Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (8285)

  1. Alex Rosales

    hi, i’m looking for a theme to do a kind of meetup for events/activities/courses related with alternative therapies (mediation, kinesiology, acupunture, reiky,…). Must be easy to locate events, to search through the directory (rated therapists), etc.
    can you recommend me a theme?
    thanks,
    Alex

    1. Zlatko

      Hello Alex,
      thanks for interesting in our directory products.
      Supposing you would like offer an option to search also for events, therefore the only and one theme who gives such ability is Event Guide: https://www.ait-themes.club/wordpress-themes/event-guide
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      we are very sorry, some unexpected issues during final testing has been encountered. I hope it will be solved soon. Except the paypal payments it’s possible to perform the payment via bank transfer (pro-forma invoice). Should you be interesting, please contact us back.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Dan,
      EasyReservations plugin settings can be found at: https://www.ait-themes.club/doc/online-reservations-via-easyreservation-plugin/
      Should you be interesting in detailed information regarding functionality, please contact directly a 3rd party developer at: http://easyreservations.org/contact/
      Kind regards,
      Zlatko

  2. antonio

    Good evening.I have bought from you the packet to 99 dollars with which I have the right to all the themes.You could tell me as I can load a theme on wordpress..tell me that must load the file father!!!but it is possible that it is so difficult to use your plugs in.You publicize that in few minutes a theme can be unloaded but so it absolutely is not.In the video tutorial seems everything simple but in the reality it is everything difficult.is there so difficult to create a file as those of themeforest?Thanks out of politeness don’t answer pointing out me me link to other sections of the site or to other video tutorial..correctly write me the files that I must unload..Thanks!!!

    1. Zlatko

      Helo Antonio,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or you can post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Kind regards,
      Zlatko

    1. Zlatko

      Hello Ahmed,
      if you have purchased one of our “Translated and Multilingual/ themes or any of directory themes, please consider using AIT Languages plugin, after activation you can have your website in any of available languages in a few steps: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/
      Kind regards,
      Zlatko

  3. Rajiv

    Hi,
    I have a question, what was the difference between full membership plan and lifetime membership?
    Can I download all theme and plugin in full membership plan for $99 or I have any discount if I purchased the full membership?
    And one more thing is there any weather plugin, which will support to display particular area weather on events guide theme?

    1. Zlatko

      Hello Rajiv,
      thanks for asking. Lifetime membership includes lifetime access to product updates. But it is currently not available. Full membership benefits are described at: https://www.ait-themes.club/full-membership/. Full membership includes access to all themes, plugins and graphics.
      Secondly, we are sorry, we have no such a weather plugin.
      Kind regards,
      Zlatko

  4. Rachel

    I have previously purchased the Freestyle theme. I am having issues with the rev slider. My subscription has expired. If I buy the theme again, can I just upload it and all the customization will still be there?

    1. Zlatko

      Hello Rachel,
      thanks for asking. You should use child theme as each theme update overwrite the code/customization. Detailed information you’ll find in documentation available to download after purchase. After installing new theme version your issue with Rev Slider should be solved.
      Best,
      Zlatko

  5. leslie

    How do you pull a page from one theme and insert/ transfer the content into a different theme? Can you insert code on any given page to create an opt in-box to build a list?

    1. Zlatko

      Hello,
      theme comes as an open source and you can customize it. Please have a look also at: https://www.ait-themes.club/doc/import_export/
      Kind regards,
      Zlatko

  6. Lachlan Stronach

    hi there I already have your theme but want to know how to get started, my designer has worked on the theme and I made a clone but don’t know how to pull up the editing menu. How do I do this?..

