Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (8410)

  1. Mudassir

    Hello,
    I am having an issue in my website on wordpress i am using your ait theme directory+ it is taking to much time to load and it is also slowing my server link: (https://www.datacenterhelp.uk)
    kindly fix it or contact me as early as possible

    1. Zlatko

      Hello Mudassir,

      thanks a lot for contacting us back. Please kindly note that there are the more possible issues that results slowing speed of website. Anyhow:

      please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.

      Sincerely!
      Zlatko
      AIT team

    1. Zlatko

      Hello Walter,
      thanks for asking. ETA has been a little bit postponed due to unexpected issues and and currently we are performing the last testing of Citadela theme and presentation page preparing. We strongly believe we’ll manage to release the theme for the market in the middle of this month.
      Thanks for your patience and understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT

    1. Zlatko

      Hi again,
      we are sorry, it is not allowed to re-sell our products directly. But you can perform some changes or services and consequently offer your “customization” to your clients etc.
      Thanks for understanding.
      Best regards!
      Zlatko

  2. Dian

    Hi,

    I would like a refund for the Ait CSV Importer plug in as I had accidentally bought it twice, once last year and just now.

    Cheers, Dian

    1. Zlatko

      Hello Dian,

      thanks for your message. Just for your info: by purchasing CSV Iport Export plugin you have extended the valid access to product updates as well as the access to support forum for a 1 year starting from: 2019-09-20. Your request will be proceed asap, you’l receive money back on your account.

      Kind regards!
      Zlatko
      AIT team

  3. aashish

    I am using business finder + theme on my site http://www.ilovethane.com
    When users are registering they are not getting password in the email.

    regards,

    Aashish

    1. Zlatko

      Hello there,

      thanks for contacting us back. Sometimes it might happen due to mail server blocking “< ” and “>” which appears in the link. Server admins used to block this for security purpose which helps to reduce cross site scripting.
      The link: $message .= ‘< ‘ . network_site_url(“wp-login.php?action=rp&key=$key&login=” . rawurlencode($user_login), ‘login’) . “>rn”;

      Possible solutions:
      – Open up your WordPress folder and edit wp-login.php file in editor -> replace “< ” and “>” by “(” and “)” (the disadvantage is that once you update it requires to perform this change again and again)
      – Contact your mail hosting provider and ask him foe some solution regarding this issue. He’ll definitely be able to give you some more details about this.

      If you problem still persists, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  4. Rosa

    Salve ho aquistato 2 anni fa il template directory +
    Directory WordPress Theme
    In questi 2 anni non l’ho mail usato.
    Vi chiedo se potete inviarmi una guida per capire come funziona il template.
    Grazie

    1. Zlatko

      Salve Rosa,

      thanks for contacting us back. Please have a look at our documentation page where you’ll find video tutorials too:

      https://www.ait-themes.club/documentation/
      Feel free to use filter to search for keywords…

      Kind regards!
      Zlatko
      AIT

    1. Zlatko

      Hello Alexander,

      thanks for interesting in our products. Directory+ theme is extendable with AIT Languages plugin: https://www.ait-themes.club/multilingual-support/
      that supports 27+ languages, Swedish included too: https://www.ait-themes.club/multilingual-support/
      How to set up and work with plugin you’ll find at: https://www.ait-themes.club/documentation/#multilingual-options

      Have a nice day!
      Zlatko
      AIT team

  5. Alexander

    Hello! Do you have some kind of demo content that I can upload to my Directory+ site? Like the demo content that you have on your demo page under “Classic Presentation”?

    1. Zlatko

      Hello again,

      yeah, demo content can be imported right after theme installation: https://www.ait-themes.club/doc/demo-content/

      Should you have further questions, please contact us back.

