Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7361)

  1. mariana

    which would be the plugin i need in order for the visitors post items from frontend?
    and… the same question with payment alternatives

    1. Zlatko

      Hello Mariana,

      thanks for contacting us:
      We are sorry, there is no plugin that would allow users post the content from front-end. Instead of this we offer the following option:
      – After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      you can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordrpess users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      Secondly,
      there are the following options for payments:
      – PayPal payments
      – PayPal subscription (for recurring payments)
      – Stripe Payments.
      You can find those plugins at: https://www.ait-themes.club/wordpress-plugins/directory-plugins/

      Hope this will help!
      Best regards, Zlatko

  2. danny

    is there any other alternative than using paypal or stripe payment, for your directory theme, having problem with both these payment systems, due to natrue of website

    1. Zlatko

      Hello Danny,
      thanks for your message. We are sorry, currently there isn’t other payment gateway available by default.
      Have a nice day!
      Zlatko

      1. Andrei

        The Hello, I plan to buy Directory MEMBERSHIP and also will need other methods of payment, because the stick does not work in my country for business

          1. Zlatko

            Hello Andrei,
            thanks for your messages. In fact there are available three payment gateways compatible with any of our directory themes. As we do not test other payments methods made by a 3rd party developers we can’t ensure you about the compatibility.
            Thanks for understanding.
            Sincerely!
            Zlatko

  3. zayneb

    Hi Ive bought your theme to do a directory of professionnals doctors so I need to add a plugin for boking appointment could you tell me what is the good plugin available for this theme ? its very urgent

    1. Zlatko

      Hello Zayneb,

      feel free to check https://woocommerce.com/products/woocommerce-bookings/ – although woocommerce plugin is fully integrated with Directory+ theme, in our opinion further CSS customization (as minimum is required). As we do not perform testing with any of 3rd party plugins, we are not able to ensure you about the compatibility.

      Thanks for your understanding.
      Zlatko

    1. Zlatko

      Hello Zak,
      thanks for your message. You are using Arctica theme.

      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages / products in our club:
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership
      – after the period of 12 months you can still continue using our products – no restrictions

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best regards,
      Zlatko

    1. Zlatko

      Zdravs
      tvujte Валентин,
      feel free to check our knowledge base at: https://www.ait-themes.club/knowledgebase/ or https://www.ait-themes.club/knowledge-base/i-cant-find-languages-option/. Should you issue still persists, please check your theme version with the latest one: You can get the supported theme version by using AIT Updater plugin for free -> https://www.ait-themes.club/documentation/#updater-plugin.
      You can also contact our Ait-Themes support team that is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . Please kindly also note that in general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Kindest regards!
      Zlatko

    1. Zlatko

      Hello,

      how could we help you? Should you be interesting in directory extension plugins: https://www.ait-themes.club/wordpress-plugins/directory-plugins/ feel free to consider Directory membership and the benefits you could get: https://www.ait-themes.club/directory-membership/

      Best regards!
      Zlatko

  4. Charles Seguin

    Hello! I am planning the creation of a travel portal and am considering launching my new website with the Directory + theme. Before I make a final decision, I have a few questions:
    1. I currently do not have a domain and have not chosen a hosting service. Your website states that these services will be available soon. How soon? I like the idea of automatic updates, and would rather a “one-stop” solution, but I would like to get started ASAP. I am not ready to publish yet, but would like to start working on my content now.
    2. I hope to generate a small amount of revenue from this website, hopefully enough to cover expenses. However, this portal will be the centerpiece of a non-profit organisation. Thus, my funds are limited. I want to make sure that a one-time payment of $89 is all that is required for the use of the themes, plugins and graphics. I understand that hosting will be extra and payable on a monthly basis, and that extra services are also available at an extra fee. I am worried about the $3200 “extended license” I saw for this product on Theme Forest,. My non-profit does not have that kind of money.
    Thank you,
    Charles