    1. Zlatko

      Hello,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or you can post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best,
      Zlatko

    1. Zlatko

      Hello Tanya,
      yes, the following themes are fully compatible with WoCommerce plugin and AIT Languages plugin thanks to which you can have theme ready in Simplified Chinese in a few steps.
      – https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      – https://www.ait-themes.club/wordpress-themes/directory-themes/
      Here is the link to a short video tutorial how to set desired language: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/
      Kind regards,
      Zlatko

    1. Zlatko

      Ciao Riccardo,
      thanks for your message. Please contact our dedicated support forum (your account available and active at: https://system.ait-themes.club/admin/customers/detail/24358)
      or check out our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Kind regards,
      Zlatko

  7. Louise Panvig

    Hello.

    Im very interested in bying your Directory+ theme.

    But i need to know about some features.

    Is it possible for users to private messaging each other whitin the theme?

    I will use this theme for a business union. is it possible to create a business profil and a private profil? The hole meaning with this is to make our comunity more social with each other.

    1. Zlatko

      Hello Louise,
      thank you for interesting in our products. We are sorry, theme doesn’t use private messaging feature or similar. The user’s packages documentation that explains the options is available at: https://www.ait-themes.club/doc/users-registration-packages-options/
      Best,
      Zlatko

  8. Alcantara

    I’m interested in buying “foodguide”! what’s the difference between buying per this site (www.ait-themes.club) or this site (https://themeforest.net/item/food-guide-restaurant-food-and-drinks-directory-listing-wordpress-theme/17090002)? Beyond the price !? thank you!

    1. Zlatko

      Hello Alcantara,
      Thanks for interesting in directory products.
      On Themeforest FoodGuide wordpress theme comes as a single product, it doesn’t includes extension plugins:
      https://www.ait-themes.club/wordpress-plugins/directory-plugins/ and/or https://www.ait-themes.club/wordpress-plugins/
      Theme comes with access to support form valid for a 6 months, access to lifetime theme updates till the theme is available on Themeforest marketplace. Product comes with regular license -> on other words, one purchase allows you to use theme for within 1 installation only.

      Instead of this, Full membership includes all themes, all plugins, all graphics that you‘ll find on our /developer’s/ website on http://www.aitthemes.club. The all benefits you’ll get after purchase Full package you’ll find at: https://www.ait-themes.club/directory-membership/
      All of our products available on http://www.aitthemes.club comes with access to support forum and access to updates valid for a 1 year. After this period you are allowed to continue using our products for unlimited time. You are free to decide to renew your membership at any time for the same price. Any of our products purchased via club comes with unlimited license usage – you can use the theme, the plugin and/or the icon for creating unlimited web projects, use them for as many domains as you like etc. No problem.

      Upgrade to Full membership from Single product is possible only in case the product was purchased via http://www.aitthemes.club

      Hope this will help.
      Best,
      Zlatko

  9. adrianne

    i want to refund my payment for one theme i downloaded in themeforest. but i want to join the club so i can downloaded everything.

    1. Zlatko

      Hello Adrianne,
      thanks for purchasing one of our products. If you have purchased the product by mistake (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
      Please do not forget to mention also the reason of your refund request.
      Kind regards,
      Zlatko

  10. Misty

    I am trying to purchase, but the payment form tells me there is a problem with my information entered, but it won’t tell me what the problem is.

    1. Zlatko

      Hello,
      thanks for your message. We have already implemented new payment gateway – Braintree. Please have a try again.
      Best,
      Zlatko

  11. Michal

    Dobrý deň,
    poslal som Vám objednávku na adresu emi@ait-themes.com 1.3.2017 a nemám žiadnu reakciu.
    Ďakujem, Sahajda

    1. Zlatko

      Dobrý deň,
      ďakujeme za Vašu objednávku, pokiaľ máte záujem o niektorý z našich produktov, prosíme nasledovať inštrukcie na tejto stránke: https://www.ait-themes.club/pricing-sign-up/
      Pekný deň prajem,
      Zlatko

  12. barbara

    Hi Using Event Pro to manage our events, is there any chance to have a Calendar, outside the single event, with a overall view? i have that option only inside a single event, the only calendar i found is related to posts…thanks

    1. Zlatko

      Hello Barbara,
      thanks for asking. We are sorry, we have no such a functionality available by default. It requires further theme modification service which we do not offer. Please, contact an experienced wordpress designer/developer who’ll help you to create an unique website.
      Kind regards!
      Zlatko

  13. Ruth Togonon Alpez

    Hi, I have problem importing my own data, it says “Your file is missing column: post_name” after i added “sep=;” at the top because of the another error says ‘Missing separator information’.