      Best!
      Zlatko

    1. Zlatko

      Hello Jogge,

      Hey there,

      thanks for asking. Theme and extension plugins will be released on the same day (23.9.):
      – Citadela WordPress theme
      – Citadela PRO plugin
      – Citadela Blocks plugin
      – Citadela Directory plugin

      Best regards!
      Zlatko

    1. Zlatko

      Hello Pedro,

      thanks for your questions. Yeah, it’s our core business to keep each theme and plugin up-to-date. The latest supported theme version has been released on June 20, 2019, changelog file can be found at: https://www.ait-themes.club/wordpress-themes/anchor/.

      Should you have further questions, please contact us back.

      Have a good day!
      ZLatko
      AIT team

  6. Richard

    If I purchase the lifetime package dose this cover the new theme and plugins you are coming out with? I know you have a new Citadela Theme coming out soon.

    1. Zlatko

      Hello Richard,

      thanks a lot for asking and interesting in our products.
      Yeah, Lifetime Membership covers an access to all of our products that we are intended to release for the market, too.
      Citadela theme and plugins are included.

      Sincerely!
      Zlatko
      AIT

  7. 918kiss apk hack

    I’ll immediately seizee your rss feed as I can not to find your
    email subscription hyperlink or newsoetter service.
    Do you have any? Kindly leet me understand so that I
    mmay subscribe. Thanks.

    1. Zlatko

      Hello,

      thanks for contacting us back. PLease find the subscription modul in the bottom of the following page: https://www.ait-themes.club/what-happened-to-citadela-theme-blog/

      Best regards!
      Zlatko

  8. Vincy

    I want to buy the full membership subscription but PayPal limited my access. I already bought the business finder+ theme. I want to subscribe for full membership so I can access the premium plugins, isn’t there any other payment gateway other than PayPal which I could use to make my purchase?

    1. Zlatko

      Hello Vincy,

      thanks a lot for interesting in our products. There is an option to pay by credit card once you have PayPal account activated.
      Could you please provide us of your user name as it allow us to trace up your account and have a look closer at your issue?

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Mary,

      thanks a lot for asking. Yeah, that’s correct. Moreover, the package includes 1 year access to support forum. Each of our product can be re-used for unlimited web projects, domains, installations etc. No problem.

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hi,

      the documentation page is quite complex and the basic settings can be found in general doc: https://www.ait-themes.club/documentation/#general-documentation

      Ristorante+ theme has its own subpage: https://www.ait-themes.club/documentation/#ristorante2-documentation

      Lastly, in terms of some small customization and tips and tricks we would advice you to use keywords and filter for results or visit knowledge base at: https://www.ait-themes.club/knowledgebase/

      Hope it will help you.

      Sincerely!
      Zlatko
      AIT

    1. Zlatko

      Hi again,

      Citadela theme is going to be released today.
      Back to your previous questions – in addition, regarding newly prepared project and its extension features we’d like ask you to give us a minute of your time to answer 4 simple questions: https://aitthemes.typeform.com/to/vc7arn that can help our team make better products faster.

      Thanks for your time and understanding.

      Sincerely!
      Zlatko
      AIT

    1. Zlatko

      Hello Andrei,

      thanks for contacting us back. We are sorry, we have not implemented Jsonfeed.

      Should you have further questions, please contact us back.

      Sincerely!
      Zlatko
      AIT team

    1. Zlatko

      Hello Kris,

      theme and plugins are out!
      You’ll find them at: https://www.ait-themes.club/wordpress-themes/
      All the best on your new job.

      Cheers!
      Zlatko
      AIT team

    1. Zlatko

      Hello Annabelle,
      thanks for contacting us back. Perhaps some server issues, please have a try again, it should working now.
      Best regards!
      Zlatko

    1. Zlatko

      Hello Michael,

      thank you for asking. Yo can already get theme and plugins – please login into your account at: http://system.ait-themes.club/

      Good luck with your new projects.

