I’m pretty sure I already asked this — but no reply yet.
    I bought the ALL Lifetime deal. And I have no problem with my purchase.

    But here’s my question… What I want is a directory theme that does NOT have the ability for a business to sign up (on their own) for a free listing. I want to end up with a theme that does NOT have that feature. I want my directory to ONLY have paid lisitings that *I* create after the business has paid me.

    Are any of your directory themes like that? OR the ability to easily configure it like that. Let me know. Thanks!!

    — TW

    If not, that’s ok — I’ll have my brother fix the theme so it’s how I want it. I’m just saying if there’s ALREADY a theme like that it would save some time + headaches.

    1. Zlatko

      Hello there,

      Thanks for getting back on this. Please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-93/#comment-29181

      Best regards!
      Zlatko
      AIT team

  2. Joshua

    Hello, we have an issue on one page. We get the error message “Error checking API Key”. The API Key is active. We also generated a new one…

    Can you help?
    Best regards

    1. Zlatko

      Hello Joshua,

      Thanks for writing in. Please provide us of your user name registered in our system. It allow us to trace up your account in order to better understand the reason if this issue.

      Kind regards!
      Zlatko
      AIT team

  3. op

    Hi, I am interested in your Citadela directory but I cannot find any demo anywhere. How can I preview a frontend demo? Best regards.

    1. Zlatko

      Hello there,

      Thanks for writing in. Please have a look at pre-made layouts and their live preview pages: https://www.ait-themes.club/wordpress-themes/

      If there is anything else we can help you, feel free to contact us back.

      Best regards!
      Zlatko
      AIT team

  4. MMay

    Hi there,
    you state, that ciatadela theme / directory plugin fully works with WPML.

    Is there a setup guide anywhere?
    I can’t translate Features & Services,
    Opening Hours, Address /& Contact and the listing map don’t show in the translation.

    1. Zlatko

      Hello there,

      Thank you for being interested in Citadela directory pack. Yeah, we have detailed documentation regarding providing the translation, please follow the instructions at: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      Best regards!
      Zlatko
      AIT team

      1. MMAY

        Thanks for your reply.
        You advertise the theme as WPML compatible.
        Therefore I assume, that ALL translations can be taken care of in/with WPML.

        Furthermore I assume that full WPML compatibility means, that I can use Citadela Theme & Citadela Directory for a multilingual website.
        As far as I can see that is not the case. None of the item/listing data can be found as translatable strings. The only way to use Listing Items with WPML is to translate them separately (instead of using WPMLs translation manager). If I do so NONE of the address/contact/map or other data are copied from the original item.

        Correct me if i’m wrong, but the above is NOT full WPML compatibility.

        P.S.: If my assumptions are correct I’d like to issue a refund for my lifetime license, which I bought because of the supposed WPML compatibility.
        P.P.S.: I#m writing here because your support page wasn’t accessible yesterday (500 server error)

        1. Zlatko

          Hello there,

          Thanks for your comment. Citadela product pack is not fully compatible with WPML as it doesn’t translate special pages, custom post types etc. Therefore we recommend to use https://www.ait-themes.club/next-generation-directorypro/ according the instructions in the documentation. We apologize for any inconveniences due to this.
          Regarding refund request – it has been forwarded to our account managed.

          Kind regards!
          Zlatko
          AIT team

  5. wo24.ch

    Ich habe die Plugin für die Sprachen nicht, können Sie mir da bitte dringend weiter helfen?

    Können wir die Zahlungsoptionen selber ändern?

    Besten dank.

    1. Zlatko

      Hello there,

      Thanks for writing in.
      Many thanks for purchasing one of our products. Yes, it is possible: If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins: https://prntscr.com/gk7xui, https://prntscr.com/i841jk) you should request for the refund and follow these steps: http://goo.gl/6J8KSP
      Please do not forget to also mention the reason for your refund request.