    1. Zlatko

      Hello Ruth,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      –> perhaps you are looking for the following instructions: https://www.ait-themes.club/documentation/#csv-import-export-plugin
      Or you can post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best,
      Zlatko

        1. Kevin

          Hi, I have followed the instruction by downloading the csv file for the items that I currently have. I opened the csv file, added a new row at the top of the spreadsheet and added “sep=;” at the first cell. When I try to import this csv file, i get the error “Your file is missing column: post_name”

          Please let me know which step have i failed to follow your instruction. Thanks

          1. Zlatko

            Hi again,
            please, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
            Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
            Kind regards!
            Zlatko

            1. Annemieke

              For all who read this and followed all of AIT Themes’ instructions:
              Make sure your Windows settings are right. My problem wasn’t caused by the CSV file after all.
              This was my solution: https://superuser.com/questions/606272/how-to-get-excel-to-interpret-the-comma-as-a-default-delimiter-in-csv-files

        2. DedSilence

          There are so many of these comments regarding the post_name issue. I feel it’s kind of arrogant to keep responding with ticket.

          1. Zlatko

            Hello,
            A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help in the most efficient way with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.
            Thanks for understanding.
            Kind regards!
            Zlatko

  14. Edwin Bolaños

    Dears,
    Could you help me with the following 3 questions please.
    1. Please tell me the recommended size for the main header image.
    2. Is there an option in business finder theme of registering as users, not just business but also people ?
    3. Do you have a theme to be setup as a pets directory, each one with a unique code?
    Thanks a lot
    Edwin

    1. Zlatko

      Hello Edwin,

      1. we have used 1920x500px and/or 1920x372px but the theme uses cropping functionality,
      2. you can create unlimited users packages, they can be accessible even for free, it’s up to you: https://vimeo.com/205221716
      3. some of the following themes mentioned in comparison table can be used for pets directory portal, i am not sure whether i have understood you correctly regarding unique code: https://www.ait-themes.club/directory-wordpress-themes-club/

      Best regards!
      Zlatko

  15. Serafim

    Hello! I bought your product, but unfortunately the plans have changed and the product is not required. Tell me, is it possible to return the money? Thank you!

    1. Zlatko

      Hello Serafim,
      you can ask for money refund within 10 days from the purchase date: https://www.ait-themes.club/terms-of-use/
      Best,
      Zlatko

  16. TonyS

    Great themes! I am creating a (new version of our existing) news site which features key industry business events from different suppliers. I wanted to check the fit for my need so I started by downloading the free theme Event Guide but it does not function without the plug-ins. Is there a way I can test the functionality before buying? I also discovered the Events plug in for other themes – can you recommend a News theme that I can add Events to? Many thanks.

    1. Zlatko

      Hello Tony,

      thanks for your compliments.
      Free version of the theme doesn’t use AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ /no pre-made custom post types -> therefore no Events posts, no Elements to show them in Page Builder/. All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/
      Should you be interesting to extend the common functionality of the theme, you can proceed it by purchasing AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      If you are interesting in the differences between the directories themes, please have a look at the article: https://www.ait-themes.club/directory-wordpress-themes-club/
      Thanks for your understanding.
      Have a great day!
      Zlatko

      1. TonyS

        Many thanks Zlatko — I purchased the full membership to try out the various themes and all works thank you. I am publishing news and events from various suppliers – they own their own content.

        I see that EVENTS belong to ITEMS so I can use ITEMS for different suppliers; however suppliers also have POSTS that ‘belong’ to them. I can’t see the same mechanism for POSTS to belong to ITEMS in the same was as EVENTS. Do you know how I can achieve this?

