Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7833)

    1. Zlatko

      Hello Mehmet,
      thanks for contacting us back. Could you please provide us of your user name which allow us to trace up your account and have a look closer at your issue.
      Thanks for understanding.
      Best regards!
      Zlatko

  1. rebecca

    Hi,
    If I purchase the lifetime package can you please tell me if I can get you guys to load and setup my first page the same as the demo ? would this be an extra $50?
    Thanks,
    Bec

    1. Zlatko

      Hello Rebecca,
      thanks for interesting in lifetime package and products. This membership includes the access to support forum valid for a 1 year and unlimited access to updates of all our themes and plugins. We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Salvador,
      thanks for getting back on this. Please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-76/#comment-21013
      Should you have further questions, feel free to contact us back.
      Best!
      Zlatko

  2. Eric

    I bought a license for Director+ and I am unable to modify the theme like the demo. I thought it came pre-built but clearly I was wrong and i’d like a refund please.

    1. Zlatko

      Hello Eric,
      thanks for contacting us back. Each premium theme after purchase should be configured and set up according client’s needs, WordPress CMS doesn’t offer this option by default. Anyhow, please provide us of your user name registered in our system in order to trace up your account and have a look closer at your account.
      Thanks for understanding.
      Best!
      Zlatko

  3. Dimitris

    Hello, i found a site and as i’m seing it uses your theme..My main concern is the permalink structure. This site combines 2 post types into a permalink (location and category).For example http://www.mysite.com/dermatologists/london/ …I was wondering if you have any ready plugin that it can make this work or it requires custom coding? The site is this https://doctordir.com/ and if you check the https://www.wpthemedetector.com/ it masks the author link with yours ( probabably throught hide my wp plugin).

    Thank you very much for your time.

    1. Zlatko

      Hello Dimitris,
      please take a look at this tutorial, it could help you.
      http://www.wpbeginner.com/wp-tutorials/how-to-include-category-and-subcategory-in-wordpress-urls/
      Should your issue still persists, please feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Kind regards!
      Zlatko

  4. Andreas

    Hi,

    I have a question about the rights management of your Plugin Permissions Manager.

    Is it possible that when I employ X authors, each author can only edit his own posts or items?

    And is it also possible to prevent authors from deleting their own posts?

    Best regards

    1. Zlatko

      Hello Andreas,
      thanks for asking.
      Yes, by using Permission manager plugin you have this option.
      For detailed info please have a look at the documentation page available at: https://www.ait-themes.club/documentation/#permissions-manager-plugin
      Best regards!
      Zlatko

  5. Kyle

    Hi,

    This guy is selling your themes on his site: https://festingerbhw.com/. He also has a thread on a forum: https://www.blackhatworld.com/seo/must-have-download-unlimited-premium-wordpress-themes-and-plugins-from-festingers-vault.1095237/. I guess I’ll just go with him instead of paying you. Is his site legal?

    – Kyle

    1. Zlatko

      Hello Kyle,
      thanks for asking. We sell our products only via our http://www.ait-themes.club site or via themeforest.net. This is illegal and violation of the license.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello William,
      thank you a lot for interesting in Food Guide theme. We are sorry, the template doesn’t use this feature, we have no theme that would come with Job Offer listing except some of them that uses Job Offer custom post type and the element. For detailed info please have a look at the documentation page:
      – https://www.ait-themes.club/doc/job-offers-post-type/
      – https://www.ait-themes.club/doc/job-offers-element/
      Thanks for understanding.
      Kind regards!
      Zlatko

  6. Elyadine

    Hello. I modify the information below, unfortunately the problem is still not solved.

    Max input variables 1000
    Due to the multilingual support of the theme, it is recommended to set the max_imput_vars PHP option in the php.ini configuration file to a minimum of 3000.Thank you

    Cordially.

    1. Zlatko

      Hello Elyadine,

      thanks for contacting us back. How we could help you?

      Hosting parameters should be set as described at: https://www.ait-themes.club/doc/hosting-requirements/

      Please, check out also your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.

      Kind regards!
      Zlatko

  7. clem62

    I’m a probleme the template diectory+ it is no french
    when do you do
    thank you
    Because I’m not a repayement for buy another template

    1. Zlatko

      Hi there,
      thanks for asking. As i have checked out your account in our system i have found out that you have purchased the single product of the theme that comes without extension plugins. In other words it’s mean that the basic product comes in English version only. Perhaps you didn’t notice the following info on web page presentation on themeforest market place: https://prntscr.com/i841jk and https://prntscr.com/gk7xui.
      Thus if you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should request for the refund and follow these steps: http://goo.gl/6J8KSP
      Please do not forget to mention also the reason of your refund request.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Fred,
      thanks for asking. I am not sure whether i have understood you correctly, obviously each of our directory theme uses google maps by default.
      For detailed info feel free to check out our documentation page: https://www.ait-themes.club/documentation/
      Thanks for understanding.
      Kindes regards!
      Zlatko

  8. leray

    Hello,

    i have a problem with Foodguide theme, I do not have the register tab next to the login button, how did you do for the implement ?