      Kind regards!
      Zlatko
      AIT team

  6. Frode

    When will Citadela theme/Citadela direcotory pro start supporting 7.3.27-9+ubuntu18.04.1+deb.sury.org+1 ?
    I get errors when trying that

    1. Zlatko

      Hello Frode,

      Thanks for your feedback. Could you please provide us of some detailed info? Perhaps some screenshots or whatever? I have tried login with the Ubuntu 20.04.2 LTS and seems everything works correctly.

      Best regards!
      Zlatko
      AIT team

  7. Heather

    Hello! I am looking for a website theme that will let me create a niche specific blog directory. Because of this, I don’t want to have addresses or prices be mandatory. But I would like bloggers to be able to add their own blogs through the front end. Is this something you have available?

    1. Zlatko

      Hello there,

      Thanks for being interested in our products. We’d recommend to use our newest project Citadela directory pack. Anyhow, front end submission panel is not available at this moment, but we have a plan to introduce it within coming weeks/months. Detailed info you find at: https://www.ait-themes.club/citadela-progress-report-january-2021/
      In the meantime please consider extend Citaela director functionality with Easy Admin feature: https://www.ait-themes.club/citadela-doc/directory-easy-admin-settings/

      If there is anything else we can assist you, please contact us back.

      Best regards!
      Zlatko
      AIT team

  8. Nichole

    My website is not working anymore – is it something to do with the theme – it was set up originally by a website person who is no longer contactable and not sure what I should do now wyeenursery.com.au thank you in advance for your assistance Nichole

    1. Zlatko

      Hello Nichole,

      Thanks a lot for writing in.
      Feel free to post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/ as it help us to find the solution asap.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hey there,

      Thanks for asking. We are sorry, there is no reservation feature nor plugin in our portfolio at this moment. We have a plan to add booking functionality during the 3rd phase – within coming weeks/months. Please stay tuned 🙂 , we’ll keep our subscribers about new features and product on regular basis via newsletter: https://www.ait-themes.club/brand-new-memberships-3-2021-progress-report/

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. We are sorry, there is no whatsapp plugin in our portfolio. Feel free to use some made by a 3rd party developers that meets WordPress standards and codex.

      Kind regards!
      Zlatko
      AIT team

  9. Kevinjplee

    Hi.
    My website (www.petshelddear.com)u ses the Memorial theme for customers to leave an online memorial for their deceased pets https://www.petshelddear.com/add-your-online-pet-memorial/
    However this has stopped working, n that when attempting to load a photograph nothing happens.
    Any suggestions?
    Thanking you in advance.,
    Regards,
    Kevin

    1. Zlatko

      Hello Kevin,

      Thanks for writing in.
      Please, check out your theme/plugin versions with the latest ones if you can: we recommend to use AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/
      Should your issue still persist, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.
      Please log in to your account https://system.ait-themes.club/support/add-question

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Joseph,

      Thanks a lot for being interested in Citadela products. Further information can be found at: https://www.ait-themes.club/citadela-doc/compatibility-with-elementor-and-divi/
      We are sorry, currently we have no step by step doc that would lead you to manage directory portal by using Citadela product packs. Feel free to contact our support forum where our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Jeff,

      Thanks for writing in. The documentation can be found at: https://www.ait-themes.club/citadela-documentation/

      Best!
      Zlatko
      AIT team

    1. Zlatko

      Hello Rob,

      Thanks a lot for being interested in CSV Import Export plugin. Currently Citadela Directory pack doesn’t have such a feature, anyhow we are intended to create and implement one within coming weeks as it is described at: https://www.ait-themes.club/brand-new-memberships-3-2021-progress-report/

      Kind regards!
      Zlatko
      AIT team

  10. Mathias Nielsen

    Hi

    Hope your business is doing well despite of the ongoing pandemic.

    I’m looking for the perfect Theme for building a classified ads website with WordPress.
    It must be very simple to create an account, and start creating ads for the items you have got up for sale.
    Would DirectoryPro be suitable for this? Perhaps you have got some example of classified ads website made with your theme?

