Do you have a pre-sale question or suggestion?

Feel free to write us your comment.

General

How can I contact you?

All pre-sale questions can be submitted via Pre-sale Questions contact form on our website. Alternatively, you can send us e-mail to: info@ait-themes.club. However, if you already own any of Ait products and you’re looking for advice, please login to your Ait account and submit a question to our support team.

Can I ask question about AIT product I own via Pre-sale Questions form?

No, you shouldn't fill out Pre-sale form to submit questions about products that you already own. These should be addressed to our support team, not pre-sale. Please note that support is only provided to our customers who have a valid (not expired) product licence or membership. If you’re looking for support regarding the product you’ve purchased, please login to your Ait account and submit a question to our support team. In case your access to support has expired, please renew your product or membership in order to get access to updates & support again.

I cannot find any after sale trouble shooting forum, what should I do?

Please, feel free to post technical questions directly to our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/. Ait-Themes support team is ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time.

How are pages created by your Page Builder optimized for Google and other search engines?

AitThemes use microdata that are easily read by Google and other search engines. Even elements and widgets created with Page builder are visible to Google. With optimized html and images (with alternative attributes) you have a great starting point for getting the best organic search results. The rest is up to you and your content.

Can I use my AitTheme for more than one website?

Yes, every product purchased from www.ait-themes.club website has unlimited usage licence. Therefore you can use it & reuse it for as many websites or online projects as you wish.

What is the difference between free and premium version of your theme?

Free version does not include all the features we offer and is intended for non-commercial use or testing purposes. Premium version, on the other side, is the full version of AitTheme with all its features. Please read more about our free themes here.

Can I purchase single product (theme or plugin)? How?

Yes, it is possible to buy single theme or plugin. Go to detailed product page on www.ait-themes.club website and you can decide whether you want to purchase single product or membership. All our themes have also free version available to download which can be used for non-commercial or testing purposes.

Memberships

I want to purchase Full Membership. What happens after the first year in terms of renewal cost?

In regards of renewal cost for your Full Membership, you will be charged the actual price of the membership at the time of purchase OR the initial price you’ve paid, whichever is LOWER. The rule is, you will never be charged more for the same membership package than the lowest price you’ve paid in the past. Please read more info: Best Price Guarantee on Your Membership Renewal.

How long is the full membership valid?

Validity of the full membership is 365 days from the day of purchase.

Is the full membership price a one-time fee?

Full membership price is a yearly fee. You will need to renew your membership on a yearly basis in order to keep your access to all AitThemes, plugins & updates.

There’s a special offer on full membership. What happens if I purchase it while my “old” membership is still active?

If you already have full membership (or one of its ancestors e.g. Directory membership, old Business membership), it’s validity will be prolonged by 12 months.

If you currently have any other membership (which does not include all AitThemes & features), you will have active both memberships at the same time. Full membership that you purchase at the special price will be active for 1 year from the day of purchase.

Please read further details in our blogpost Best price guarantee on your membership renewal.

Payments

I would like to buy one of your products. Can I pay using PayPal?

All payments for our products and services are being realized through Braintree payments only. This is a secure SSL encrypted payment system. You can choose to pay by credit or debit card. All payment information are processed and stored exclusively by Braintree payments. Paying by PayPal is not possible.

I’m trying to pay for the product but “Do Not Honor” (or some other) error message is poping up.

“Do Not Honor” decline message means that your bank is not willing to accept & process the transaction. Please contact your bank for more details. You can review the full list of decline codes here.

Free Themes

Is Ait Languages plugin included in Free Themes?

No, a free version of our themes do not include this plugin. Ait Languages plugin will become available to you after purchasing the full membership. This plugin will give you an option to make your website multilingual, the WP theme and your WP admin will be translated to 26 languages.

I’ve downloaded the free version of your theme and some of the features do not work. E.g. How do I add new item?

Free versions of AitThemes do not include all the features. For example Ait Toolkit or Ait Languages Plugin and many other things aren’t included. However you can create fully functional personal website for non-commercial use with our free theme. Or you can use it for testing purposes before purchasing the full membership. Read more about how do free AitThemes work.

Technical Details

Do AitThemes have RTL (right-to-left) Language Support?

