Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7145)

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hello Osman,
      thanks a lot for interesting in our products.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. We are very sorry, RTL design is not provided. We have no experiences.
      Thanks for understanding.
      Sincerely!
      Zlatko

  1. Ian

    Hello
    I came across the business finder theme i noticed in the theme details “High Resolution NO”. I wanted to find out what this means?
    Thanks

  2. Sese

    Hello guys

    I was thinking to buy your Directory+ theme + module, but first I have some questions:

    1. It is possible to insert on each user profile question and answer ?

    2.Can I apply different commision to users ?

    3.It is GDPR ready ?

    4.It is compativle with BBpress Forum ?

    5.In the feature will be an android app based on this theme ?

    6. Fake booking can be prevented ?

    Many thanks for now.

    Cosmin

    1. Zlatko

      Hello,
      thanks for interesting in Directory+ theme:
      1. You can manage it, as Item custom post type uses wysiwyg editor. There is also an option to extend item custom post type with Item extension plugin: https://www.ait-themes.club/wordpress-plugins/item-extension/. For detailed info please have a look at: https://www.ait-themes.club/documentation/#item-extension-plugin
      2. Yes. Different user’s packages can be created: After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      3. Yes, theme is extendable with the following plugins:
      https://www.ait-themes.club/wordpress-plugins/ait-subscribe-form
      https://www.ait-themes.club/wordpress-plugins/infobar/
      https://www.ait-themes.club/wordpress-plugins/ait-comments-extension/
      4. We are sorry, theme is not compatible with BBpress plugin.
      5. Unfortunately we have no plan to create mobile applications based on our themes
      6. Theme doesn’t use booking functionality.
      Hope it will help.
      Kind regards!
      Zlatko

  3. segoviajaime

    Hello,

    I need please answer me about my case ID: 49077 segoviajaime

    I have 8 days and nothing is resolved.

    Zlatko only made me lose time and when I write he takes a lot.

    Who can see my case

  4. Sebastian

    I am currently running ait language 3.0.24 for german/english pages. We have pages with the same name (hotels e.g.) and we cant change the permalinks to be the same: /hotels/ and /en/hotels/ . The english version is always /en/hotels-2/ . Any solution to this?

    1. Zlatko

      Hello Sebastian,
      thanks for asking. The current supported plugin version os v3.0.27. You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Sincerely!
      Zlatko

    1. Zlatko

      Hello Alishia,
      thanks for asking. Unfortunately we do not perform the testing on compatibility with a 3rd party developers plugins. Anyhow, full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, etc.
      Best!
      Zlatko

  5. admin@binweb.net

    I have a new subscription for Lifetime the last past two days.
    I need to use my subscription but not can because the subscription not available on my account

    1. Zlatko

      Hello,
      thanks for interesting in our products. We have no theme that would be focused on creating school website, anyhow there are many of useful features that might be interesting for you. Could you explain which functionalities do you demand?
      Thanks in advance.
      Kind regards!
      Zlatko

  6. travel2guadeloupe

    Hello, I have received your invoice from paypal for the lifetime membership and I have fully paid the amount required. When will I be receiving the themes or licence key. Thanks for your help. Yoann Otayek user name : travel2guadeloupe

  7. Stefan Stieranka

    Hi,
    I bought a 2 month ago Full Membership for $118.8. It include 12 months updates.

    Now is price for LIFETIME MEMBERSHIP only $199. Is possible buy for better price? I would pay the price difference – because I bought only two months ago…

    Steve

    1. Zlatko

      Hello Steve,
      thanks for asking. We are sorry, there is no option for upgrade or to pay the difference between the prices.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for interesting in our products. Full Membership comes with an access to product updates and support forum valid for a 1 year.After this period you can prolong your membership for the same price.
      Best!
      Zlatko

    1. Zlatko

      Hello Steven,
      thanks for asking. We are sorry, it is not possible. You can get lifetime membership only for full price with unlimited access to our product updates and support forum too.
      Best!
      Zlatko

        1. Zlatko

          Hello,
          thanks for getting back on this. We are sorry for that, please kindly also note that this is limited time valid special offer from the end of previous week.
          Thanks for understanding.
          Kind regards!
          Zlatko

  8. Maria

    Hello, Im wondering wether your template called Widescreen is also multilingual or not. As far as I understood they all have this functionality, but I cant find it in the live demo. I need to build up an online portfolio in three languages for a german painter based in Mallorca. Honestly, my knowledge about code is pretty basic, so it would be helpful something very intuitive. Do you have any recommendation? Thanks in advance. Regards, María

    1. Zlatko

      Hello María,
      thanks for interesting in our product/s.
      In fact the theme is extendable with AIT Languages plugin: https://www.ait-themes.club/multilingual-support/ that supports 27 languages: https://www.ait-themes.club/multilingual-support/#languages
      In order to set up your website as a multilingual you should follow few easy steps in panel admin according the documentation without performing the translations of .pot files and coding. Everything is very simple all you should do is insert your content in the desired languages manually: https://www.ait-themes.club/documentation/#multilingual-options
      Best regards!
      Zlatko