    Besides, i’ve got these questions:
    – How many sites/domain names can a single purchase of your theme be used for?
    – Can an installation/license be moved from one domain name to another after purchase?
    – Does the theme come with free lifetime updates, or should i expect to buy a new version of your theme every 6 months? 1 year? 2 years?
    – I need the site admin to be able to gain acces to all user accounts, in order to create new ads under each account. Is this possible without having to share the same password and username with the acount-owner?
    This is important because i am dealing with ads that will come in large bulks, an the sellers generally lack motivation for creating 30 ads for items that could already be set for sale on other pages.
    – Is it possible for a visitor to engage in a notifications “subscribtion”, so he will be alerted by email, if new items with the same keywords will be put up for sale? (e.g. Panasonic, television).
    – Adding new ads to the site will be free of charge. is it possible to not display and use the payment function of your theme?
    – If i ever decide to charge payment, will you be charging a fee per transaction?

    Best regards

    Mathias Nielsen

    1. Zlatko

      Hello Mathias,

      Thanks for being interested in DirectoryPRO theme. We are very sorry, Classified feature is not available by default. We aim to add this functionality within coming weeks in order to extended our newest Citadela directory pack: https://www.ait-themes.club/brand-new-memberships-3-2021-progress-report/

      Secondly,
      – there is no limitation for web projects or domains if you decide for Lifetime Multi membership package
      – yeah, Lifetime packages comes with unlimited access to product updates. After 1 year ends only the access to support forum that can be prolonged for $19,- excl. VAT if applicable (per 6 months)
      – the rest of the questions will be collected in order to have a look closer at them once we start implementing new feature as mentioned in the point above.

      Thanks for your understanding

      Kind regards!
      Zlatko
      AIT team

  11. Kevinjplee

    Hi,
    I have your “Memorial” theme on my website. I have just tried to update it and I am being advised that i have “an invalid API key for correct domain”

    1. Zlatko

      Hello there,

      Thanks for writing in.
      We recommend to use AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/
      Instructions regarding product activation API key you’ll find at: https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. Do you have valid/active access to product updates? I have noticed you have already commented your issue, therefore please provide us of your user name registered in our system as it allow us to have a look closer at your issue.
      You can post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Best!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. Yes, Lifetime Membership covers the access to all plugins, all themes and all assets available on https://ait-themes.club (the access to all new product we will release in the future included)

      Best regards!
      Zlatko
      AIT team

  12. Lennart

    Hello i migth buy your membership. but i need it to be translatet to danish, its the buisnees finder theme. if i translate it to danish and give the translation you you guys can you make me a great deal on the membership price then ?

    1. Zlatko

      Hello Lennart,

      Thanks a lot fr being interested in Business Finder+ theme.
      The theme as a single product is available in English but thanks to Full or Lifetime membership package after purchase you’ll get the access to AIT Languages plugin thanks to which you can have your localisation in Danish. The list of available languages can be found at: https://www.ait-themes.club/multilingual-support/
      Secondly,
      our newest project Citadela pack uses the other way to mange its localisation by using PoEdit plugin. The translation is managed also by WordPress community that you can also join and share: https://translate.wordpress.org/projects/wp-themes/citadela/

      Have a good day!
      Zlatko
      AIT team

  13. Miguel

    I have purcessed Citadela Directory Plugin – Listing directory plugin for Gutenberg on https://themeforest.net and then we bought the premium membership and we have this plug in included there, I would like a refund please .

    1. Zlatko

      Hello Miguel,

      Thanks for writing in.
      If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins: https://prntscr.com/gk7xui, https://prntscr.com/i841jk) you should request for the refund and follow these steps: http://goo.gl/6J8KSP
      Please do not forget to also mention the reason for your refund request.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Joe,

      Thanks for writing in. Many useful info can be found in blog posts dedicated to Citadela product pack at: https://www.ait-themes.club/category/citadela-best-gutenberg-theme-plugins/
      The more detailed info you’ll find in the documentation: https://www.ait-themes.club/citadela-documentation/ or feel free to contact our technicians at: https://system.ait-themes.club/support/add-question. Customer Support is provided during working days from 8am to 5pm Central European Time.

