Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (9733)

    1. Zlatko

      Hello Samyak,

      Thanks for being interested in our products.
      Regarding al our Multilingual and Translated products:
      Indian languages are not available by default. The list of pre-made languages you can find at: https://www.ait-themes.club/multilingual-support/. AIT Languages plugins supports localizations mentioned in the previous article.
      Should you be interesting to add the language that is not in the list you can manage it by following these steps: https://www.ait-themes.club/knowledge-base/translate-theme-and-plugins-on-your-own-without-using-ait-languages-plugin/

      Please note the info regarding our newest product pack called Citadela: there is the option to translate theme/plugin into any language you prefer: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      If there is anything else we can assist you, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  1. Daniel

    Hello,

    our client is using an old version of Directory Plus on his WordPress installation. We would like to update the theme to the newest version. Is it possible to update from Directory Plus straight to Directory Pro? If so what license should we buy?

    1. Emilia

      Hello Daniel,

      thanks for your message. Premium features like directory are available under PREMIUM membership and you can choose for one domain installation license PREMIUM SINGLE or unlimited PREMIUM MULTI. Please have a look here regarding update to DirectoryPRO theme https://www.ait-themes.club/update-catalogue-theme-blog/. Basically there were major changes in design and some settings might by required depands on your website.

  2. Nino

    Hi,

    I’m planning to build a directory website. So far, none of the solutions I found are multi-lingual. Can you please let me know and send me an example of Citadela that is multi-lingual (not translateable, but with option to have it in multiple languages).

    Thanks!

    1. Zlatko

      Hello Nino,

      Thank you for being interested in Citadela product pack. It comes in English version by default, you can add new languages by following the instructions posted at: https://www.ait-themes.club/citadela-doc/translate-citadela-products/

      Best regards!
      Zlatko
      AIT team

  3. sruthy

    https://preview.ait-themes.club/tf-preview/directory2/examples/

    I would like to get a demo of this theme. Need to try its functionalities.

    1. Zlatko

      Hello there,

      Thanks for writing in. Full demo admin is not available by default, but you can have any of our products (from https://www.ait-themes.club/pricing-sign-up/) by purchasing “Premium Single” membership package at no risk as we offer 30 days of money back guarantee. You can play around with the themes, plugins etc. Refund can be requested via https://system.ait-themes.club/support/add-question

      Thank you for understanding.

      Kind regards!
      Zlatko
      AIT team

  4. Boris

    Hi, I have a question about City Guide theme. It’s related with a external plugin I plan to use it with. Is City Guide theme loading the feed via Ajax?

    1. Zlatko

      Hello Boris,

      Thanks for asking. We are sorry, there is no option for loading feed via Ajax.

      Best regards!
      Zlatko AIT team

  5. Lara

    Goodmorning!
    We’ve bought the whole Event Guide theme + plugins, because we want to make a website for an 3-day event (with a lot of locations and artists). The functionallity is perfect, but we would like to change the layout. Does the functionallity work with other layout packs?

    1. Zlatko

      Hello Lara,

      Thanks for writing in. Thanks to built-in page builder and theme options you should be able to manage it easily. Some information you can find in video tutorials or documentation. You can also contact our technicians via dedicated support forum: https://system.ait-themes.club/support/add-question
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide on a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      The link to documentation page: https://www.ait-themes.club/documentation/

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for being interested in Memorial theme. The theme is available within each package. Should you be interesting to have the access to extension plugins, please consider the package: Premium Single or the higher package.

      Have a good day!
      Zlatko
      AIT team

  6. Станислав

    Здравствуйте. А где прайсы для агентства, только AIT-THEMES, без CITADELIA ?

    1. Zlatko

      Хорошего дня сутки,

      спасибо за вопрос.
      Unfortunately, we have no package that would include only older products. We aim to develop Gutenberg based Citadela product pack with absolutely best and unique features in the world. Therefore we focus on adding new functionalities and layouts based also on our customers requests.
      -> https://www.ait-themes.club/brand-new-memberships-3-2021-progress-report/
      -> https://www.ait-themes.club/what-layout-should-we-do-next/

      After checking your account i see you have the access to the highest membership level – Agency Multi (former name was Lifetime) membership that includes the unlimited access to all our products.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thank you for asking. If you are intended to use any of directory themes based on our older framework I (Directory+, City Guide, Business Finder+, Event Guide or Food Guide) you can manage it by using CSV Import Export plugin: https://www.ait-themes.club/wordpress-plugins/csv-import-export . The documentation page is available at: https://www.ait-themes.club/documentation/#csv-import-export-plugin
      If you are interested in our newest Citadela directory pack: this feature is not available at this moment, we have a plan to create it and release for the market in August this year.