    1. Zlatko

      Hello Charles,

      thanks for your questions:
      1) One click Install Hosting service should be available during this year. We are sorry, we have no exact date when should be this service released. Therefore feel free to have a look at the hosting requirements: https://www.ait-themes.club/doc/hosting-requirements/
      2) Directory package/membership (89,-USD excl.VAT) cover all products on our website that can be used for unlimited times. Please have a look at the detailed info about the benefits you’ll get after purchase: https://www.ait-themes.club/directory-membership/
      Hope this will help.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Jay,
      thanks for asking. The package includes all plugins you’ll find on http://www.ait-themes.club:
      – https://www.ait-themes.club/wordpress-plugins/
      – https://www.ait-themes.club/wordpress-plugins/directory-plugins/
      Should you be interesting in detail which benefits you could get after purchase, feel free to have a look at: https://www.ait-themes.club/directory-membership/
      Best regards!
      Zlatko

    1. Zlatko

      Hello Jeroen,
      thanks for your question. You do not have to pay again, and you can continue using the plugins. In fact you are free to decide to prolong your subscription at any time for the same price.
      Best regards,
      Zlatko

  5. Denis

    Hello, is there a way to see the ADMIN plugin for DIRECTORY+, not only the plugin preview?
    As far as I remember, this was already integrated when I bought this Theme.
    Any suggestion?
    Cheers,
    Denis

    1. Zlatko

      Hello Denis,

      either you mean Easy Admin plugin or theme administration we are sorry, we have no access to demo account. But you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the theme, plugin etc, and once you are interesting to upgrade your membership – no problem, you can do it within 30 days by paying the difference between the prices. In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Feel free to have a look at video tutorial at:
      – https://www.ait-themes.club/doc/using-page-builder-video-tutorial/
      or the documentation where you can find how to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordrpess users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin

      Thanks!
      Zlatko

  6. Denis

    Hello,
    I need some information, is it possible to change the register form?
    I like to have Email as Username and an extra field for User or public name.
    Will this be able to do?
    Cheers,
    Denis

    1. Zlatko

      Hello again,

      you can change the code/CSS of the theme as it comes as open source. We don’t offer an additional service related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advice you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
      You can find some ready website by our clients on https://www.ait-themes.club/showcase/
      Hope this will help.

      Soincerely!
      Zlatko

    1. Zlatko

      Hello Yaron,

      thanks for interesting in Directory+ theme. Theme comes with built-in page builder, many pre-made custom post types and elements to display them in page builder, you can check how to work with PB in the following short video tutorial “Using Page Builder” :
      https://www.ait-themes.club/documentation/#video-tutorials
      Directory+ theme is not compatible with Visual Composer nor Beaver Builder.

      Best regards,
      Zlatko

    1. Zlatko

      Hello Ian,

      should you be interesting in any of the following themes:
      – https://www.ait-themes.club/wordpress-themes/directory-themes/
      – https://www.ait-themes.club/wordpress-themes/
      only some wordpress knowledges are necessary: https://codex.wordpress.org/
      Themes come with built-in page builder, pre-made custom post types, elements, theme options. Our products are multilingual ready with AIT Languages plugin.

      I’d like to also kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      After purchase you can post your technical question directly in our support ticket system. You will be able to log in into your account at https://system.ait-themes.club/support/ and describe us your theme-regarding issue. Ait-Themes team is ready to help you during working days from 8am to 5pm Central European Time.

      Best regards!
      Zlatko

  7. Steve

    In the CSV Import/Export Plugin, If I add the address but don’t have the GPS lat/long, will they be updated or assigned when the script runs?

    1. Zlatko

      Hello Steve,
      latitude and longitude information are required information for each Item post in order to show correctly marker on the map.
      If you are inserting Items via csv file, there are available columns latitude and longitude – make sure please you are inserting coordinates in correct format mentioned in documentation page https://www.ait-themes.club/?p=22072 | The whole CSV Import/Export plugin documentation you can find at: https://www.ait-themes.club/documentation/#csv-import-export-plugin
      It have to be floating number with a dot as decimal separator.
      Best regards,
      Zlatko

  8. Leonard Jackson

    I actually own the directory portal. I’m hoping you’ll add a feature that would take this theme over the top. A responsive slider that can be used for featured ads. Hooked up to payment allowing potential customers to ad themselves and stand out on the page. so if a plumber is in Chicago he can pay say $25.00 to be featured on plumbers chicago for 1 week on the slider.

    1. Zlatko

      Hello Leonard,
      thanks for your interesting idea. We’ll consider it and make decision.
      Thanks for your understanding.
      Best regards,
      Zlatko

  9. Annibale

    Good morning,

    I would be interested to offer “Membership Directory”, this offering includes the ache
    domain and the installation of an SSL certificate?

