Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7853)

  1. discoverlongmont

    If I purchase the Lifetime Membership, are there any other fees due ever? I read something about after one year I had to pay more. Is this true?

    1. Zlatko

      Hi again,

      thanks for additional questions. In fact there are no other additional fees regarding using products. Lifetime Membership comes with unlimited access to product updates even to all products that we are intended to create and release for the market. Of course, access to support forum where you can ask our developers any theme-regarding questions is valid for a 1 year. We’ll prepare an option to prolong this kind of service in the future, but in fact it is not required once you keep running your website up-to-date.

      Thanks for understanding.

      Best regards!
      Zlatko

  2. Hayley Pham

    Hi,
    We bought a theme from AIT theme club. The subscription expired. We can renew it but right now, the theme doesn’t work on WordPress 5.0.1. Please get back to me and discuss this situation.

    1. Zlatko

      Hello,

      thanks for contacting us back. We release new updates on weekly basis. New updates should be available by the end of this week.

      Thanks for understanding.
      Best!
      Zlatko

  3. tyler

    I am confused when purchasing the full membership it has the ‘x’ next to one time fee. does that mean it will be billed again after the year?

    1. Zlatko

      Hello Tyler,

      thank you for interesting in our products. Indeed, Full membership package comes with an access to product updates and support forum valid for a 1 year. After this period you are free to decide to prolong membership for the same price.

      Best regards!
      Zlatko

    1. Zlatko

      Hello Mark,
      thanks for asking. We have good experiences with the following plugins: Revolution Slider, WooCommerce plugins (both are implemented supported by our team), Wordfence, Yoast SEO, Sucuri, Schematic, etc.
      Hope it will help you.
      Best!
      Zlatko

    1. Zlatko

      Hello Jon,
      thanks for contacting us back.
      Please check out the documentation at: https://www.ait-themes.club/doc/paypal-subscriptions-plugin-theme-options/
      Hope it will help.
      Best!
      Zlatko

  4. Marieve

    Hi there, I bought a year membership a while ago (2/28/2017) and downloaded your amazing Langwitch template.. however my computer containing the file gave up on me and I now can’t retrieve my template… I was hoping you could send it back to me as I cannot afford to buy a new membership at the moment.. I don’t know if you can see that activity through my account history (account log in: marieve.lacelle@gmail.com), if I can send you a proof of purchase somehow to support my claim but if you could help me out on getting it back it would be greatly appreciated! thank you very much,

    1. Zlatko

      Hello Marieve,

      thanks for contacting us back. Based on download history you have get the Version 1.116. As our core business is to keep each of our products up-to-date we do not keep older version due to their malfunction or bugs (3-4 times in a year WordPress COMS and the other plugins are updated by 3rd party developers). The current supported version available for the market is: Langwitch v1.137 and therefore we are very sorry, we are not able manage your request.

      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Richard,
      thanks for asking. Yes, you can re-use any of our products for unlimited domains, web projects, etc. No problem, for detailed info please check out Terms of Use: https://www.ait-themes.club/terms-of-use/
      Best!
      Zlatko

  5. Hope

    I bought the MultiAutorBlog theme. I tried to install it, but it’s very complicated. What service do I have to buy to be the same? With the authors menu, registration, etc and the main page

    1. Zlatko

      Hi there,

      thanks for asking. In order to get the website configuration as you can see it in demo preview page you should perform some wordpress setting in the panel administration. Further information you can find in our documentation page (it is not enough just simply install the demo content) – you should set the menu, widgets, etc.: https://www.ait-themes.club/documentation/
      Secondly,
      we are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.

      Thanks for understanding.
      Best regards!
      Zlatko

  6. Tomas

    Hi guys! In the Solicitudo Theme, how do I disable the (next/previous) arrows shown at top of each side of image at the beginning of a single post? I want to be able not to show those arrows, when viewing a single post. thanjs!

    1. Zlatko

      Hello Tomas,

      thanks for asking. Please check out the following article in our knowledge base: https://www.ait-themes.club/knowledge-base/hide-parts-of-website-via-css/ as there is no created the default feature in the panel administration.

