Themeforest and Codecanyon Customers

Updated: July 23, 2021

Thank you for buying our products on Themeforest or Codecanyon. Please read bellow all important steps to activate theme or plugin, obtain support,  and get automatic updates.

Please pay attention to appropriate steps according to the purchased product.

  • Themeforest products DirectoryPRO, Business Finder, FoodGuide, Event Guide, City Guide theme
  • How to access support service
  • Common screenshot for themes and plugin
  • Codecanyon product Citadela Listing (Directory) Plugin

Themeforest products: DirectoryPRO, Business Finder, FoodGuide, Event Guide, City Guide

What to do after purchase?

  1. Download License Certificate and Purchase Code file and Installable WordPress file only.
  2. Register your Purchase Code on our Ait-Themes.club website to download AIT Updater plugin for automatic updates and access to support service.
  3. Once you have passed registration and login, go to the Download Plugins section to download the AIT Updater plugin.
  4. Install and activate the theme and AIT Updater plugin on your website.
  5. Go to Theme Admin -> Theme Options -> Themeforest Purchase Code and insert Purchase Code to verify your license and link domain with license.
  6. Go to Theme Admin -> AIT Updater -> AitThemes.Club API Credentials and copy your Domain name.
  7. Go back to Members Area at Ait-Themes.Club website to generate the API key for automatic updates. Navigate to My Account -> API Keys and generate key to match your Domain. Copy key, go back to WordPress admin, insert it into your site and save. At this moment your theme is activated and ready for automatic updates.

If you have installed our theme on more then one domain, you must repeat all these steps for each domain. Please purchase licesne for each domain and register individual Purchase Code under your account to active each website and obtain technical support access. Since September 1, 2015 new Item Support Policy requirements by Envato is applicable and you can purchase service extension on their website or through your account @Ait-Themes.Club.

All process is described in details as Theme Activation (Themeforest Customers only) under Documentation.

How to access Ait Themes Support?

As we operate more than 11 years now and we went through more support system, please see description below so you can identify yourself.

1. I’m first time buyer and have fresh purchase on Themeforest. Or I have old purchase but have never used AitThemes Support yet. What do I need to do?

You need to follow steps according the section: What to do after purchase?

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2. I’m old customer and I used to have access on your previous (old) support forum.

Likely your account was migrated in January 2016. Please go to Sign In site and check your for your username or e-mail whether the system can recognise them. If not, please follow according 1st point and register your Purchase Code.

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3. I have more than one Themeforest products. How to get support for all of them?

While you have registered 1st license and created account, now you can log in and go to My Account -> Themeforest. There you can register another Purchase Code. All registered product are listed below.

4. I have registered purchase code but I still cannot access support?

It happens when your Themeforest product has Inactive status due to Support service expiration. To access support you have to renew Support Service.

If you have purchased Support extension and you cannot access support, please re-check support extension validity by clicking on the orange button.

Inactive Themeforest theme


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Screenshot that applies to both Themeforest and Codecanyon products

Where to get Purchase code?

To get your theme purchase code, please log in to your Themeforest account. Go to Downloads and find the product. Click on green button “Download”. A dropdown will appear. Click on “License certificate & purchase code”. Beside this dropdown you can see information about Item Support validation.

How to get themeforest purchase code

Create free account and register Purchase Code

The first-time customer must register Purchase Code to access support service and automatic updates.

Register another Purchase Code

Anytime you purchase product from Themeforest or CodeCanyon, you must register Purchase Code to obtain the support service.


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CodeCanyon product: Citadela Directory (Listing) Plugin

What to do after purchase?

Register and activate the product license and get automatic updates and support service access
  1. Download License Certificate and Purchase Code file and Installable WordPress file only.
  2. Register your Purchase Code on our Ait-Themes.club website to get access to support service.
  3. Download installatian file from Download Plugins tab Members Area account @Ait-Themes.club website.
  4. Install and activate the Citadela Listing plugin on your website.
  5. Go to Citadela Theme tab and copy Domain name. This applies when Citadela theme is active. Otherwise please navigate to Settings -> Citadela tab (see screenshot down below)
  6. Go back to Members Area at Ait-Themes.Club website to generate the API key for automatic updates. Navigate to My Account -> API Keys and generate key to match your Domain. Copy key, go back to WordPress admin and insert it into your site and save. At this moment your plugin is activated and ready for automatic updates.

Then you are able to proceed the automatic update through WordPress administration.

If you use only Citadela Listing plugin (without Citadela Theme) you will find verification inputs right under the Settings -> Citadela tab.

Register Purchase Code, do manual update and get support service access
  1. Download License Certificate and Purchase Code file and Installable WordPress file only.
  2. Register your Purchase Code on our Ait-Themes.club website to get access to support service.
  3. Install and activate the Citadela Listing plugin on your website.
  4. Go to Citadela Listing tab and insert Purchase Code to verify your license and link the domain with the license.

If you would like to use Citadela Listing plugin altogether with Citadela Free theme, you will find Purchase code input right under the Citadela Theme tab.

Author: Emilia

Emilia has 15 years of experience in customer service and marketing. Graduate at product management.
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