Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7349)

  1. Yann

    Hello, i bought the directory+ theme 4 days ago from themeforest, im trying to use it on localhost before sending it online but it des not import pictures, what could be the problem

    1. Zlatko

      Hello,
      thanks for purchasing one of our products.
      Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  2. John

    I have a client who uses your “Universal Business” WordPress template. It appears this is NOT a mobile-friendly responsive template. Why is that?
    Thanks,
    John

    1. Zlatko

      Hello John,
      thanks for asking. As you can see on the theme page presentation it uses Fixed layout: https://www.ait-themes.club/wordpress-themes/universal-business/ and the theme has been created and released for the market more than 6 years ago when there were only few models of smartphones on the market.
      A few year later we have start creating all of our newest templates with responsive design explicitly: https://www.ait-themes.club/wordpress-themes/#responsive
      Thanks for understanding.
      Kind regards!
      Zlatko

  3. srdjavukosavljevic

    We have purchased and installed the Directory 2 theme for a Business Improvement Area in Toronto with 200+ stores. How can we configure it so that individual store owners can maintain their own Items, add images to the gallery etc?
    Thanks

    1. Zlatko

      Hi there,
      thanks for purchasing directory product/s.
      Please have a look at the following instructions and articles as you might find them useful:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them na access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: https://www.ait-themes.club/wordpress-plugins/claim-listing/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Hope it will help you.
      Kind regards!
      Zlatko

  4. jose

    Hello, I bought a theme from you in 2016 – Hoteliour – and since then I’ve been using it.
    I am adding now a new piece of code (mini-booking engine) to the website in a widget area but I’m facing conflict problem with jQuery and some css.
    I need support from your theme developers.

    I’m looking forward for your help.

    José

    1. Zlatko

      Hello Jose,
      thanks for your message.
      Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  5. Andrew

    I had a quick question. I use the Directory+ theme I purchased a while back on Themeforest. I was going to try and switch and try the business finder or Food one. I really like the food design for web app version. But one thing I noticed the “near me” or geo location wasn’t visible like it is on the Directory+ I do like that feature as well. Is it an option? I didn’t see it in the preview. Thanks!

    1. Zlatko

      Hi Andrew,

      thanks for asking and interesting in our products. I apologize for delayed answer. Yes, each of our directory theme uses geolocation feature in Header Map element: https://www.ait-themes.club/doc/header-map-element/

      Best!
      AIT

    1. Zlatko

      Hello Yan,
      thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thansk for understanding.
      Kind regards!
      Zlatko

  6. Rajat Yadav

    While logging in from Frontend.. many times it says blocked.
    Please let me know why this thing is happening.
    In City Guide Theme

    1. Zlatko

      Hello Rajat,
      thanks for your message.
      Please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind!
      Zlatko

  7. Don

    Hi,
    I am attempting to renew my subscription. The message that has repeatedly appeared is that the purchase was declined. The credit card company says there was not a purchase attempt made and that nothing has been declined. What is the problem?

    Don

    1. Zlatko

      Hello Don,
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards
      Once your issue with credit card still persists, we can manage an exclusion for you.
      I will provide our colleague of your user account registered in our system: https://system.ait-themes.club/admin/customers/detail/21667. Consequently our account manager will manage the payment manually in order to get request to purchase chosen package from PayPal.

      Thanks for understanding.
      Best!
      Zlatko

  8. Don

    I have been purchasing AIT products since 2014. Attempting to pay for a subscription renewal now. Transaction is not reaching my credit card company but a message repeatedly appears saying it was declined. There is no easy way to get information from AIT. It seems as though you do not want the sale?

