Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (5142)

  1. Big Lou

    You guys make it a fucking difficult as possible to buy anything!!!!!

    No PayPal? You need my Social Security number? Really?

    I hope I never need support from Ait because you guys can’t even reply to a pre-sales question!

    1. Zlatko

      Hello,

      Thank you for taking the time to tell us why our service failed to meet your expectations.
      Anyhow, I would like to ensure you that we value your business and we have Braintree payment gateway introduced.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      Secondly,
      could you please provide us of the URL of your previous post or with an email at least? Thanks in advance.

      Thanks for understanding.
      Best regards!
      Zlatko

  2. Samuel Andrade

    Hola quiero comprar el servicio Full Membership pero no puedo pagar porque me sale esto al momento de llenar el formulario.

    “options.client is required when instantiating 3D Secure.”

  3. Lucy Barfoot

    HI, I just want to get in touch about an Issue I have with my client’s account- I know I’m getting in touch the wrong way, but it’s really hard to find a general ‘contact us’ part of your site… my client doesn’t know or have record of his account, but runs ‘Solitudo’ paid theme on his website – johnnymartin.co.uk. I need some help regarding how to remove the dates from blog posts – to not have them show up. I’d really sppreciate your help.

    Thank you

    Lucy Barfoot
    on behalf of Johnny Martin

  4. Andrew

    Can i limit availability of fields available to a directory listing depending on the type of listing packaged purchased?

    i.e. Basic listing can’t upload a video, but premium listing can?

    1. Zlatko

      Hello Andrew,
      yes, you can create different user’s packages in order to give ability users to manage the fields / custom post types. But there is no video custom post type, video can be embed in editor (WYSIWYG) of some custom post types, for example Item. For detailed info please have a look at the documentation:
      https://www.ait-themes.club/doc/users-registration-packages-options/
      or video tutorial:
      – goo.gl/Z2kD7F
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      Thanks for understanding.
      Best regards!
      Zlatko

  5. Roy

    i was looking at your citywide theme, I have database of 29 million would your them work for that size of records, it is of the business in the USA?

  6. Jana Brech

    Hello

    I have a license to the Lorem Ipsum corporate theme, which is up to date with the latest version 1.25.

    My question is, can you possibly provide a support renewal license which is less than the US$50 so that I can ask a support question? From memory, I think I lodged a support question before my last license expired and it was never answered.

    It seems excessive to have to keep paying US$50 for a theme which is very rarely updated.

    I would appreciated your comments, as the theme is producing fatal error messages in my php error log. I would say it’s in need of an update, but there is really no point in my paying US$50 when no update is available.

    I will be disappointed if I need to consider switching to another theme from another supplier.

    I look forward to your response.

    Thanks and regards,
    Jana

    1. Zlatko

      Hello Jana,

      thanks for your message. As the latest and supported theme version is v1.25 , there is no need to be worried from the compatibility between the theme and others implemented and supported plugins from this point of view.

      Secondly, let me explain you please, what does the product updates mean:
      – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs… and consequently, as we didn’t encounter mentioned above error issue, moreover we have no such a similar negative feedbacks from our clients, therefore it can’t be considered as a bug.

      Thirdly, please find hereunder the answer from our colleague Dodo who has answered within 6 hours from your latest reply:

      “”HI Jana, I think it is caused by some of your plugin which don’t work with our caching system.
      Just try to deactivate plugins one by one. Our caching system cannot be disabled.
      Thanks
      Dodo””

      Thanks for your understanding.

      Have a nice day!
      Zlatko

  7. Peter

    Hello,
    I want to buy your FULL MEMBERSHIP, but my mastercard is not valid any more and I want to pay you with bank transfer. Can you please send me quotation so I can pay with bank transfer?
    Best regards,
    Peter

    1. Zlatko

      Hello Peter,

      We are sorry, no Bank Transfer, no PayPal payment gateway or any other payment option is not more available. Instead of this we have introduced Braintree payment gateway.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      Thanks for understanding.
      Best regards!
      Zlatko

  8. Corinne Georgin

    I would like to use your Hoteliour theme to present and to promote my guest house located in the South of France. I would like to know :
    – Is the Hoteliour theme available in French ? And how can I obtain it ?
    – Does the free version includes some plug-ins ?
    – Do I need to buy the paid version, and wich one, to implement the theme as shown in your demo ?
    – Is there any tuto available to help ?
    Many thanks in advance,
    Corinne Georgin
    Les Chambres d’Hostun
    26730 Hostun
    tel : 0033 (0)6 14 68 70 51

    1. Zlatko

      Hello,
      thanks for asking,.
      – You can get your the theme available in french by using (activating) AIT Languages plugin
      – Free version of the theme doesn’t use AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ /no pre-made custom post types, no Elements to show them in Page Builder, search form whitout some functionality, etc/. All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      – you should purchase the full version of the theme and a 3rd party developer plugin easyreservations.org
      – yes, I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Best regards!
      Zlatko

  9. Pamela

    Hello! We need a multilingual theme for a tourism website of Buenos Aires. We have articles in Spanish, English and Portuguese. This is our website right now: http://www.buenosairestogo.com.ar, but we want to move to WordPress. Can you help me?