No, unfortunately our themes do not have RTL support. We are not planning on adding RTL support in near future either.

Is there a demo content in AitThemes?

Yes, AitThemes include demo content. It’s up to you if you want to import it to your website or not. You can also export and import your own prepared content if you like. Watch our video tutorial on Importing demo content.

Are AitThemes compatible with budyPress or bbPress plugin?

We are sorry, we do not perform testing on compatibility between our products and the 3rd party plugins except the following ones: WooCommerce, EasyReservations, Revolutions slider, SEO Yoast. However, we have good experience with some other plugins such as MailChimp plugin, EssentialGrid or WP Super Cache.

ThemeForest customers

I bought your product on ThemeForest. Do you offer any discount for your TF customers?

Currently there is no discount or special offer available for TF customers. If you’d like to update to higher service, e.g. Full Membership, you can purchase it on www.ait-themes.club website and subsequently apply for refund from Envato. Please, apply for refund through your Envato account directly, it is not possible to get a refund through www.ait-themes.club website.

I bought AitTheme on ThemeForest more than year ago and it looks like I have no longer access to the updates or to your system where the theme is located. What can I do?

Your access to updates and to our system has expired. If you wish to update your theme you need to purchase the full membership from our club. It includes one year updates and support, unlimited usage licence and access to all our themes, plugins and graphics.

I bought AIT product on ThemeForest. How do I get access to support?

Please register here in order to get access to support.

Comments (7361)

  1. Pete
    Reply ↓

    I made a purchase of the Langwitch Theme for $49.00 and it shows nothing of my purchase. I did not receive an email or anything. I think I ended up purchasing it twice for $49.00. How do I get to my download? Under my account it doesn’t show an invoice or anything. Please help

    1. Zlatko
      Reply ↓

      Hello Pete,
      thanks for your message. Please provide us of your user name registered in our system in order to allow us to trace up your account and have a look closer at your issue.
      Thanks for understanding and patience.
      Best regards!
      Zlatko

  2. Dan
    Reply ↓

    Hello. You took payment from my credit card and I didn’t agree to this. I have been trying to contact you since the beginning of September. Please respond.

    1. Zlatko
      Reply ↓

      Hello Dan,
      thanks for your message. How we could help you? Could you please provide us of your user name that you have registered in our club, please?
      The previous answer you can find at: https://www.ait-themes.club/wordpress-themes/directory2/comment-page-5/#comment-14605
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hi Claudia,

      thanks a lot for purchasing our products. The invoice will be sent via email soon. Thank your for your patience.

      Best!
      Zlatko

  4. silkek
    Reply ↓

    Hi,
    can you provide me a receipt for my latest payment (lifetime membership). I can’t find it in my account.

    Kind regards,
    Silke Kuhm

    1. Zlatko
      Reply ↓

      Hi there,

      thanks for contacting us back. The invoice will be sent via email asap. It’s due to the fact as the part of payment procedure is managed manually and that’s why it might take some time. Thank you for your understanding and patience.

      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Heidi,

      thanks for contacting us back. Do you use Doctor or Doctor+ theme? Anyhow, in any case i would advice you to keep your web site up-to-date. You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      Back to your issue:
      I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword – this is regarding theme Doctor+. Once you are using Doctor theme, the documentation is available in a zip folder that you can download it when you are logged in our system.
      You can also post technical question directly in our dedicated support ticket system (if your subscription is active). Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.

      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Renato,
      thanks for interesting in our products. We have many universal themes but it mostly depends on your requirements on functionality and design. Could you please provide us of some info how the theme should working? In the meantime feel free to have a look at the following templates: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      Best regards!
      Zlatko

  7. paco
    Reply ↓

    we are interested in your theme , but there are key points we need from the theme, you can visit if you want the website:

    custom points in map by category, expositions, music, and by establishment type. outdoor workshops.

    multiple info windows per point in map.

