Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

Memberships

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (8473)

  1. Mary

    Hi,
    I purchased the lifetime membership and have been trying to set up the directory+ template (also purchased from themeforest) but it doesn’t appear as though a user can set up their own “item” or business in my case. Is this set up so that only an admin can add and manage business profiles? Also, on pricing options, I’ve uploaded pricing packages, updated in theme options, yet the options do not update to the register widget? One last question, is there a way to change the captcha option at Register?

    1. Zlatko

      Hello Mary,

      thanks a lot for purchasing our products.

      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Regarding working with the theme: only admin can manage user’s roles. Secondly, after creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Lastly, you can use any other 3rd party developers plugin, but as we do not test them i am not able to ensure you which one will work correctly.

      Thanks for your understanding.

      Kind reagrds!
      Zlatko
      AIT team

  2. Joe

    Hello,

    I would like to subscribe to one of your plan using my credit card but without using Paypal. I checked your terms of use. You highlight Braintree as way of payment. How can I do to use this service? Because when I want to pay only paypal is suggested.

    Thanks for your support.

    1. Zlatko

      Hello Joe,

      thanks for contacting us back. We are sorry, Braintree payment is currently available only for auto-renewal payments. Regarding the new customers: it is possible to proceed the purchase by using PayPal gateway only.

      Thanks for understanding.

      Kind regards!
      Zlatko
      AIT team

  3. Derrick

    Hi I am interested in your theme that you are working on an Elementor version for Citadela Listing Theme. This would be right up my street and I would be very interested to see this and I would definitely consider purchasing were this to occur.
    Do you have a timeframe on when this may be available? I am looking at this as an option for an upcoming project.

    Regards Derrick

    1. Zlatko

      Hello Derrick,

      thanks for asking. Implementation the compatibility with Elementor builder should be available for the market during 1st half of the next year. We’ll keep informed our subscribers via email by sending newsletter once the new feature is added (usually on weekly basis). You can registered (ad unsubscribe at any time) here: https://www.ait-themes.club/wordpress-news/

      Thanks for your patience and understanding.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Niren,

      thanks for interesting in our products and for asking.
      It can be done by clicking on the button “approve” in the panel administration -> items -> all items.
      For detailed info please visit the documentation page: https://www.ait-themes.club/doc/set-up-your-item-post-directory2/
      Should you have further questions, please contact us back.

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      we have discounted price regarding Lifetime membership that lasts till the end of this month: https://www.ait-themes.club/pricing-sign-up/
      We have no other special offers for the moment.

      Kind regards!
      Zlatko
      AIT team

  4. Andrea

    I installed the theme DIRECTORY PLUS and your complete set of plugins. On the footer I have appeared a series of links that I cannot remove. Can you help me?
    http://mappamundix.com/

    1. Zlatko

      Salve Andrea,

      thanks for contacting us back.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  5. Theo

    Dear Sirs,

    I am interested in you Lifetime Membership, you mention that support is only for the first 12 months, how can one have support for the following years?

    Looking forward in hearing from you.

    Sincerely,

    Theo

    1. Zlatko

      Hello Theo,

      thanks for interesting in our products. We are intended to create the special package that would offer the option to prolong the support for 6,12, 18 months etc. Currently it is not available.

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  6. brad

    I am currently looking to buy a template. I am developing a directory website that promotes all different types of sports and the companies that support them, with an events calendar also. Want to monetize listing and coupons

    Looking at Directory+, Business finder+, city guide or citadela. Can you tell where I can what the differences are so I can decide? Looking to purchase the lifetime membership. Are the plugin like event pro, mail chimp included? Also, do you do installation and customization? If no do you have approved people you can recommend.
    Thank you, Brad

    1. Zlatko

      Hello Brad,
      thanks a lot for interesting in our directory products.
      Directory+, Business finder+ and City guide themes were made based on our Framework II with extension plugins that are not compatible with Citadela products. Further comparison table can be fond at: https://www.ait-themes.club/directory-wordpress-themes-club/
      Regarding Citadela products and features please have a look at the following article:
      -> https://www.ait-themes.club/new-wordpress-directory-plugin-citadela-blog/
      Lifetime membership covers all of our themes, plugins and graphics available at: https://www.ait-themes.club. Mail Chimp is not included but supported.
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, we would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.