    Thank you

    1. Zlatko

      Hello Annibale,
      thanks for interesting in our products. We are sorry, Directory package includes all themes, plugins and graphics. For detailed info you can check the benefits you’ll get after purchase this membership: https://www.ait-themes.club/directory-membership/
      We offer also some services that should be purchased separately: https://www.ait-themes.club/services/
      Hope this will help.
      Best,
      Zlatko

  10. Steve

    Does the CSV import update the gps location when imported? Fopr example if I import a bunch of records with just addresses, will the pins show in the correct spot?

    1. Zlatko

      Hello,
      please find the answer to your question at: https://www.ait-themes.club/presale-questions/comment-page-36/#comment-10524
      Kind regards!
      Zlatko

  11. Marek

    servuste. som trosku zmateny, ci po zakupeni temy directory plus musim dokupit este vsetky pluginy ? alebo budem vediet vytvorit list obchodov. tiez by bolo fajn vidiet ako to funguje z backendu, ako si budu zakaznoci zadavat listing.
    dakujem
    marek

    1. Zlatko

      Zdravíme Vás Marek,
      vďaka za dotaz. Samostatná Directory šablona je vybavená základnou funcionalitou pre vytvcorenie adresára obchodov. Avšak k nej sú v ponuke aj rozšíriteľné pluginy, ktoré môžete nájsť tu: https://www.ait-themes.club/wordpress-plugins/directory-plugins/ a taktiež aj na tejto URL adrese: https://www.ait-themes.club/wordpress-plugins/.
      Konrétne Easy Admin je plugin, ktorý uľahčí prácu v administrácii WordPressu, pre viac info zasielam linky na video tutorialy:
      – Easy Admin: https://vimeo.com/200361201
      – Page Builder: https://vimeo.com/106372964
      Nakoĺko predpokladám, že budete mať záujem o slovenskú lokalizáciu, doporučujem AIT Language plugin – v následujúcom videu sa dozviete ako nastaviť iný jazyk pre back-end and front-end jednoducho a rýchlo bez potreby prekladania .mo súborov: https://vimeo.com/106372962
      Z tohoto dôvodu doporučujem Vám zvážiť zakúpenie Directory balíčka (89,-USD bez DPH), ktorý zahŕňa všetky šablony, pluginy a grafiku dostupnú na našej stranke http://www.ait-themes.club. Pre viac info ohľadom bonusov, ktoré zíáskate po zakúpení, prosím navštívne následujúcu stránku: https://www.ait-themes.club/directory-membership/

      S pozdravom
      Zlatko

  12. Murat

    Hello there,

    I work on a project.
    In this project, railroad cars and other subjects will be gathered in a portal.
    The site designed for the project will be private to me. Certainly no sales to anyone.
    There is a site near the project. (http://www.railwaydirectory.net/)
    But as a content mine is to offer a site that is richer and better suited to today’s conditions and has better visibility.
    Could you do a study on this subject?
    Best regards,
    * Sorry I use google translate.

    1. Zlatko

      Hello Murat,

      thanks for your message. Yeah, you can create directory model with the more functionality thanks to many useful extension plugins. Feel free to have a look at:
      https://www.ait-themes.club/wordpress-plugins/directory-plugins/ and/or https://www.ait-themes.club/wordpress-themes/.
      Therefore, please consider a special price we have currently for Directory membership /89,-USD/ which includes all plugins, themes, graphics. For detailed info about the benefits you could get please have a look at: https://www.ait-themes.club/directory-membership/

      Kind regards,
      Zlatko

    1. Zlatko

      Hello,
      please check our knowledge base at: https://www.ait-themes.club/knowledge-base/theme-doesnt-work-how-to-fix-most-common-errors/
      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . Please kindly also note that in general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Best regards,
      Zlatko

  13. cassant

    Bonjour je souhaiterais chercher des tutos pour le thème que j’ai acheté ” MultiBlogauteur ” car je rencontre quelques soucis de mise en page pour la taille de mes photos dans les articles et la gestion du back office
    cordialement Sébastien

    1. Zlatko

      Hello Sébastien,
      thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      or post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best regards,
      Zlatko

  14. Michal

    Hi there,

    I’ve bought your Solitudo theme.