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for being interested in our products. Yeah, Full membership package includes the access to all our products valid for a 1 year. Unlimited license usage allows you to use themes and plugins for as many web projects or domains as you need.

      Best!
      Zlatko
      AIT team

  14. andy

    Hi

    Not received value in mail

    https://prnt.sc/114sif5
    https://prnt.sc/114siqr
    https://prnt.sc/114sgke
    https://prnt.sc/114sgke

    Please solve this problem asap

    Thanks

    1. Zlatko

      Hello Andy,

      Thanks for writing in.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Jeroen,

      Thanks for getting back on this. Please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-91/#comment-27214

      Best!
      Zlatko
      AIT team

    1. Zlatko

      Hello Marie,

      Thank you for writing in. Citadela theme comes compatible with Elementor and Divi, we didn’t try to test it with Brizy builder. The theme is extendable with Citadela PRO plugin that comes with customizer that allows you customize and change the look of your website. Each package includes also the access to Citadela pre-made layouts: https://www.ait-themes.club/wordpress-themes/#citadela

      If there is anything else we can assist you, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  15. jzks

    Hello,

    I bougth already a membership.

    Now I will start to create.

    Can you give me 2 or 3 readymade costum-domains of a directory.

    – mainpage with google-maps and selektion
    – second page with results as a map and a list
    – costum-pages

    I will make one a directory for doctors, with simple costum-pages and prememium.
    A claim-page “This is my page” and
    Paypal-plugin for paying premium.

    Can you give me same readymade examples ?

    Yours Jörg

    1. Zlatko

      Hello Jörg,

      Many thanks for writing in. Some interesting website you’ll find in showcase gallery.
      If you have any theme-regarding questions feel free to post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a good day!
      Zlatko
      AIT team

  16. JIm

    I have a presales question. Do you have a plugin or but in that allows you to import google listings to populate the directory with basic listings?

    1. Zlatko

      Hello there,

      Thanks for asking. We are sorry, currently we have no plugin that would allow to import google listing.
      Anyhow, it looks pretty interesting idea as it has been a few times requested, therefore we’ll definitely consider it.
      Please stay tuned 😉 : https://www.ait-themes.club/brand-new-memberships-3-2021-progress-report/

      Kind regards!
      Zlatko
      AIT team

  17. jzks

    Hello,

    can you give my some examples of readymade custom-pages with a directory, as “Buisiness Finder +”.

    Yours
    Jörg Zehentmaier

    1. Zlatko

      Hello Jörg,

      Thanks for writing in. Please visit showcase gallery at:
      https://www.ait-themes.club/showcase/
      and use filter button.

      Kind regards!
      Zlatko
      AIT team

  18. Andreas

    Hi,

    I have questions about the theme citadella:

    1. if I use your theme cityguide is a switch stress-free possible?

    2. if I want to use the plugin Citadela Pro and Citadela Listing is the activation only possible if all page content and blog entries are deleted. Is that also possible without deleting content?

    3. can I completely control the layout of Citadela Listing with Elementor Pro?

    4. how is it with multilingualism at citadella?

    Best regards

    Andreas

    1. Zlatko

      Hello Andreas,

      Thanks for your questions.
      1.-2. We are intended to improve automatic migration from old directory themes to Citadela – the migration of Items custom post types, its Categories and Locations. After importing the new layout the rest of content are deleted.
      3. Regarding compatibility with Elementor builder please check out the instructions posted at: https://www.ait-themes.club/citadela-doc/compatibility-with-elementor-and-divi/
      4. The translation can be done by using PoEdit or Translatepress: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      Please have a look also at comparison table as you might find it helpful: https://www.ait-themes.club/next-generation-directorypro/

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Andrew,

      Thanks for writing in.
      WordPress community is intended to extended Gutenberg blocks functionality that will cover not only header but also footer section. Therefore further features we’ll consider after new WordPress CMS version release.