        Also I want to publish the news and events under a common taxonomy (Cloud, Applications…) but each post type has a unique taxonomy. Is there a global taxonomy that can be applied to all post types? Many thanks for your feedback.

        1. Zlatko

          Hello Tony,
          thanks for purchasing Full Membership package.
          Posts come as a standard wodpress post which doesn’t use such a feature. Unfortunately no global taxonomy by default. It requires further modification which we don’t offer. Should you have further questions, I’d like to kindly ask you to check our knowledge base and/or documentation
          https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
          Or you can post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
          Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
          Best reagrds,
          Zlatko

          1. TonyS

            Hello Zlatko. I have tried many ways over the past 9 days to make (your excellent!) theme’s work as I need but I cannot. Since I only have 10 days to request a refund then please note this as my request date of today 18th March 2017. I found your terms on refunds but there is no information how to request a repayment. Please contact me by email directly to inform me. I’m really sorry I can’t make this work as I hoped and there is no time to work with your support group to find a way. I have also tried loading other themes and adding the Event Pro plug-in but again I cannot achieve the ‘news & events’ functionality I require. Many thanks for your help with this.

            Best regards, TonyS.

            1. Zlatko

              Hello,
              thanks for your message. No problem, please provide us of your user name or purchase code as your email belongs to the other account that wasn’t used to purchase our products: https://system.ait-themes.club/admin/customers/detail/29502
              Best,
              Zlatko

  17. Terence OToole

    Hi there – I’m having a major issue with trying to pay for your $99 product – it says ‘Error Page 3D secure’ – can someone assist? thanks

    1. Zlatko

      Hello Terence,
      thanks a lot for your feedback. Although we have noticed that you have managed to purchase 2 of our products, would it be possible to get from you detailed description what happened during payment procedure when you have encountered above mentioned issue, please? We’d like to introduce countermeasure and avoid such a situations in the future.
      Thanks a lot!
      Sincerely,
      Zlatko

    1. Zlatko

      Hello Eddie,
      thanks for your message. Feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Best,
      Zlatko

  18. Anu

    Hi,

    Investigating the BusinessFinder theme, and I have some questions:

    1. Can new items be added from the front end? I don’t want vendors to have any access to wp-admin.

    2. Have you integrated any bookings plugins with this theme? I’m looking into building a supplier marketplace where appointments are booked.

    1. Zlatko

      Hello Anu,
      thanks for your questions.
      1 – we are sorry, Business Finder as well as no one of the rest of our directory themes offers such an option. Instead of this we have created Easy Admin plugin:
      https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/
      2 – booking / reservation system is not implemented by default. We do not perform testing the theme with a 3rd party plugins like wcvendors.com or similar (from the compatibility point of view).
      Thanks for your understanding.
      Sincerely!
      Zlatko

    1. Zlatko

      Hello Solomon,
      Full membership (99,-USD excl. VAT) includes all themes, all plugins, all graphics that you‘ll find on our /developer’s/ website on http://www.aitthemes.club. The all benefits you’ll get after purchase Full package you’ll find at: https://www.ait-themes.club/directory-membership/
      All of our products available on http://www.aitthemes.club comes with access to support forum and access to updates valid for a 1 year. After this period you are allowed to continue using our products for unlimited time. You are free to decide to renew your membership at any time for the same price. Any of our products purchased via club comes with unlimited license usage – you can use the theme, the plugin and/or the icon for creating unlimited web projects, use them for as many domains as you like etc. No problem.
      Kind regards!
      Zlatko

  19. Antonio Gómez Rosés

    Hi.
    We are a Spanish company. We are doing the development of a directory of companies in WordPress. The web is http://www.todoempresas.net.
    We have the problem that the theme we chose is not well supported and is not actualized and we have problems of incopatibilities.
    We are interested in changing the theme and we are looking for a serious theme that at least will ensure updates and support for a few years.
    I’ve noticed Directory + and Ait.
    I have 3 questions:
    – Can you assure me that I will have updates and support for a few years?
    – Can I transfer the contents of my old theme to the new one without problems? (12,000 ads)
    – Do I have enough to buy the item or do I have to buy the complete package (full member)? Because I’ve seen in the theme that uses many plugins that are not included.

