Upgrade membership – Terms and Conditions update

Author: Categories: Announcements
Updated: June 15, 2016
Upgrade membership – Terms and Conditions update

Effective 15th December 2015 terms and conditions for membership upgrade will be updated. Upgrade options will be more transparent and fair for everyone.

Please let me walk you through the most important changes.

Upgrade within 30 Days of purchase

After purchasing one of our single products you will have 30 days during which you will have an option to either ask for refund for the product or upgrade to one of our membership packages for only the difference of the full membership price and what you’ve already paid.

upgrade-info

If you purchased more than one product, the highest price will be discounted. Adding up prices for several products is not possible.

What happens if I don’t opt for any of these options in 30 days?

You can enjoy your product, support and updates for 1 year since the initial purchase date. If you decide to upgrade to a membership after those 30 days you will be charged the full price.

Membership upgrade

If you buy a business membership you can upgrade to premium for the difference of the prices within 30 days of initial purchase. Please note that membership prices are non refundable.

I already bought AIT product some time ago, how does this change affect me?

New T&C apply to all our customers. This means that you have 30 days since the purchase date to upgrade to a membership for better price. If you bought your product more than 30 days ago, you only have time till 15. December 2015 to upgrade under the old Terms and Conditions.

What is my costs when I decide to upgrade to Premium membership?

Let say you purchase single product because you would like to see if our themes, plugins and framework meet your requirements but later some other products may be suitable for you as well. You can upgrade for a difference in price between higher package and your most expensive product already bought within last 30 days. Validity of your membership package will be 1 year from the day of upgrade.

Please see below how the price is calculated.

1. In last 30 days I bought 1 single product (theme or plugin) for the price $55.

a. upgrade to Business membership ($195) price = $195 – $55 = $140
b. upgrade to Premium membership ($395) price = $395 – $55 = $340

2. In last 30 days I bought 2 or more single products for different prices (doesn’t matter if themes or plugins). Let say 1st costs $45 and 2nd costs $35

a. upgrade to Business membership ($195) price = $195 – $45 = $150
b. upgrade to Premium membership ($395) price = $395 – $45 = $350

3. In last 30 days I bought some single products ($55, $25,…) & upgraded to Business membership ($195)

a. upgrade to Premium membership ($395) price = $395 – $195 = $200

You can find more information on our memberships and prices at the links below:
Pricing and Sign up
Why Premium Membership

About Martin Kotys

CEO & Founder of AitThemes. Martin has 14 years experience in web industry. Has masters degree in IT. Experienced Web developer, Linux and Database Admin.

Comments (20)

    1. Martin Kotys

      Hi Jörgen,

      Thanks for your message. You will always pay the same price as you already paid the first year. Feel free to renew your membership now.

      Regards,
      Martin

  1. Manuel Prieto

    hello, I want to upgrade to premium member, I would have some discount for buying citiguide in 13 March 2015 and Red Icons in 11 May 2015

    Thanks

    1. Martin Kotys

      Hi Manuel,

      Thanks for your message. Yes you can upgrade for a price difference between City Guide theme and Premium Membership. You can only do that up till 15th of December. After that date new terms&conditions apply.

      Have a great day,
      Martin

  2. Phil

    Hi there,

    Sorry, I am right that I purchased a single product from you and now you are telling me that I must now pay more money to upgrade to a plan I don’t need or want?

    Thanks,

    Phil

    1. Martin Kotys

      Hi Phil,

      Thanks for your message. No you don’t need to upgrade to Business or Premium membership. It’s up to you if you wish to upgrade or not. What’s changing that from 15th of December you’ll have only 30 days to decide if you wish to get advantage of discounted upgrade price. After that you’ll need to pay a full price if you wish to upgrade to a higher membership.

      Have a great day,
      Martin

  3. Jörgen Sjöholm

    OK Martin

    I have renew my membership today but i was to quick.
    The first one end 2016-02-13
    And the new one started today, 2 mouth left on the first one
    What shall i do?

    Thanks

    1. Zlatko

      Hello,
      thanks for contacting us back. We are just solving your issue. It looks like you have used some link that leeds to upgrade to a Premium membership /not to renew. It’s our mistake, therefore please wait a little bit, we will come beck with the solution as soon as possible.
      Thanks for your patience.
      Best regards,
      Zlatko.

  4. Ramona Pietersz

    Hello,

    I have a question: I bought your City Guide theme as a single item and the Get Directions plugin a half year ago.
    I like to have updates and support for more than one year (say lifetime).
    Do I have these, after buying a single theme and plugin or do I need to renew this after one year?
    How is this working?

    Thanks and best regards,
    Ramona

    1. Zlatko

      Hello Ramona,
      thanks for coming back. Each of subscriptions we offer lasts 1 year. Before ends this period you can at any time renew your membership or product for another 1 year for the same price. You can do it at anytime. What should i mention is that we are going to change a little bit upgrade policy from 15 of December – in your case it concerns only that: after mentioned date you will not be able upgrade to Premium /if you would be interesting/ BY PAYING the DIFFERENCE between the prices/packages. You can get Premium only for a full price. That’s all.
      Best,
      Zlatko

  5. Damir

    Добрый день! Скажите пожалуйста, если после года использования премиум членства, я не захочу его продлевать, то темы и плагины которые я настроил работать не будут? Или они будут работать, только без обновлений?

    1. Zlatko

      Hello Damir,
      thanks for asking. After 1 year you can still use themes and plugins from http://www.ait-themes.club. When you renew your membership you will get access to new updates, access to our premium support forum and also you will get all new products that we are going to release for the market through ait-theems.club. You can even renew for the same price at any time – no problem.
      Best regards,
      Zlatko

  6. Don

    Hello,

    Where is the customer service link for members? I have purchased the Premium Membership and only have access to the Business Membership. Also, I have sent a question to Support 4 days ago and still have not received an answer. What’s up?

    Don

    1. Zlatko

      Hello Don,
      – access to premium customer support possible at: https://system.ait-themes.club/ , where our Ait-Themes team is ready to help your with any theme-regarding issue
      – customer support is provided Monday to Friday from 8am to 5pm Central European Time
      Best regards,
      Zlatko

    1. Zlatko

      Hello Oleksandr,
      thanks for your message. Purchase code is an unique pass code that is sent within a product purchased at http://www.ait-themes.club which is the result between the seller and buyer. We do not take responsibility for incorrect handling from customer side, anyhow could you please provide us of PC in order to check it and have a look closer.
      Best,
      Zlatko

  7. Sam

    Hi, So i upgraded because it said I would receive a refund for the products ordered individually, but now this blog post is saying I will only receive a refund for the top priced product? I have spent $150 on products, but I presume you won’t include the theme cost in that as it was bought from ThemeForest and you will only refund me $45 for the top priced plugin? Can you confirm you will also be refunding the VAT as this product in essence has not been sold. Also, I paid $420 for the premium membership, I was logged in and no discount was applied. Please help because up until now this was a good experience but now I feel cheated.

    1. Zlatko

      Hello Sam,
      thanks for your message. Could you please provide us of your user name or email that you used for registration in our system at: https://system.ait-themes.club ? It allows us to trace your account and check your request. Thanks a lot in advanced.
      Best regards,
      Zlatko

Leave a Reply

Your email address will not be published. Required fields are marked *

Your comments help us to improve our products and services so we keep recording them. We use the comment also for future reference. For further details please see our privacy policy

Pre-sale Questions