Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (8353)

  1. Mudassir

    Hello,
    I am having an issue in my website on wordpress i am using your ait theme directory+ it is taking to much time to load and it is also slowing my server link: (https://www.datacenterhelp.uk)
    kindly fix it or contact me as early as possible

    1. Zlatko

      Hello Mudassir,

      thanks a lot for contacting us back. Please kindly note that there are the more possible issues that results slowing speed of website. Anyhow:

      please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/add-question . In general support covers mainly finding of solutions for problems in theme and help users use the product. If there is a bug we’ll fix it as soon as possible and once everything is double checked we release the new theme for the market. Unfortunately we are not capable working on user’s custom websites.
      Our technicians are ready to answer you most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.

      Sincerely!
      Zlatko
      AIT team

    1. Zlatko

      Hello Walter,
      thanks for asking. ETA has been a little bit postponed due to unexpected issues and and currently we are performing the last testing of Citadela theme and presentation page preparing. We strongly believe we’ll manage to release the theme for the market in the middle of this month.
      Thanks for your patience and understanding.
      Best regards!
      Zlatko

    1. Zlatko

      Hello,
      thank you for interesting in one of our products. A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.

      Have a good day!
      Zlatko
      AIT

    1. Zlatko

      Hi again,
      we are sorry, it is not allowed to re-sell our products directly. But you can perform some changes or services and consequently offer your “customization” to your clients etc.
      Thanks for understanding.
      Best regards!
      Zlatko

  2. Dian

    Hi,

    I would like a refund for the Ait CSV Importer plug in as I had accidentally bought it twice, once last year and just now.

    Cheers, Dian

    1. Zlatko

      Hello Dian,

      thanks for your message. Just for your info: by purchasing CSV Iport Export plugin you have extended the valid access to product updates as well as the access to support forum for a 1 year starting from: 2019-09-20. Your request will be proceed asap, you’l receive money back on your account.

      Kind regards!
      Zlatko
      AIT team

  3. aashish

    I am using business finder + theme on my site http://www.ilovethane.com
    When users are registering they are not getting password in the email.

    regards,

    Aashish

    1. Zlatko

      Hello there,

      thanks for contacting us back. Sometimes it might happen due to mail server blocking “< ” and “>” which appears in the link. Server admins used to block this for security purpose which helps to reduce cross site scripting.
      The link: $message .= ‘< ‘ . network_site_url(“wp-login.php?action=rp&key=$key&login=” . rawurlencode($user_login), ‘login’) . “>rn”;

      Possible solutions:
      – Open up your WordPress folder and edit wp-login.php file in editor -> replace “< ” and “>” by “(” and “)” (the disadvantage is that once you update it requires to perform this change again and again)
      – Contact your mail hosting provider and ask him foe some solution regarding this issue. He’ll definitely be able to give you some more details about this.

      If you problem still persists, feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/add-question.
      Our technicians are ready to answer you most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.

      Best regards!
      Zlatko
      AIT team

  4. Rosa

    Salve ho aquistato 2 anni fa il template directory +
    Directory WordPress Theme
    In questi 2 anni non l’ho mail usato.
    Vi chiedo se potete inviarmi una guida per capire come funziona il template.
    Grazie

    1. Zlatko

      Salve Rosa,

      thanks for contacting us back. Please have a look at our documentation page where you’ll find video tutorials too:

      https://www.ait-themes.club/documentation/
      Feel free to use filter to search for keywords…

      Kind regards!
      Zlatko
      AIT

    1. Zlatko

      Hello Alexander,

      thanks for interesting in our products. Directory+ theme is extendable with AIT Languages plugin: https://www.ait-themes.club/multilingual-support/
      that supports 27+ languages, Swedish included too: https://www.ait-themes.club/multilingual-support/
      How to set up and work with plugin you’ll find at: https://www.ait-themes.club/documentation/#multilingual-options

      Have a nice day!
      Zlatko
      AIT team

  5. Alexander

    Hello! Do you have some kind of demo content that I can upload to my Directory+ site? Like the demo content that you have on your demo page under “Classic Presentation”?

    1. Zlatko

      Hello again,

      yeah, demo content can be imported right after theme installation: https://www.ait-themes.club/doc/demo-content/

      Should you have further questions, please contact us back.

      Best!
      Zlatko

    1. Zlatko

      Hello Jogge,

      Hey there,

      thanks for asking. Theme and extension plugins will be released on the same day (23.9.):
      – Citadela WordPress theme
      – Citadela PRO plugin
      – Citadela Blocks plugin
      – Citadela Directory plugin

      Best regards!
      Zlatko

    1. Zlatko

      Hello Pedro,

      thanks for your questions. Yeah, it’s our core business to keep each theme and plugin up-to-date. The latest supported theme version has been released on June 20, 2019, changelog file can be found at: https://www.ait-themes.club/wordpress-themes/anchor/.

      Should you have further questions, please contact us back.

      Have a good day!
      ZLatko
      AIT team

  6. Richard

    If I purchase the lifetime package dose this cover the new theme and plugins you are coming out with? I know you have a new Citadela Theme coming out soon.

    1. Zlatko

      Hello Richard,

      thanks a lot for asking and interesting in our products.
      Yeah, Lifetime Membership covers an access to all of our products that we are intended to release for the market, too.
      Citadela theme and plugins are included.

      Sincerely!
      Zlatko
      AIT

  7. 918kiss apk hack

    I’ll immediately seizee your rss feed as I can not to find your
    email subscription hyperlink or newsoetter service.
    Do you have any? Kindly leet me understand so that I
    mmay subscribe. Thanks.

    1. Zlatko

      Hello,

      thanks for contacting us back. PLease find the subscription modul in the bottom of the following page: https://www.ait-themes.club/what-happened-to-citadela-theme-blog/

      Best regards!
      Zlatko

  8. Vincy

    I want to buy the full membership subscription but PayPal limited my access. I already bought the business finder+ theme. I want to subscribe for full membership so I can access the premium plugins, isn’t there any other payment gateway other than PayPal which I could use to make my purchase?

    1. Zlatko

      Hello Vincy,

      thanks a lot for interesting in our products. There is an option to pay by credit card once you have PayPal account activated.
      Could you please provide us of your user name as it allow us to trace up your account and have a look closer at your issue?

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hello Mary,

      thanks a lot for asking. Yeah, that’s correct. Moreover, the package includes 1 year access to support forum. Each of our product can be re-used for unlimited web projects, domains, installations etc. No problem.

      Best regards!
      Zlatko
      AIT team

    1. Zlatko

      Hi,

      the documentation page is quite complex and the basic settings can be found in general doc: https://www.ait-themes.club/documentation/#general-documentation

      Ristorante+ theme has its own subpage: https://www.ait-themes.club/documentation/#ristorante2-documentation

      Lastly, in terms of some small customization and tips and tricks we would advice you to use keywords and filter for results or visit knowledge base at: https://www.ait-themes.club/knowledgebase/

      Hope it will help you.

      Sincerely!
      Zlatko
      AIT

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Pre-sale Questions