      Kind regards!
      Zlatko
      AIT

    1. Zlatko

      Hello Radek,

      thank you for your feedback. Currently it is possible to get zip files after login into systemu.ait-themes.club only. To get access by using AIT Updater plugin will be possible from the coming updates. Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  9. Kris

    Hello,
    I downloaded the new citadela theme and I am trying some things. But some things I can’t find immediately. Is there somewhere a manual or tutorial ??
    Thank you for your hard work

    1. Zlatko

      Hello Kris,

      thanks for contacting us back.

      Feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      In addition, our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      We are sorry, the documentation page is currently not available.

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

    2. Zlatko

      Hello Kris,

      the documentation page has been already published, please have a look at: https://www.ait-themes.club/citadela-documentation/

      Kind regards!
      Zlatko

  10. Javierangel

    Cómo se pronuncia
    Hi. I have the OnePage theme free version installed. My website is http://www.equipocaminos.com
    I want to buy the membership again but the theme I am using does not work well in its mobile version. It looks small.
    Can you help me? thank you

    1. Zlatko

      Hello Javier,
      thanks for your message.
      Free version of the theme doesn’t use/include AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). Basically you can perform setting of colours and some basic functionality with free theme version, in fact the theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/
      Thanks for understanding.

      Kindest regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      thanks for asking and interesting in Directory+ theme, Yes, you can use CSV Import Export plugin: https://www.ait-themes.club/wordpress-plugins/csv-import-export
      Here is the link to documentation: https://www.ait-themes.club/documentation/#csv-import-export-plugin
      Should you have further questions, please contact us back.

      Best regards!
      Zlatko
      AIT team

  11. The Napstar

    I am interested in the CITADELA LISTING WORDPRESS THEME. I see you offer the basic Citadela theme for free. However, I am interested in the complete Citadela Directory and Listing theme. Do you offer this on trial? If not how can I get to test the entire theme as a whole just to get a look and feel if it would work for me? I don’t seem to see the individual theme under the theme option. The only citadela theme I see is the basic free one. I particularly want the listing theme. Am I required to acquire the plugin to achieve this? Please advise what options I have to test this listing theme.

    1. Zlatko

      Hello there,

      thanks for interesting in Citadela theme and its plugins. Full demo admin with extension plugins is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee.
      Documentation page is available at: https://www.ait-themes.club/citadela-documentation/

      Should you have further questions, please contact us back.

      Sincerely!
      Zlatko
      AIT team

  12. swissart

    Hello
    If I take advantage of your upgrade offer – do I receive lifetime access to all themes and plugins – including the new theme Citadela and the accompanying plug-ins?
    Thanks.

    1. Zlatko

      Hello there,

      thanks for asking. Yeah, that’s correct. After purchase Lifetime Membership you’ll get unlimited access to all of our themes, plugins and graphics plus access also to all new products that we release for the market in the future. Citadela products (theme and plugins) are included too.

      Thanks for understanding.

      Sincerely!
      Zlatko
      AIT team

    1. Zlatko

      Hello Eduardo,

      thanks a lot for asking. We are sorry, City Guide theme is not compatible with Citadela theme. Anyhow, once we release Citadela Directory plugin update with the new features there will be the simplest way to one click upgrade from City Guide theme.
      Should you have further questions, please contact us back.

      Sincerely!
      Zlatko
      AIT team

    1. Zlatko

      Hello Andrew,

      thanks for asking. We are sorry, Directory+ theme is not compatible with multi-vendor marketplace plugin. Please consider using Citadela free theme with Citadela Directory plugin https://www.ait-themes.club/wordpress-plugins/#citadela. We have recently created those products and working on adding new features (first of all we plan to extend plugin with all currently using features compatible with Directory+ theme.
      Further info you’ll find also at: https://www.ait-themes.club/citadela-release-blog/

      Thanks for your understanding.

