Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (6675)

    1. Zlatko
      Reply ↓

      Hello Danijel,
      thanks for asking. Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/
      Thanks for understanding.
      Kindd!
      Zlatko

  2. slawek
    Reply ↓

    Hallo, I wanted to buy full access for 99USD but I can pay only either PayPal or bank bank transfer – is it possible?
    Best regards
    Slawek

    1. Zlatko
      Reply ↓

      Hi there!

      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Kind!
      Zlatko

  3. nelson reads
    Reply ↓

    Hi… I want to know about money back policy ? Do you have it? I mean If I buy any of your theme and I am not satisfied with it then? What are the conditions
    Thanks

  4. Nelson Reads
    Reply ↓

    Hi AI Themes… I have Money Back policy question. Do you offer money back guaranty? In case I am not satisfied or I did not find what I wanted in membership or themes… Can I get my money back?
    Thanks

  5. Dan
    Reply ↓

    Is it possible to have the paid option only for certain categories or those who submit items?

    I’d like to have some items in a category listed free that I add myself and others who submit to pay. Can this be done?

  6. Kévin
    Reply ↓

    Hi.

    With Event Guide, I don’t understand when people have to pay. It’s when they create an account or whenever they publish an event?

    Thank you,
    Kévin.

    1. Zlatko
      Reply ↓

      Hello Kévin,
      thanks for asking. The payment should be proceed when they create an account – after they choose the user’s package:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Jason,
      thanks for asking. Yes, you can re-use any of our products for unlimited web projects, domains, etc. Once you decide to get an access to the latest updates or support forum you can renew your subscription at any time for the same price. No problem.
      Kind!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello,
      thanks for asking. You should be able to remove it from the browser that you are using to proceed the payments.
      Best!
      Zlatko

  9. Jaon
    Reply ↓

    Try to buy full membership at $99, but my credit card won’t work for some reason. I got message saying Processor Declined. Please help me as soon as possible because the deal is almost expired. Thanks.

    1. Zlatko
      Reply ↓

      Hello Jaon,
      thanks for interesting in our products. Please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 -> you should contact your bank office.
      Anyhow, we have prolonged the special offer for Full Membership package.
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Bader,
      thank you for asking. The package comes with an access to support forum and product updates valid for a 1 year. After this period you are free to decide to prolong your subscription for the same price. You can re-use any of our products for unlimited web projects, domains, etc, no problem: https://www.ait-themes.club/terms-of-use/
      Best!
      Zlatko

  11. Amin
    Reply ↓

    Dear AIT Themes team,

    I would like to refund my payment, my invoice number is : #18101003

    I am having trouble with the language, it does not provide complete translation for indonesia as I expected from the offer.
    For directory+ for example, there are none of page translated to Indonesia,, this cause problem because I have no team to translate to indonesia,,

    thank you

    1. Zlatko
      Reply ↓

      Hi there,
      thanks for your message. As i have checked your account it looks like you have been able to login.
      Best!
      Zlatko

  13. Current Affairs 2018
    Reply ↓

    Thank you sir, my utmost appreciation for the hard work of your team, i am a regular visitor
    to your website indeed, i thought to, (out of courtsey) provide some suggestion and
    feedback of my very own , would be thankful if you could reply or
    recognize my suggestions to make this site more content focused .

    Regards.
    Rana Duggal.

    1. Zlatko
      Reply ↓

      Hello Rana,
      thanks for your message. Feel free to provide us of your feedbacks or ideas. We’ll definitely consider them and make decision.
      Best!
      Zlatko

  15. Khurram Sikandar
    Reply ↓

    Hi,

    My Pre-Sale Question is related to Advanced Filter Plugin.

    Can we create nested or sub filters like this

    Cuisine (Main Filter Name)
    — Fast Food (Sub Filter)
    — Asian (Sub Filter)

  16. Pratik
    Reply ↓

    In Anchor theme, AIT-language is used for multilanguage, but if I want to use WPML for multilanguage rather thatn AIT-language, then is it possible?