    1. Zlatko

      Hello Henry,
      thanks for your request. It takes some time as not the whole procedure is done automatically due to 3rd party reasons. Thanks for your patience.
      Kind regards!
      Zlatko

        1. Zlatko

          Hello Henry,
          thanks for your message. We do not keep in any way our clients payments data.
          The Bank has changed their rules and forbids us to process payments for more than 12 months. That’s why we offer Lifetime membership with request for payment managed manually via paypal. It is a standard way. Thanks for understanding and your patience.
          Kind regards!
          Zlatko

  9. Alicja

    Hello
    I have been browsing your site and was intersted by your summer sale that unfortunately ends in few hours.
    I can’t decide to buy any of your packages because I couldn’t understand wou really things work.
    Some only of these things are:
    1- who are the custom post type are for ? are they for the site owner only or can the providers use them to for example ad their job offers , or their services etc or they will only see these that the owner has added showing on their listings ?
    If they can, then is there any documentation to show how providers will be able to use these custom post types will adding their items ?
    2 – can providers add videos to there offers ?
    In your documentation I couldn’t see how.

    I hope I can have an answer so I can take advantage of your nice summer sell offer.

    Thank you
    Alicja

    1. Zlatko

      Hello Alicja,
      thanks for interesting in our products. Special offer has been prolonged due to requests by clients.
      1- Please have a look at the following instructions and articles as you might find useful:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/
      2-only embed video links can be attached in the editor (wysiwyg) in Item custom post types.
      Hope it will help.
      Best!
      Zlatko

  10. Aric

    Hi. I filled out the Lifetime Membership form yesterday and have received no response and no theme access. Can you please confirm whether you received it?

    1. Zlatko

      Hello Aric,
      thanks for asking. Your request has been already managed. You should have a lifetime access to all of our products already.
      Best!
      Zlatko

  11. Joe

    Hello, how are you? I have a query:
    How long is the license for the ‘Directory+’?
    If I purchase the $19 version, will I get a lifetime license for this specific WordPress Theme?

    By the way, I’m talking about this one:
    https://www.ait-themes.club/wordpress-themes/directory2/

    Thank you,

    Joe

    1. Zlatko

      Hello Joe,
      thanks for asking.
      We are sorry, Lifetime access to our products is offer by Lifetime Membership package only. After purchase single product you’ll get an access to updates valid for a 1 year. After this period you are free to decide to prolong your membership for the same price.
      Kind regards!
      Zlatko

  12. marbes

    Dobrý den,
    měl jsem u vás koupené full členství a to mi vypršelo. Chtěl jsem koupit lifetime členství za 199 USD, ale ačkoliv mi po vyplnění nicku a paypal emailu blikne, že formulář byl odeslán, nic se neděje. Bohužel netuším kde je chyba…
    Přeji hezký den
    Martin Bestajovský

    1. Zlatko

      Dobry den,
      dakujeme za Vas zaujem o nase produkty. Nakolko je cast procedury o zakupenie LifeTime členstva riadena manuálne, chvílku to trvá a preto ďakujeme vopred za Vaše pochopenie a trpezlivosť.
      Pekný deň,
      Zlatko

  13. Remco

    Dear Sir / Madam,

    I just bought a lot of plugins at your website.
    When I was allmost finished I found out that I could get all themes and plugins for $80.

    But now I bought this whole list also:
    #18102494 2018-08-16 Plugin – Comments Extension – 2018-08-16 / 2019-08-16 $9 $0 View
    #18102495 2018-08-16 Plugin – Advanced Search – 2018-08-16 / 2019-08-16 $9 $0 View
    #18102496 2018-08-16 Plugin – Advanced Filters – 2018-08-16 / 2019-08-16 $9 $0 View
    #18102497 2018-08-16 Plugin – Item Reviews – 2018-08-16 / 2019-08-16 $9 $0 View
    #18102498 2018-08-16 Plugin – CSV Import / Export – 2018-08-16 / 2019-08-16 $9 $0 View

    Could you guys refund these 5 plugins I already bought?
    I also bought the foodguide theme 3 days ago on Theme Forest. Is there any chance we can do something with that also?

    Hope to hear from you soon.

    Yours sincerely,

    Remco
    VDS Graphics

    1. Zlatko

      Hello,
      thanks for your message.
      Regarding plugins – please provide us of your user name so we can trace up your account and refund you.
      Once you have purchased the product by mistake some days/weeks ago via themeforest (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: http://goo.gl/6J8KSP
      Please do not forget to mention also the reason of your refund request.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  14. nacom

    Hi. I filled out the Lifetime Membership form yesterday and have received no response and no theme access. Can you please confirm whether you received it?

    1. Zlatko

      Hi there,
      thanks for interesting in our products. As the part of the whole procedure is managed manually it takes some time. Thanks for understanding. You’ll be contacted back soon.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

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Pre-sale Questions