Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7958)

  1. jperson19468

    I am learning / testing memorial version 1.61
    Under homepage settings
    Your homepage displays

    “Your latest posts”

    “A static page”

    I clicked static page

    HomePage
    home

    Posts page
    sample page

    When I run wordpress from wordpress I get the following error:

    The page isn’t redirecting properly

    An error occurred during a connection to jerome-drew-greene-memorial-park.000webhostapp.com.
    This problem can sometimes be caused by disabling or refusing to accept cookies.

    1. Zlatko

      Hello,

      thanks for contacting us back.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin
      Actualy supported version of Memorial theme is v1.65

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      We would truly appreciate your kind understanding of our intention from the past to offer “premium theme for the cheapest price ever” on Themeforest while our profit was a little as possible for a price for the theme excluded the costs of support. Therefore please note, customer support is a paid service.

      Thanks for understanding.
      Kind regards!
      Zlatko

  2. Mathias

    Hi, our customer is interested in your theme “Business Finder: Directory Listing WordPress Theme” on ThemeForest. There is one question: Is there a function where every business item owner can edit their own entry in WordPress backend or frontend, but nothing else? Thank you very much! Best regards, Mathias

    1. Zlatko

      Hello Mathias,

      thanks a lot for contacting us back.
      Yeah, no problem, please follow these instructions and articles as you might find them useful:

      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/ or even in Events Pro posts (if they you are using Events Pro plugin): https://www.ait-themes.club/doc/users-registration-and-packages-option/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/

      Best regards!
      Zlatko

    1. Zlatko

      Hello,

      thank you for interesting in one of our products. How we could help you?

      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.

      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko

      Hello Rayes,
      thanks for interesting in our themes. In fact you can create any website, it mostly depends on your demands on functionality. Please check out pre-made custom post types and elements as different themes use different posts: https://www.ait-themes.club/doc/items/ and https://www.ait-themes.club/documentation/#elements
      Best regards!
      Zlatko

  3. Gordie

    hi i am working on a site that used your theme Shores of St Annes. I find i am unable to activate many of the plugins needed.

    I get the following error message
    Fatal error: Uncaught exception ‘InvalidStateException’ with message ‘Ambiguous class AitRequirementsChecker resolution; defined in /home/theshoresofstann/public_html/wp-content/themes/sosa/ait-theme/@framework_/admin/AitRequirementsChecker.inc and in /home/theshoresofstann/public_html/wp-content/themes/sosa/ait-theme/@framework/admin/AitRequirementsChecker.inc.’ in /home/theshoresofstann/public_html/wp-content/themes/sosa/ait-theme/@framework/vendor/nette-closures.min.inc:1184 Stack trace: #0 [internal function]: NRobotLoader->_rebuildCallback(NULL) #1 /home/theshoresofstann/public_html/wp-content/themes/sosa/ait-theme/@framework/vendor/nette-closures.min.inc(558): call_user_func_array(Array, Array) #2 /home/theshoresofstann/public_html/wp-content/themes/sosa/ait-theme/@framework/vendor/nette-closures.min.inc(239): NCallback->invokeArgs(Array) #3 /home/theshoresofstann/public_html/wp-content/themes/sosa/ait-theme/@framework/vendor/nette-closures.min.inc(1180): NCache->save(Array, Object(NCallback)) #4 /home/theshoresofst in /home/theshoresofstann/public_html/wp-content/themes/sosa/ait-theme/@framework/vendor/nette-closures.min.inc on line 1184

    i think the theme needs to be reinstalled to recover the needed lines of code. But i do not want to loose the data in the website.

    can you help with this

    1. Zlatko

      Hello Gordie,

      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Hope it will help you.
      Best!
      Zlatko

    1. Zlatko

      Hello Steve,
      thank you for asking. Please have a look at the following article as you might find helpful: https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      Kind regards!
      Zlatko

  4. Dee

    Hi, Sorry, I just sent a chat thinking I would get an instant reply. I have a question regarding the Multi Author Blog plugin — is this theme compatible with BuddyPress and multisite? I would like a multi-author blog with the community features of BP and the ability for users to create their own sites. Look forward to your response. Cheers, D.