      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for interesting in Directory+ theme. Yes, our clients have option to edit posts. For detailed info how to create Items custom post types, please check out the documentation: https://www.ait-themes.club/doc/set-up-your-item-post-directory2/
      Hope it will help you.
      Best!
      Zlatko

  7. Krassimira

    Здравейте, интересува ме 50 долара ли е цената за инсталиране на темплейт. Също така предлагате ли услуги и за модификации евентуално ако има нужда. Мисля, че темплейт, който съм избрала има всичко, което ми трябва за начало, но може би за в бъдеще ще трябва да се добавят неща.

    1. Zlatko

      Здравейте Krassimira,
      thanks for interesting in directory products. Theme installation service include the following:
      -Installation of newest version WordPress CMS system
      -Installation of newest version of selected Ait WordPress Theme
      -Demo content import including placeholder images
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best regards!
      Zlatko

  8. Thomas

    Hi! I got a message saying ny membership is renewed. This is a mistake, and shouldn’t have happend. I’m sure I turner of autorenewal pretty much right away after purchase. Anyway I don’t want to continue the membership, and haven’t even used some of your products. Could you please cancel membership and return my money? Thanks

    Ref transaction ID 4s2gpf9j.

    Regards
    Thomas

    1. Zlatko

      Hello Thomas,
      thanks for contacting us back. The subscription has been deactivated and the payment refunded.
      Best regards!
      Zlatko

  9. ALI Djaffar

    hi please i would like to add language button at the top of my site how can i enable that with ait-theme.
    please send me video link how to add that button to switch between languages.

    1. Zlatko

      Hello again,
      please check out the previous answer or please have a look at video tutorial at: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/
      Best regards!
      Zlatko

    1. Zlatko

      Hello Rondomidia,
      thanks for interesting in our products. There is only one difference between both packages. Lifetime membership comes with an unlimited access to product updates while Full Membership offers product updates valid for a 1 year.
      Best regards!
      Zlatko

  10. Arsham

    Hello,

    I need a template for Yellow Pages/Directory listing with the following requirements:

    – It will be used globally for all kind of businesses. e.g different countries and cities. User be able to select a country and a specific city/town.

    – Multilingual website LTR & RTL. Should I buy RTL plugin separately?

    – Business categorizes: Should I set the categories for each country separately similar to:http://yellowpages.in/categories
    website?
    Is there any additional plugin needed to list down all the countries, I can see there is a drop down button on the top left to select country and city is it plugin or it comes with the template?

    Regards
    Arsham

    1. Zlatko

      Hello Arsham,
      thanks for contacting us with your requirements:
      – there is no limitation for creating directory listing portal for different countries, cities, etc…
      – we are very sorry, RTL design is not supported, further customization is needed. Please kindly also note that we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      – in fact it depends on you – each item can be assigned to different location and category as well: https://www.ait-themes.club/doc/assign-items-to-categories-and-locations/
      – search form comes built in with the theme, anyhow please consider Advanced Search plugin: https://www.ait-themes.club/wordpress-plugins/advanced-search/ as you might find it useful. The documentation page is available at: https://www.ait-themes.club/documentation/#advanced-search-plugin
      Hope ti will help you.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Ram,
      thanks for interesting in our products. We are sorry, we have no theme that would offer a searching option by date or price availability, anyhow here is the the list of themes that come with integrated a 3rd party developer’s booking plugin http://www.easyreservations.org :
      – https://www.ait-themes.club/wordpress-themes/hoteliour/
      – https://www.ait-themes.club/wordpress-themes/gourmet/
      – https://www.ait-themes.club/wordpress-themes/anchor/
      – https://www.ait-themes.club/wordpress-themes/coffeebar/
      – https://www.ait-themes.club/wordpress-themes/ristorante-2/
      – https://www.ait-themes.club/wordpress-themes/beachclub/
      – https://www.ait-themes.club/wordpress-themes/hair/

      Official plugin website: http://easyreservations.org/

      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hi there,
      thanks for asking. We are sorry, RTL design is not supported, we have no experiences.
      Thanks for understanding.
      Best regards!
      Zlatko

  11. ADEBAYO

    Please I bought the Directory theme for my online directory website but I am having some issues with it. How do I remove the map from the home page?

    1. Zlatko

      Hi there,
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

  12. chris

    hello, I have purchaced coffee theme a couple of years back. I recently upgraded to HTTPS and now 2 style sheets are not being loaded correctly.