    1. Zlatko

      Hello Pamela,

      thanks for interesting in directory products. You should use AIT Languages plugin thanks to which you do not to perform the translations of back-end and front-end of the theme. Here is how to: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/ and/or https://www.ait-themes.club/documentation/#multilingual-options
      If you are interesting in the differences between the directories themes, please have a look at the article: https://www.ait-themes.club/directory-wordpress-themes-club/
      Thanks for your understanding.
      Have a great day!
      Zlatko

    1. Zlatko

      Hello Vincent,

      We are sorry, no PayPal payment gateway or any other payment option is not more available. Instead of this we have introduced Braintree payment gateway.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you the owner bought Ait Themes product on Themeforest you/him/her should to register it on our Club to get support. At first you need purchase code from Themeforest that must to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf
      Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.
      Kind regards!
      Zlatko

  10. Frank

    hell are your diretory themes with in the package for 99 dollar?

    i can see that there are erros in your german translation… can i fix that in the theme?

    are you maybe interessted that im doing that for you an im getting the themes free?

    i have my own tranlation service for danish customer… se her: http://www.fit-service.dk

    her im translate from danish to german….

    cu
    frank

    1. Zlatko

      Hello Frank,
      thanks for asking. Yes, Full Membership includes all of our themes, plugins and graphics: https://www.ait-themes.club/full-membership/
      Feel free to provide us of the examples with an incorrect german translations. As it is done manually by online application we are able to improve it at any time and release updated translation within one of coming AIT languages plugin updates.
      Secondly,
      Do you plan to create the more projects or use the more products?
      Would you be interesting to get free lifetime access to all of our products on http://www.ait-themes.CLUB?

      We have an offer for you.
      Best regards!
      Zlatko

  11. Lalremlien

    Hello,

    I am interested to get a full membership (99 USD). But I am from a remote part of India and I do not have a Credit Card. I only have a Debit Card. When I tried to upgrade to full membership, after the 3D secure it finally said that Invalid Transaction.

    Is there anyway to make payment with a Debit Card?

    Thanking you.

  12. Mirjana

    I have problem all the time.

    http://www.aladincityguide.com

    Problems with contact form.
    Problem with AIT Plugins (activation and upload) “wrong credential”

    1. Zlatko

      Hello Mirjana,
      you have deactivated access to membership based on your request as well as you were refunded on theme installation service on 2017-05-26.
      Therefore you have no more an access to product updates as well as an access to support forum.
      Thanks for understanding.
      Kind regards!
      Zlatko

  13. Mirjana

    I was buying (full price) theme Business finder+, I paid for theme instalation, I paid two different membership and you are not correct all the time.
    You??…do not answer to me, do not help, and I still wait money refund from first membership and instalation which AiT group was not done. How you work with other??? Sorry, what is your obligation?… only to take money??

    1. Zlatko

      Hello again,
      you have deactivated access to membership based on your request as well as you were refunded on theme installation service on 2017-05-26.
      Therefore you have no more an access to product updates as well as an access to support forum.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Elias,
      Many thanks for purchasing one of our products. If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: http://goo.gl/6J8KSP
      Please do not forget to mention also the reason of your refund request.
      Kind regards,
      Zlatko

  14. Marko Špralja

    I would like to add Slovenian language to the languages plugin (SL)
    Would it be possible for you to add this feature to the plugin and how much would it cost?
    I could arrange the translation itself…

    1. Zlatko

      Hello Marko,
      thanks for your message. Do you plan to create the more projects or use the more products?
      Would you be interesting to get free lifetime access to all of our products on http://www.ait-themes.CLUB?

      We have an offer for you.
      Best regards!
      Zlatko

  15. Shafeeq

    I need discount on themes and plugins, I am a student and build websites to earn some money, I have a project which requires the foodguide theme with some plugins

    1. Zlatko

      Hello again,
      thanks for your message. We are sorry, we have no other special offers currently.
      Thansk for understanding.
      Best regards!
      Zlatko

  16. Helen

    Join TemplateMonster’s marketplace

    Hi there!

    I’m Helen Gilbert, marketing manager at TemplateMonster.

    We offer you a perfect chance to sell YOUR WordPress Themes to OUR customers!
    Yes, it’s not a joke, since TemplateMonster launches a MarketPlace.

    What you need to freely extent you client base is simply register yourself here
    https://account.templatemonster.com/auth/#/
    and let me know the registration email.
    I’ll pass it to appropriate department to convert your regular account into Vendor’s one.

    So do not hesitate and Welcome!