    bind artist/organizers to event or establishment

    at least two level categories

    not key point but intersting wpbakery integration or easy page layout widgets composition

    multilanguage, specially need catalan translation , integration with wpml polylang

    we are not to use the subscription system we need to create the organizers users and link events to them

    and we need to do it fast… thanks

    1. Zlatko
      Reply ↓

      Hello Paco,
      thank you for interesting in our directory products.
      – you can use any of our icon maps if you like: https://www.ait-themes.club/graphics/#icons-map-pins
      – info window comes with the name of listing and address, you can check it at: https://preview.ait-themes.club/theme/directory2/, each point can have just one info window
      – theme (Directory+, Business Finder+, City Guide and Events Guide) can be extended with Events Pro plugin that should be linked with a 3rd party ticket portal, for detailed info please have a look at the documentation: https://www.ait-themes.club/doc/set-up-your-event-pro-post/
      – you can have unlimited categories: https://www.ait-themes.club/doc/global-options-for-item-category-and-location/
      – each of our directory theme comes with built-in page builder that uses pre-made elements that help to create very easy desired page layout. You can also use sidebars, widgets, shortcodes.
      – the theme is extendable with AIT Languages plugin that unfortunately doesn’t support Catalan language. Anyhow, you can add it on your own: https://www.ait-themes.club/knowledge-base/translate-theme-and-plugins-on-your-own-without-using-ait-languages-plugin/
      – the theme uses the system made based on users packages, please have a look at the following instructions too as you might find them useful:

      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/
      If you are interesting to learn a little bit more about how to run directory business, please have a look at the following articles: https://www.ait-themes.club/category/directory-features/
      and
      https://www.ait-themes.club/how-to-use-packages-to-earn-you-from-directory-listings/
      Last but not least – Claim listing plugin was designed to give users ability take control over their listing: http://www.ait-themes.club/wordpress-plugins/claim-listing/
      Many useful information can be found also in the following article: https://www.ait-themes.club/step-by-step-tutorial-for-directory-listings-website/

      Hope it will help you.
      Kind regards!
      Zlatko

  8. Rene L Sylvestersen
    Reply ↓

    Hi
    My former boss signed a membership with you.
    It is now expiring and we want to renew it. We do not have the password for the account and his e-mail account was closed when he left the museum.
    I have the user name: Jan Tapdrup
    and the old API Key: 1F5Sp6NMFwPADQ,ls6,RFTqZEioKxKfXiWcfUnz4zROD7L0xMyxu,tDkSpl9$awP
    If that makes any difference.

    1. Zlatko
      Reply ↓

      Hello Rene,
      thanks for contacting us.
      The account you have mentioned had expired on 2017-09-22.
      Anyhow, according to our Terms of Use it is not allowed to transfer licence to another person. I would like to advice to get a new membership at: https://www.ait-themes.club/pricing-sign-up/
      Thanks for understanding.
      Best!
      Zlatko

  9. kk
    Reply ↓

    hello. I cannot update the Ait Languages, shortcodes, and toolkits plugins. Now the site is not working properly. Error message: “Update failed cannot authenticate user due to incorrect Aitthemes.club API credentials or they were not provided. Make sure you have entered correct username and API key.”

    Please tell me how to correct this issue so I can update the plugins. My username is: bullwinkles

    1. Zlatko
      Reply ↓

      Hi there,
      thanks a lot for contacting us back. As i have checked your account i have found out that you have inactive access to product updates from 2016-05-29. In order to get the newest theme/plugins version you should renew your membership. It comes with an access to product updates and support forum valid for a 1 year.
      Thanks for understanding.
      Kind regards!
      Zlatko

  10. Gail
    Reply ↓

    Good day,

    I sent an e-mail last week inquiring if the Expedition Theme could put a limit on how many people can book per tour.

    I need a calendar that my customers can click on the date they will to take a tour which will take them to the hours of the tours select the time and see if there are available seats then select the amount of seats if available then proceed to pay online.