    Please advise.

    1. Zlatko

      Hello Chris,

      thank you for contacting us back. Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Should you issue still persists, please contact us back.
      Kind regards!
      Zlatko

  13. Shahbaj

    I have purchased single theme from here. In that theme, There was free version of easy reservation plugin. Please tell me ow could I get the pro version?

    1. Zlatko

      Hey there,
      thanks for contacting us back. Premium version is available directly through the developer site at http://easyreservations.org/premium/
      Best regards!
      Zlatko

    1. Zlatko

      Hi there,
      thanks a lot for your compliments and for the request. We’ll definitely consider it and make decision based on the other client’s feedbacks too. Currently there are the other projects with the highest priority in our to-do list. Thanks for your understanding and patience.
      Best regards!
      Zlatko

  14. Steffens

    Hi, I bought a Full menbership on 2016 – I work on a website http://www.holidaybourgogne.com, that use the businessfinder+, for any raison, It don’t work, may be, it to old for the new wordpress version? Any way, I’im intressed to buy the lifetime user. As an old custumer, and because it’s not a business web site (and I’m a jobless user) It will be king of you, if could make a special price? Thanks a lot.
    Best regard.

    1. Zlatko

      Hello Steffens,
      thanks a lot for contacting us back. Indeed, you are using the premium theme version v2.18 from 2017-11-04. The current supported one available for the market is: Business Finder+ v2.47 from 2018-12-20 and that’s why you have encountered some issues with the template. Once you are intended to get unlimited access to all updates and products you should consider Lifetime membership package offer at: https://www.ait-themes.club/pricing-sign-up/ . We are sorry, we have no other special bonuses to the current special offer plan.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Shannon,
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

  15. Dave

    After updating to WordPress 5 on Lawyer theme 1.30 my plugin Events Calendar is broken when I try to access it through the /events URL.

    I get the following errors:

    Warning: Invalid argument supplied for foreach() in /home/htdocs/wwwIRONNET/wp-content/themes/lawyer/AIT/Framework/WpLatte/WpLatte.php on line 177

    Warning: Attempt to assign property of non-object in /home/htdocs/wwwIRONNET/wp-content/themes/lawyer/page.php on line 9

    Fatal error: Call to a member function options() on array in /home/htdocs/wwwIRONNET/wp-content/themes/lawyer/ait-cache/_wplatte/_Templates.page.php-be59e1c8a9283d4e729a6464efb76323.php on line 70

    1. Zlatko

      Hello Dave,

      thanks for contacting us back. Please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/ once you are logged into your account https://system.ait-themes.club/support/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thank you for understanding.
      Best regards!
      Zlatko

  16. olpo

    Hi,

    I have a question about Directory+.
    I tried the demo and i’m wondering that blog posts are not includes in the search results.
    I there an option to get blog post AND listings in the serach results?

    Best Regards
    Olpo

    1. Zlatko

      Hello Olpo,
      thanks for asking. We are sorry there is no option for searching for blog posts. Only Items custom post types can be found by search form element.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Daniel,
      thanks for your interesting in our products. We are sorry, we have no voucher for Lifetime membership package, the system allows purchase the product for a special price $149,- excl. VAT if applicable.
      Thank you for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Sebastian,
      thanks for contacting us back. First of all you should install and activate the plugin Quick Comments: https://www.ait-themes.club/wordpress-plugins/quick-comments/
      Consequently you should follow these instructions: https://www.ait-themes.club/documentation/#quick-comments-plugin
      Best!
      Zlatko

  17. PippoMao

    Hi, I bought the DirectoryPlus theme long ago. It is not updated! It is not responsive for mobile devices. The user who goes to my site can not register. Before my site these problems did not have them. It has them since the last directory update plus. How should I do? Do you have a more recent update for my theme?

    1. Zlatko

      Hello,
      thanks for asking.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Kind regards!
      Zlatko

  18. Stephen

    We purchased the Doctor theme from themeforest a few years back. It looks as though you have pulled the theme from Themeforest since then. Can we still download updates from your site?

