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General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (9479)

  1. arnaudlongatte

    Hello
    Can I use Citadela plugin with Openstreetmap ?
    Thanks
    Arnaud

    1. Zlatko

      Hello there,

      Thanks for asking. Yes, no problem: https://www.ait-themes.club/citadela-doc/directory-map-block/

      Kind regards!
      Zlatko
      AIT team

  2. Homer

    Hi,

    I need a template that works with Woocommerce and is multi language ready. The site is to be in 5 languages: English, Spanish, Italian, French and German. What theme do you recommend?

    Thanks!

    1. Zlatko

      Hello Homer,

      Thanks a lot for writing in. Please check out the list of multilingual ready themes (you can set up required languages after installation AIT Languages plugin) that comes with integrated WooCommerce plugin:
      https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes#woocommerce
      There are different pre-made layouts and functionalities, feel free to have a look at the demo preview site (demo content can be imported right after theme installation)
      About settings the language localisation please check out video tutorial: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      If there is anything else we can help you, please contact us back.

      Kind regards!
      Zlatko
      AIT team

  3. João

    Good Morning,
    I am thinking of getting the Food guide theme to offer to bars and restaurants. My main need is that an establishment owner, my client, can get into the subject by itself and insert photos, information, videos, images and etc., without my intervention.

    Does this theme make it possible to build a logged-in area different from the WordPress admin panel where my clients could only change their registered pages individually?

    Thank you

    1. Zlatko

      Hello João,

      Thanks for asking. Yes, it is possible – the theme is compatible with Easy Admin plugin. Please have a look at the following instructions you should proceed:
      -> template installation (Food Guide), Food Menu and Permission Manager plugin installation

      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/ in order to give clients abilities to manage services they offer: https://www.ait-themes.club/doc/permissions-manager-plugin-administration/

      Based on the capabilities you’ll give your clients by following instructions above (creating user packages) you will give them the access to create and manage “Items custom post types”: https://www.ait-themes.club/doc/set-up-your-item-post-3/ or even “Food Menu custom post types”: https://www.ait-themes.club/doc/set-up-your-food-menu-post/

      Admin has an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin

      If there is anything else we can help you, please contact us back (or after purchase you can contact directly our support forum: https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a good day!
      Zlatko
      AIT team

  4. bycorrohmarketinganddesign

    PLEASE I NEED HELP WITH API KEYS FOR MY MAP? 🙁

    1. Zlatko

      Hello there,

      Thanks for writing in. Please have a look at the instructions posted at: https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      Further useful info can be found in the following articles in knowledge base:
      – https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/
      – https://www.ait-themes.club/knowledge-base/load-google-map-on-request/

      Kind regards!
      AIT team

  5. Paul

    The Event-Guide-Theme doesn’t work. The Theme Options can no longer be edited:

    I cannot enter and save the purchase code.

    Please help me!

    1. Zlatko

      Hello Paul,

      Thanks for writing in. Could you please provide us of some screenshots or with the error message? After checking your account it looks you have been able download the latest theme and plugin versions, it is impossible to check out front end of website (required password). Feel free to contact us via private message and mail to zlato@ait-themes.com

      Kind regards!
      AIT team

  6. Alix

    Hello
    I want to disable Google Maps pop-up in Tours.
    When the page opens, I don’t want the map frame to appear. I only want the Tour photo to show.
    What can I do?
    We don’t want to pay for API to Google. We want to disable it.
    Our site is athens-guides.com
    Thank you

    1. Zlatko

      Hello Alix,

      Thanks for writing in.

      unfortunately theme doesn’t have such an option but you can manage it manually inside the source code, by disabling next code:
      wp-contentthemesexpeditionpartspage-title.php

      at 210 line:
      {includePart parts/google-map, data => aitGetTourMapData($post, “title-map”, “tour-title-map”), options => $mapOptions, classes => $classes, themeOptions => $options->theme, source => “page-title”, mapType => “title-map”} 211: {includePart parts/google-map, data => aitGetTourMapData($post, “colorbox-title-map”, “tour-title-cbox-map”), options => $mapOptions, themeOptions => $options->theme, source => “page-title”, mapType => “colorbox-title-map”}

      Kind regards!
      Zlatko
      AIT team

  7. Pavan

    In the Memorials theme, Can I allow users to add their memorials from the front end and can I let users control who can post comments and add their memories with the deceased person?

    1. Zlatko

      Hello Pavan,

      Thanks for writing in. We are very sorry, front-end submission is not available by default. Admin has an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      As you are interesting to give your users the more ability in order to manage Obituaries custom post types, even the more etc, you should use Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      Here is how to set up it: https://www.ait-themes.club/documentation/#permissions-manager-plugin

      Kind regards!
      Zlatko
      AIT team

  8. blablacarp

    Добрый день. Скажите, в теме Директроия Про, возможно отображение на карте, точек предложений, как в Евент Гиде? Спасибо.

