Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Memberships

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

ThemeForest customers

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

Comments (8959)

  1. Hello

    Hai wordpress themes in italiano per la politica?

    1. Zlatko

      Salve,

      thank you for contacting us back.
      There are many suitable themes in which you might be interesting in – it mostly depends on the design and the functionality you require: https://www.ait-themes.club/wordpress-themes/
      For example here you’ll find themes built-in with drag and drop page builder and many useful pre-made custom post types: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      or
      feel free to consider Citadela layout pack with Citadela free theme and plugins: https://www.citadelawp.com/

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  2. Julio

    How can I import into Direcrory+ an excel file with my listing members

    1. Zlatko

      Hello Julio,

      thanks a lot for asking.
      Please check out CSV Import Export plugin that you’ll find in our product portfolio at: https://www.ait-themes.club/wordpress-plugins/csv-import-export/
      How to proceed it you’ll find in the documentation article: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      Should you encounter some issues, feel free to contact our support forum at: https://system.ait-themes.club/support/add-question

      Kindest regards!
      Zlatko
      AIT team

  3. Ramesh

    I am planning to start a City webportal for a city in India. Just want to check is this works? I am very new to web.

    1. Zlatko

      Hello Ramesh,

      thanks a lot for contacting us back. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Kind regards!
      Zlatko
      AIT team

      1. Ramesh

        Planning to buy lifetime membership. As I mentioned I am planning to build a one of the city portal in India and the language I am looking is english. Just wondering is database is designed for large scale of data?

        1. Zlatko

          Hello Ramesh,

          thanks a lot for getting back on this. We have tested +10K items. Please have a look at the following article as you might find it useful: https://www.ait-themes.club/new-update-brings-significant-speed-increase-for-the-portal-themes-blog/.

          Kind regards!
          Zlatko
          AIT team

  4. Michael

    I received an email advertising a deal for $99 lifetime. I go to the link and I’m confused I had an old subscription for $99 for a full subscription (lasted a year) and a lifetime deal for $149. Is this a special offer for me to get the $149 lifetime deal for $99, or is this something else?

    1. Zlatko

      Hello Michael,

      thanks for contacting us back. The special offer (Lifetime membership) you can have for a $149,- excl. VAT if applicable. Should you have active Full Membership subscription (has ended on 2018-06-06) you could purchase Lifetime for even better price.

      Thanks for your understanding.

      If there’s anything else We can help you with, please let us know.

      Kind regards!
      Zlatko
      AIT team

  5. Carsten

    Hi,

    i bought 2014 at themeforrest the langwitch theme for one of our clients. He updated and now need to enter API Key. But there is no field (no API Key, no THEMEforstest Purchase Code) in backend. Website ist not working any more without api key. What can we do ? Client is really upset and calling every hour.

    Greetings from Germany,

    Carsten

    Account at AIT Themes is license@nipkowmedia.de

    1. Zlatko

      Hello Carsten,

      thanks for contacting us back.
      Please follow the instructions posted at: https://www.ait-themes.club/doc/theme-activation/

      Kind regards!
      Zlatko
      AIT team

  6. Sebastian

    Hey there,

    we bought the lifetime package. However when updating the API Key in the settings of wordpress I receive the message:
    “Beim Aktualisieren von Directory Plus ist ein Fehler aufgetreten: Invalid API Key for this domain. Make sure you have entered correct API key for correct domain.”

    Please help to solve this issues immediately as we are not able to update our website. Its essential for our business.

    Best regards and thanks
    Sebastian

    1. Zlatko

      Hello Sebastian,

      thanks for contacting us back.
      Please have a look at the documentation page at: https://www.ait-themes.club/doc/theme-activation/
      You should generate API keys once you are logged into your account at: https://system.ait-themes.club/account/api
      and consequently insert them into each of your panel administration -> theme options -> API key

      In order to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/

      If your issue still persists, please contact us back.

      Kind regards!
      Zlatko
      AIT team

      Hope it will help you.

  7. kish

    Hi do you have any webinar themes please. Thank you.

    1. Zlatko

      Hello there,

      thanks for interesting in our products and for asking.
      Considering webinars portal requires some registration and not accessible pages for unregistered visitors. We are sorry, we have no theme nor plugin that would provide mentioned feature.

      Best regards!
      Zlatko
      AIT team

  8. smeshny

    Hello!
    Before buy Directory pro I wanna try and test functionality.

    can u help me?

    1. Zlatko

      Hello there,

      thanks for asking and interesting in DirectoryPRO theme.

      Full demo admin is not available, but you can have any of our single products (from http://www.ait-themes.CLUB) at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full – no problem, you can do it within 30 days by paying the difference between the prices. Consequently to Lifetime Membership for a special price valid for our full membership subscribers $99,- during the 365 days.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Secondly,
      there is an option to test free theme version, please consider the following facts:
      Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform setting of colours and some basic functionality with free theme version, in fact the theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If there’s anything else We can help you with, please let us know.

      Thanks for your understanding.
      Best regards!
      Zlatko
      AIT team

  9. smeshny

    Hello! If I will purchase lifetime membership do I will have some money back period?

    1. Zlatko

      Hello there,

      thanks for interesting in our products and for asking.
      Special offer bundles, Lifetime and Full membership are not refundable according our “Terms of use”.
      Instead of this we offer 30 days money back guarantee on any of our single product (theme or plugin).

      If there’s anything else We can help you with, please let us know.

      Thanks for your understanding.

      Have a good day!
      Zlatko
      AIT team

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Pre-sale Questions