    Regards

    1. Zlatko

      Hello Antonio,
      thanks for interesting in Directory+ theme.
      – each of our products (on http://www.aitthemes.club) comes with valid access to support forum and updates for a 1 year. After this period you are free to decide to prolong your membership for the same price.
      – we have no such a migration plugin but you could use CSV Import Item plugin in some way: https://www.ait-themes.club/documentation/#csv-import-export-plugin
      – yeah, should you be interesting to get access to all plugins and graphics as well as all themes, you should consider to buy Full Membership: https://www.ait-themes.club/full-membership/
      Hope it will help.
      Best,
      Zlatko

    1. Zlatko

      Hello Miguel,
      you can have the theme in Spanish by using AIT Languages plugin: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/
      For detailed info please visit: https://www.ait-themes.club/full-membership/
      Have a great day,
      Zlatko

  20. solene

    Hello,

    I’m looking for a directory theme and I’m interested by Directory+.
    Just can you explain me what are exactly graphics? I understand for the icons but not psd?
    Thanks

    1. Zlatko

      Hello Solene,
      thanks for asking. You can have the Directory+ graphics available at: https://www.ait-themes.club/graphics/directory-graphics/#directory when you decide for Full Membership: For detailed info please visit: https://www.ait-themes.club/full-membership/
      Have a great day,
      Zlatko

  21. Jose

    I’m currently testing a similar theme and come across yours. I purchased Visual Composer, does your theme support VC or should I deactivate it?

    1. Zlatko

      Hello Jose,
      thanks for asking. Visual Composer is not compatible with our theme, it uses our own page builder: https://www.ait-themes.club/doc/using-page-builder-video-tutorial/
      Best,
      Zlatko

  22. Zen

    Здравствуйте! Ваши темы стоят $99.00 или 500р? Вот тут продают ваши темы https://kwork.ru/photo/77978/unikalnoe-predlozhenie-vse-temy-aitthemes-66-shablonov написано что Имеется расширенная лицензия на продажу-мультидоменная.

    1. Zlatko

      Hello Zen,
      thanks for asking. We sell the product via our club or via themeforest marketplace. Everything else you can consider as a scam without client support.
      Best,
      Zlatko

  23. Ahmed

    Hi Dears,

    I have 2 questions about Directory themse

    1. is it supporting RTL?

    2. can we have different rating criteria for each category ?

    Thanks & Regards,

    1. Zlatko

      Hello Ahmed,
      thanks for asking.
      1 – we are sorry, we have no experiences with RTL design
      2 – reviews item plugin can be categorized
      Have a nice day,
      Zlatko

    1. Zlatko

      Hello,
      We are sorry, PayPal payment gateway is not more available. Instead of this we have Braintree payment gateway option.
      Any card information is processed by third parties, they are not stored on our server.

      The payment procedure:

      Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code received via sms message you have received from your bank. After confirmation your payment is being processed.
      After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)
      Best,
      Zlatko

    1. Zlatko

      Hello Muhammad,

      We are sorry, PayPal payment gateway is not more available. Instead of this we have Braintree payment gateway option.
      Any card information is processed by third parties, they are not stored on our server.

      The payment procedure:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code received via sms message you have received from your bank. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Thanks for understanding.
      Best regards!
      Zlatko

  24. james

    I am an administrator on http://www.sportw3.co.uk using directory+ theme. After update to version 2.6 the site is not displaying properly. The owner of the site is unavailable but I would like the display issue rectifying.
    Can you help please.