    1. Zlatko

      Hello Stephen,

      thank you for your message and question:

      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages or products in our club -> it’s possible when you are logged in our system (GDPR requirements are introduced too).
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme or plugin for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress CMS and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership (in case when you decide for Full Membership)
      – after the period of 12 months you can still continue using our products – no restrictions, once you are intended to get an access to further product updates, you should consider renew or prolong your membership after 1 year for the same price.

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Rawhi,
      thanks for interesting in our products. We are sorry, AIT Languages plugin that extends our multilingual and translated themes doesn’t support Arabic language. RTL design is not implemented.
      Kind regards!
      Zlatko

  19. Dave

    I currently use your Directory theme and am wondering if it has the capability of sending email newsletters to the email addresses associated with all listings?

    1. Zlatko

      Hello Dave,
      thanks for asking. “Quick comment” plugin has an option for add mailchimp in site or the module “Subscribe Form” for the newsletter – where you should enter the Mailchimp API key and listID: https://mailchimp.com/help/find-your-list-id/ or https://mailchimp.com/help/about-api-keys/. In the first case please make sure you have updated QuickComments plugin to latest version. Mailchimp option appears right in plugin options on own tab with Mailchimp title. All of that information is available in plugin documentation page: https://www.ait-themes.club/?p=71083
      Kind regards!
      Zlatko

  20. Tadas

    Hello, I have updated theme and it’s plugins, now my businessfinder+ theme not showing google maps, also most of the icons, used in design are not showed too. Please help me.

    1. Zlatko

      Hi there,
      thanks for contacting us back. Please try to update your website with the latest version released today. Should you issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Daniel,
      thanks for interesting in our products. We are sorry, we have no other discounts nor bonuses on Lifetime membership except the one that you can find at: https://www.ait-themes.club/pricing-sign-up/
      Thanks for understanding.
      Best regards!
      Zlatko

  21. Karamscho19395

    Sehr geehrte Damen und Herren,
    ich trete hiermit fristgemäß von unserem Vertrag zurück und möchte Sie bitten, mir den Kaufpreis innerhalb von 7 Tagen zu erstatten. Leider habe ich erst jetzt bemerkt, dass es sich bei der Lizenz um ein Laufzeitmodell handelt. Es gibt auf ihrer Site kein Impressum und keine Kontaktmöglichkeit bis auf diese. Sogar Support muss bezahlt werden.

    Mit freundlichen Grüßen
    Andreas Steffen

    1. Zlatko

      Hi there,
      thanks for contacting us back. Please provide us of your user name registered in our system which allow us to trace up your account.
      Secondly, support forum is officially available at: https://system.ait-themes.club/support/.
      Thank you for understanding.
      Best!
      Zlatko

  22. Michel

    Hello. I’m a fullmember. I’ve installed Langwitch theme and child. It’s supposed there’s an option at dashboard to add languages [Theme admin / languages] but this option doesn’t appear.
    I only have [Theme admin / default layout / Import export / AIT sysinfo / AIT updater].
    So, how can I add languages to get a multingual site.
    Thank you.

    1. Zlatko

      Hello Michel,
      thanks a lot for purchasing our products. You should install AIT Languages plugin that extends theme functionality: https://www.ait-themes.club/multilingual-support/. The documentation that describes how to work with is available at: https://www.ait-themes.club/documentation/#multilingual-options
      Best regards!
      Zlatko

    1. Zlatko

      Hello Guillermo,
      thanks for getting back on this. Feel free to find the answer posted on 2019-01-03 at: https://www.ait-themes.club/preguntas-preventa/comment-page-1/#comment-20471
      Best regards!
      Zlatko

    1. Zlatko

      Hello Janson,
      thanks for asking. We are sorry, Full Membership includes only all of our wordpress products – themes, plugins and assets with access to support forum and their updates valid for a 1 year.
      Best regards!
      Zlatko

  23. Charles

    Good morning,

    I’m interested by the Directory+ plugin. However, I’m wondering if it’s possible for me to edit the header to get rid of :

    1) The website “byline”, or slogan
    2) The search form (or to make it appear on a specific page but not everywhere)

    Thanks a lot!
    Charles

    1. Zlatko

      Hello Charles,

      thanks for interesting in our products. Yes, you can manage header according your needs. For detailed info please check out also the documentation page: https://www.ait-themes.club/documentation/

      Best regards!
      Zlatko

  24. Karim

    I have bought already the Full membership 2 years ago.
    I would like to go for this offer at $149 for the lifetime.
    When I try to upgrade it asks me for the payment of $149. How can I pay the difference between my actual and the 149 so I am upgraded. Basically to pay the $50 difference to be upgraded.