    1. Zlatko

      Hi there,
      thanks for your message. I hope you have found already useful the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-68/#comment-18338
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hello,
      thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Phil,
      thanks for asking. Indeed, after one year you are free to decide to prolong your membership for the same price or you can renew subscription at any time for the price you purchase the product.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Louanna,
      thanks for interesting in our products.
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best regards!
      Zlatko

  9. sayana.ch

    Buongiorno,

    purtroppo mi risultano non esserci temi semplici front end editor, nonostante siano moderni, non posso dunque usare i vostri temi per i miei clienti. Chiedo gentilmente un rimborso totale e mi scuso per l’inconveniente. In ogni caso vi terrò presente per il futuro e mi complimento per il vostro lavoro innovativo.

    Ringraziando porgo cordiali saluti,

    Sara Casella

  10. Dirk

    Hi there,
    Yesterday i purchased foodguide on themeforest. I need the PayPal payment plugin but i noticed that i cannot pay trough PayPal, and i’m not using any credit card… is there a possibility to buy this plugin trough PayPal ?

    1. Zlatko

      Hi Dirk,
      thanks for interesting in PayPal payment plugin: we can manage an exclusion for you.
      You should provide us of your email or user name registered in our system. Consequently our account manager will manage manually in order to get request to purchase chosen package from PayPal.

      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Osman,
      thanks for asking. Each of our products comes with an access to updates and support forum valid for a 1 year, after this period you have an option to prolong or renew subscription for the same price: https://www.ait-themes.club/full-membership/
      Have a nice day!
      Zlatko

  11. Sean

    Food Guide.. https://preview.ait-themes.club/theme/foodguide can it be used for another industry or a directory .. instead of food? meaning are the icons easy to switch out?

    1. Zlatko

      Hello Sean,
      thanks for asking. Yes, you can use Food Guide theme for any kind of business. Please have a look also at the showcase gallery as you might find there some interesting ideas: https://www.ait-themes.club/showcase/
      Best!
      Zlatko

  12. enrico

    Hello,
    I’d like to buy the membership to get access to all theme but I’d like to know if the import plugin works with all your themes and if I can manage other fields in csv. For example, I’d like to use event guide theme and import with csv file a list of event(I read this documentation https://www.ait-themes.club/doc/how-to-import-csv-file/ but I don’t understand if I can import other fields, eg. start date, end date, meta tag title or meta tag description….)
    Thank you and best regards.

    1. Zlatko

      Hello Enrico,

      thanks for asking. We are sorry, CSV Import Export plugin works only with fields of item custom post type by default. You should customize the plugin if you are intended to import events fields etc.

      Best regards!
      Zlatko

    1. Zlatko

      Hello Kriss,
      thanks for asking. Yes, here is the list of all compatible plugins with Food Guide theme: https://www.ait-themes.club/wordpress-plugins/#foodguide
      Best!
      Zlatko

  13. Krunoslav

    Dear
    I bought Directory+ theme long time before just to see in details what is possible and what not with theme.
    Now i know what i want and need additional programming.

    Could i order that from your company, simple because you know how it is made.

    My idea is to list music festivals on GEO IP map, than to list other business near that festivals. So tourist can search what is near more for entertainment.
    I want to sell services from that listed business. But need some limitation options.

    1. I need to buy several additional modules from AIT Themes. When i buy one year licence are they included in it, on web site is now special offer?
    Events pro plugin
    Item extension
    Item reviews
    Stripe
    Special offer
    Get Directions

    2. I want to sell tickets of events

    3. To sell services of listed business
    – but services need to have some advanced options and limitation
    – for example, tourist drive to lake can take only 4 persons per car, and drive only two times per day. So limitation is that only 8 seats can be sold per day for that service.
    – business owners need to have option to list business and services what they provide – after admin approval – service is live and all need to be automated

    3. Events need to be listed by date, and after is past to move to archive

    So let’s do business

    Kind regards
    Krunoslav Grgic
    +385 91 3336006
    kruno@krunoslavgrgic.com

    1. Zlatko

      Hello Krunoslav,

      thanks for interesting in our products.
      First of all i would like inform you that we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”

      1) Yes, all mentioned plugins are included in Full Membership package. And after purchase you have an access to product updates and support forum valid for a 1 year.
      2) You can sell them by using Events Pro plugin that can be linked with a 3rd party ticket portal or if events are managed by admin you can link events pro posts with a woocommerce products: https://www.ait-themes.club/wordpress-plugins/events-pro/
      3) we are sorry, no booking reservation system is implemented with a theme.
      4) If you are intended to search for events you should use Event Guide theme instead of Directory+. Past events are moved to archive pages.

