Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7357)

  1. Armando

    Hi!

    I like your theme. It geolocates the user with high accuracy and that’s something I really need for the directory site I’m planning to launch very soon.

    But I need some features that I haven’t seen in your demos: multi vendors, products to be shown in shop and also in listings (elements), bookings, getting directions into google maps for user to be guided by voice…

    I appreciate if you have any comments.

    Regards

    1. Zlatko

      Hello Armando,
      thanks for your feedbacks. We are sorry, no one of our directory listing theme uses market place functionality. It requires further theme customization and we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/
      Thanks for understanding.
      Kind!
      Zlatko

  2. Sean Amstrong

    I recently had a refund issued but it does not show up in my bank not does it show up in my account, please advise.

    1. Zlatko

      Hello Sean,
      thanks for your message. Please provide us of your user name you used to use via themeforest market place in order to allow us to trace up your request.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for your message. As i have checked your account your request has been already proceed by my colleague, you’ll receive money back on your account asap.
      Have a nice day!
      Zlatko

    1. Zlatko

      Hello,
      thanks for interesting in our products.
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.

      Kind regards!
      Zlatko

  3. Lloyd

    Hello,

    If I purchase the $99 membership, can I download the directory themes and graphics for free?

    Please advise.

    Thanks,
    Lloyd

    1. Zlatko

      Hello Lloyd,
      thnkd for asking. Yes, Full Membership provides an access to all of our products (themes, plugins assets) that you can re-use for unlimited web projects, domains etc.
      Best!
      Zlatko

  4. Joanna Amilowska

    Hello,

    I have a problem with the plugIn Ait Language settings. By the setting translations is the english translation not shown.

    Please help.

    Regards,
    Amilowska

    1. Zlatko

      Hello Joanna,
      thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      -> especially: https://www.ait-themes.club/documentation/#multilingual-options

      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

  5. Tom

    Hello. Are your Directory Themes prepared for use as PWA (Progressive Web Apps) or not yet? Or can you make Themes compatible for PWA? Thank you. Tom

    1. Zlatko

      Hello Tom,
      thanks for asking. Currently we have no one of our products that would be compatible with Progressive Web Apps. Anyhow, thanks for your idea, we’ll consider it and make decision.
      Have a nice day!
      Zlatko

    1. Zlatko

      Hello Johan,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  6. Sabri

    Hi,
    I am interested on your them, but before i have some q please
    1 : can we build something like this with your theme https://themographics.com/wordpress/directory/ or any other style, search and book appointment online, for doctors.
    2 : can it work for multiy countries.
    3 : multiy lang.
    4 : have an inside messaging system between Clint and business owner …
    if possible , can you please arrange a demo for me…

    thanks
    Sabri

    1. Zlatko

      Hello Sabri,
      thanks for interesting in our products.
      1: we are sorry, no one of our directory themes uses booking/reservation functionality.
      2: yes, no problem regarding choosing the location
      3: yeah, the template is extendable with AIT Languages plugin: https://www.ait-themes.club/multilingual-support/ , the docs is available at: https://www.ait-themes.club/documentation/#multilingual-options
      4: Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. I am not sure whether i have understood you correctly, anyhow once you are intended to add the new currency symbol, please follow these instructions:
      https://www.ait-themes.club/knowledge-base/how-to-add-new-payments-currency-in-directory-type-themes/
      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  7. Lloyd

    I just bought the $99 full membership and now can I ask you

    What is the theme to download to build a website like the link below:

    http://www.businessparks.com.au/technologyparks.com.au/home-page/home-v4-2/

    1. Zlatko

      Hi there,
      thanks for purchasing our products. The theme used on mentioned above website is Directory+
      Should you have any theme-regarding issues, I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Jefferson,
      thanks for interesting in our products.
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.

      Kind regards!
      Zlatko

  8. Joost

    Hello,

    I try to extend my membership, last few years I payed with paypall. Cant find this option anymore. As I dont have a cc.

    Were can I find it?

    1. Zlatko

      Hello Joost,
      thanks for asking. We have arranged it manually and you’ll receive the message from PayPal thus you’ll be able to prolong your membership.
      Thanks for your patience.
      Kind!
      Zlatko

    1. Zlatko

      Hello Mike,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hello Armando,
      thanks for your message. As i have checked your account it looks like you have been already able to login into your account.
      Best!
      Zlatko

  9. surendra

    support was very very bad. You people are so happy to make money but not to provide a good customer support… Which is very very bad.

    If u dont change this … you will never grow.