    1. Zlatko

      Hello Dee,

      thank you for interesting in Multi-Author theme.
      We are sorry, the template is not compatible with BuddyPress plugin, but each of our products is working also with Multisite WordPress CMS. No problem.
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager

      Kind regards!
      Zlatko

    1. Zlatko

      Hello,

      thanks for asking. Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/directory-wordpress-themes-club/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/

      Thanks for your understanding.
      Have a great day!
      Zlatko

  5. Robert

    Hi, which Google API do I select / use so that my BussinessFinder theme will show the map without an error/warning? I have billing setup and have enabled the following APIs already:

    Maps JavaScript API
    Maps Embed API
    Directions API

    My website is https://www.betterbranson.com/surrounding-area-guide/

    I like your lifetime membership offer that I see in your header at ait-themes.club

    1. Zlatko

      Hello Robert,

      thanks for contacting us back. Please have a look at the following articles:
      – https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      – https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/

      Should your issue still persists, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.
      Kind regards!
      Zlatko

  6. rsat

    Dear, I’m trying to test your theme, specifically multilanguage plugin, but i’m not able to download it. How can I test it considering that I can not donwload it?

    1. Zlatko

      Hello,
      thanks for asking.
      Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      Secondly,
      full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.

      Hope it will help you.
      Kindest regards!
      Zlatko

    1. Zlatko

      Hello Yazan,

      thank you for interesting in one of our products. How we could help you?
      Feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Best!
      Zlatko

  7. Russ

    Hi,
    My full membership just renewed today. I would much rather join the lifetime member for just 50 dollars more. Is it possible for me to pay the additional 50 dollars or would I need to refund the 99 then purchase the lifetime deal?
    Thank you for your attention to this matter.
    Respectfully,
    Russ Brown

    1. Zlatko

      Hello Russ,

      thanks for contacting us back. Please provide us with your user name registered in our system as it allow us to trace up your account in order to have a look closer at your issue.

      Thanks for understanding.

      Best!
      Zlatko

  8. James

    Hi, I’m helping someone who had the Directory theme in stalled, I’m not sure which version, maybe 2.22, by someone else.

    It doesn’t appear that it prompts to update, how do I know what kind of license was purchased for this theme? I’m trying to apply the google maps API key, but can not find a setting, and figure it is due to being an old version of the theme.

    Thank you,
    James

    1. Zlatko

      Hello James,

      thanks for your message. Yeah, first of all:
      Please, check your theme/plugin versions with the latest ones (Directory v2.63) if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Secondly,
      please check out the following articles as you might find them useful, after theme update:
      – https://www.ait-themes.club/knowledge-base/google-maps-api-error/
      – https://www.ait-themes.club/knowledge-base/google-maps-doesnt-work-even-with-inserted-api-key/

      Hope it will help you.
      Best regards!
      Zlatko

  9. Josh

    Hi,
    I’m trying to install some plugins to the directory+ install but it comes up with “Current theme is not compatible with Advanced Search plugin :(”

    The plugins I’m trying to install are
    Advanced Filters and Advanced Search plugins.

    Please can you advise what I’m doing wrong as these should work fine on the directory theme.

    Kind regards,
    Josh

    1. Zlatko

      Hello Josh,

      thanks for contacting us back.

      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.
      Best!
      Zlatko

  10. albertyamid

    hello. i want a full membership. but i have some questions. 1 – after 1 year i can steel download the themes and plugins. 2 – the support can be renewed

    1. Zlatko

      Hello Albert,
      thanks for interesting in Full Membership package. This product comes with access to product updates and support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price. Once subscription is not active you have no access to download the products.
      Thanks for understanding.
      Best!
      Zlatko

  11. Bob Sharpe

    I want to create a directory of thousands of churches in all parts of the Philippines. I am interested in purchasing the theme this week, but I am having a lot of trouble trying to work with your free version. I downloaded the demo data, and I can’t figure out how to add items. I watched your video on this. The video showed an interface with a link for adding items. I cannot find that interface on my installation.

    Also…
    1. We don’t need much data for each church. Just Church Name, Pastor’s Name, Affiliation (Denomination), Address, Landline, Cell Phone, URL and Facebook Page. Can we design those fields and none of the other fields.
    2. We don’t want pictures, except possibly one picture of the church exterior.
    3. I could not get the Google map to work. Is it disabled on the free trial version?
    4. Will people be able to find the churches near them b GPS?