      Kind regards!
      Zlatko
      AIT team

  7. vivek

    hi is there any option in directory pro theme to sell membership packages without any third party plugin.
    i want same feature like this page https://www.ait-themes.club/pricing-sign-up/

    1. Zlatko

      Hello there,

      Thanks for being interested in DirectoryPRO theme.
      Yeah, you can manage it by using PayPal payment, PayPal subscription or Stripe payments plugin available at: https://www.ait-themes.club/wordpress-plugins/#directory
      The theme comes with built in element called Price Table: https://www.ait-themes.club/doc/price-table-element/

      In addition we would highly recommend to have a look at our newest Citadela directory pack that comes with many unique features. The comparison table is available at: https://www.ait-themes.club/next-generation-directorypro/

      Have a good day!
      Zlatko
      AIT team

  8. Athul JS

    I had purchased Premium Multi Membership few years back, now I want to upgrade my account to life time membership. How to do this, please advice me…
    Thanks in Advance.

    1. Zlatko

      Hello there,

      Thanks for writing in. As your membership is inactive (after one year from purchase) there is a simple way to login into your account and choose the desired membership – Agency Membership.
      If there is anything else we can assist you, please contact us back.

      Kind regards!
      Zlatko
      AIT team

  9. Tore

    Hi there,
    there is a bug on DirectoryPro since 4.0.20 release.
    As you can see by yourself in your demo version too, search by radius doesn’t work! Even if I enable radius based on my location, query give me all items.
    In DirectoryPro 4.0.19 search by radius works fine.
    I tried on a stagin environment, you can try on https://www.areepicnic.it/staging/
    Searching by radius give always ALL items and not items based on actual position.
    In the query string there are not lat and lon data are empty.

    For example on your website:
    https://preview.ait-themes.club/theme/directory2/?s=&category=&location-address=&lat=&lon=&runits=km&rad=55.7&a=true

    lat= and lon= are empty even if I enable my position and it is shown on map with placeholder.

    Could you fix this issue?

    Thank you

    1. Zlatko

      Hello Tore,

      Thanks for writing in and for your feedback. We’ll definitely have a look closer at this issue and take necessary corrective action.

      Have a good day!
      Zlatko
      AIT team

      1. Tore

        Thank you, this issue is blocking our business 🙁

        PS: what about events and special offers features in Citadela? Any news?

        1. Zlatko

          Salve Tore,

          Thanks for reply.
          Events feature is already work in progress and should be available i the middle of the next month. Regarding Special offers (which is also the task with the high priority) we’ll start by the end of this week once finished the functionality that allows new custom post types.
          Thanks for your understanding and patience.

          Have a good day!
          Zlatko
          AIT team

        1. Zlatko

          Hello Tore,

          Thanks for writing in. The new update with solved issue should be released and available for the market during the next week.

          Kind regards!
          Zlatko
          AIT team

  10. Rob

    Is it possible to upload item categories in citadela pro- eg, I have a long list of UK locations, nested a to provide county, then “sub towns” and villages

    Same with Job categories?

    1. Zlatko

      Hello Rob,

      Thanks for writing in. We are sorry, currently we don’t have ready CSV Import export feature for Citadela directory plugin. We have plan to implement it and release for the market in August this year.

      Thanks for understanding and your patience.

      Kind regards!
      Zlatko
      AIT team

  11. Troy

    Hi,
    I have purched 2 themes from you in the past at a cost of $200 in total. One of the themes does not seam to work right any more?

    1. Zlatko

      Hello Troy,

      Thanks for writing in. Could you please provide us of some detailed info as well as of your user name? It will allow us to trace up your account in order to have a look closer at your issue.

      Thank you.

      Kind regards!
      Zlatko
      AIT team

  12. Shane

    The theme, Photographer v2.0.7, does not appear to be accessible. It goes to an ARE YOU LOST? page, after clicking the DETAILS button of the theme.