    1. Zlatko

      Hello James,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or you can post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      If you or the owner bought Ait Themes product on Themeforest you/him/her should to register it on our Club to get support. At first you need purchase code from Themeforest that must to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf
      Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Best,
      Zlatko

  25. Pierre

    Hi,
    I would like to know if it’s possible in Food Guide Theme to allow people to make a reservation and buy directly from the website ?
    Regards,
    Pierre.

  26. Sam G. Daniel

    Hi,

    I purchased the Directory Theme through themeforest. I can provide proof of purchase.

    I’d like to purchase membership for continued support, and update. Would I be able to get a discount for membership?

    1. Zlatko

      Hello Sam,
      thanks for purchasing one of our products. If you have purchased the product by mistake (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
      Please do not forget to mention also the reason of your refund request.
      Secondly, we are sorry, we do not offer discounted price on products purchased via themeforest.
      Thansk for understanding.
      Kind regards,

    1. Zlatko

      Jello Jeremiah,
      thanks for asking. Yes, you can get Directory+ as a single theme for free. Free version of the theme doesn’t use AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ /no pre-made custom post types, no Elements to show them in Page Builder/. All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/
      Should you be interesting to extend the common functionality of the theme, you can proceed it by purchasing AIT Toolkit plugin: https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      If you are interesting in the differences between the directories themes, please have a look at the article: https://www.ait-themes.club/directory-wordpress-themes-club/
      Thanks for your understanding.
      Have a great day!
      Zlatko

  27. oktay

    Merhaba.Ben Businessfinder+ tema kullanacağım ancak her eklenti ücretli.Türkçe eklenti için neden para ödemem gerekiyor?

    1. Zlatko

      Hello,
      thanks for asking. Theme Business Finder+ is extendable with the following plugins:
      – https://www.ait-themes.club/wordpress-plugins/
      – https://www.ait-themes.club/wordpress-plugins/directory-plugins/
      and you can have all of our products for a special price 99,-USD excl. VAT: https://www.ait-themes.club/full-membership/
      Hope it will help.
      Best,
      Zlatko

  28. Iliana

    Salve! ho 2 semplici domande:
    1- i temi sono installabili su più spazi web (domini) o ci vuole una licenza per ogni dominio?
    2- l’iscrizione vale per un anno per cui gli aggiornamenti sono scaricabili l’anno successivo con pagamento del nuovo canone giusto? che è sempre di 99 dollari? Molte grazie!

    1. Zlatko

      Ciao Iliana,
      thanks for asking.
      1) you can use any of our product for unlimited web projects, domains etc, no problem
      2) Full membership (99,-USD excl. VAT) covers all themes, plugins and graphics with access to support forum and product updates valid for a 1 year. After this period you are free to decide to prolong your membership for the same price: https://www.ait-themes.club/full-membership/
      Best regards,
      Zlatko

  29. TUNCAY

    merhaba web sitemi yapan arkadaş bana kulanıcı adımı ve şifremi vermedi bu kişiyle şu aralar konuşmadığımızdan dolayı resmi web sitesi sahibi olarak kullanıcı adımı ve şifremi bilmiyorum bana yardımcı olurmusunuz http://www.teksoy.com.tr 5462282424

    1. Zlatko

      Hello,
      thanks for your message. We are sorry, we do not have your user name and the password. Should you be interesting to log in into you system at: https://system.ait-themes.club/support/ please provide us of your user name or purchase code or registration email.
      Best,
      Zlatko

    1. Zlatko

      Hello,
      please check the previous answer posted via themeforest forum – should the issues still persists, please contact us back.
      Best regards!
      Zlatko

  30. Craig Stahlke

    Does your Directory+ theme allow the importing of businesses from a csv file or will a person have to add each business listing individually?

    1. Zlatko

      Hello Craig,
      yes, you can use CSV Import Export plugin: https://www.ait-themes.club/wordpress-plugins/csv-import-export
      Best,
      Zlatko

  31. alexander caro

    Good afternoon. I downloaded your doctor+ theme to try it a bit more this template and decide if getting the full membership but unfortunately the theme has its problems. when you create a new page and override the default layout (at least in my case) i can not get the sidebar to work when using the left or right sidebar options, whenever i put a sidebar it never get display in the website, i guess is a php problem so i don`t know if this is a problem just to this theme or there`s no way to fix it. I´m housing my website local using xampp (maybe this is the cause). If there´s no solution i think is better to move on and find a different themes provider. Thank you for your support. Regards.