    1. Zlatko

      Hi there,
      how we could help you? I have checked out your account and have found out our colleague has been answering in terms of our services we claim to be offered to our clients.
      Please kindly note, in general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Marcel,
      thanks for asking. I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

  10. steve brecht

    support has realy let me down- I have issue with the theme and they are telling me that they wont help me. Why did I pay a year membership and this is only my first support question
    and they are telling me they wont help me

    1. Zlatko

      Steve,
      as mentioned in one of previous answers, we used to use semiautomated answers depending on category you choose. Customer Support is provided during working days from 8am to 5pm Central European Time.
      Anyhow, I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase as obviously we have no such a issues as you have mentioned with not displaying custom post types.
      Thanks for understanding and patience.
      Best!
      Zlatko

    1. Zlatko

      Hello Mike,
      thanks for asking and interesting in our products. Yes, Full Membership covers an access to all of our themes, plugins and assets.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Peter,
      voucher code row is the latest one in the Check out Form right above Credit card Info section: https://system.ait-themes.club/join/membership/directory
      Best regards!
      Zlatko

  11. Kevin Fromm

    Your current version of AIT GuestHouse theme is 2.29.

    Can we upgrtade to a newver Version of this Template?

    How much does it cost?

    1. Zlatko

      Hello Kevin,
      thanks for asking. The template is available at: https://www.ait-themes.club/wordpress-themes/guesthouse and the price $50,- excl. VAT if applicable covers the access to product updates and support forum valid for a 1 year, moreover after purchase you’ll get unlimited license usage – you can re-use the theme for unlimited web projects and domains, etc.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,

      thank you for interesting in one of our products. How could we help you?

      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hi there,
      thanks for your message. Please contact us via support forum or provide me of your registration email or user name which allow us to trace up your account and proceed the request.
      Best!
      Zlatko

    1. Zlatko

      Hello Ned,
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Kind regards!
      Zlatko

  12. Yoann Neveu

    Hi,

    I just get Directory+ with all plug-ins.
    I would like to be able to make list of items but only with items with advanced filter.

    Today, we can only make a list from Category and Location, is that possible with the filter included ?

    Thanks to yoy

    1. Zlatko

      Hello Yoann,
      thanks for purchasing our products. You can have Advanced Filtering of listed results by using the following plugin: https://www.ait-themes.club/wordpress-plugins/advanced-filters/
      The documentation is available at: https://www.ait-themes.club/documentation/#advanced-filters-plugin
      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Fabio,
      thank you for interesting in one of our products. How could we help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

  13. aki

    Hello, thank you for all these updates. but I have a question:
    What about your directory themes and the new GDPR? Is it still allowed to collect the business information from the net and make a directory without getting the permission of the owners?
    thx

    1. Zlatko

      Hello,
      thanks for asking. GDPR – in other words are common rules on the protection of personal data – while the content of your directory listing portal are business data everything should be ok.
      Best regards!
      Zlatko

  14. Patricia

    I am already subscribing to Bundle – Hoteliour Multilingual – 2018-01-16 / 2019-01-16. Tacking in account this, I would like to know what would be the price for a full membership. Looking forward your comments, Kind regards. Patricia

    1. Zlatko

      Hello Patricia,
      thanks for understanding in our products. Upgrade by paying the difference between the prices is available within 30 days from purchase. You can have Full Membership package for the special price $89,- excl. VAT if applicable: https://www.ait-themes.club/pricing-sign-up/
      Kind regards!
      Zlatko

    1. Zlatko

      Hello David,
      thanks for your message. Could you please provide us of your registration email or user name which allows us to trace up your account.
      Kind regards!
      Zlatko

  15. ontemmuz

    I cant Revolution Slider.
    Fatal error: Uncaught exception ‘Exception’ with message ‘fetch – Table ‘drserkan_wp395.wpcb_revslider_css’ doesn’t exist— Query: select * from wpcb_revslider_css where handle = ‘.tp-caption.medium_grey” in /home/drserkan/public_html/wp-content/plugins/revslider/includes/framework/functions.class.php:14 Stack trace: #0 /home/drserkan/public_html/wp-content/plugins/revslider/includes/framework/db.class.php(26): RevSliderFunctions::throwError(‘fetch – Tabl…’, -1) #1 /home/drserkan/public_html/wp-content/plugins/revslider/includes/framework/db.class.php(41): RevSliderDB->throwError(‘fetch – Tabl…’) #2 /home/drserkan/public_html/wp-content/plugins/revslider/includes/framework/db.class.php(132): RevSliderDB->checkForErrors(‘fetch’) #3 /home/drserkan/public_html/wp-content/plugins/revslider/includes/operations.class.php(1170): RevSliderDB->fetch(‘wpcb_revslider_…’, ‘handle = ‘.tp-c…’) #4 /home/drserkan/public_html/wp-content/plugins/revslider/public/revslider-front.class.php(448): RevSliderOperat in /home/drserkan/public_html/wp-content/plugins/revslider/includes/framework/functions.class.php on line 14

    1. Zlatko

      Hi there,
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

  16. ake

    I need someone help me out. I just become a member and downloaded and installed the theme, then I can’t use it. Its so frustrating

    1. Zlatko

      Hi there,
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hi again,
      To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hi there,
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

  17. dany

    Hi!