      Hope it will help.
      Kind regards!
      Zlatko

  14. fab

    hello
    I am checking the food guide template, but I am wondering if we can do geolocalisation ?
    is there any way to do a search or show quickly the restaurants / bars etc in function of the geolocalisation of user instead of category or specific localisation point ?

    thx !

    1. Zlatko

      Hi there,
      thanks for asking. Yeah, geolocation feature is available right out of box – you can enable/disable this function in Header Map element: https://www.ait-themes.club/doc/header-map-element/
      Best regards!
      Zlatko

  15. mario

    I am interested in the langwitch theme.

    Can I create a query page to access data in a MySQL database?

    In a nutshell, can I write HTML and PHP code in a page instead of dragging in pre-formatted options?

    1. Zlatko

      Hi there,

      Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Hope it will help.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Irwin,
      thanks for asking. We are sorry, we have no exact date as we are still looking for a solution, as you probably know that Bank has changed their rules and forbids us to process payments for more than 12 months.
      Thanks for your understanding and patience.
      Kind regards!
      Zlatko

  16. Mario

    I want to use langwitch theme. I need to be able to display the address and phone numbers of my province’s fire departments (170 in total). Is there a way to do this with an element with the use of a database like MySQL for example? I am reading stuff in the Documentation that makes me believe it is possible but I find it a little confusing. If it is possible, can you give me an example so I can see if this is what I am looking for? I want to use langwitch because my site needs to be in English and French.

  17. Dionycleber

    Ola!
    gostaria de assinar mais tenho receio, gostaria de saber se vou perder todo o conteudo que ja estar configurado….como seria o procedimento para abilitar todos os recursos do directory plus

    1. Zlatko

      Hi there,
      thanks for asking. Once you install the new theme and install the demo content, the content will be lost. Please consider using Child theme according the instructions posted at: https://www.ait-themes.club/doc/how-to-use-child-theme/
      Best!
      Zlatko

    1. Zlatko

      Hello Kari,
      thanks for asking.
      Once you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/directory-wordpress-themes-club/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/

      Thanks for your understanding.
      Have a great day!
      Zlatko

    1. Zlatko

      Hi Armando,
      thanks for asking. We are sorry, we do not perform the testing on compatibility with WordPress API standards. Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hi there,
      once you are interesting to upgrade your subscription into Full Membership you should proceed it when you are logged into your account: My Account -> Subscription… There is no problem, you can do it within 30 days by paying the difference between the prices.
      Best!
      Zlatko

  18. Alex

    Здравствуйте! Скажите, а имеется ли возможность для обсуждения покупки и дальнейшей поддержки темы и плагинов с кем-то из менеджеров на русском языке?

    1. Zlatko

      Zdravstvujte Alex,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Best!
      Zlatko

      P.S. Вы также можете отправить Ваш вопрос даже на русском языке 😉

  19. ale

    Hola a ver tengo un problema . compre un tema con ustedes y ahora me dicen que dura 1 año? y que debo pagar 39 euros por año para renovar? que es esto?

    1. Zlatko

      Hi there,
      thanks for your message. Could you please provide us of detailed info like user name which allow us to trace up your account?
      Anyhow, each product we offer via ait-themes.club comes with an access to updates and support forum valid for a 1 year. But you can use can re-use any of our theme, plugin for unlimited domains, web projects for as long as you need etc. No problem.
      Best!
      Zlatko

  20. fabien

    hello
    I am trying to make sense to the search bar using the foodguide theme.
    How location search can work with geolocalisation ?
    If I wl understood, location are taxonomy. there is no adress here. then, why do we have a radius for a geolocalisation which does not exist for taxonomy ?
    or maybe there is some module that we are missing (theme bought through themeforest) ? thx for your answer.