    I’m using “Google Maps” in the Page Builder, however it is quite flawed.

    Because it does not allow to enter latitude and longitude, but only address and then geocodes it on the fly while loading the page, it is absolutely useless once there is any significant number of markers (I’ve got around 15) – as it takes about 20 second to geocode all the markers one by one.

    Is there any workaround to this / could you please fix this?

    Thanks
    Michal

    1. Zlatko

      Hello Michal,
      thanks for your message. Which version of php does your hosting use? We have experienced that the themes work much faster with PHP version 7.x .
      Hope this will help.
      Best regards,
      Zlatko

  15. antonio

    Ciao mi vchiamo Antonio ,sono Italiano.Da poco ho cominciato a creare un sito web che prevede una membership con iscrizione a pagamento.Avete una soluzione di questo tipo da potermi proporre e che sia naturalemnte multilingua?
    Grazie 1000 antonio

    1. Zlatko

      Salve Antonio,
      thanks for your message.
      Feel free to have a look at the following directory themes: https://www.ait-themes.club/wordpress-themes/directory-themes/ – You can find the comparison table at the end of this article: https://www.ait-themes.club/directory-wordpress-themes-club/
      Each of mentioned themes allows you to create and manage users packages.
      Should you be interesting in extension plugins, the following option you have:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      you can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordrpess users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager
      Best regards,
      Zlatko

    1. Zlatko

      Hello Christophe,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Best,
      Zlatko

  16. john

    we just received another email from you today telling us about the “unbeatable low offer special” on the directory theme. However. Will you answer one question? Can show us a live example? Not the ones on your website but a real one from a customer that has been up for more than a year. Or do you just want us to give you money?​

    1. Zlatko

      Hello John,
      feel free to have a look at showcases portfolio at: https://www.ait-themes.club/showcase/
      Should you have further questions, feel free to contact us back.
      Kind regards,
      Zlatko

    1. Zlatko

      Hello Mikhail,
      yes, you can import demo content: https://snag.gy/N7hyM2.jpg
      You’ll get an access(download) theme documentation at: https://system.ait-themes.club/
      Best regards,
      Zlatko

  17. Stephan

    Hi
    I am interested in the Directory themes, but I am looking for a solution where woocommerce can take over the full payment process, especially due to VAT and country issues.
    Is this possible with your directory themes?

    Then additionally I would like to know, in the Membership, are there all Themes and Plugins included or is it a difference for premium- and directory themes.

    Thanks and regards
    Stephan

    1. Zlatko

      Hello again,
      please have a look at the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-36/#comment-10628
      Secondly,
      Directory membership includes all themes, plugins and graphics you’ll find on http://www.aitthemes.club. Feel free to have a look at the benefits you’ll get after purchase Directory package: https://www.ait-themes.club/directory-membership/
      Sincerely!
      Zlatko

    1. Zlatko

      Hello Christophe,

      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Best,
      Zlatko

  18. Emma

    Hi! I payed for a licens at ThemeForest yesterday for BusinessFinder+, but my english is not that good and I missed out that the plugins doesn´t included in that, and I really need the plugins to. I saw now that I can contact you about it and you issue a refund.

    1. Zlatko

      Hello Emma,

      thanks for your message. Yeah, it’s possible but it should be done via themeforest market place /we are not he owner, but able to manage it/. Therefore, please follow this link: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- and do not forget to mention the reason.

      Thanks for your understanding.
      Best regards!
      Zlatko

  19. Emma

    Hi!
    I payed and downloaded BusinessFinder2 on ThemeForset yesterday and just after I downloaded I realised that it didn’t´t include the plugin that I also need. Can you somehow help me with that issue? Instead I would like to buy a membership at your site that includes plugins and graphics.
    Best regards Emma

  20. Stephan

    Hi.
    I am interested in one of the Directory themes. Is it possible to use woocommerce (with according plugins) for the complete payment process of the listings? This would come in handy especially for different countries, currencies and VAT.
    Thanks and regards
    Stephan