    Kind regards,

    Gail

    1. Zlatko
      Reply ↓

      Hello Gail,
      thanks for your message. We are sorry, Expedition theme doesn’t use calendar in order to select the tour neither no payment option feature available default in theme administration.
      Have a nice day!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Scarlet,

      the answer has been sent via email on 2018-09-26:

      1- yes, users (they) are able to manage posts based on the permissions/abilities you as an admin give them – here is how:

      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ and setting the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Once users are registered you give them an access to create and manage Items custom post type: https://www.ait-themes.club/doc/items/
      You can help to all of your users when you introduce a nicer design of the WP administration by using Easy Admin plugin: https://www.ait-themes.club/doc/how-to-enable-easy-admin-in-directory-type-theme/ you can create an user friendly admin’s feel of look and comfortable navigation, which helps especially to all non-wordpress users in order simplify their work in WordPress administration. Please have a look at documentation files also at: https://www.ait-themes.club/documentation/#easy-admin-plugin
      Should you be interesting to give your users the more ability in order to manage even the more custom post types, elements etc, please consider Permission Manager plugin: https://www.ait-themes.club/wordpress-plugins/ait-permissions-manager/

      2- There is one of available fields where users can choose a package which suits his/her needs during submit listing – registration form. The mentioned field is required. As mentioned above, admin can set up different user’s packages with different options.

      Last but not least – although Full demo admin is not available, but you can have any of our products (from http://www.ait-themes.CLUB) at no risk as we offer 10 days of money back guarantee. You can play around with the themes, plugins etc, and once you are interesting to upgrade your subscription into Full Membership – no problem, you can do it within 30 days by paying the difference between the prices.
      In addition – each of our products is updated on regular basis – themes, plugins are kept always compatible with the latest versions of WordPress, PHP, Revolution Slider, WooCommerce plugins etc

      Hope it will help.

      Best regards!
      Zlatko

  12. scarlet
    Reply ↓

    hello,

    the map doesn’t work when i turn it on to use on a page. and the side bar doesn’t work when i turn it on to use it on the home page. why is this?

    1. Zlatko
      Reply ↓

      Hi again,

      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Kind regards!
      Zlatko

  13. scarlet
    Reply ↓

    The ‘markers’ dont work in google map. i tried adding a map to a page and then i added a marker but only 1 out of 5 work…why is this?

  14. scarlet
    Reply ↓

    i tried to add an image on a special page through layout options- image options and the image i choose does not appear. why is this? why is nothing basic working on this site?

    1. Zlatko
      Reply ↓

      Hello Oliver,

      thanks for interesting in our products. Full Membership comes with an access to support forum and product updates valid for a 1 year. After this period you can prolong or renew your package for the same price. The more info you can find also at: https://www.ait-themes.club/full-membership/

      Hope it will help.
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Josée,
      thanks for asking and interesting in our products. Lifetime license comes with unlimited access to product updates and support forum. You are not allowed to re-sell our products directly without modification/customization of theme. But you can re-use them for unlimited time for as many web projects, domains,… as you need. Thanks for understanding.
      Hope it will help.
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Dylan,
      thanks for asking.
      You can manage the footer content in:
      Theme Admin -> Theme Option -> Footer section
      or
      Appearance -> Widgets etc
      Should you have further theme-regarding questions, please contact as at: https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Samuel,
      thanks for asking. We are sorry, no one of mentioned payment gateways is supported by default. We have the following payment plugins:
      – PayPal Payments
      – PayPal Subscriptions
      – Stripe Payments
      Thanks for understanding.
      Best regards!
      Zlatko

  20. Brent
    Reply ↓

    Hello I just recently purchased a full membership on 2018-08-16 and I see you put out a lifetime membership up for 149 and I was wondering if I wanted to upgrade to lifetime membership would you discount or prorate my fee since I just purchased a full membership?

    1. Zlatko
      Reply ↓

      Hello Brent,
      thanks a lot for asking. We are very sorry, there is no option in administration neither in our system to upgrade from Full membership to Lifetime Membership package by paying the difference between the prices.
      Thanks for understanding.
      Kind regards!
      Zlatko

  21. Brent
    Reply ↓

    Hi there a follow up from my previous message I recently renewed my membership and I am interested in upgrading to lifetime membership and I was wondering if I could get a discount or prorate for the upgrade. Please get back to me soon as your sale ends in 50 hours thanks you

    1. Zlatko
      Reply ↓

      Hello Brent,
      thanks for asking and interesting in Lifetime Membership. We are sorry we do not offer such an option that would allow upgrade from Full Membership to Lifetime package by paying the difference between the prices.
      Thanks for understanding.
      Kind regards!
      Zlatko

  22. Juan
    Reply ↓

    I try to purchase the lifetime membership for $149, when I click on the “Buy Immediately” on the next page it say:
    There are no hidden monthly or yearly fees. If you wish to continue getting updates and support after 1 year, you can simply renew your account.

