Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

Memberships

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (5800)

  1. Jason

    Hi

    I’m a developer and designer and having an issue with your onepage theme. I normally use Visual Composer which doesn’t give me issues,

    I created a page to see how it worked,

    Then I imported your demo content. That is when the problems started to occur.

    It seems like its trying to load so many elements. I just deleted the hoverboard image and the text then tried to save…..

    Please look at screenshot on lightshot.

    https://prnt.sc/h8njc4

    Can you please talk to Martin about this….as this is causing alot of issues…..

    Can you come back to me with a solution please? I have a tight deadline.

    Server Settings: PHP Version 5.6.32

    Memory Limit: 256MB
    Post_max_size : 256MB
    Upload_Max_Filesize 256MB

    Thank you

    1. Zlatko

      Hello Jason,
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Secondly,
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
      Thanks for understanding.

      Best!
      Zlatko

  2. Doug

    Hi there, have purchased your theme in the past. Having issues with certain pages not being mobile friendly. Thinking I should probably do update? Don’t want anything to break though.

    Can you assist please. Website is ableirrigation.com

    Thanks,
    Doug

  3. Guillemin Christophe

    Hello,
    I’d like to buy the Full member ship package.
    But i’d like to know the price for 12 months supports and update after one year for the same package of course ?
    Best regards

  4. Thomas

    Hi,

    I like your template and i would like to sell your script in big marketplace who included is own payment service… So i can’t redirect user to your website …

    It is possible ?

  5. Kevin Hilderbrand

    I am wanting to change the theme on my current site. I need Woocommerce Compatibility but I also need to have product options like metal color, finger size etc. Do you have a theme?

    1. Zlatko

      Hello Pean,

      thanks for interesting in our products. Full Membership comes with an access to all of our products updates (themes, plugins, graphics) and with an access to customer support valid for a 1 year. After this period you are free to decide to prolong or renew the subscription for the same price at any time. For detailed info please have a look at the benefits we offer with Full Membership package: https://www.ait-themes.club/full-membership/

      Best regards!
      Zlatko

  6. eric stallsmith

    I have used your themes before….I had a subscription last year….Unfortunately my old directory themed website would not migrate to your new theme…..you guys offered no path either…. So I hired 2 different consultants who both said that migration was not possible.

    I do not understand how I cannot migrate from your business finder theme to your business finder + theme, but I am starting this project anew with a fresh start.

    I need to either migrate or rebuild my business finder themed website and I am trying to analyze my options at this point.

    If I renew my subscription will you guys at least try to point me in the right direction on how I can at least migrate some part of my directory website into your new thime?

    1. Zlatko

      Hello Kathryn,

      thanks for asking. All of our single products as well as Full Membership package comes with an access to product updates and access to support forum valid for a 1 year. We have Lifetime membership in our portfolio of products that comes with unlimited access to updates and support forum: https://www.ait-themes.club/pricing-sign-up/

      Best regards!
      Zlatko.

  7. VIacheslav

    Hi!
    i’m looking for an event manager.
    I like a lot your Theme and Plugin.
    There’re some key moments for me:
    – users can add events
    – events can be grabbed from Facebook
    – calendar view

    Do you have (some) of these options?

    Thank you!

    1. Zlatko

      Hello Viacheslav,
      thanks for asking and interesting in our event directory products.
      1) yes, you can create submit form and user’s package in order to give theme ability to add events pro custom post types…
      2) 3) currently we have no such a plugins that would allow import facebook events as well as to display events calendar for the moment. Anyhow, we have a plan to create some of these features in the future (within some months).
      Best regards!
      Zlatko

    1. Zlatko

      Hello Amal,
      thanks a lot for your offer. We’ll consider your nice idea and make decision. Once we are interesting in it we’ll contact you back.
      Thansk for understanding!
      Have a nice day.
      Zlatko

  8. Asllan Asllani

    Hi all,

    I have one question regarding the Food Guide theme and Special Offers plugin.

    When I click the All Special Offers button it gives 404 page. Please fix this.

    I have checked the All Special Offers button with Business Finder+, and everything works ok.

    Best regards,
    Asllan

    1. Zlatko

      Hello Asllan,

      thanks for your message. Please, check your theme/plugin versions with the latest one: You can get an access to supported theme version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Should you problem still persists, please try to deactivate 3rd party developers plugins and empty theme cache as we didn’t encounter any issues with displaying all the special offers custom post types by using the element that displays mentioned posts.
      Should you have further theme-regarding questions, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Best regards!
      Zlatko

      Best regards!
      Zlatko

    1. Zlatko

      Hello Raúl,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Best,
      Zlatko

    1. Zlatko

      Thank you for your message and question: yes, just active membership gives you to the access to product updates.

      Theme is now available only at https://www.ait-themes.club/wordpress-themes/freestyle as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages or products in our club -> it’s possible when you are logged in our system.
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership (in case when you decide for Full Membership)
      – after the period of 12 months you can still continue using our products – no restrictions

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best regards!
      Zlatko

  9. Fernando Pérez

    LIFETIME MEMBERSHIP

    includes: Premium themes & Directory Themes + Premium Plugins & Directory Plugins + Premium Graphics & Directory Graphics?

    1. Zlatko

      Hello Fernando,

      thanks for asking and interesting in Lifetime membership. Yeah, you have understood it correctly, the package covers even all of mentioned products that we are intended to create ands release for the market via ait-themes.club.

      Best regards!
      Zlatko

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Pre-sale Questions