    Best regards,
    Helen Gilbert

    Marketing Manager
    Email: helengilbert@templatemonster.com
    TemplateMonster

    1. Zlatko

      Hello Helen,
      thanks for your offer. We’ll consider your idea and make decision. In case we are interesting in we will contact you back.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you the owner bought Ait Themes product on Themeforest you/him/her should to register it on our Club to get support. At first you need purchase code from Themeforest that must to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf
      Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello John,

      thanks for interesting in our products. After 1 year you are free to decide to prolong your membership for the same price. If you do not prolong, your website still continue working. Once you decide to get an access to support forum or to new product updates, you can at any time purchase for the same time.

      Best regards!
      Zlatko

  17. Andreas Krame

    Hi I am member an I would like buy the permanent Membership for 299 US.
    But I can´t because in the account there is only the possibilty to by the one year Membership as I have already.

    Regards

    1. Zlatko

      Hello Andreas,
      as i have checked your account, i can see you have already managed to purchase LifeTime membership.
      Have a nice day!
      Zlatko

  18. Derek Collinson

    If I import say 5,000 business listings into your Directory can I then send the same email to each one inviting them to claim their listing? If so how?

    Thanks

    1. Zlatko

      Hello Derek,
      thanks for asking. We are sorry, there is no such an option. You should use some a 3rd party developer plugin for newsletters, for example MailChimp (we have a good experiences with this one).
      Kind regards!
      Zlatko

  19. Velizar

    Hi! I’m looking for the current solution: theme or plugin (better) which visualize a map on a site’s page, where visitors can put markers and add information for the location (name, pictures, description, working hours, etc.). And when a visitor adds a marker automatically a page for the location is made with the full information added and on the marker and map only brief info is showed. If something’s unclear, please don’t hesitate to ask any questions. Thanks!

    1. Zlatko

      Hello,
      thanks for your message. It’s possible, just please kindly note that front end input data is not available by default. Anyhow, i would like to ask you to pass the following instruction to understand a little bit the basic options that comes with directory products:

      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      or https://vimeo.com/205221716
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/

      Hope it will help.
      Kind regards!
      Zlatko

  20. Marcela

    Hi there, I am in the process of choosing a web template and was looking at yours but have a some question.
    I am not IT savvy and want to build my own website, could I go with a free theme to try and then upgrade? Also the themes allow you to change the color of fonts, and background?
    Many thanks

    1. Zlatko

      Hello Marcela,
      thanks for interesting in our products. Yes, no problem. Theme uses theme option: https://www.ait-themes.club/doc/theme-options/ where you can very easy change theme colors, fonts, layout, etc …
      Free version of the theme doesn’t use AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ /no pre-made custom post types, no Elements to show them in Page Builder, search form whitout some functionality, etc/. All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If you are interesting in the differences between the directories themes, please have a look at the article: https://www.ait-themes.club/directory-wordpress-themes-club/
      Thanks for your understanding.
      Have a great day!
      Zlatko

    1. Zlatko

      Hello,
      i have found your account at the following URL in our system: https://system.ait-themes.club/admin/customers/detail/30303
      I looks like you have registered in order to get free theme version.
      Free version of the theme doesn’t use AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ /no pre-made custom post types, no Elements to show them in Page Builder, search form whitout some functionality, etc/. All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If you are interesting in the differences between the directories themes, please have a look at the article: https://www.ait-themes.club/directory-wordpress-themes-club/
      Thanks for your understanding.
      Have a great day!
      Zlatko

    1. Zlatko

      Hello Luca,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Trevor,
      thanks for asking. Membership dean’t renew automatically by default. Before end of the membership we’ll provide you with a notification email.
      Kind regards!
      Zlatko

  21. Mayur Sangani

    Hi,

    I already have this theme however, i wanted to know if there was a way for users to book a table for restaurant? Are there any plugin that I can use which are compatible.

    I have a client who has 16 restaurant, and they want ability to add booking a table, so any help would be amazing.

    1. Zlatko

      Hello Mayur,
      thanks for asking. Could you please add the name of the theme? Not each of our themes have implemented booking system or open table plugin.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Albert,

      We are sorry, no PayPal payment gateway or any other payment option is not more available. Instead of this we have introduced Braintree payment gateway.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as the follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      Thanks for understanding.
      Best regards!
      Zlatko

  22. John Foreman

    Hi,
    I bought your theme and multiple plugins in 2015. The plugins have stopped working and It says there are updates but I am not allowed to update the plugins without paying for them again? I am a long time wordpress user and have purchased many pluginLicenses and have never been asked to repurchase to get an update. Am I understanding this correctly. Thank you for your reply.

    1. Zlatko

      Hello John,
      Each of our products comes with an access to updates and support forum valid for a 1 year except LifeTime membership package.
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership (in case when you decide for Full Membership)
      – after the period of 12 months you can still continue using our products – no restrictions

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best regards!
      Zlatko

  23. denis

    bonjour
    vous voulez dire que pour 99€ j ai access gratui a tous les plugins et themes?
    y a til une limitation de durée?

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