    1. Zlatko

      Hello Shane,

      Thanks for your feedback. Could you please provide us of some screenshots of the button or the URL page where it is shown (perhaps you mentioned “view more” button). After checking our demo preview it looks like everything works correctly: https://preview.ait-themes.club/theme/photo-grapher/

      Best regards!
      Zlatko
      AIT team

  13. istrategy

    I’ve just purchased the ‘Agency Lifetime Membership’ plan – is this an annual membership or is it a 1-time payment for life with updates?

    My impression is that it has been marketed as a ‘lifetime’ membership but I’m a little concerned that it will need to be renewed annually?

    Thanks in advance for your assistance!

    1. Zlatko

      Hello there,

      Thanks for purchasing Agency Membership package. Yeah, it comes with unlimited access to product updates, no renewal costs. It also includes the access to support forum valid for 12 months. After this period you can prolong it, but not necessary. And yet, you’ll get the access also to all new products we’ll release in the future.

      Best regards!
      Zlatko
      AIT team

  14. Ryan

    I am interested in purchasing and building out a directory, but I’m a little confused as to whether I should start building with the Citadella DirectoryPro Layout, or if I should use the Directory Pro theme itself.

    What are the pros/cons for both setups?

    1. Zlatko

      Hello Ryan,

      many thanks for being interested in our products. A very good questions, therefore please have a look at the comparison table in the following article: https://www.ait-themes.club/next-generation-directorypro/
      Feel free to check out the 2nd quarter report as you might find it useful too: https://www.ait-themes.club/next-generation-directorypro/

      Have a good day!
      Zlatko
      AIT team

  15. David

    Hi,
    I’m building a directory for a client and the DirctoryPRO theme is the ideal theme in terms of most functionality. This particluar business is video based and so the plan is to access short video from listing thumbnails. When someone does a search and the results show the small thumbnail image we wish that to be a video link that triggers a video pop-up. Are you able to offer specific developer work based from your themes to address so some specific bespoke needs? Thanks, David

    1. Zlatko

      Hello David,

      Many thanks for your compliments. We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding solutions for problems and helps users to find the way in which to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable of working on user’s custom websites.

      Anyhow, based on the fact that we are continuously working on adding new and unique features for Citadela directory product pack, it’s highly possible we will add the feature mentioned above into the listing. Please stay tuned 🙂 we provide our subscribers via newsletter on regular basis.

      Thanks for your understanding.
      Zlatko
      AIT team

  16. Lars

    Hi

    I’m thinking of creating a multisites wordpress. Can your Themes handle multisites? Now im looking af City Guide, to be the prefered theme i wanna use.

    If, is it somehow possible to use the same info on more pages f.eks: Items, Pictures, Portfolio, Advertisements, Special Offers, Products and pictures?

    What i search for, is possibility to create more webpages city 1, city 2 and city 3.

    Every Ithem shoud be able to be accecced in one, 2 or all themes, individually controlled by how i set up the pages in City Guide.

    FX. i make Item: “Disneyland” as an Item with tekst, photo, info and everything i can put in in City 1. Then i dont wanna create exactly the same info on city 2 and city 3.
    Meaning all i create in one city should be possible to use in city 2 and 3!

    Every city has its own Ithems categorized, and theme on page decides what to show. But all should be possible to view.

    I hope this gives sense? Do you have any idea of this is possible?

    F.x. i create city 1, make layout, change colors and make pages. Create all Items, Calendar.

    Then i start city 2, make layout, change colors but somehow access all Items, calendars ect.

    Same city 3

    When i make new Items in City 1, they are also to be shown in city 2 and 3 automatically?

    Dont know if this gives sense for you? Hard to descripe?

    Kind regards

    Lars

    1. Zlatko

      Hello Lars,

      Thank you for being interested in our products and for asking.
      Yeah, themes and plugins are WP CMS Multisite compatible.
      The template uses page builder and thanks to elements and custom post types you can create the more pages with the same content: https://www.ait-themes.club/doc/page-builder/
      Regarding subpages – they are not linked each other, it is not possible to create the content in the one and automatically having the same settings in the second one subpage. Please consider using CSV Import Export plugin: https://www.ait-themes.club/documentation/#csv-import-export-plugin

      The plugin comes as a part of Premium Single package: https://www.ait-themes.club/pricing-sign-up/

      Kind regards!
      Zlatko
      AIT team

  17. Bernard

    Hi, I am using “Band” for my website BuyMyVoice.com for several years now. When I post my link in Facebook, you can see the favicon and my URL but nothing more. How can I change that? I have been looking through all possible options in Pagebuilder and in tutorials but I can not find anything. Can you help? Thanks, Bernard

    1. Zlatko

      Hello Bernard,

      Thanks for writing in. Did you check your theme version? The latest supported one is v2.0.7. If it doesn’t help, please have a try to deactivate some of 3rd party developer’s plugin and see whether the issue still persists.