    Do I need to renew and pay again for updates after a year?

    Kind regards
    Juan

    1. Zlatko
      Reply ↓

      Hello Juan,
      thanks for asking. Lifetime Membership comes with unlimited access to our products and updates. There is no needed to renew the subscription at all.
      Thanks for understanding.
      Kind regards!
      Zlatko

  23. Syllys
    Reply ↓

    Hi from France, I do not manage to use the API Google Map : I activated the 5 requested API (Direction, Distance Matrix, Elevation, Geocoding and Javascript). I have correctly copied the API Key into the section “Google” of the Theme admin (wp). In the google cloud platform console, I restricted correctly to my website (http) by writing *.mydomain.com/* : and it yes does not work ! could you help please ?

    1. Zlatko
      Reply ↓

      Hello,
      thanks for contacting us back.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best regards!
      Zlatko

  24. Diego
    Reply ↓

    Hi! I’m having an issue with the search form.
    This url works:
    ?s=&category=112&location=&a=true
    but this one doesn’t:
    ?s=events&category=112&location=&a=true
    since throws 404 Not Found

    1. Zlatko
      Reply ↓

      Hello Diego,
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello,
      thanks for asking. Yes, all of our products supports PHP 7 and higher versions. Further info regarding theme hosting regarding you can find at: https://www.ait-themes.club/doc/hosting-requirements/
      Best!
      Zlatko

  26. Brent
    Reply ↓

    Hi there
    I’ve tried to message you a couple of times now and your sale has only and hour and a half left. I am still really interested in upgrading to lifetime membership I was hoping since I just renewed this account that maybe you would be nice enough to give me a discount I mean I did just send you guys 89 bucks on 2018-08-16 Transaction ID 1nwhjfrj hopefully I can get a response within the next hour so I can upgrade. Thank you.

    1. Zlatko
      Reply ↓

      Hi there,
      thanks for contacting us back.
      We are sorry, there is no option in order to upgrade to Lifetime Membership package.
      Please have a look at the current special offer as you might find it useful: https://www.ait-themes.club/pricing-sign-up/
      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Amy,
      thanks for asking. Free version of the theme doesn’t use AIT Toolkit plugin as well as AIT Shortcodes and can be used for non commercial purpose for unlimited time:
      – https://www.ait-themes.club/wordpress-plugins/ait-elements-toolkit/
      – https://www.ait-themes.club/wordpress-plugins/ait-shortcodes/
      (which means: no pre-made custom post types, no Elements to show them in Page Builder, search form without some functionality, no sidebars etc). All you can do with free theme version is setting of colors and some basic functionality, in fact theme is suitable for personal use only (not ready for commercial purpose, no technical support).
      Therefore, feel free to have a try our framework – administration of the theme -> i hope you’ll find the following article as useful. https://www.ait-themes.club/how-do-the-best-free-wordpress-themes-work/
      Anyhow, there is still an option to use theme with WooCommerce plugin as it comes for free provided by a 3rd party developer.
      Hope it will help you.
      Best!
      Zlatko

  28. Andrea72
    Reply ↓

    Hello,
    I bought the $ 99 Full Membership package for the Memorial Theme, as it is the most beautiful theme I have ever seen in this sector it seems to me how complicated it is to work, I kindly ask if it is possible to have a refund.

    1. Zlatko
      Reply ↓

      Hello,
      thanks for contacting us back. Please provide us of your user name registered in our club as it will allow us to trace up your account. We’ll look closer at your issue.
      Best!
      Zlatko

  29. CB
    Reply ↓

    Hi Team,

    I have a question before I will buy your theme, in your register form for example in the City theme, I miss the possibility for a required password? For me its very important. Could I change this in the settings? I didn´t find any solution in your documentation….Please could you help me?