    1. Zlatko

      Hello Fabien,
      thanks for your message.
      Each Item must have its location (longitude, attitude or the address), geolocation can be enabled/disabled in header map, for detailed info please have a look at the documentation: https://www.ait-themes.club/documentation/
      If it doesn’t help, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

  21. Sam

    Hello,

    I have one query regarding the premium package. So is it totally free right? I can use the theme for any number of times for my end users right?

    1. Zlatko

      Hi there,
      thanks for asking. Once you are intended to have an access to updates to all Premium themes you should consider purchase Full Membership package that comes with the following benefits: https://www.ait-themes.club/full-membership/
      Consequently you can re-use any of our products for unlimited web projects, domains, etc. No problem.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Mario,
      thanks for asking. Once you are intended to ask for refund, please confirm by replying on this comment. No problem. Secondly, you should provide us of your user name in our system or send the request once you are logged into your account.
      Best!
      Zlatko

  22. Mike Maniurski

    I wonder if you have an admin demo so, I can play with it and see what I can do as to categories and tags for auction network directory website I want to get launched. Looking at your Business + template.

    1. Zlatko

      Hello Mike,
      thanks for contacting us.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

  23. Deep

    Hi,
    I would like to change “Add New Item” to “Add Business” in USER DASHBOARD.
    We look forward for your reply soon.
    Please do the needful.

    1. Zlatko

      Hell Deep,

      thanks for asking. Please follow the instructions posted at: https://www.ait-themes.club/knowledge-base/how-to-change-fixed-words-in-theme/

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hi there,
      thanks for asking. Today a special offer to get free theme has finished and that’s why there is no such an option available for the moment.
      Anyhow, Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

  24. Mark

    A Long time ago bought directory and directory business on themeforest.

    Only now am using… and need support for them… i haven’t used any support at all up to this time.

    Do I get a chance to to have the support period reset so that i can get moving?

    1. Zlatko

      Hello Mark,
      thanks for your message. I am sorry, we don’t have such an option or products in our system. It is not possible.
      Anyhow, I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Thanks for understanding.
      Kind regards!
      Zlatko

  25. Stefan

    Hi, when I buy Full Membership on ait-themes.club for one year and create 1 website, will this site work fine after one year? (of course, without updating themes).

    1. Zlatko

      Hello Stefan,
      thanks for asking. Yes, you can continue using our products even you have not prolonged or not renewed your subscriptions. Moreover you can re-use any of our theme or plugin for unlimited we projects or domains, etc. No restrictions.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Jonas,

      thanks for interesting in our product/s.
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.

      Kind regards!
      Zlatko

  26. Augustin

    Hi, I bought on evento a theme without plugin. Im really upset…and i can’t use this. I have not understant. I see that you will issue a refond. How can I proceed?

    Thanx

    1. Zlatko

      Hello Augustin

      many thanks for purchasing one of our products. If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: http://goo.gl/6J8KSP
      Please do not forget to mention also the reason of your refund request.
      Thanks for understanding.

      Kind regards!
      Zlatko

  27. Abdullah

    Quick pre purchase question: Do these themes- “Directory WordPress Theme & City Guide – Listing Directory WordPress Theme” support RTL i.e right to left language pattern? (Eg; Arabic language)
    it’s a bit urgent.PLease reply fast.

    1. Zlatko

      Hello Abdullah,

      thanks for asking and interesting in our products. We are sorry, we have no theme that would support RTL design, we have ni experiences. Thanks for your understanding and patience.