    1. Zlatko

      Добрый день,

      спасибо за вопрос. Да, это возможно с помощью Евент ПРО плагин. Более подробная информация в описании здесь: https://www.ait-themes.club/documentation/#events-pro-plugin

      С уважением,
      Zlatko
      AIT team

  9. Car

    Buenas tardes! Mi consulta es si citadela travel es multilanguage!

    1. Zlatko

      Hello there,

      Thanks for asking. Yes, you can manage multilingual page by following these instructions: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Renato,

      Thanks for asking. CSV Import Export plugin that work with DirectoryPRO, City Guide, Business Finder+, Event Guide and Food Guide directory themes: https://www.ait-themes.club/wordpress-plugins/csv-import-export
      The documentation page you can find at: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      If there is anything else we can help you, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  10. Dim

    Hello,
    years ago was possible to browse through all the questions that users have asked. Is this opportunity disabled?

    1. Zlatko

      Hello Dim,

      Thanks for your comment. Indeed, instead of this we have created the ticked system that ffers ajax search while writing the words throughout our video tutorials, knowledge base and documentation.

      Kind regards!
      Zlatko
      AIT team

  11. Bryan

    Hello, I own the theme DirectoryPro through Themeforest.com (I can provide product code) and I am unable to update my website, as it tells me I need to regenerate the API key, but your website will not allow me.

    1. Zlatko

      Hello Bryan,

      Thanks for writing in.
      Instructions regarding theme activation you’ll find at: https://www.ait-themes.club/doc/theme-activation/
      You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation how to set up the plugin: https://www.ait-themes.club/doc/updater-plugin-documentation/

      Have a good day!
      Zlatko
      AIT team

  12. Karen

    When do you anticipate the Citadela Directory Pro (Portal Layout Pack) to be available?

    1. Zlatko

      Hello Karen,

      Thanks for asking. It should be released for the market within coming weeks. Please stay tuned as we provide our subscribers with newsletters about new features and products we are working on.

      Kind regards!
      Zlatko
      AIT team

  13. Patate

    Hello, I wonder if I can start my site with the “Directory Pro” theme and possibly migrate to the “Citadela” theme, when there will be more plugins connected, without losing my data and my programming?

    Currently, does the “Directory Pro” theme work with the “Citadela directory” plugin?

    1. Zlatko

      Hello there,

      Thanks for being interested in our products. Yeah, that’s our one of the highest priority and this feature is working already. For detailed info please have a look at the documentation page: https://www.ait-themes.club/citadela-doc/migration-from-other-ait-directory-themes/
      And yet, in case when you are intended to make some theme/plugin customization (CSS or some functionalities) we are afraid it won’t work.

      Secondly,
      Citadela directory plugin is not compatible with DirectoryPRO theme.

      Kind regards!
      Zlatko
      AIT team

  14. ramonrocha

    Sirs,
    My support plan is expired. However, I do not intend to renew it, at this moment, but I need to take a doubt.

    I even think that you should, like Envato’s example, create an option for user comments so that customers could exchange ideas. Completely closing any communication channel is something that does not make sense, because if any of the products fail, caused by some wrong code, does the person have to pay to report and resolve this? It makes no sense…

    I don’t know why, one of my sites, without changing anything, changed the fonts. This, for me, is already caused by some update of the theme (I did on the site that has changed and the other has not). I need the typology to be the same.
    http://www.tipsibiza.com – site with standard typology
    http://www.tipsmass.com – site that changed the typology, without me doing anything, and that I need to be the same as the other.
    Can you tell me what to do?

    Thanks.

    1. Zlatko

      Hello there,

      Thanks a lot for writing in. Of course in such a case when bug reporting it is not necessary to prolong the access to support forum. In fact it is our core business to keep your products up-to-date and therefore, once there is a bug we focus and put maximum effort to fix it and release the new theme/plugin version for the market.

      Secondly,
      it looks like you are using different Directory versions.
      Directory+(from v4.0.0 PRO) theme is one of the most used themes in our portfolio. Our goal is to keep it fresh and modern.

      We started working on a redesign of this theme early last year. Brand new theme design (layout, typography) refreshes every website. It is modern and user friendly. We have also added new features to improve our product.

      There is a new Half Layout with a large map on the right side or Collapsed layout. We have also significantly improved responsive design. Our focus is to deliver better usage on desktop and mobile devices. You can use OpenStreetMap instead of Google Map. We did not cut any old features. Feel free to upgrade.

      Have a good day!
      Zlatko
      AIT team

  15. trem

    Hello Sir/Maddam
    im wondering if you can give me a technical support regarding a problem im facing with my wordpress which i have bought from you 2-3 years ago. i have already an account registered to my email address (trem@otenet.gr) but option for support is not available because i havent renew the subscription.
    Kindest regards
    Makiw

    1. Zlatko

      Hello Makiw,

      Thanks a lot for writing in. How we could help you? Let’s get this issue sorted for you.

      Kind regards!
      Zlatko
      AIT team

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Pre-sale Questions