    Best regards and nice sunday

    Chrstine

    1. Zlatko
      Reply ↓

      Hello Christine,
      thanks for interesting in our products.
      Directory City Guide theme uses a standard registration procedure. The password is going to be sent via email even it can be managed by administrator.
      Thanks for understanding.
      Best!
      Zlatko

  30. Rene
    Reply ↓

    Hi,

    We would lilke to use one of your nice directory themes for a webproject regarding rental service from private for private persons. But we saw that there is no function that we require for the rental function. I would like to discuss with you more in detail aboit it and eventuall prices.

    Let me know about custom development prices please.

    Kind Regards

    Rene

    1. Zlatko
      Reply ↓

      Hello Rene,
      thanks a lot for interesting in our product/s.
      We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites. But we have created and keep working on adding knowledge base, please kindly have a look at: https://www.ait-themes.club/knowledgebase/
      Secondly, i would advise you to contact an experienced wordpress developer/designer who will help you to create unique website, for example at some market place like “fiverr.com”
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello,
      thanks for your feedback.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best!
      Zlatko

  32. Quang
    Reply ↓

    Hi There,

    I am looking into this demo theme and have a question before decide whether to buy it or not

    https://preview.ait-themes.club/theme/sushi/

    1) From desktop browser, I can add the product to card right on the SHOP page. However, this option is NOT available when viewing on mobile.

    2) Where can I set the background image when click on each on the menu (ie: SHOP). In this live demo, I see the background, but when I download it and try it out, there is none.

    Thanks in advance for your support.

    Quang

    1. Zlatko
      Reply ↓

      Hello,
      thanks for your questions.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.

      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hey there,
      thanks for asking and interesting in Longpage theme.
      We are sorry, only the following themes come with demo content: https://www.ait-themes.club/wordpress-themes/#translated-multilingual-themes
      The following link to video tutorial shows how to import demo content: https://www.ait-themes.club/doc/import-demo-content-video-tutorial/
      Thanks for understanding.
      Best!
      Zlatko

  34. WolWa
    Reply ↓

    Hi, I use the Theme businessfinder 2. After Download the new Version I reinstall the Theme. It´s ok, but I can not install ai-updater “Something went wrong with the plugin API.”

    1. Zlatko
      Reply ↓

      Hello,
      thanks for contacting us back.
      Feel free to post technical question directly in our dedicated support ticket system. Please login into your account at https://system.ait-themes.club/support/.
      Our technicians can answer most efficiently even as quick as possible when you decide for priority question (obviously within a few working hours). Customer Support is provided during working days from 8am to 5pm Central European Time.
      Thank you for understanding.
      Best!
      Zlatko

    1. Zlatko
      Reply ↓

      Hi there,
      thanks for contacting us back.
      Please, check your theme/plugin versions with the latest ones if you can: You should be able to get an access to supported theme/plugin version by using AIT Updater plugin for free -> https://www.ait-themes.club/wordpress-plugins/ait-updater/ , the documentation you can find at https://www.ait-themes.club/documentation/#updater-plugin

      If it doesn’t help, I’d like to kindly ask you to check our knowledge base and/or documentation https://www.ait-themes.club/documentation/ and filter the results by using the proper keyword.

      Should your issue still persists, please provide our Ait-Themes team with AIT SysInfo report: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/. Our technicians are ready to help you with any theme-regarding issue: Customer Support is provided during working days from 8am to 5pm Central European Time. If you have not created Ait Themes Club account yet, please use this form: https://system.ait-themes.club/join/tf and post your technical question directly in our support ticket system. Please log in to your account https://system.ait-themes.club/support/ . In general support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
      Our technicians can answer most efficiently even as quick as possible if you decide for the “priority question” service /you’ll get an answer within a few working hours/.
      Thanks for understanding.
      Best regards!
      Zlatko

    1. Zlatko
      Reply ↓

      Hello Karloz,
      thanks a lot for interesting in our directory product/s.
      We are sorry, although there are many available options how to create user’s categories, it is not possible by category section. For detailed info please have a look at the documentation:
      After creating registration form: https://www.ait-themes.club/doc/how-to-create-submit-listing-page/
      or https://www.ait-themes.club/doc/how-to-create-registration-and-login-page-using-directory-type-theme/ you should set the user’s packages: https://www.ait-themes.club/doc/users-registration-packages-options/
      Thanks for understanding.
      Best!
      Zlatko

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