  17. Anežka Palajová
    Reply ↓

    Dobrý deň, zvažujem kúpu Vašej hotelovej WP témy. Mám k tomu otázku : rozumiem že WordPress máte preložený do viacerých jazykov, čo je užitočné, ale máte v rámci toho aj prípravu na preklad stránok a článkov? Myslím preklad, ktorý si už potom robí klient sám v rámci vytvárania stránok a článkov. Ak áno ako je potom riešené prepnutie jazykových mutácií? V menu alebo ikonami vlajok?

    Ďakujem vopred za Vašu odpoveď.

    Anežka Palajová

    1. Zlatko
      Reply ↓

      Zdravím Vás Anežka,

      ďakujeme za prejavený záujem o naše produkty. Šablona Hoteliour (prípadne ľubovolná zo skupiny “Multilingual and Translated” tém) je dostupná v plnej verzii v anglickom jazyku. Následne pomocou pluginu AIT Languages získate možnosť naystaviť v šablone ľubovolný z pdporovaných jazykov resp. viacjazyčnú tému. Plugin podporuje preklady front-end a back-end rozhrania okrem vlastného obsahu (content ako napr texty, obrázky atď.). Bohužiaľ nie je dostupná automatického prekladania vkladaného obsahu. Pre bližšie informácie prosím pozrite si video dokumentáciu dostupnú na stránke: https://www.ait-themes.club/documentation/#video-tutorials-for-ait-themes
      Ohľadom prepínania jazykov: táto možnosť sa objaví v momente akonáhle začnete pridávať obsah webstránky (menu, texty, stránky, atď) vo Vami zvolenom jazyku podľa inštrukcií v dokumentácii. V menu sa objaví prepínač jazykov (vlajka, jazyková skratka).
      V prípade ďalších otázok, prosím, neváhajte nás kontaktovať.

      S pozdravom
      Zlatko

    1. Zlatko
      Reply ↓

      Hello,
      thanks for interesting in our products.
      After subscription you can download new updates when you are logged at: https://system.ait-themes.club/join/tf. You’ll get all the benefits from our services – getting free updates, access to support forum, use theme for unlimited domains or projects. You can search through our knowledge base, access online documentation and video tutorials.

      The price includes:
      – product updates – we continuously add new features/languages, keep themes/plugins compatible with WordPress and the other plugins that are implemented with our templates, security updates, fixing the bugs
      – semiautomated updates thanks to our AIT Updater plugin /free/: https://www.ait-themes.club/documentation/#updater-plugin
      – access to premium customer support, where our Ait-Themes team is ready to help your with any theme-regarding issue: Customer Support is provided Monday to Friday from 8am to 5pm Central European Time.
      – unlimited license usage – for as many as you like domains or web projects
      – access to all new products /themes, plugins, graphics/ that we are going to add on http://www.ait-themes.CLUB during validity of your membership (in case when you decide for Full Membership)
      – after the period of 12 months you can still continue using our products – no restrictions, once you are intended to get an access to further product updates, you should consider renew or prolong your membership after 1 year for the same price.

      The price doesn’t include:
      – theme customization or modification (due to capacity reasons)
      – an additional services: https://www.ait-themes.club/services/

      Hope this will help.
      Best!
      Zlatko

  19. William
    Reply ↓

    Hello, do the themes really not have a dashboard for subscribers to manage their listings? From what I can tell it just puts them into the WordPress admin. Every theme like FoodGuide has it’s own front end submission and user dashboard.

    1. Zlatko
      Reply ↓

      Hello William,
      thanks for your question:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them na access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Hope it will help you.
      Kind!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Yevheniia,
      thanks for asking and interesting in our products. We are sorry, Events Pro plugin doesn’t have such a functionality at the moment. Possible we could add it in the future, please stay tuned :).
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Suzanne,
      thanks for asking. Indeed, each of our products comes with an access product updates and support forum valid for a 1 year. After this period you are free to decide to prolong or renew your membership for the same price at any time. If there is a special price for the product you are using you have an option to save some money ba purchasing it as a new product. Please kindly note the current price for Full Membership is $99,- excl. VAT if applicable.
      Thanks for understanding.
      Kind reagrds!
      Zlatko

  22. Wilfried Floriani
    Reply ↓

    Hello!
    I bought the Directory WP Template on envato – i migrated from old web to new, but i can’t import old items in directory 2? – what can be the problem

  23. JaLuBa
    Reply ↓

    we want to renew our subscription. but we see its only whit an credit card. We dont have a credit card. the last we pay with paypal.

