Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Memberships

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7025)

    1. Zlatko
      Reply ↓

      Hello Slawek,
      thanks for purchasing our products. Could you please provide us of your user name used to register in our system. Anyhow, you should be able to login and get any of our products in order to re-use it for unlimited web projects, domains etc …
      Best regards!
      Zlatko

  2. Coverkid
    Reply ↓

    Have a demo so, I can see the back end as a site administrator. Curious if you can hide parent category names? Take it’s $99 a year for all the themes and plug-ins.

    1. Zlatko
      Reply ↓

      Hello,
      thanks for asking. We are sorry, there is no such an option available by default.
      Secondly, yes, full membership covers all of our themes, plugins and assets.
      Kind regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hi there,
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.
      Kind regards!
      Zlatko

  4. Faizan
    Reply ↓

    Hi,
    How is your custom post types plugin https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/ different from other free plugins? What is so special? I am looking to build a project management system using some plugins and I think it is something which will help me. But I am confused what’s so special about it? What’s the difference between “AIT ITEMS EXTESIONS” vs “AIT ELEMENTS TOOLKIT – CUSTOM POST TYPES AND ELEMENTS”? Thanks

    1. Zlatko
      Reply ↓

      Hello,
      thanks for interesting in our products:
      – AIT Elements plugin provides the theme with: pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc: https://www.ait-themes.club/documentation/#custom-post-types, https://www.ait-themes.club/documentation/#elements
      – Items Extension plugin extend the items custom post types with some new sections, for detailed info please have a look at the documentation: https://www.ait-themes.club/documentation/#item-extension-plugin
      Hope it will help.
      Best!
      Zlatko

  5. Arnold
    Reply ↓

    hello, im very interested in your theme and i see you got a lot of options but I’m interested in specific part which was not showcased , you have built in custom posts , but can they creation moved into pages to be more user friendly and not throu control menu on the left ?

  6. Saff
    Reply ↓

    Hi. If i buy the full membership – how long is it for?
    Can i take advantage of discounted rates in future?
    Do i receive support?

    1. Zlatko
      Reply ↓

      Hello Saff,
      thanks for asking and for interesting in our products. After purchase Full Membership package you’ll get an access to updates of all our products and access to support forum valid for a 1 year. After this period you are free to decide to prolong your membership for the same price and any time. Once the current price comes as a special offer we have no other bonuses nor discounts at the moment.
      Thanks for understanding.
      Kind regards!
      Zlatko

  7. Frank
    Reply ↓

    Hello, Im interessted in a full membership and was wondering if the plugins for the multi author feature and the plugin of the expediton theme – tour presentation is also included. or do you use buddy press for the multi author feature and other extensions?
    thanks
    best regards,
    frank

  8. Alicja
    Reply ↓

    Hello
    Can providers have a photo gallery and video listed in their offers in FoodGuide Theme ?
    I have browsing this theme and can have an answer doing that.
    Thank you

    1. Zlatko
      Reply ↓

      Hello Alicja,

      thanks for interesting in Food Guide theme.
      Yeah, it is possible in the following way:
      – to add gallery in item custom post type the section “Gallery” which should be enabled: https://www.ait-themes.club/doc/set-up-your-item-post-3/
      – to add video users have an option just to post them as embed link into editor section (wysiwyg)

      Please have a look also at the following instructions and articles as you might find them useful:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them na access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/

      Hope it will help.
      Kind regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hi there,
      please provide us of your user name which allow us to trace up your account thus we could be able to have a look closer at your issue.
      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Saff,

      thanks for asking. We are sorry, we have no products similar to Etsy clone website. Instead of this we have directory listing templates and extension plugins with assets in order to create and make business like directory portals. Thanks for understanding.

      Kind regards!
      Zlatko

  11. Parag
    Reply ↓

    Hello team,
    I am your full membership customer (active) since 2015. For the past 5 days i am trying to post a question and it gives me the following error. Appreciate your check on this. Thanks.

    ————————
    Server Error
    We’re sorry! The server encountered an internal error and was unable to complete your request. Please try again later.

    error 500
    ———————————————

    thanks,
    parag

    1. Zlatko
      Reply ↓

      Hello Parag,

      thanks for contacting us back via pre-sale. Could you please provide us of your user name which will help us to trace up your account in order to have a look closer at your issue.

      Thanks in advance.
      Kind regards!
      Zlatko

  12. Erdal
    Reply ↓

    Hi, I wanna know if your directory themes has a function to display Facebook Events properly ? And do you have a way to pull event information from public Facebook pages and show in the directory website ?