    Best Regards

    1. Zlatko

      Hi there,
      thanks for asking.
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      or
      feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Kind regards!
      Zlatko

  9. Iryna

    Hello,

    I have an issue with a recent renewal of my subscription and I would like to get it refunded. The reasons being the following:
    1. During the process of purchasing and signing up I haven’t been given an option to opt in or opt out for automatic renewal of my subscription. A very important option was enabled in my account on default without my consent.
    2. I’ve read Terms and Use’s section ‘Renewal of the Service package validity’ and it says: “If a Customer is interested in the renewal of the Service package validity, they are obliged to renew Service package validity after logging onto the Website”. Automatic renewal in my account contradicts this condition, therefore we can say that automatic subscription renewal was not legitimate.
    3. Again, on Terms of use, Privacy Policy and License pages I haven’t found a word about automatic renewal of subscription.

    I am aware that Service package renewals are not refundable but given the above circumstances the renewal of my package was not legitimate.

    I’ve been using AitThemes template and plugins, which by the way are of excellent quality and value, but I no longer need access to them or any future updates. I am kindly ask you to cancel my recent (dated 23 of February 2019, Invoice #19100480) renewal of subscription and refund my payment.

    Looking forward to your feedback.

    Kindly,
    Iryna

    1. Zlatko

      Hello Iryna,
      thanks for contacting us back. Could you please provide us of your user name registered in our system? It will help us to trace up your account
      Kind regards!
      Zlatko

  10. Jon

    Site is showing background information on the viewer – ie this text shows up on the page –

    {if $options->theme->general->favicon != “”} {/if} {includePart parts/seo} {googleAnalytics $options->theme->google->analyticsTrackingId, $options->theme->google->anonymizeIp} {wpHead} {!$options->theme->header->customJsCode} {var $searchFormClass = “”} {if $elements->unsortable[search-form]->display} {var $searchFormClass = $elements->unsortable[search-form]->option(‘type’) != “” ? “search-form-type-“.$elements->unsortable[search-form]->option(‘type’) : “search-form-type-1”} {/if} {* usefull for inline scripts like facebook social plugins scripts, etc… *} {doAction ait-html-body-begin} {if $wp->isPage}
    {else}
    {/if}

    1. Zlatko

      Hello,
      Please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello,
      thanks for asking.
      Please have a look at the following article: https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  11. Muzz

    Hello, am interested to use your theme for a Doctor/Clinic portal.

    1. I want to know if the Doctors/Clinics can login their account and see how many people are clicking on their page info like call us, visit our website buttons …etc
    2. Is there any automated report which can be set to be sent by mail to client to get summary about their post activities? Like how many clicks and so on?
    3. Do you have a full demo of the backend for Administrator and Clients (Directory accounts)?

    Thanks

    1. Zlatko

      Hello Muzz,

      thanks for interesting in Doctor theme.

      1. + 2. We are very sorry, there is no functionality built-in the theme that would offer tracking clicks in order to provide report analysis.
      3. Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko

      Hello Gautam,
      thanks for interesting in our products. If you are intended to create listing portal with the more features, please consider Full Membership or Lifetime Membership as both of them includes an access to all of our plugins, assets (themes as well) that you might be interesting to use in order extend listing portal functionality: https://www.ait-themes.club/pricing-sign-up/
      If you are intended to purchase a single product Business Finder+ theme in English version, please use the following link: https://www.ait-themes.club/wordpress-themes/business-finder/
      Should you have further questions, please contact us back.
      Best regards!
      Zlatko

  12. Aaron

    I am new in these theme. I am trying to install the theme with multilangle support. However I can’t find the “Multilangle” setting button under “Theme Admin” tab

    1. Zlatko

      Hello Aaron,

      thanks for contacting us back.
      Obviously single theme product comes without extension plugins. Multilingual support is available by using AIT Languages plugin: https://www.ait-themes.club/multilingual-support/
      For detailed info how to work with and how to set up the theme, please follow these instructions: https://www.ait-themes.club/documentation/#multilingual-options
      Should you have further questions feel free to drop us a message.

      Have a good day!
      Zlatko

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Pre-sale Questions