Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (5640)

  1. fatih

    merhaba, premium üye olacağım. fakat tema ihtiyaçlarım arasında magazin teması ve video temasıda var. neden böyle temalar oluşturmuyorsunuz?

  2. Guilherme Candido

    Hello Guys,
    I want to know if the Event Guide Theme can be integrated with a ticket system, i want my custommers to buy from the theme, is that possible? Thks

  3. Payam

    Hello,
    I purchased Directory theme from themeforest and now I need support. I provided the purchase code but I get the message that my support is expired.

  4. Oliver

    Hello, if i buy your offer “Get all Themes and 25 Plugins” all plugins include like on your demosite at envato the the Event Guid” or i need some more plugins?

    Regards

    1. Zlatko

      Hello Tarun,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      –> especially: https://www.ait-themes.club/doc/hosting-requirements/
      or post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best,
      Zlatko

  5. Yasin Malik

    Hello I have purchased your theme but i am not able to change my google map API key please send me the detail where from i can change my google map API key.

    https://themeforest.net/item/business-finder-directory-listing-wordpress-theme/5443578

    1. Zlatko

      Hello,
      thanks for purchasing one of our products:
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      and search by keyword for example google API
      or post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best,
      Zlatko

    1. Zlatko

      Hello,
      I’d like to kindly ask you to check our knowledge base and/or documentation
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base
      or post technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few hours).
      Best regards,
      Zlatko

  6. Adedokun Bamigboye

    Hi there.

    I Am one of the fan of AITtheme infact I have a directory+ template which I have used for a month and I fell in love with it. Now I want to buy the full version. I want to be a full member of AitTheme club. I have some data already with directory plus template.

    Now that I want to get the new template I hope I wont have issues moving the data to the new template? Will support help me out?

  7. steve nippel

    Hello I already send you an email yesterday, not sure whether you received it.

    I see now that you are offering a lifetime membership, despite I am already a client for some years now, atleast paid 345 dollar excl. taxes. Therefore I think it is not fair to ask the same amount of 500 dollar.

    Please let me know what you can do, for instance pay the difference(150dollar-200 dollar) to extend to lifetime subscription.

    please let me know,

    kind regards,

    steve

  8. Thomas Wiegrefe

    What is included in the PremiumX Membership for $89 ? And what is the timeframe?
    And what is included and fro what timeframe is your new offer for $149 ?
    Happy New Year
    Thomas

    1. Zlatko

      Hello Thomas,
      PremiumX membership is no available for the moment (there were all products except the directory themes, plugins and graphics).
      The current available packages are shown at: https://www.ait-themes.club/pricing-sign-up/ and the price includes access to the product updates and access to support forum valid for a 1 year. After this period you can renew for the same price.
      You can find all the benefits of the Directory membership (149,-USD) at: https://www.ait-themes.club/directory-membership/
      Best,
      Zlatko

  9. Tom Cuneo

    Just a note – one theme style you really seem to be missing is a news style theme.
    No reply needed. Already a customer just had a client doing a magazine and noticed you really dont have one for that.

    1. Zlatko

      Hello Tom,
      thanks for your feedback. Magazine theme is in our To-Do list and should be released in a few months. ETA mostly depends on customer requirements.
      Best regards,
      Zlatko

  10. Tomaz

    Hi. Few years ago I bought Unique design meets WordPress theme from themeforest. In the time of buying I never saw, that I would have to renew my subscription – now, the server administrator is warning me about updating the theme. So … although I already bought the theme I will now have to buy it again??? Thanks for the answers. Tomaz

    1. Zlatko

      Hello Tomaz,
      we are so sorry about your misunderstanding. Please, read carefully point section 18th that was stated on themeforest.net/legal/market when you have purchased the product:

      18. Terms of buying: When you buy an Envato Market item you’re doing so on the following terms:
      -you promise to us and the author that you have carefully considered the suitability of your chosen license, and that you have chosen appropriately;
      -you cannot cancel a completed purchase of an item;
      we and the authors do not promise that any particular item will continue to be available on Envato Market so you should download and save the item as soon as you buy it;
      -once you purchase an item and you pay the item price, you acquire a non- exclusive license to use the item under the terms set out in the license (non-exclusive means others might also license the same item);
      -the author retains ownership of the item;
      -your relevant details may be provided to the author of the item in order to facilitate the transaction, for example for invoicing and item support services;
      -we have the right to enforce against you the terms of the license that you have acquired from an author.
      It is important that you understand the terms on which you are making a purchase. Please take the time to review this section carefully.