    Thank you. I hope we can make it work out.

    We will be ready to make the purchase later this week if I can figure out if we can make it work for us.

    1. Zlatko

      Hello Bob,

      thanks for contacting us back.
      Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      Secondly,
      1. Items custom post types uses the sections that allows you to add mentioned above fields, for detailed info please have a look at the documentation page: https://www.ait-themes.club/doc/set-up-your-item-post-directory2/ . Should you be interesting to hide some sections, please follow these instructions: https://www.ait-themes.club/knowledge-base/hide-parts-of-website-via-css/
      2. Yeah, this option is available by default in panel administration
      3. Please have a look at the instructions posted in articles that can search form in documentation page by using google map keywords and filter: https://www.ait-themes.club/documentation/. You should register in order to get google map API …
      4. Yes, the theme uses geolocation functionality and you can turn it on/off in panel administration in Header Map element: https://www.ait-themes.club/doc/header-map-element/
      Hope it will help you.
      Have a nice day!
      Zlatko

  12. Sahar

    Hello,
    I purchased a Directory+ theme from the themeforest.net , but a cannot update the theme, how can I get AIT theme credential information to make updates, please replay to me ASAP..

    regards,,

    1. Zlatko

      Hello Sahar,

      thanks for purchasing one of our products.
      You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      In addition, I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

  13. Wael

    Hello,

    I want ask about theme “Event Guide”, could I use this theme in different type of service like “business directory” or “Store locations” something like local finder near the website visitors?

    I like the way theme “Event Guide” present the Organizer Profile, Search Results and Category Details and would like to use in Business finder services. Is this possible without using extra modification? If there are additional plugins, what is it?

    Thanks in advanced for fast response.
    W. Dief,
    waeldief[AT]gmail.com

    1. Zlatko

      Hello Wael,

      thank you for interesting in Event Guide theme.
      Yea, you can use the template for any kind of listing business, geolocation functionality is available in Header Map element: https://www.ait-themes.club/doc/header-map-element/

      Secondly,
      it’s up to you which kind of businesses you insert as your content, you can even link each listing with events pro custom post type that is available by using extension plugin Events PRO: https://www.ait-themes.club/wordpress-plugins/events-pro/

      The rest of compatible plugins are available at: https://www.ait-themes.club/wordpress-plugins/#event-guide

      For detailed info how to set up and work with please have a look at the following documentation and video tutorials listing site: https://www.ait-themes.club/documentation/

      Hope it will help you.
      Kind regards!
      Zlatko

  14. Abhijit

    In all themes a business is referred as ‘item’. Can this word be changed in theme after purchase?

    Also there is use of prefix ‘ait’ for almost everything, can it be converted to generic prefix?

    I would like to have a look at your support forum to see how the interaction happens. I am good with readonly access as well.

    Thanks.

    1. Zlatko

      Hello Abhijit,

      thanks for interesting in directory product/s. Indeed, you can change “item” into any other word by following these instructions:
      – https://www.ait-themes.club/knowledge-base/how-can-i-change-items-slug-and-slug-of-other-custom-post-types/
      and/or
      – https://www.ait-themes.club/knowledge-base/how-to-change-fixed-words-in-theme/

      Customer Support is provided during working days from 8am to 5pm Central European Time. After login into your account https://system.ait-themes.club/support/ you should post the technical question directly in our support ticket system. There is no option to see the tickets posted by other users (therefore we ave no read only option). In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Here are some screenshots to let you have a look closer how does look the most important sections:
      – https://prntscr.com/nd4g16
      – https://prntscr.com/nd4g3t
      – https://prntscr.com/nd4g6o
      – https://prntscr.com/nd4gzx

      Hope it will help you.

      Kindest regards!
      Zlatko

    1. Zlatko

      Hello Joseph,

      thanks for contacting us back.
      We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.

      Have a good day!
      Zlatko

  15. AJ

    I am looking to develop a directory of financial professionals, however most work from home and I do not want to show their complete address. Just city state and zip code. The consumer searching would be able to find them within a 50 mile radius of their city, state, zip code. Is this possible?