      Have a nice day!
      Zlatko
      AIT team

  7. Andreas

    Hey!
    I am looking for a theme that shows a page out to each other and when members log in to the page they should be able to post ads and search for different ads. but no ads should be served if you are not a member. Do you have any idea what theme I can buy ??

    1. Zlatko

      Hello Andreas,

      thanks a lot for asking. We are sorry, we have no theme nor plugin that would offer the functionality that gives ability to display the page content only for registered visitors/users.
      Thank you for understanding.

      Have a nice day!
      Zlatko
      AIT team

    1. Zlatko

      Hello there,

      Please, check out your theme/plugin versions with the latest ones if you can: You should be able to get an access to the latest supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Best regards!
      Zlatko
      AIT team

  8. Lance Sitzmann

    Have Lawyer Theme 1.6 and need to update as at PHP 5 and won’t update to 7. Is there a video on how to update as my developer/administrator retired and on my own. Thanks: Lance Sitzmann http://www.sitzmannrealestate.com

    1. Zlatko

      Hello Lance,

      thanks for contacting us back. We recommend reaching out to your hosting provider to ask for a PHP upgrade. Feel free to provide your provider with the recommended version of PHP on their requirements page (https://wordpress.org/about/requirements/).

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hi there,

      thanks for your comment, Could you please explain a little bit more what is it interesting or not clear to you? Some informations can be found in the documentation page too: https://www.ait-themes.club/ait-themes-documentation/

      Best regards!
      Zlatko
      AIT team

  9. Konrad

    Hello,
    I have a problem with page builder. I was making a page for picelist but after adding some columns and textblocks it stopped working. I can edit what i’ve already added but it’s not possible to add any new blocks.
    Do you have any solutions for that?

    Thanks

    1. Zlatko

      Hello Konrad,

      thanks for contacting us back.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for your understanding.

      Have a nice day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Dan,

      thanks for contacting us back and for asking. WooCommerce plugins are translated by community and is fully available 100% https://www.ait-themes.club/multilingual-support/. In order to see how to set up AIT Languages plugin please check out the documentation at: https://www.ait-themes.club/doc/work-with-languages-options-video-tutorial/

      Hope it will help you.

      Kindest regards!
      Zlatko
      AIT team

  10. stuart

    I’m trying to find more information about the back end builder itself. Basically I need to know how easy it is to customise the theme (either with the builder or CSS) – or will it be the same as your demo?

    1. Zlatko

      Hello Stuart,

      thanks for contacting us back. Could you please specify in which theme are interesting in. Regarding page builder and the other features please have a look at the documentation page where you’ll find also video tutorials: https://www.ait-themes.club/documentation/

      Kindest regards!
      Zlatko
      AIT team

  11. leon

    Hello.

    I used default theme to create pages. Now, when I added child theme, my pages are not seen on front end. How to use same content with child theme, so I don’t have to do it all over again.

    Using Directory2 theme.

    Thank you.

    1. Zlatko

      Hello Leon,

      thanks for asking.
      We’d like kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/ait-themes-documentation/
      perhaps the following article you might find helpful: https://www.ait-themes.club/doc/how-to-use-child-theme/
      or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT team

  12. Samuele

    Hello,
    I wish I may ask questions about the template before buying your template. Is this possible? I need to know something in order to understand how to customize, what about copy, images, videos? What about plugins that can be installed and updated?
    What about maintenance? And so forth.

    How may I answer to questions about this topic?

    1. Zlatko

      Hello Samuele,

      thanks for your pre-sale questions:
      – feel free to have a look at the documentation page and knowledge base where you’ll find all info about creating website by using our products, how to customize, etc. There are also many useful video tutorials: https://www.ait-themes.club/documentation/
      Regarding maintenance -> after purchase feel free to use AIT Updater plugin thanks to which you’ll be informed in right time about available updates. Should you have further questions, please contact us back.

      Have a nice day!
      Zlatko
      AIT team

  13. Rick

    I notice your Directory and other themes show demos in UK currency and mileage in KM…are US settings easily done across the entire theme?