      Sincerely!
      Zlatko
      AIT team

  13. Marco

    Hi there, my site run on Hoteliour 1.62 version on wp 4.4.1. I wish to upgrade wp to 5.2.3 and then purchase the last Hoteliour license. The question is: what happens to my site after these two upgrades? Do something change in visualization, or a loss of data is possible?
    Would you let me know what is the best way to do these upgrades? Thank you in advance for your replay

    1. Zlatko

      Hello Marco,

      thanks for contacting us back. Before update you should back-up your website: https://www.ait-themes.club/doc/import_export/
      By updating to higher version there will be no changes as far as you are using the theme without CSS or PHP changes in code. In such a case we highly recommend to customize Child theme.

      Anyhow, should you have further questions, please contact us via support forum. After purchase you should be able to login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time

      Thanks for your understanding.

      Sincerely!
      Zlatko

  14. Sam

    Hi!
    I would like to know if it is posible to make directory theme a classified ads site.
    I’d like to know if it is posible in your directories themes:
    1) Charge the advertisiers /buinesses to place listings?
    2) Make advertisers set the time in days the listing is available? And therefore I can charge the advertiser by number of days the ad is public?
    3) Can I set number of items to be advertised, minimum and maximum?
    4) Can I charge users to watch premium content?

    Thanks!
    Sam

    1. Zlatko

      Hello Sam,

      thanks for your interesting in our products.
      Features mentioned in point 1-3 are available right out of box, the optional is to use PayPal Payments or Stripe Payments plugins.https://www.ait-themes.club/wordpress-plugins/ . Each of our directory themes can be used.
      4) I am not sure, whether i have understood you correctly. Do you mean to provide an access only to page visitor’s that have paid for this service? In this case we are sorry, we have no option for that.

      How to set up the theme:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/ or even in Events Pro posts (if they you are using Events Pro plugin): https://www.ait-themes.club/doc/users-registration-and-packages-option/
      Admin has an option to help all of your users by introducing a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/

      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/

      Kind regards!
      Zlatko
      AIT team

  15. Nookie

    I’m looking at your Directory+ theme.

    1. I’d like to be be able to let users have 1 basic listing free, but enhanced listings or more than one would be part of a paid subscription. Is that possible?

    2. I’d like all listings to expire in 15 days. Possible?

    3. I’d like email addresses not revealed until the listing owner replies. Possible?

    4. Could video in listings be a part of paid subscriptions only?

    5. Do your listings have reporting options, for rude people?

    6. Could all listings be moderated before publishing?

    6a. Could all FREE listings be moderated before publishing and paid auto-approved?

    1. Zlatko

      Hello Nookie,

      thanks a lot for interesting in Directory+ theme.
      The following points are available by default: 1, 2, 3, 6, 6a.
      4) The theme can be used to create items custom post type listing and events listing only. Video can be embed in wysiwyg editor of Item custom post types only: https://www.ait-themes.club/doc/set-up-your-item-post-directory2/
      5) We are sorry, reporting option doesn’t exist but there is an option to ask users (before posting review) to be registered and logged in.

      Hope it will help you.
      Should you have further questions, please contact us back.

      Have a good day!
      Zlatko
      AIT team

  16. Attila

    Hello Team, I bought your Directory+ a while ago and I set it in action. I know I do not have support anymore, but the only question I have is that I would like it to operate in Hungarian language only, and what modul/plugin should I buy from you to easily enable this one language? Thank you Attila.

    1. Zlatko

      Hello Attila,
      thanks for asking. You should use AIT Languages plugin: https://www.ait-themes.club/multilingual-support/
      The documentation page is available at: https://www.ait-themes.club/documentation/#multilingual-options and video tutorial you will find here: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/
      Hope it will help you.
      Kind regards!
      Zlatko
      AIT team

  17. Matoje

    Dobrý deň.
    Rád by som na svoju stránku umiestnil pod každé logo súbor na stiahnutie. Viete poradiť ako na to?
    https://slovakiatraveling.com/logo-slovakiatraveling/

    1. Zlatko

      Zdravím Vás,

      ďakujeme za otázku. Bohužiaľ, šablona Business Finder+ nedovoľuje nastaviť takúto možnosť v paneli administrácie. Preto je potrebné šablonu modifikovať a doporučujeme kontaktovať skúseného WordPress dizajnéra/developera, ktorý Vám pomôže vytvoriť webstránku s unikátnou službou. Náš tým nedisponuje s voľnou časovou kapacitou, a aj preto túto službu neponúkame. Ďakujeme za pochopenie.