    1. Zlatko

      Hello Stephan,
      although all of our directory themes are compatible with WooCommerce plugin, items (user’s packages) are possible to be sold by using PayPal Payments, PayPal Subscription or Stripe Payments plugins, available at: https://www.ait-themes.club/wordpress-plugins/directory-plugins/. We are sorry, it’s not possible by using WC plugin by default.
      Thank you for understanding.
      Best regards,
      Zlatko

    1. Zlatko

      Hello,
      please check the answer sent via email on your first question. Cancellation policy is described in the section “refund” at https://www.ait-themes.club/terms-of-use/
      Best,
      Zlatko

  21. Andrei

    Hello, there is a lack of clarity on your website with Directory Membership…
    You propose Directory Membership for $89.00
    Your banner says that it includes 89 templates, 25 plug-ins, etc.
    Yet – Your offer for $89.00 includes all templates and plug-ins from your website or only from directory-themes and directory-plugins ???
    https://www.ait-themes.club/wordpress-themes/directory-themes/
    https://www.ait-themes.club/wordpress-plugins/directory-plugins/

    Can you give a complete list of templates and plugins included in the Directory Membership? We want to have an accurate understanding before buying, without confusion

    And how long will this offer for $89.00? I have to finish the current order, and only after that to buy

    Thank you!

    1. Zlatko

      Hello again,
      Directory membership includes all themes, plugins and graphics you’ll find on http://www.aitthemes.club
      For detailed info please have a look at the benefits you’ll get after purchase the Directory package: https://www.ait-themes.club/directory-membership/
      Secondly,
      we have no access to an exact plan when finish the current offer. Thanks for your understanding.
      Best regards!
      Zlatko

  22. Gökhan Kahraman

    Merhaba. City guide temasını kullanıyorum. Türkçe bir site olduğu için linklerinde türkçe olmasını istiyorum. Eklediğim öğeler “….item/eklenenfirma” şeklindeoluyor. kategoriler ise “….cat/lokantalar” şeklinde oluyor. linkte bulunan “cat” ve “item” gibi arviş linklerini nasıl değiştirebilirim?

    1. Zlatko

      Hello,

      thanks for asking. You can change slug according the following instructions: https://www.ait-themes.club/knowledge-base/how-can-i-change-items-slug-and-slug-of-other-custom-post-types/
      Should you have further questions, I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      or post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best regards!
      Zlatko

  23. kadysz

    Hello,

    Bruno-editions.fr is a new market place that sells wordpress, prestashop, drupal themes, e-mail templates, vectors and many other creations.

    As a professional and talented graphic designer / webdesigner, you have the opportunity to sell your creations on our marketplace.

    The principle is simple, you sign up, you put your products on sale, once validated, your products are online.

    At each sale, you will be paid 50% commission. Our marketplace is therefore a very good way to sell your creations and develop your business.

    We remain at your disposal for further information. To start selling now, register: http://www.bruno-editions.fr/en/

    Cordialy

    1. Zlatko

      Hello,
      thanks a lot for your message. We are sorry, we are not interesting at this moment. Should we change our decision, we’ll contact you back.
      Thanks for your understanding.
      Kind regards!
      AIT Team

  24. Thorsten Koenig

    Hi – can you recommend a theme for an Education Service Agent, focused on offering language courses abroad. Clients from up to 30 countries, so multilingual is a must – the page needs to be structured with up to 7 tiers – and we would like to integrate a decision tree to guide the client.
    I hope that is a good summary 🙂
    Thorsten

    1. Zlatko

      Hello Thorsten,
      thanks for interesting in our products. Here is the list of all themes that are fully integrated and compatible with AIT Languages plugin thanks to which you do not perform the translations of back-end and front-end of the theme. You just need to insert the content in desired languages. Here is this of supported languages by our team: https://www.ait-themes.club/multilingual-support/#languages
      The list of mentioned multilingual ready themes: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      Thanks to drag and drop page builder, pre-made elements and custom post types you can easily create the layout according your needs. If i have understood you correctly, i think the best results you could achieve with One Page theme: http://preview.ait-themes.club/index.php?t=onepage
      How to set your language localization: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/
      How to work with page builder: https://www.ait-themes.club/doc/using-page-builder-video-tutorial/
      Hope this will help.
      Best regards,
      Zlatko

  25. Del Younglas

    I am currently a subscriber with a “Premium” Membership. It appears that everything I have available to me is available me at $89 now. Is this correct? If so, how can I renew at the lower rate?