      Best regards!
      Zlatko
      AIT team

      1. Bernard

        Hi Zlatko,

        I don’t understand what you mean by “issue”. My question was, where do I need to right a text, so that there will be a description where it now says (no title).

        Thanks, Bernard

        1. Zlatko

          Hello Bernard,

          many thanks for getting back on this. Please have a try to contact our technicians directly via support forum: https://system.ait-themes.club/support/add-question
          Customer Support is provided during working days from 8am to 5pm Central European Time.

          Have a good day!
          Zlatko
          AIT team

  18. omusch

    Hi , i was looking on the knowledge base for a way to change footer text such as copyright text in directory theme , but i couldn’t find

    1. Zlatko

      Hello there,

      Thanks for writing in. Perhaps you are looking for the following instructions: https://www.ait-themes.club/doc/theme-options/#admin-section

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for being asking. It depends whether are you intended to use Citadela or DirectoryPRo (Business Finder+, City Guide, Event Guide, Food Guide) template.
      In the first case, please follow the instructions at: https://www.ait-themes.club/citadela-doc/item-custom-post-type/ , please kindly also note there are the more options how to manage items, for example: https://www.ait-themes.club/citadela-doc/similar-items/
      The second case (and the rest four): https://www.ait-themes.club/doc/items/

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Joseph,

      Thanks for writing in. Please follow the instructions posted at: https://www.ait-themes.club/knowledge-base/delete-cached-theme-files-and-images/
      Should your issue still persist, please contact our Ait-Themes support team .Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

      Best regards!
      Zlatko
      AIT team

  19. kosterix

    hi
    I’ve got theme Anchor and after the upgrade can’t add or change any event (php version 7.0)
    https://hotellogos.pl/wp-admin/edit.php?post_type=ait-event
    [Wed Jul 07 15:54:03.655240 2021] [proxy_fcgi:error] [pid 223446:tid 140466620192512] [client 176.221.122.44:0] AH01071: Got error ‘PHP message: PHP Warning: Undefined variable $enableCarousel in /home/oupis/web/hotellogos.pl/public_html/wp-content/uploads/cache/hotellogos/_wplatte/_events.events.latte-5dfb5371c03bb73cecdaa4400ea4c739.php on line 212’, referer: https://hotellogos.pl/wp-admin/admin.php?page=ait-backup

    After setting PHP to 8.0 nothing has changed 🙁
    Please help me with this major problem.
    best regards
    Marcin

    1. Emilia

      Hi, I’d like to kindly ask you to post your issue through Support ticket https://system.ait-themes.club/support so our technician can help you properly with this. Thank you. Best regards, Emi

  20. Lovro

    Hello!

    We are running Directory+ on our WordPress server, and there are problems with sending forms, so we would like to do an upgrade. You can found our order under invoice number #17102417.

    Can you please tell us if the “Premium Multi” Membership covers updates to the theme we are using and all necessary plugins and if we can upgrade to the directory PRO theme?

    Thank you for your time and Kind Regrads

  21. Paco

    Dear, my user in system.ait-themes.club is ait@agaramaia.com

    I have been your customer for 3 years.

    Attached image: https://ibb.co/BzftDB2

    Currently, I am interested in contracting again the Premium Multi service but it is a very high cost for me living in Argentina.

    1 dollar card is 160 Argentinean pesos card with the taxes that we have unfortunately.

    Could you offer a bonus of %50 since it would be the 4th time that I would buy the service from you?

    Translated with http://www.DeepL.com/Translator (free version)

    1. Zlatko

      Hello Ruslan,

      Many thanks for writing in. Did you check the whole offer available at: https://system.ait-themes.club/layouts/ ?
      If your issue still persists, please contact us back.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hey there,

      Thanks for writing in. You have already posted new ticket with refund request and yet it will be solved asap.
      Please note, that our support uses ticket system and our technicians are ready to help you during working days from 8am to 5pm Central European Time.