    What should we do?

    1. Zlatko
      Reply ↓

      Hello,
      thanks for your message.
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9 or have a try another web browser.

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …
      Thanks for understanding.
      Best!
      Zlatko

  24. Michael
    Reply ↓

    Hi, i have a question about the promotion package.

    It write 12 months updates…

    how about the future updates ?

    is this also for the plugins ? only 12 months updates

    1. Zlatko
      Reply ↓

      Hello Michael,
      thanks for asking. Full Membership comes with an access to support forum and all products updates (themes, plugins) valid for a 1 year. After this period you are free to decide to prolong your membership for the same price.
      Best!
      Zlatko

  25. Barry bftv001
    Reply ↓

    Hi, I downloaded the free version to start building a website – can you let me know if there is a demo so I can start using your cms? Please.
    Many thanks. Barry

    1. Zlatko
      Reply ↓

      Hello,
      thanks for interesting in our products. You can import demo content right after theme installation. Please kindly note that free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/

      If you are interesting in the differences between the directories themes, please have a look at the article:
      https://www.ait-themes.club/directory-wordpress-themes-club/
      Thanks for your understanding.
      Have a great day!
      Zlatko

  27. than1981
    Reply ↓

    Hello,

    I am trying to include my VAT number in my account so I don’t have to pay VAT. It says that it is valid but when I click update, the vat number is not saved.

  29. Craig Carr
    Reply ↓

    Hi, I see that one of the other features says, Advertising spaces.
    How does that work? do people have the option to pay for advertising?
    Thanks

    1. Zlatko
      Reply ↓

      Hello Craig,
      thanks for asking and interesting in our products. Yes, it is possible by creating user’s packages and using an extension plugin Permission manager in order to give users the ability to create and manage Advertisements custom post types: https://www.ait-themes.club/doc/advertisements-post-type/
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them na access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Hope it will help you.

      Kind!
      Zlatko

  30. Cipriana Leme
    Reply ↓

    Hi, I purchased the directory theme ages ago and was then allowed to download the directory + theme. I recently tried to update the theme to the last version, and lost the items plugin so all the page builder items, such as text, columns, FAQ and some others were greyed out. I had to go back to the previous version. My question is, do I have to purchase the theme again to use all the features, what are the builtin features of the updated theme and why am I losing features that were in the previous versions? How do I keep my theme updated without losing stuff that were in the original version?

    1. Zlatko
      Reply ↓

      Hello Cipriana,
      thanks for your questions.
      Please, check your theme/plugin versions with the latest one: https://prntscr.com/fu4ucu. Once you are using the previous/old version it’s possible that you encounter some issues and therefore you should consider to get an access to the latest product updates. Please kindly note the old versions are not kept as they are not supported anymore.
      Thanks for understanding.
      Kind regards!
      Zlatko

  31. Chabardès
    Reply ↓

    Hi,
    I scheduled(programmed) two languages (French and English) but in the menu of the site, there is only English which appears. Where from comes the problem?

