Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Memberships

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

ThemeForest customers

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

Comments (8541)

  1. Henry Ubani

    I purchased your theme Lifetime Membership today but the theme is not what I expected. There is No frontend dashboard for users. wp-admin is showing in the user link which is very very bad. Please, I need refund of payment if there is no way to hide that wp-admin that is showing in user link. I have already applied for refund through my paypal account. See the example below: https://g……..y.com/wp-admin/post-new.php?post_type=ait-item

    1. Zlatko

      Hello Henri,

      The subscription has been deactivated and the payment refunded.
      Please kindly also note that we are working on adding new features to our newest Citadela theme and plugins, we have in our plan to add frontend editor in the future. Please stay tuned :), https://www.ait-themes.club/blog/

      Kind regards.
      Zlatko
      AIT team

  2. Ed

    Hello,

    I’m setting up a directory of health and fitness businesses across the country but I would like them broken up into separate cities. And I’d like each directory to have it’s own “home” page with a skyline of each city. Is this possible and how?

    Thank,s

    Ed

    1. Zlatko

      Hello Ed,

      thanks a lot for contacting us back. It mostly depends on your demands, anyhow we’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time. Thanks for understanding.

      Sincerely!
      Zlatko
      AIT team

    1. Zlatko

      Hello Ionela,

      thank you for your message. Please check out the documentation page or video tutorial, you should use AIT Languages plugin: https://www.ait-themes.club/multilingual-support/
      – https://www.ait-themes.club/documentation/#multilingual-options
      – https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      Should you have further questions, please contact us back.

      Best regards!
      Zlatko
      AIT team

  3. elarsonlee

    I am trying to fix a website that uses your Doctor+ theme. I just paid $99 for lifetime membership but I seem to be locked out of that site. When I try to go to drlopezgranja.com/wp-admin it brings up ait login and none of my password combinations are working. Can you help me with this please? It is urgent – the website is not functioning properly.

    1. Zlatko

      Hello there,

      thank you for your message.
      Feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Have a nice day!
      Zlatko
      AIT team

  4. Valeri

    I want to buy the membership but I don’t use PayPal, can I just pay with Visa or Master? Or you only do sales trough PayPal?
    I don’t have and don’t want a PayPal account

    1. Zlatko

      Hello Valeri,

      thanks for asking. You should be able to pay with Visa or Master card once you register in our system. Should you have further troubles, please contact us back.

      Have a nice day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      thanks for asking.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full (Lifetime` Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      thanks for asking. Yeah, that’s correct. After 1 year you can prolong the access to support forum for a 6, 1ľ or the more months. No problem.

      Best!
      Zlatko
      AIT team

  5. Manny

    I would like to upgrade to Black Friday Special. Just got billed $89.99 and paid but would like the $99 Lifetime Special. Can you help please? Rgds, Manny

    1. Zlatko

      Hello Manny,

      Thanks for contacting us back. We have refunded your purchase. You’ll receive money back within a few hours/days depending on bank transactions.

      Feel free to purchase Lifetime membership.

      Sincerely!
      Zlatko
      AIT team

  6. SAROJ

    i want to buy Directory+ theme . and also i want to purchase membership also but i am confusion between. Full membership which is now showing $80 and Lifetime Membership $99. what is the basic difference is ?

    1. Zlatko

      Hello Saroj,

      thanks for asking. The main difference between both packages is that: Lifetime membership offers unlimited access to product updates as well as the access to all product updates we release in the future. Full Membership covers 1 year access to product updates.

      Hope it will help you.

      Have a nice day!
      Zlatko
      AIT team

  7. SAROJ

    i want to purchase lifetime membership plan what will it cost..? after become lifetime membership can i use all theme and plugin in multiple site..?

    1. Zlatko

      Hello again,

      thanks for additional questions. Yes, you can re-use each of products for unlimited web projects, domains, etc. No problem.

      Best regards!
      Zlatko
      AIT team

      P.S. regarding the last questions, we’ll get back to you asap with the solution. Thanks for your patience.

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Pre-sale Questions