    1. Zlatko

      Hello Rick,

      thanks for asking. Yeah, you can easily change mentioned above settings in theme options: https://www.ait-themes.club/doc/theme-options/

      Best regards!
      Zlatko
      AIT team

  14. Kimberly

    Why do I keep getting asked to log in when I am already logged in, and why do I keep getting asked to upgrade when I have already upgraded? Can you please fix this already??

    1. Zlatko

      Hello Kimberly,

      thanks a lot for contacting us back.
      Feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Kindest regards!
      Zlatko
      AIT team

  15. vsnonline

    Hi AitThemes Club

    I saw your email and online promotion Lifetime membership for 99 usd

    Unfortunatly my account is automaticly renewed on 13-10-2019

    Could yo please make it the Lifetime membership because i already paid again.

    Full Membership
    Status Active
    From 2019-10-13
    To 2020-10-13
    Transaction ID 0r9nnhj1

    Kind regards
    Martijn Maas
    VSN ONLINE

    1. Zlatko

      Hello Martijn,
      thanks a lot for contacting us back. We are sorry, renewal subscription cannot be refunded, moreover it is more than 1 days from purchase according Terms of Use: https://www.ait-themes.club/terms-of-use/
      Thank you for your understanding.
      Have a nice day!
      Zlatko
      AIT team

  16. Michael

    Hi Some of the images of the items are aligning right and some are centred. I cant seem to control it, would it be possible to contact me back because I have brought up this issue before and have never gotten a reply.
    https://zerowastenear.me

    1. Zlatko

      Hello Michael,

      thank for contacting us back. Could you please provide us of your user name registered in our system which allow us to trace up your account in order to have a look closer at your issue.

      Thank you for understanding.

      Kind regards!
      Zlatko
      AIT team

  17. Rick

    I have a client using your Restaurant theme, and the host closed down – transferring the site to new hosting, and none of the pages open. Says: No Input File Specified. Is this an easy fix? https://pastryking.com.au/
    Thanks.

    1. Zlatko

      Hello Rick,

      thanks a lot for contacting us back. Feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Please kindly also note we offer a special service regarding migration between servers, for detailed info please visit: https://www.ait-themes.club/services/website-migration/

      Hope it will help you.

      Have a good day!
      Zlatko
      AIT team

  18. MARK

    Hi, I just purchased your Directory+ theme and would like to know if I can bulk upload ITEM CATEGORIES and ITEM LOCATIONS. Also where they are in the database. Thanks

    1. Zlatko

      Hello Mark,

      thanks for purchasing Directory+ theme.
      You should use CSV Import Export plugin: https://www.ait-themes.club/wordpress-plugins/csv-import-export/, documentation is available at: https://www.ait-themes.club/documentation/#csv-import-export-plugin
      Secondly, please check out the following file as it might help you. If you have further questions, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.

      Have a nice day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Robert,

      thanks for asking. Demo content is available with the “multilingual and translated” themes: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      If you are intended to use Citadela free theme, please consider any of available theme layouts packs, our goal is to create new layouts on regular basis: https://www.ait-themes.club/wordpress-themes/#citadela

      Best regards!
      Zlatko
      AIT team

  19. webbern

    We offer a 10-days money back guarantee to purchases. If you are not satisfied with our theme, contact us and we will refund your purchase.
    Yes Please, i can´t work and edit of all your themes. please give me back my money and close my account.
    Thank u
    Thomas Boehm

    1. Zlatko

      Hello Thomas,

      thanks for contacting us back. First of all we apologize for a misunderstanding by our colleague. The subscription has been deactivated and the payment refunded.
      Secondly, in order to delete your account, feel free to login and proceed the account cancelation at: https://system.ait-themes.club/account/subscriptions -> my account -> Close Account.
      Thanks a lot for your understanding.

      Have a good day!
      Zlatko
      AIT team

    1. Zlatko

      Hello Uwe,

      thanks for asking. We have a plan to create functionality for Citadela products to be compatible with Divi Builder in the future. Thanks to the other projects with the higher priority we release the new update with Divi builder implementation during the next year (June – July).

      Thanks for your understanding.

      Kind regards!
      Zlatko
      AIT team

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Pre-sale Questions