    1. Zlatko

      Hello Del,

      thanks for asking. You can get Directory package/membership for a 89,-USD as a new product. Your membership starts from the day when you purchase at: https://www.ait-themes.club/pricing-sign-up/. After one year you are free to decide to renew for the same price (89,-USD).
      Should you have further questions, feel free to contact us back.

      Best,
      Zlatko

        1. Zlatko

          Hello,
          you do not need to do cancellation of your current membership. You should simply click on purchase Directory package and proceed the payment: https://www.ait-themes.club/pricing-sign-up/
          Best regards!
          Zlatko

  26. Ferenc

    Dear Author, I have a pre-sales question. I try to build a directory listings site. This site could be serve a listings results/featured ads only for registered users, who are eligible to specific demographic categories. For example: I’m Ferenc, I live currently in Hanover (Germany). My demographic items are: I’m 34 years old, male, hold a university degree, love pets and KFC and I can update these items in my account as a simple user. In this case, I get only featured listings/ads only, if I’m currently in Hanover (GEO location), and I fulfill the selected demographic items of the listings and if possible, I get on my mobile a push notification about this featured ad, if I for instance about 300m from the listings advertiser. Thank you for your support!

    1. Zlatko

      Hello Ferenc,
      thanks for asking and interesting in our directory products. In fact there shouldn’t be any issue with your project except the one thing. I am not sure about the push notification feature – how it should work? I am afraid we have no such an option by default, but there is no problem with search by using geolocation, even by using google locations thanks to AIT Advanced Search Plugin: https://www.ait-themes.club/wordpress-plugins/advanced-search/
      Best regards!
      Zlatko

  27. Henry

    I’d like to purchase Directory + and set up a domain with multiple cities. I would like to know if it is possible to have domain slugs to read as follows: www. domain.co./city1…, www. domain.co./city2…, www. domain.co./city3…, etc

    Thank you

    1. Zlatko

      Hello Henry,
      thanks for asking. No problem, feel free to have a loo at these instructions: https://www.ait-themes.club/knowledge-base/how-can-i-change-items-slug-and-slug-of-other-custom-post-types/
      Best regards!
      Zlatko

  28. Flavio Araujo

    Através das redes sociais encontrei este thema. Este que encontrei para App seria para site também.
    Pagando esse valor referente ao clube tenho acesso a todos os temas conforme li.
    Não sou profissional da area mais quero desenvolver um projeto e o farei eu mesmo.

    1. Zlatko

      Hello Flavio,
      thanks a lot for your message. Yeah, after purchasing Directory membership you’ll get the following benefits: https://www.ait-themes.club/directory-membership/
      Secondly, we are sorry no mobile application available for the moment due the the other projects with higher priority.
      Thirdly, we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advice you to contact an experienced wordpress developer/designer who will help you to create unique web site, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best regards,
      Zlatko

    1. Zlatko

      Hello,

      we are sorry, no one of our directory themes uses customer’s reports, there is no pore-made ability to contact customers via sms.

      Thanks for understanding.
      Best regards,
      Zlatko

    1. Zlatko

      Hello Celine,
      thanks a lot for asking.
      Yeah, any of our multilingual and translated ready themes are compatible and work with AIT Languages plugins that extend the theme multilingual localization: https://www.ait-themes.club/multilingual-support/
      No needed to perform back-end and front-end translations, here is how to use the plugin after activation in theme: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/
      Best regards,
      Zlatko

  29. Konstantyn

    Hi.
    I’ve purchased premium membership already but still struggle to find answer on following:
    – is it possible in Directory+ Theme to put location search above the map on main page (tried everything but can’t get that result). I see it on one of screenshots on BusinessFinder+ theme but when installed it search form still appears either right hand of the map or below it (depending on settings) but higher than map to be first to be seen. There’s such view on screenshots, so hopefully it can be done.

    – on demo version of BusinessFinder+ for mobile I see in search results and location details MAP and SEARCH are collapsed to single button which is very nice for user. But after installing BusinessFinder+ theme form mob it still shows non-collapsed search and map. Is there any option to collapse search and map (not only menu)?

    – is it possible to hide logo or move it down? on each theme view from mobile starts with logo which takes half of screen and to get to content user has to scroll at least 1 screen down.