      Thanks for your understanding.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello David,

      Thanks for writing in. The instructions regarding product activation and how to create API key you’ll find at: https://www.ait-themes.club/doc/theme-activation/
      We recommend to use AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/

      Kind regards!
      Zlatko
      AIT team

  19. Felipe

    Hello! is there any proyect roadmap for the functionalities that will citadela directory have? for example in the layout of the directory items, layout of categories, will it have internal messages between users and item owner? will it have the option to buy and modify listings from frontend? for example if a item owner wants to modify his listing, where can i see a list of future improvements and new features planed? regards!

    1. Zlatko

      Hello Felipe,

      Thanks for writing in. Yeah, please have a look at short overview of planned features in the following article: https://www.ait-themes.club/brand-new-memberships-3-2021-progress-report/
      And yet, we keep informed our subscribers with the new features released on weekly basis, e.g.: https://www.ait-themes.club/citadela-directory-4-0/

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. Please contact our support forum, our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      After checking your account i can see you have requested installation service. You should provide us also of some details like domain, the access etc …Please follow the instructions provided after you have confirmed service request.

      Kind regards!
      Zlatko
      AIT team

  20. Ambra

    Hi,
    I sent you an email but I got no answer. I wrote this:

    “I got Event Guide Child Theme and Event Pro plugin on my website.
    The license is expired some days ago and I found my website off line. This because my previous pc technician forgot to warn me. He has bought the licence with his account.
    Now I need to buy a new licence and I’m not sure which one I got before.
    Should you give me an advice? Is the full membership an annual fee membership o a lifetime one? I found it explained differently on your website.”

    Thank you.

    1. Zlatko

      Salve Ambra,

      Thanks for writing in and for asking. First of all, i was not able to find the previous message from you, anyhow:
      Once you used to use Child theme with some customization we recommend to follow the instructions posted at:
      – https://www.ait-themes.club/doc/theme-update-instructions/

      Regarding membership packages: Full Membership includes the access to all our products with the access to their updates valid for 12 months. If you are runing 1 website we would recommend to consider Lifetime Single package that covers unlimited access to product updates. Both packages comes also with 12 months access to support forum where our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      After purchase you should follow the instructions regarding using AIT Updater and setting API Key in order to manage your website available for the public:
      AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/
      Instructions regarding product activation you’ll find at: https://www.ait-themes.club/doc/theme-activation/

      Have a good day!
      Zlatko
      AIT team

  21. Ambra

    I can’t buy your products. I receive an error message if I pay with paypal or no payment result if I enter the card details. I’m sure my payment method works, could it be your problem?

    1. Zlatko

      Hi again,

      could you please provide us of your user name registered in our system which allow us to have a look closer at your issue? Or, feel free to have a try once again, time to time we face some issue with PayPal gateways on the provider side. If your issue still persists, please contact us back.

      Sincerely!
      Zlatko
      AIT team

      1. Ambra

        Hi Zlatko, thanks for your answers.
        I tried to buy again but it doesn’t work. This is the message I got: “Payment failed due to a bad funding method (typically an invalid or maxed out credit card).”
        As I told you in my last message, I always use this payment method and it’s ok.
        Please, can you check which is the problem? My username on your site is trekkingways, my mail info@trekkingways.it
        It’s very important beacause my website is offline.
        Thank you very much.

        1. Zlatko

          Hello Ambra,

          Thanks for writing in. It looks like your colleague Michele is already purchased the license in order make your website online, but there are some issues (should be solved). Do you still require to purchase another license, please? I mean regarding the website: https://trekkingways.it/

          Kind regards!
          Zlatko
          AIT team

  22. robert danacko

    Dobry den uz som Vám pisal pred nedavnom ale neodpisali ste mi chcem sa opytat predplatne 99eur ročné znamená neobmedzené používanie všetkých tém a pluginov na jeden rok na neobmedzený počet domén?