    Thanks,

    Erdal

    1. Zlatko
      Reply ↓

      Hello Mohamed,
      thanks for contacting us.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

  14. Billy
    Reply ↓

    I purchased the premium package for $99 and my card was charged, but when I login it says the premium package is not available and that I still need to purchase. Please let me know if I need to get the bank to reverse the transaction or if this needs to be resolved on your side. Thanks!

    1. Zlatko
      Reply ↓

      Hello,
      thanks for your feedback. Could you please provide us of your user name used to register in our system? It will allow us to trace up your account?
      Thanks for understanding.
      Kind regards!
      Zlatko

  17. Tanguy
    Reply ↓

    Hi,
    I’m very intersted in your collection of themes.
    I have two question :
    Are all the themes able to povide pages accessible only for registred users?
    In my organistation credit card are prohibited (not my call) . Is it possible to pay via bank transfert or paypal

    1. Zlatko
      Reply ↓

      Hello,
      thanks for interesting in our products.
      We are sorry, no Bank transfer, no Paypal payment gateway or any other payment option is not more available. We use a Braintree account and you should just be able to pay with your credit card or debit card directly.
      Any card information is processed by third parties, they are not stored on our server. The following cards are accepted: https://www.braintreepayments.com/en-sk/features/credit-cards

      The payment procedure should be as follows:

      1 – Fill in the data -> in check out form you can insert your personal or company data as well as the data provided by payment card
      2 – After sent the form -> 3D secure check must be confirmed. You’ll receive verification code on your mobile. This method of verification is available as far as the service is provided by your bank (it’s supported by AitThemes). Consequently, as a new windows with logo of your bank appears, you should fill in verification code you have received from your bank via sms message. After confirmation your payment is being processed.
      3 – After payment ->you are going to be logged into your account in our system automatically. You’ll receive 2 emails (“welcome” and “payment confirmation”)

      Should you encounter any issue, please have a look at the table of declined transactions by BrainTree: http://goo.gl/TpuzX9

      There are the following reasons for that:
      – we’ve got so many feedbacks in the past that on-line shops that use paypal gateway are not trustworthy.
      – many of our clients doesn’t use or can’t use paypal account (Turkey and some other countries in Asia).
      – everyone who has paypal account should use a credit or debit card to open it, so there shouldn’t be an issue
      – a better way of processing payments, easier processing of bookkeeping
      – and also the more advantageous conditions: available Option (not obligation) of automatic renewal of membership, the customer does not have to think about it in order to manage yearly renewal …

      Anyhow, should you encounter further issues with a payment procedure, please contact us back.
      Thanks for understanding.
      Kind regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Su,
      thanks for contacting us.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Thanks for understanding.
      Kind regards!
      Zlatko

  19. roger.gbaguidi
    Reply ↓

    Bonjour,
    Je n’arrive pas a trouver la procedure pour ajouter des checkpoints sur la Google Maps d’une NOTICE NÉCROLOGIQUE.
    Merci d’avance pour votre aide.

    1. Zlatko
      Reply ↓

      Hello Roger,

      Thanks for your message.
      I’d like to kindly ask you to check our knowledge base and/or documentation with video tutorials:
      https://www.ait-themes.club/documentation/ | https://www.ait-themes.club/knowledgebase
      Or feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      If you have bought Ait Themes product on Themeforest you should register on our Club to get support. First of all the purchase code from Themeforest should to be validated in our system. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf

      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello,
      thank you for interesting in one of our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    2. Zlatko
      Reply ↓

      Hello Andres,

      thanks for interesting in our products. How we could help you?
      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko
      Reply ↓

      Hello,
      thank you for interesting in one of our products. How we could help you?

      A common way we provide communication /in English/ to our audience can be performed by posted pre-sale questions via comments or private emails only on http://www.ait-themes.CLUB. To all of our subscribers we offer an access to our dedicated support forum where we are ready to help with any theme kind of issue during website building. Customer Support is provided Monday to Friday from 8am to 5pm Central European Time. The ticked system offer ajax search during writing the words throughout our video tutorials, knowledge base and documentation.

      Therefore, feel free to post your idea or any request here or via private email. We’ll be glad to hear from you again.
      Thanks for understanding.
      Best,
      Zlatko

    1. Zlatko
      Reply ↓

      Hi there,
      thanks for contacting us.
      Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – all of our products – themes, plugins are kept always compatible with the latest versions of WordPress.
      Hope it will help.
      Kind regards!
      Zlatko

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Pre-sale Questions