    1. Zlatko
      Reply ↓

      Hello,
      thanks for asking. Did you use AIT Languages plugin according the following documentation?
      – https://www.ait-themes.club/multilingual-support/
      – https://www.ait-themes.club/documentation/#multilingual-options
      Should your problem still persists, I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      or
      feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Kind!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Tinelle,
      thanks for interesting in Full Membership package and for asking. Yes, after one year you are free to decide to prolong or renew your subscription for the same price.
      Best!
      Zlatko

  33. Ditry
    Reply ↓

    I am publishing in all social networks what you have done to us , no support and no refund , is impossible to contact you , no mail or phone

    1. Zlatko
      Reply ↓

      Hello,
      thanks for your message. Regarding pre-sale question: Please find the answer posted at: https://www.ait-themes.club/presale-questions/comment-page-62/#comment-16735
      Secondly, please log in into your account at: https://system.ait-themes.club/admin/customers/detail/43921 and feel free to contact us with any theme-regarding question.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Regarding refund policy: we offer 10 days money back guarantee, you have purchased the package on 2018-02-14, thus refund is not acceptable at this moment.
      Thanks for understanding.
      Kind regards!
      Zlatko

  34. Skylr Monaghan
    Reply ↓

    I want to start a directory site and have a question regarding best theme to choose. I want to make a directory for the entire USA but for only ONE category. Such as how to find your local court house. Which theme would be best for that? business finder? directory? or city guide? Also – do you have any type of adsense management in the themes? Thank you!

    1. Zlatko
      Reply ↓

      Hi there,
      thanks for interesting in our directory themes. In fact there is no big difference between mentioned themes, they just use the different design and regarding the functionality please have a look at the comparison table: https://www.ait-themes.club/directory-wordpress-themes-club/
      Each of mentioned themes comes with Advertisements custom post type and element:
      – https://www.ait-themes.club/doc/advertisements-element/
      – https://www.ait-themes.club/doc/advertisements-post-type/
      Hope it will help.
      Kind regards!
      ZLatko

  35. Ibrahim
    Reply ↓

    Hello,

    I’m trying to subscribe as membership.
    Unfortunately, there is no Côte d’ivoire or Ivory Coast in the countries’list. Can you helpp me?

    Thank you

    1. Zlatko
      Reply ↓

      Hello Ibrahim,
      thanks for interesting in our products. Yeah, you are right, there is a small bug. Ivory Coast uses the same zip code as Canary Islands, anyhow – feel free to choose any other country as it should be problem for us, once you aran’t come from EU. If you need the correct country on your invoice for any reasons, please contact us back. It’ll take some time to manage it by our front-end developer.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Dobrý den,
      děkujeme za zájem o naši produkty, nakolik jsme spolecnost se sidlem na Slovensku, není problem zadávat otázky i v češtině.
      S pozdravem!
      Zlatko

  42. RAJAT YADAV
    Reply ↓

    Hello..
    Please let me know where is this search query located that searches for the items in city guide theme.. from main page and shows the result on search page

  43. john
    Reply ↓

    I had already asked a question but have another. With the free version you offer, does that include all the plugins that I would get if I purchase the Full Membership? I have spent so much money trying all the different directory themes that I would like to try this all the plugins before I purchase the membership.

    1. Zlatko
      Reply ↓

      Hello John,

      thanks for interesting in our products.
      Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).

      Secondly,
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.

      Thanks for understanding.
      Kind regards!
      Zlatko

  45. Misty
    Reply ↓

    I am already a member, but I want to cancel the membership so I’m not charged renewal fees every year. Will the sites I built with these themes be affected in anyway if I do this?

    1. Zlatko
      Reply ↓

      Hello Misty,
      thanks for asking. When you are logged in your account you can cancel recurring payments in your -> My account -> Subscription.
      Secondly,
      you can re-use any of our products for unlimited time and for as many web projects as you want. No problem.
      Best!
      Zlatko

  46. ASA Ventrues
    Reply ↓

    i purchased your full membership yesterday and they said that they’ll verify payment and then give us the access to download everything. i didn’t get any email from you, kindly let me know about my case.

    1. Zlatko
      Reply ↓

      Hello,
      thanks for purchasing our products. As i have checked your account you were able to login and download some products. Enjoy them.
      Kind regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Salve Diego,
      thanks for interesting in our products. We are sorry, currently we have no other bonuses on the Full Membership except the special price $99,- excl. VAT if applicable.
      Thanks for understanding.
      Kind regards!
      Zlatko

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Pre-sale Questions