      I hope I have put your mind somewhat at ease. If you have any more questions feel free to contact our Ait-Themes Team.
      Best regards!
      Zlatko

  11. allsiteneeds

    upon initial purchase of your theme from themeforest, I was not aware that the plugins were not included. I am following through to get the refund. I to this day have never used the theme because i could never get it to work properly

  12. Mark Kawabe

    I have recently taken over a site that has the Doctor+ theme installed. The Ait Updater Plugin is not installed, and I can not tell if this version of Doctor+ is licensed. As a result, I don’t know how to update the theme. I assume I will have to purchase a license for this theme to do the updates which is fine, but I just want to make sure this is the proper and necessary step to take. Please advise. Thank you.

    1. Zlatko

      Hello Mark,
      Thank you for your message and question.

      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages / products in our club:
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership
      – after the period of 12 months you can still continue using our products – no restrictions

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best regards,
      Zlatko

  13. Orly

    Hello,
    i sent you a question the other day and since we wish to move forward i would appreciate a reply.
    also we were wondering if you have an implementation service, to build the website using your template.

    1. Zlatko

      Hello,
      please check the answers sent vie email.
      An additional answer: We offer some additional services related to websites of themes users just after purchase. General support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Should you have further questions, please contact us back.
      Kind regards,
      Zlatko

  14. Christoph Schweiger

    Hello

    Do you have any directory theme available with a user backend for our listings owners which is not the wordpress backend, we look for a more beautiful and user friendly solution, like this example:https://themeforest.net/item/docdirect-responsive-directory-wordpress-theme-for-doctors-and-healthcare-profession/16089820?s_rank=52

    Please let us know if you have any solution or plan to update any of your themes with a more user friendly backend, because our business partners are complaining about the user backend a lot they can`t handle the wordpress style.

    Best Regards,

    Christoph Schweiger

    1. Zlatko

      Hello Christoph,
      thanks for asking and interesting in our products. Feel free to check the following option we offer:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      you can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordrpess users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager
      Hope this will help.
      Best,
      Zlatko

  15. andres

    Hi – do your themes include a quick install with demo content? I’m not really familiar with WordPress so would just like to do a demo install and change the content. Thanks

  16. Aigars

    Hello.
    Why the pricing just changed?!
    I wanted to purchase directory membership for $99.. now it’s 149..
    Is there any change to get it for 99?

    1. Zlatko

      Hello Aigars,
      thanks for your message. The special offer has ended from the beginning. But it’s possible we could offer even better price in the future. Please, stay tuned :)
      Best,
      Zlatko

  17. Andrei

    Hello,
    I am considering buying Directory+ for my travel site.
    I like Directory+, but I am not sure if I can create my own Custom Post Types with Custom Taxonomies

    I want to have some Post Types:
    1. Location Directory (lakes, mountains, forests, waterfalls, etc.)
    2. Hotels catalog.
    3. Tours catalog.

    It should be like a “Items” in Directory+ with Taxonomies: Categories and Locations
    But Locations Taxonomy should be common for all the Post Types

    All them is designed for different purposes, and I want them in different Post Types
    It is possible to organize in the Directory+?

    Thank you!

    1. Zlatko

      Hello Andrei,
      thanks for interesting in Directory+ theme. Items custom post type can be designed once (like a special page), it can’t use different layouts for purposes you have described. For more info please have a look at: https://www.ait-themes.club/doc/page-builder/
      But, there is an option to use Item Extension plugin that just extend item post type with additional fields: https://www.ait-themes.club/wordpress-plugins/item-extension/
      Best regards,
      Zlatko

  18. Craig

    hi – I bought the freestyle theme and have had issues updating it since I bought it several years ago.

    this was my purchase link:
    http://themeforest.net/user/holycow?pm_key=NzQ5NjA0

    can you please help me?