      Kind regards!
      Zlatko

  28. MEHUL

    Is business finder+ theme suitable or allow WordPress plugins like yoast SEO, WP migration, fox orbit, updraft plus etc. Please tell us

    1. Zlatko

      Hi there,
      thanks for asking. The theme is compatible with SEO Yoast plugin, the of posted above we didn’t test, therefore i am not able to ensure you whether they are compatible.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Milene,

      thanks for asking. Yeah, all prices are in USD excluded VAT if applicable.
      We offer the following services: https://www.ait-themes.club/services/

      Kind regards!
      Zlatko

  29. Oppel

    Hallo,
    mir ist es wichtig das beim Verzeichnis die Möglichkeit besteht die Suche selber zu definieren und nach meinen Vorstellung an zu passen.
    Gruß
    Heinz

    1. Zlatko

      Hello Heinz,
      thanks for your message. For detailed info how to set up search element please visit: https://www.ait-themes.club/doc/search-form-element-directory2/
      Should you be interesting in the more functionality, please consider Advanced search plugin: https://www.ait-themes.club/wordpress-plugins/advanced-search/
      The documentation is available at: https://www.ait-themes.club/documentation/#advanced-search-plugin
      Hope it will help.
      Best regards!
      Zlatko

  30. Roman

    Good afternoon,
    I am interesting to buy a full membership, I have seen few weeks ago hudge discount for membership… some about 80$ for full membership. Is it possibe to apply this kinde of discount in my case?
    thank you

    1. Zlatko

      Hello Roman,
      thanks for interesting in our products. A special price offer has finished, but you can have an access to all of our products (except the services) for a $99,- excl. VAT if applicable: https://www.ait-themes.club/pricing-sign-up/ and currentlywe have no plan when should be the lower price introduced again.
      Thanks for understanding.
      Kind regards!
      Zlatko

  31. Tomasz

    Hello,

    I have a question about Theme called Doctor+

    How to change width of new upload logo i this theme.
    Where to find this attribute i CSS.

    Thanks

    1. Zlatko

      Hi,
      Thanks for your question.
      You should put your own css code to custom css area in theme options.
      Next code could help you.
      .site-logo img {

      width: 133px;

      }
      Thanks
      Kind Regards!
      Zlatko

    1. Zlatko

      Hello Heinz,
      thanks for your questions and for interesting in our products. You’ll receive the answer asap.
      Kind regards!
      Zlatko

  32. oneiros28

    hello, I bought last year theme DirectoryPlus and after doing an update today, I no longer have active translations. I translated everything with Poedit. I saw on this page https://www.ait-themes.club/knowledge-base/prevent-deletion-of-languages-files-with-theme-and-plugins-update/ and this page https: // http://www.ait-themes.club/knowledge-base/translate-theme-and-plugins-on-your-own-without-using-ait-languages-plugin/
    how to translate, rename files and places in the child theme.
    However, it did not work. I no longer had access to your support so I reprimanded your support on ThemeForest but when I connect to your site it says “Support is not available for you.”
    How can I send a message for support?

    1. Zlatko

      Hi there,
      thanks for your message. The support you have purchased has expired already on 2018-02-23. It is a paid service according themeforest terms of rules.
      Secondly,
      please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Thirdly,
      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Hope it will help!
      Kind regards, AIT

  33. Ramesh

    Hi!
    What does full membership @ $99 mean? Do I have access to all the themes, plugins and graphics life-long if I take this membership?
    If so, what is life membership?

    1. Zlatko

      Hello Ramesh,
      thanks for interesting in our products.
      Full Membership coming with an access to product updates and access to support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price or even to continue using our products for unlimited time. No problem. The benefits that offers Full Membership package are: https://www.ait-themes.club/full-membership/
      We are sorry Lifetime Membership package is currently not available. The Bank has changed their rules and forbids us to process payments for more than 12 months. Anyhow we are looking for a solution …
      Thanks for understanding.
      Kind regards!
      Zlatko

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