    If mentioned settings are available in other themes than I use, which one should I apply?

    Thank you for reply!

    1. Zlatko

      Hello Konstantyn,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      or post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best regards,
      Zlatko

  30. Joost Lenting

    Hello, I noticed that I have to renew my
    Bundle – Anchor Multilingual
    and
    PremiumX Membership

    which is more then 170 dollars

    take it that the 89$ purchase also works?

    1. Zlatko

      Hello Joost,
      thanks for asking. Yeah, feel free to consider Directory membership as it includes all themes, all plugins and all graphics. For detailed info about the benefits you’ll get after purchase please have a look at: https://www.ait-themes.club/directory-membership/
      Best,
      Zlatko

  31. Maxim Dolinskiy

    Hello, i bought my Arctica theme in Themeforest in 2014
    But now you not support there.
    How can i get update?
    i have no purchase code (not found in email with download link)

    1. Zlatko

      Hello Maxim,
      Thank you for your message and question:

      Theme is now available only at https://www.ait-themes.club/wordpress-themes/arctica as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages / products in our club:
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership
      – after the period of 12 months you can still continue using our products – no restrictions

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best regards,
      Zlatko

  32. Jorge vidaurre

    1) In the $89 deal, are included the Translated and Multilingual Themes? Please be specific and list the names of themes included in this category.

    2) Are there any annual maintenance fees? and which are those fees? Are there several types of annual fees (please list each one?) i.e. per theme, per # of plugins used, per # of graphics, per number of languages activated in the theme? or is it a flat fee?

    3) Can owners use external to AIT plugins? Is there a list of preferred or tested plugins that integrate well with the aIT themes?

    This past Saturday I sent an inquiry about a list of WP plugins that I plan to install in my website, but have not received any comments. I need this information to purchase the $89 package deal.

    Let me know ASAP.

    1. Zlatko

      Hello Jorge,

      thanks for your questions:
      1) Directory membership (89,-USD) includes all themes wordpress products you can find on http://www.aithemes.club , which means it covers also all Translated and multilingual themes:
      – https://www.ait-themes.club/wordpress-themes/directory-themes/
      – https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      2) There are absolutely no other annual fees. The price of package includes the following benefits that you’ll get after purchase: https://www.ait-themes.club/directory-membership/
      3) Yes, there are many plugins that can work with our themes, but obviously we do not perform the testing. The following are integrated /design, functionality/:
      – Revolutions Slider,
      – EasyReservations (hoteliour, gourmet, anchor, coffeebar, ristorante+, beachclub, hair wordpress themes only)
      – SEO Yoast
      – WooCommerce plugin
      – Ecwid Shopping Cart
      – Open Table widget (gourmet wp theme)
      – Super Cache plugin
      – etc.

      In addition the answer to your questions posted via private message:

      1) Wordfence Security – OK
      2) Yoast SEO – OK
      3) Contact 7 form – NON
      4) ebook store – WooCommerce, Ecwid
      5) Updraft – not tested
      6) W3 Total Cache – OK
      7) WP Affiliate Manager – not tested
      8) WP Smush – OK
      9) WP Performance Score Booster – not tested
      10) WP Social Sharing – not tested

      – the list of all products you can find on https://www.ait-themes.club (all themes, plugins and graphics)
      – list of all of the 26 languages: https://www.ait-themes.club/multilingual-support/#languages

      Regarding installation on Cloud server – your Q: “”If you still offer for $50 the Cloud Server set up? I used a Cloud Server with 1and1.com.“”
      Our answer: one of our services we offer is a theme installation: https://www.ait-themes.club/services/theme-installation/
      but kindly note that we do not offer setting up the server. Offered service include only theme installation and WordPress installation. In case the hosting doesn’t fulfill minimum theme hosting requirements described at: https://www.ait-themes.club/doc/hosting-requirements/ you’ll be prompted to solve this issue with hosting provider…
      Last but not least, please pay attention to have a standard/common worpdress installation … (with no pre-installed WordPress platform)

      Hope this will help, i apologize for delayed answers anyhow.

      Best regrards,
      Zlatko

Leave a Reply

Your email address will not be published. Required fields are marked *

Your comments help us to improve our products and services so we keep recording them. We use the comment also for future reference. For further details please see our privacy policy

Pre-sale Questions