      S pozdravom!
      Zlatko
      AIT tým

    1. Zlatko

      Hello Jeff,

      thank you for interesting in our products. We are sorry, we do not offer hosting services, you should our theme/s with your own hosting provider. Please have a look also at the following article as you might find it useful: https://www.ait-themes.club/best-hosting-provider-for-wordpress-theme-blog/

      Should you have further questions, please contact us back.

      Sincerely!
      Zlatko
      AIT team

  18. Ashok

    1, How to create user Registration option nearby LOGIN,
    2, we need to give permission for user to make their posts by category and place.

    1. Zlatko

      Hello Ashok,

      thanks for contacting us back.

      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.

      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for your understanding.

      Kindest regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      The subscription for PayPal Subscription plugin has been deactivated and the payment refunded. You’ll receive money back on your account within coming hours/days depending on bank transaction.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      thanks for asking. We are sorry, currently this feature is not available but we’ll definitely add it in the future. The current options and settings are described in the documentation page at: https://www.ait-themes.club/citadela-documentation/#citadela-directory-plugin

      Thanks for your understanding and patience.

      Kind reagrds!
      Zlatko
      AIT team

  19. Courtney

    I am interested in the citadela directory.
    You have many plugin that work with the older directories. Do all the plugins work with the citadela plugin or citadela directory

    1. Zlatko

      Helo Courtney,

      thanks a lot for interesting in Citadela theme. Some plugins and features are currently not available. Citadela theme and its plugins were released recently, thus further features are going to be added soon. Please kindly note it requires some time to develop and design them. We are hardly working on it and do our best to release new updates asap.

      Thanks for your understanding and patience.

      Have a good day!
      Zlatko
      AIT team

  20. courtmm

    I am interested in purchasing but I lean through the internet that your technical support takes over 24 hours to answer a question. Even as long as 48 hours that not acceptable for me. Do you plan on speeding up your technical support. You company makes the best directories but your technical support I hear is a big problem,

    1. Zlatko

      Hello there,

      thanks a lot for your feedback and for interesting in directory products.
      Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. Currently there are 4 unresolved questions posted a few hours ago – they are going to be answered in about 14 hours.
      Please kindly also note that:
      In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.

      Thank you for your understanding.

      Kindest regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello,

      thanks for interesting in Multi-Author Blog theme. The only thing that can limit you is your server. In case you plan to handle some thousands or the more users, you’ll have to scale it properly, especially MySQL server…

      Best regards!
      Zlatko
      AIT team

  21. fayaz

    I have tried to create your citadela listing. It was so confusing. I am still unable to figure out the citadela directory. I hope these new layout pack will be better otherwise will not be renewing my yearly account. I join for citadela but it is really bad so far. There is no tutorials.

    1. Zlatko

      Hello there,

      thanks for contacting us back. The link to theme documentation is available at: https://www.ait-themes.club/citadela-documentation/
      Secondly, Citadela products, plugins, new features as well as new layouts is our the current the highest priority. Therefore feel free to subscribe for email notification about the new features: https://www.ait-themes.club/wordpress-news/
      Thanks for your understanding and patience.

      Kind regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      thanks for contacting us back.
      Please, check out your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Hope it will help you.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Michael,

      your subscription has been changed, we are apologize for any inconveniences due to this. Our account manager will manage the invoice correction too.

      Kind regards!
      Zlatko
      AIT team

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