    1. Zlatko

      Hello Craig,
      Thank you for your message and question:

      Theme is now available only at https://www.ait-themes.club/wordpress-themes/ as the theme has been removed from Themeforest market place.
      If you plan to update theme you have an option to subscribe for any of available packages / products in our club:
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership
      – after the period of 12 months you can still continue using our products – no restrictions

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best regards,
      Zlatko

  19. Gokmen BAYRAM

    Merhaba,

    Kendim Tema yapıyorum ve aynı zamanda sizin için çalışmak istiyorum. Sadece Türkçe Departmanı destek biriminden görevlendirirseniz size destek vermek isterim. Türkiye için dil kodlama, kurulum destek, içerik destek ve tema yerleşimi hakkında Türkiye de ki kullanıcılara yardımcı olabilirim. Ekibinize katılmak istiyorum.

    Saygılarımla

    Gökmen.

  20. lotfi

    hi
    would love to get the event guide theme and was wondering in addition to organizers and events is it possible to add an artists category with filters and all
    so every artist can put his gallery details ….
    thanks a lot

    1. Zlatko

      Hello Lofti,
      thanks for interesting in our products.
      I am not sure whether i have understood your correctly regarding filtering. In fact users are able to add events and gallery, filtering is possible by using Advanced Filters plugin: https://www.ait-themes.club/wordpress-plugins/advanced-filters/
      Obviously the following option you have:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      you can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordrpess users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      Hope this will help.
      Best regards,
      Zlatko

  21. lotfi

    hi

    and do u optimize you themes for speed with cdn for the demo or just the demo installed on a fresh install ?
    just t see if my server is slow or not

    thanks a lot

    1. Zlatko

      Hello again,
      feel free to have a look at the following articles:
      https://www.ait-themes.club/knowledge-base/speed-up-website-using-caching-plugin/
      https://www.ait-themes.club/speeding-up-your-wordpress/
      Secondly, in general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/.
      Hope this will help.
      Kind regards,
      Zlatko

    1. Zlatko

      Hello Dirk,
      thanks for contacting us.
      Demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the theme, plugin etc, and once you are interesting to upgrade your membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Secondly, our themes are compatible with WordPress Multisite.
      Best regards!
      Zlatko

  22. Information about d membership packate

    Hello,

    actually i’ve 2 service active until august
    Plugin – AIT Languages – 2016-09-15 / 2017-09-15
    and
    Plugin – Item Reviews – 2016-09-14 / 2017-09-14

    it is possible to have a price to make the annual subscription that consider the 7 months left for both plugins?

    1. Zlatko

      Hello,
      thanks for your message and question:
      You have an option to get Directory package (please have a look also at benefits you’ll get: https://www.ait-themes.club/directory-membership/ ) and start using all of our products right after purchase. Your new membership starts from the date when ends your current membership and is valid for a 1 year. In case when you have purchased single products services, Directory membership starts from the day when you buy the product.
      Thanks for your understanding.
      Best regards!
      Zlatko

  23. Schnydrig Damian

    Hi,

    we need professional support for a installation with you’re extetion. Is possible we make a payment for a houre and someone can support us with 2 points, our client whats to have change.

    If yes, we will make a screenvideo with the two questions and we wait to you’re answer with a solution or we make short a meeting by skype or teamviewer.

    Look forward to you’re answer.

    Best Regards

    Damian Schnydrig

    1. Zlatko

      Hello Damian,
      We don’t offer an additional service related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Thanks for understanding.
      Sincerely!
      Zlatko

  24. John

    Hi, is there a way to manage video in Directory+ items? In other words, can it be a subscription level option for a user to add a video to their listing?

    1. Zlatko

      Hello John,
      we are sorry, there is no Video Custom Post Type available right after theme installation. Anyhow, can be included by using WYSIWYG editor: Content (Editor) – allow users from package use main content editor. For detailed info please have a look at the documentation: https://www.ait-themes.club/doc/users-registration-packages-options/
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager
      Best regards!
      Zlatko

  25. li

    I want to make a website about family activities calendar and map. It’s a little bit like Busniss+ style and Event+ event management. Which one I should chose, or city+? whats the difference between them? And all of them support cookies? So the users can see the events recommend for them based on their reading history?