    I also do not want to show their email address. Just a contact form that will be directed to the financial professional, Thanks
    AJ

    1. Zlatko

      Hi there,

      thanks for interesting in our directory products.
      Yeah, it is possible. For detailed info please have a look at the following instructions: https://www.ait-themes.club/documentation/#directory2-documentation

      Best!
      Zlatko

    1. Zlatko

      Hello Thomas,

      thanks for asking.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.
      Thanks for understanding.
      Best!
      Zlatko

  16. Patrick

    Hey I was wondering, I bought a lifetime membership and have access to everything. Can I use the things i have access to, to make websites for my clients or not?

    1. Zlatko

      Hello Patrick,
      thanks for purchasing our products.
      Indeed, there no problem to use any of our products for unlimited web projects, domains, etc. You can create/build as many as you want websites for your clients as you like.
      Best!
      Zlatko

  17. Eddie Kiriliuk

    want to buy theme. interested in compatibility, customization of theme (hide some functions and menu options) and migration plugins / etc.

    1. Zlatko

      Hello Eddie,

      thanks a lot for interesting in our products. Compatible plugins can be found at: https://www.ait-themes.club/wordpress-plugins/
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, and with some of 3rd party developers plugins like Revolution Slider, WooCommerce plugins, Wordfence, Yoast SEO, Sucuri, Schematic, etc.
      Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Hope it will help you. Should you have further questions, please contact us back.
      Best!
      Zlatko

    1. Zlatko

      Hello Yannick,

      thanks for contacting us back. Could you please confirm your user name as it looks like you have downloaded premium product the day after you have posted this request, or would you like to some more days in order to play around with our products and see whether they meet your needs?

      Best!
      Zlatko

  18. AJ

    I want to build a website like the following for individual professionals:
    Example: http://falcons.eplug-ins.com/home/, RealEstateAgent.com
    Most director sites are for places, etc. I need more of a professional/individual search type directory.

    However most individuals work from home and I do not want to show their complete address. Just city state and zip code. The consumer searching would be able to find them within a 50 mile radius of their city, state, zip code. Is this possible? I also do not want to show their email address. Just a contact form.

    1. Zlatko

      Hey there,

      thanks for contacting us back. The search form can be extended with the following plugins:
      – https://www.ait-themes.club/wordpress-plugins/advanced-search/
      – https://www.ait-themes.club/wordpress-plugins/advanced-filters/

      Items detail page uses the following sections, it’s up to you which one you desire to use: https://www.ait-themes.club/doc/set-up-your-item-post-directory2/

      Moreover you can hide some parts of your website by following these instructions: https://www.ait-themes.club/knowledge-base/hide-parts-of-website-via-css/

      Hope it will help you.
      Best!
      Zlatko

  19. kamlesh

    Hello
    I want to create a directory plus an information site for a city that will display businesses and also other events and places of the city.
    I may want to charge people to register their business on this website.
    Which theme is good for this? Directory+ or Business Finder+ or City guide?
    Can you provide comparative chart for these three themes as I am confused that what is the difference between these three themes.

    1. Zlatko

      Hello Kamlesh,

      thanks for interesting in our directory products. Please have a look at the following articles and comparison table: https://www.ait-themes.club/directory-wordpress-themes-club/

      Best!
      Zlatko

  20. AJ

    Hi,
    I downloaded the free version for testing. Great so far.
    I am using the Portal Home Page. How do I convert the search bar to just Category & Location? That is all I need since it is just 1 industry with several categories/service types.
    Also, once I buy the full version, are all the Taxonomy List Element plugins etc., included?
    Thanks,
    AJ

    1. Zlatko

      Hello,

      thanks for asking. Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/
      After purchase full license you’ll get Taxonomy list element, you should just activate AIT Toolkit plugin.
      Best!
      Zlatko

  21. Luis

    Hi,
    does the pro version allow to configure a fixed menu on the top? also, do you provide a section/element special to create a product catalog?

    do you have some example o video to check the above items?
    Regards

    1. Zlatko

      Hello Luis,
      thanks for asking. Yeah, theme comes with mentioned functionalities and features, for detailed info please visit: https://www.ait-themes.club/documentation/
      Best regards!
      Zlatko

  22. Adam

    I need someone from your billing department to contact me immediately as your company just charged me $99 for something i did not want to renew nor have used in over a year.

    1. Zlatko

      Hello Adam,

      thanks for contacting us back. Please provide us of your user name registered in our system which allow us to trace up your account and have a look closer at your issue.

      Best!
      Zlatko

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