      Just for your info: after deregistration purchase code (and changing the domain) it is necessary to generate the new API key, once re-saved in panel admin it is also important to save Purchase code…

      Many thanks for your understanding and patience.

      Have a good day!
      Zlatko
      AIT team

  22. magicstore

    Hi, we have expert.magicstore.cloud continuously off for causal errors from your purchase code tracking system. We ask you to IMMEDIATELY resolve the problem that is causing us considerable inconvenience, thank you.

    1. Zlatko

      Hello again,

      please check out the answers posted via private message, we’d also like to see whether the issue with not saved purchase code in theme option was the reason.

      Thank you!
      AIT team

  23. walter

    I have the following product from you:
    DirectoryPRO – WordPress Directory Theme

    Purchased some time back. I am now wanting to use the theme, but getting the following message:

    Please enter a valid ThemeForest Purchase Code. You can configure it in Theme Options.

    I have entered the correct code as displayed below.

    215c3231-2c82-4f82-872f-fc7673d1c28b

    Kindly assist to get this sorted quickly please.

    Thanking you in advance

    Walter Matthiesen

    1. Zlatko

      Hello Walter,

      Thanks for writing in. The issues has been already solved, please have a try to proceed the steps described at: https://www.ait-themes.club/doc/theme-activation-themeforest-customers-only/ regarding inserting purchase code.

      Please let us know if the issue still persists.

      Have a good day!
      Zlatko
      AIT team

    2. Zlatko

      Hi again,

      An additional answer:

      Please note there is a new version available for AIT Updater plugin. Please manage the update and all necessary steps if needed. From that moment everything should working correctly.

      Best!
      Zlatko
      AIT team

    1. Zlatko

      Hello Felice,

      Many thanks for being interested in our products.
      I am not sure whether i have understood you correctly, anyhow: 1 theme (assuming the purchase via Theme forest) means the lifetime access to 1 product updates based on Envato market rules. It includes the template only without extendable plugins etc. Instead of this there is the offer at https://www.ait-themes.club/pricing-sign-up/ where you have the option to get the package for example Agency Single (or Multi) with unlimited access to all our products that you’ll find in our portfolio (multi allows you to re-use any of our products for unlimited websites, web domains or projects, etc).

      Should you have further questions, please contact us back.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. There were some issues with the server, feel free to have a try once again. If there is still some discrepancies, please contact us back.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      thanks for writing in. After checking your account it looks like you where able to download your products recently. Enjoy it and should you have further questions about how to use them, we’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or Feel free to post your request directly via our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question
      Our technicians are ready to answer you most efficiently even as quickly as possible when you decide on a priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Tore,

      Thanks for asking. Solving issue is in progress and we expect the new update available within a few days.

      Thanks for your patience.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Sankar,

      Full demo admin is not available by default, but you can have any of our products (from https://www.ait-themes.club/pricing-sign-up/) by purchasing the “desired” membership package at no risk as we offer a 30 days of money back guarantee. You can play around with the themes, plugins etc. Demo Content is available. Refund can be requested via https://system.ait-themes.club/support/add-question

      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.
      It is always recommended to use the latest version of WordPress for extended features and better security of your website.

      If there is anything else we can asist you, please contact us back.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Thanks for writing in. We are sorry, currently there is no plugin nor feature that would allow import bulk data. But we have an intention to develop it and release for the market within coming weeks.

      Kind regards!
      Zlatko
      AIT team

  24. Tine

    I just want to make sure before buying this theme that it comes with Paypal subscription plugin so we can take recurring payments without having to buy WooCommerse Subscription

    1. Zlatko

      Hello Tine,

      Thanks for writing in.
      In case you are interesting in one of the following themes: DirectoryPRO, Business Finder+, City Guide, Event Guide, Food Guide – please note they are compatible with PayPal Subscription plugin for recurring payments (plugin comes included in each of available packages)
      In case you decide for Citadela Listing pack – it comes with built-in WooCommerce Subscription and you don’t need to pay additional fees.

      In order to see the detailed info between both directory pack, please have a look at the following article: https://www.ait-themes.club/next-generation-directorypro/

      Have a good day!
      Zlatko
      AIT team

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