  26. li

    The directory membership is only for 1 year? but the usage is lifetime? so that means I will only get help in 1 year, but after 1 year, I can still using this but just will not get help from you?

    1. Zlatko

      Hello Cristian,
      each of our products comes with the price valid for a 1 year that includes: access to support forum, access to product updates, unlimited license usage. After 1 year you can continue using our products or you are free to decide to prolong the subscription. No problem.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Jabir,

      thanks for asking. Whether you decide to use Search Form element /built-in the theme/: https://www.ait-themes.club/doc/search-form-element/ or you choose Advanced Search plugin: https://www.ait-themes.club/wordpress-plugins/advanced-search/ you have an option to use geolocation feature /the current location/. For more info how to set Advanced Search plugin, please have a look at: https://www.ait-themes.club/documentation/#advanced-search-plugin
      Hope this will help.
      Kind regards,
      Zlatko

  27. christian glantz

    Hello,

    wht is the difference between directory+ uand business finder +

    Are the plugins(advanced Filter, item reviews) alway included if I buy only one theme or have do i have order them separately.

  28. Marco Todone

    Hello, I must to renovate my Solitudo theme subscription. Because the price is the same, if better for me to move in the PremiumX membership?

  29. Alex

    Hello,

    Why links doesn’t work when click member area (Logout, Item, …)?
    http://www.icotentin.fr/
    Id : test
    Pass : testtest
    Where is frontend editor page for member ?

    1. Zlatko

      Hello Alex,
      thanks for asking. I can see a white page, please check our knowledge base article at: https://www.ait-themes.club/knowledge-base/theme-doesnt-work-how-to-fix-most-common-errors/
      Secondly, front end editor is not available. Instead of this you can use Easy Admin plugin:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      you can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordrpess users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager
      Hope this will help.
      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . Please kindly also note that in general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Jaeck,
      we are sorry, demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the theme, plugin etc, and once you are interesting to upgrade your membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Best regards!
      Zlatko

  30. Colin

    Hi there,

    I was wondering if you could recommend a plugin to create a content lock sign up for for the directory plus theme?

    I had it so that everyone had to register but this took them away from the page they were on and made it difficult to get back…. so the drop off was huge.

    Any help is greatly appreciated.

    1. Zlatko

      Hello Colin,
      thanks for asking. We are sorry, there is no such a plugin that would enable users post the content by using front-end interface.
      Feel free to consider the following option you have:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      you can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/wordpress-plugins/easy-admin/
      Thanks to Easy Admin you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordrpess users in order simplify their work in WordPress administration. Please have a look at documentation files also:https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting allow your users to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      Hope this will help.
      Have a great day!
      Zlatko

    1. Zlatko

      Hello Izaias,
      thanks for asking. We are sorry, we don’t offer an additional service related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Thank you for understanding.
      Best regards!
      Zlatko

  31. Toby Richards

    Hi guys,
    we installed a copy of Guest House for a client of ours a year or so ago (version 2.44) We would like to update to your latest responsive version. Before we pay for the new version is there anything we should know or any potential issues when switching versions of this theme?
    Thanks
    Toby.

  32. Tony Mucciolo

    I bought your business finder+ theme, and have problems with it. I sent an email over week ago, but no response. How can I get some customer care???

    1. Zlatko

      Hello Tony,

      thanks for your message. Could you please repost the URL link to your message? I have checked your account where you have access to our support forum, but didn’t find any: https://system.ait-themes.club/admin/customers/detail/26129

      Anyhow, Please, check your theme version with the latest one: You can get the supported theme version by using AIT Updater plugin for free -> https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledge-base

      Should your issue still persists, Ait-Themes team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. Please log in to your account https://system.ait-themes.club/support/ . Please kindly also note that in general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.
      Kind regards,
      Zlatko

Leave a Reply

Your email address will not be published. Required fields are marked *

Pre-sale Questions