    My customer bought Tour Operator through Themeforest (few years ago) and now it is no longer available in theme Forest. It’s still on your website though. Are we able to get updates?
    Thanks
    Dany

    1. Zlatko

      Hello Dany,
      Thank you for your message and question:

      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages or products in our club -> it’s possible when you are logged in our system (GDPR requirements are going to be introduced too).
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme or plugin for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress CMS and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership (in case when you decide for Full Membership)
      – after the period of 12 months you can still continue using our products – no restrictions, once you are intended to get an access to further product updates, you should consider renew or prolong your membership after 1 year for the same price.

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best regards!
      Zlatko

  18. Cosmas

    your single purchase in english can you still add other languages with it. Are all the translations automatic or you have to do them manually on the single purchase.

    1. Zlatko

      Hello,
      thanks a lot for asking.
      Single theme is extendable with AIT Languages plugin thanks to which you can have any of the available language localization – everything is translated except the content that should be added manually. Available languages are listed at: https://www.ait-themes.club/multilingual-support/#languages
      Best!
      Zlatko

  19. image2012

    Hi,
    I have been a subscribed member since 2015 and would like to rejoin (my subscription has lapsed) but I find that the fees are almost the same as a new member. How can this be fair? I stayed and paid with you all through the learning curve of you great products – loyalty does not seem to have any value!
    Regards
    Mr Arden (username image2012)

    1. Zlatko

      Hi there,
      thanks for your message. Please have a try to join our club from Monday as there should be available the special price for Full Membership package.
      Thanks for understanding and patience.
      Kind regards!
      Zlatko

  20. Christian

    I have tried multiple times to purchase the Full Subscription and I get the result “DO NOT HONOR” – can you please help?!?

    1. Zlatko

      Hello Christian,
      thanks a lot for interesting in our products. According the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 you should contact your bank office directly.
      Hope it will help.
      Kind regards!
      Zlatko

  21. Holger

    Would love to join and pay USD 89 but you don’t offer PayPal which is the most common payment today for WP & Themes…
    And i cannot find any real imprint of you which doesn’t make you look much reputable… How can we solve that ?

    1. Zlatko

      Hello Holger,
      thanks for your message. Regarding the payment:
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.

      Secondly,
      regarding our company – we stay in Slovakia.
      company: Affinity Information Technology, s.r.o.
      address:
      Svätoplukova 21
      04001 Košice
      Slovakia

      Company registration number: 44169990
      Company VAT ID: SK2022606168

      Hope it will help you.
      Kind regards!
      Zlatko

    1. Zlatko

      Hi there,
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.

      Best regards!
      Zlatko

  22. Sumeet

    Hi,

    As you had given me coupon that makes it to $79, but twice I tried to make payment thru my debit card but its saying transaction not allowed, If you can provide paypal option then I can pay immediatelly

    1. Zlatko

      Hello,

      thanks for getting back on this.
      Once your issue with credit card still persists, we can manage an exclusion for you.
      You should provide us of your email or user name registered in our system. Consequently our account manager will manage manually in order to get request to purchase chosen package from PayPal.

      Thanks for understanding.
      Kind!
      Zlatko

    1. Zlatko

      Hello Roman,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking. The price includes an access to all product updates and support forum valid for a 1 year. After this period you are free to decide to prolong or renew your subscription for the same price.
      Kind regards!
      Zlatko

  23. Unane

    Hello!
    I am from Russia.
    Wish to buy full membership. But have some question.

    First of all:
    May be you know, our goverment blocked telegram app and also many ip adresses of foreign servers for users of our country. Your website and demos of themes also on themeforest.net doesn’t open without proxy.

    I think you should know about this trouble, because russian users see your themes and site like unavailible.

    My question is: will this situation comes any trouble of using your themes and plugins?

    For example, i install your theme, but some plugin cannot connect to your servers because ip is blocked and some functions of theme doesn’t work as result.

    1. Zlatko

      Zdravstvujte,
      thanks for your message. We are aware about this issue and currently have no solution for that. Anyhow will have a look closer in order to find some good answers.
      Thanks for your understanding and patience.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Alexander,
      thanks for asking. It is an option that means you should pay one time per unlimited access to our product and updates as well as access to support forum.
      Unfortunately we have not available Lifetime Membership package as the Bank has changed their rules and forbids us to process payments for more than 12 months.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko

      Hello Leo,
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best!
      Zlatko

  24. RASH

    Hi i dont know where i am doing something wrong but google maps on my theme is not working. i am using the Directory plus theme version 2.32. i have followed all the procedures

    1. Zlatko

      Hey there,
      Please, check your theme/plugin versions with the latest one: You can get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin .. the current supported theme version is v2.35.
      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  25. Aum

    I would like to know how to change this text thank you.

    https://drive.google.com/open?id=1OAEuHSAOa0nAERdb9bpxFzmfui6_VTk2

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