    1. Zlatko

      Zdravím Róbert,

      Ďkujeme za otázku.
      Full členstvo (resp. membership balík) znamená ročný prístup ku všetkým produktom a ich aktualizáciam. Po skončení tohoto obdobia môžete naďalej používať šablony, pluginy a doplnky dostupné počas platnosti členstva na stránke http://www.ait-themes.club pre neobmedzený počet domén web projektov, inštalácií atď. V prípade, že sa rozhodnete predĺžiť prístup k najposlednejším aktualizáciam, môžete tak urobiť v ľubovoľnú dobu za tú istú cenu. Tá je v USD: 99,- bez DPH pokiaľ aplikovateľné.

      S pozdravom,
      Zlatko
      AIT team

      P.S.: V našej databáze sa bohužial nepodarilo dohľadať predošlú správu (zadaním Vašej emailovej adresy)

  23. AndrosAsia

    Greetings! I installed the free version of the DirectoryPRO template on my hosting to see how it is configured, but in the template settings in the admin panel, I did not find a section with other language localizations. On the main page on the user’s side, there is also no button for changing the language version, which is in the demo version… Tell me, please, how can this be fixed?

    1. Zlatko

      Hello there,

      Thanks for being interested in our products. AIT Languages plugin is not included by default.
      Moreover, Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform the setting of colours and some basic functionality with a free theme version, in fact the theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try at our framework – administration of the theme -> i hope you’ll find the following article useful. https://medium.com/@AitThemes/how-do-the-best-free-wordpress-themes-by-aitthemes-work-772ca98a04ac

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Andrew,

      Thanks for writing in and for your feedback. Yeah, we are just working on solving this issue. The new updated with fixed bug will be released asap.
      Thank you for your understanding and patience.
      We apologise for any inconveniences due to this.

      Kind regards!
      Zlatko
      AIT team

  24. signelagoni

    H
    I have paid for a theme installation, but you have not contacted me. How and when will you instal the theme ? i guess you need som einformation

    1. Zlatko

      Hello there,

      please check out the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-94/#comment-30054 or feel free to follow up the answer on opened ticket in our support forum.

      Kind regards!
      Zlatko
      AIT team

  25. Ambra

    Hello, I’m here again. I tried again to buy your product but it doesn’t work. I don’t know what to do and my site is offline. Please, can you help me? Can I have a direct contact with someone by email? And no wait one day between a question and an answer? My account is trekkingways and my email info@trekkingways.it. It’s urgent.
    Thank you.

    1. Emilia

      Hello,

      please log into Members Area where you find all products, API key section, invoice and others information. Also you can post questions there. Thank you for your business. Have a nice day.

  26. Nicole

    Hello, I am interested in your products. I am hoping that members whom sign up can also add articles to the MAIN Blog. Is that possible?

    Second Question: I am wanting to having PAYING MEMBERS who sign up to promote their businesses and also FREE Members who can add to the BLOG and do reviews on the businesses.

    1. Zlatko

      Hello Nicole,

      Thanks for being interested in our products. Yes, all mentioned above features are available. We recommend to choose our newest Citadela directory pack. In order to see the list of available features, please visit: https://www.ait-themes.club/next-generation-directorypro/

      Should you have further questions, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  27. Andreas

    Hi there,

    I wrote a mail, a week ago, and I am still waiting on an answer. Would you please be so kind and response?

    Thank you

    Andreas

    1. Zlatko

      Hello Andreas,

      Thanks for getting back on this. Please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-94/#comment-30017

      Best regards!
      Zlatko
      AIT team

  28. Fazeelat

    hello, Is there any option/way to remove “features” option from edit item page from admin panel? see screenshot http://prntscr.com/11sfmn7

    1. Zlatko

      Hello there,

      Thanks for asking. We are sorry, there is no option to remove it by default.
      Should you have further questions, we’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical questions directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Best!
      Zlatko
      AIT team

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