    Rgds,

    Karim

    1. Zlatko

      Hello Karim,
      thank you for contacting us back. The system doesn’t offer the option to upgrade by paying the difference between the prices. The current special price for Lifetime membership includes all discounts we have considered before.
      Thanks for understanding.
      Best regards!
      Zlatko

  25. Manos Papyrakis

    Hi team,

    I would like to have the same header layout and the same mouse pointer (cursor) of whitetailgin.com

    They are using a theme of you guys, the impression theme.

    Could I do this with you?

    1. Zlatko

      Hello Manos,

      thanks for asking. We are sorry, the site has not been made by using Impression theme. Please contact directly the following company/agency: weareimpression.co.uk

      Best!
      Zlatko

  26. Lukáš

    Zdravím , hľadám zaujímavú SK wordpress tému pre eshop s bytovými dekoráciami. Ponúkate aj samostatné preložené SK témy?

    Ďakujem 0944414729

    1. Zlatko

      Dobrý deň,
      ďakujeme za Váš záujem o naše témy. Na následujúcej stránka nájdete zoznam všetkých šablon: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes#woocommerce, ktoré su plne kompatibilné s WooCommerce pluginom (pre on-line predaj). Tieto témy je možné rozšíriť pluginom AIT Languages, vďaka ktorému je možné nastaviť slovenskú lokalizáciu, a to bez nutnosti prekladania .pot súborov: https://www.ait-themes.club/multilingual-support/
      S pozdravom,
      Zlatko

  27. Christian

    Question to multilingual multiauthor theme
    On your demo, post content published in English by author (Jenny) is only available in that language,

    Anyway to Give author option of translating content and by defect publishing across other languages in the language chosen by author if not translated

    Ex. Jenny publishes in English, there are 28 language versions, she doesnt want to translate, post is replicated in English to other languages

    1. Zlatko

      Hello Christian,
      thanks for your question. We are sorry, there is no automatically translation of the content by default. User should translate the posts into each of desired languages by creating new ones. For detailed info please follow the instructions at: https://www.ait-themes.club/documentation/#multilingual-options
      Best regards!
      Zlatko

    1. Zlatko

      Hey there,
      thanks for asking. Full Membership includes:
      – 1 year access to all of our products and their updates
      – 1 year access to support forum
      After 1 year you are free to decide to prolong your membership for the same price at any time. Event not you can still continue using our products, no problem.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Adrian,
      how we could help you?
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9
      Hope it will help you.

      Kind regards!
      Zlatko

  28. michael

    hi there. I am using the business directory theme ( v 1.39 ) and the home page map is displaying This page can’t load Google Maps correctly. I know this is because google is now charging for this service, which is fine, but could you tell me whereabouts i can add the new google api key please as i cannot find where it goes. thanks

    1. Zlatko

      Hello Michael,
      thank you for asking.
      Please follow the instructions posted in the following article: https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/
      Hope it will help you.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Valerio,
      thanks for asking. Yes, both Directory+ and City Guide themes are included in Lifetime membership package as well as the rest of all our themes, plugins and assets.
      Best regards!
      Zlatko

  29. Geoz

    Hi There
    First off all let me give a thumb up to the business finder theme, is a great theme. My question is can have a third party plugin install, and if i should purchase this theme will i have 24/7 support from business finder team. Because i really want to work with this theme and Business finder team to achieves great together.
    thank you George

    1. Zlatko

      Hello George,
      thank you for interesting in Business Finder+ theme:

      – as our products are based on our framework I and II they are not compatible with the most a 3rd party wordpress developers plugins.
      Anyhow, themes and plugins are kept always compatible with the latest versions of WordPress, PHP, Revolution Slider, WooCommerce plugins, .. Based on feedbacks we have received from our clients and thanks to our experiences the following plugins works with the theme: Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Secondly,
      premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue, is provided from Monday to Friday from 8am to 5pm Central European Time. We don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/

      Thanks for understanding.
      Kind regards!
      Zlatko

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