    1. Zlatko

      Hello Alexander,
      thanks for purchasing one of our products.
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or you can post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best,
      Zlatko

  32. George Avgerakis

    1. No one answers my emails to your company.
    2. Every time I make a login and password, your software forgets my password.
    3. I already bought Longpage (see http://www.avekta.com)
    4. I want to buy JUST “Multi-Author Blog” but there is no price.
    5. Am I a “member”? I can’t tell if my password never works.
    6. How can I trust your template if your communication is so bad.

    Your company is not as good as it once was and the reasons are above. I am now looking for another theme from another company as good as Multi-Author because you cannot communicate professionally!!!!!

    1. Zlatko

      Hello George,
      Thank you for taking the time to tell us why our service failed to meet your expectations.
      We value your business, and would like to address your concerns as quickly and correctly as possible.
      I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
      Could you please provide us of your Purchase Code or user name so we can check your account? Obviously there is no issues with login operation …
      Secondly, you can purchase single theme when you are logged in your account.
      Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
      Best regards!
      Zlatko

  33. Ryan

    Can I take the add new item form from the backend to the website as my client would like to avoid users from accessing wordpress admin?

    1. Zlatko

      Hello Ryan,
      we are sorry, it is not possible by default. The following procedure your client should follow:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      or https://vimeo.com/205221716
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: https://www.ait-themes.club/wordpress-plugins/claim-listing/
      Best regards!
      Zlatko

  34. Craig Stahlke

    Why or How is your Maps on your demo Directory+ so cool looking and the google maps that the theme seems to show is boring standard google maps?

    1. Zlatko

      Hello Craig,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      Or you can post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best,
      Zlatko

    1. Zlatko

      Hello Vuk,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Best,
      Zlatko

  35. Erin

    Good morning,

    I’m considering purchasing your full membership, but I just wanted to ask a few questions first.

    1) How tech-savvy do I need to be? I’m really familiar with WordPress and have a few sites under my belt, but I am by no means super techy. Do I need to do backend anything with the Events theme + plugin, or is this a plug-and-play, manage-everything-from-WP-Admin kind of deal?

    2) Can I install multiple currencies? The idea is to run an events directory, but some events will be priced in USD and others will be priced in CRC (Costa Rican colones). Not both for one event, just one or the other. Is this going to cause a problem?

    3) How easy is it for people to add their own event? What’s the process? Is there a “Submit Your Event” button available?

    4) Are there multiple ways to categorize an event? For example, could I tag a ballet as 1) a Family event and 2) a Cultural event?

    5) Does the full membership come with pretty thorough documentation?

    Thanks!

    ~Erin

    1. Zlatko

      Hello Erin,
      thanks for interesting in our products.
      1) in fact basic wordpress knowledges are required, but not needed coding knowledges. The documentation and video tutorials as well as knowledge base are available at: https://www.ait-themes.club/documentation/ . In my opinion it is very easy to work with the theme…
      2) we are sorry, only one currency assigned to all fees, but you can add different currency: https://www.ait-themes.club/knowledge-base/how-to-add-new-payments-currency-in-directory-type-themes/
      3) Ad new event possible from backend … After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      or https://vimeo.com/205221716
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager
      The documentation for Events PRO post type: https://www.ait-themes.club/doc/set-up-your-event-pro-post/
      4) Yes, you can create the more categories: https://www.ait-themes.club/doc/events-pro-global-options/
      5) documentation, as mentioned above, is available for free. After purchase Full Membership you’ll get the following benefits: https://www.ait-themes.club/full-membership/
      Hope it will help you.
      Best,
      Zlatko

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